Chapter 5 Assignment
Operational Planning
Project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down.
Mission Statement
1. Describes the image the organization wants to project
Mission Statement
10. Articulates the geographical locations where the company competes
Values Statement
11. Unchanging; As applicable in 100 years as it is today
Vision Statement
12. Reflects high ideals
Vision Statement
2. Inspires enthusiasm and encourages commitment
Mission Statement
3. Illuminates the organization's attitude toward its employees
Values Statement
4. Is intended to guide all of the actions in the organization
Vision Statement
5. Is easily understood and well-articulated
Mission Statement
6. Outlines the organization's customer base
Values Statement
7. Expresses the company's worldview
Vision Statement
8. Is appropriate for the times and for the organization
Values Statement
9. Limits itself to a small number that employees can recall when making decisions
performance
Assume that Amtrak's management is utilizing MBO. If a team is tasked with ensuring that 80 percent of all routes utilize prepackaged meals by the end of the year, the team has a(n) ______ objective.
developing a schedule for repurposing dining cars
Based on senior management's strategy for Amtrak, which of the following would be considered an operational plan?
Measurable
Goals should be quantifiable in some way. Tiana tells her auto salespeople that she expects them to close at least three new car sales per month.
Specific
Goals should be unambiguous and not vague. Dylan tells his interns that he would like for them complete their data entry work more efficiently.
Attainable
Goals should challenge us but should also be doable. Bethany tries to motivate her personal training clients by telling them she wants them to increase the weight they are lifting by 500%!
Target Dates
Goals should include a clear time frame for completion. In early September, Lars tells his team they have until December 1st to devise a new cost reduction plan.
Results Oriented
Goals should somehow be linked to the organization's mission. Quinn's company is very customer-focused. She wants her customer service staff to decrease the time it takes to resolve a customer complaint by 10%.
Tatical Planning
Her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years.
Mission Statement
His company makes professional-quality products that are accessible to the recreational angler.
ethical.
If Anderson wants to set a SMART goal, it needs to be all of the following except
mission, vision, and values.
Some members of Congress believe that Amtrak's profit-focused philosophy is inappropriate for a government-owned company. If Congress decides to reevaluate Amtrak's mandate, it would first lead to changes to its
strategic.
Some of Anderson's plans will take over one year to complete. Based on what you know about planning, these types of plans are most likely
Step 2
Steps in the planning and strategic management process; Assess the current reality
Step 1
Steps in the planning and strategic management process; Establish the mission and vision
Step 3
Steps in the planning and strategic management process; Formulate the grand strategy & strategic, tactical & operational plans
Step 5
Steps in the planning and strategic management process; Maintain strategic control
Step 4
Steps in the planning and strategic management process; implement the strategy
Vision Statement
The company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement savings to do it.
Rule
This plan designates a specific required action.
Program
This plan encompasses a wide range of activities or projects.
Policy
This plan gives a general idea of how to respond to a designated situation.
Single-use
This plan is used for activities that are not likely to be repeated again.
Procedure
This plan outlines a set response to particular problems or circumstances.
Project
This type of plan is smaller in scope and less complex.
Strategic Planning
To grow the company by 50% over the next five years
