Chapter 6 Assignment

Tim realized that the overall market was projected to contract this year. Therefore, his expectations for your performance are lower than last year.

Attainable

Shawn is required to be in the office Monday through Friday, but would really value the ability to work from home one day a week. Based on Shawn's above-average performance last year, his boss is allowing him to work from home on Fridays. This is an example of which of the following?

Negative reinforcement

How much?

Quantity

Allan needed you to complete an analysis of your current account activity and produce a data sheet monitoring your competition.

Results oriented

On the first day of class, Professor Simmons explains what the goals of the course are and what he expects of his students. This represents ______ of effective performance management.

Step 1, Defining Performance,

Was the goal or work completed in a timely manner?

Timeliness

Dr. Slotsky is a well-liked professor. Last term, no one received less than a B in any of his courses. Dr. Slotsky may be suffering from _________ perceptual error.

leniency

The sales department of a mutual fund firm sets goals for the next fiscal year to sell a certain number of mutual funds each month. The firm only sets targets, but provides no other details. These goals are _____ goals.

objective

Anna blinks her eyes whenever she looks up at the sun. This is an example of

respondent behavior.

Measure things that matter, not just anything that can be measured.Best in situations with clear and measurable outcomes.

Goal Type: Objective Goals Example: Elle

Best for dynamic jobs with measurable nearer-term milestones.Similar to SMART goals.

Goal Type: Task or Project Goals Example: Yoko

What is the key problem in this mini-case?

Low quality performance by trash collectors

For Rob, although a 100% increase in satisfaction would be ideal, it is realistic to note that a 90% increase is acceptable.

Measurable

Which step in an effective performance management system would forced-ranking be a part of?

Monitor and evaluate performance

_________ is behavior that is learned when one acts on the environment to produce desired consequences.

Operant behavior

_______ is the popular term for linking monetary incentives with results or accomplishments.

Pay for performance

Was the goal or work done well?

Quality

Which of the following is NOT an advantage of forced-ranking?

Saves managers time

For the coming year, Michelle was expected to increase her sales by 11% over her last year's results.

Specific

What is the key problem confronted by Mel Watt in this minicase?

The desire to reward the current CEOs appropriately and attract other qualified talent

If city officials considered the elimination of overtime as a reward—meaning trash collectors could go home early if they finished their work, yet still get paid for eight hours—then, why did it fail to motivate the desired behaviors?

The practices focused only on monetary rewards

David told you that you have three weeks for completion of your assigned tasks.

Time bound

__________ are the most effective schedules of reinforcement.

Variable ratio and variable interval

Dr. Davis, an accounting professor, is concerned that he was not engaging his students as much as he would like. He asks his boss, the department chair, and two of his colleagues to sit in on one of his classes, to give him comments and suggestions for improvement. He also passes out student evaluation forms. Dr. Davis is

conducting a 360-degree feedback process.

Rachel gets her midterm grades and finds that she has a 2.4 in OB. She expected a better grade point average to date. Rachel is _________ her performance.

evaluating

Allen makes suggestions to his boss about how the department's performance can improve. Although his boss always compliments his ideas, he never acts on them. Allen then stops making suggestions. This is an example of

extinction.

CRF schedules are particularly useful when an employee is

learning a new skill.

An example of a(n) _____ goal is when Melissa's manager sets a goal for her to produce 16 widgets per hour.

objective

Barry set himself a goal of bowling at least one game above 250 (out of 300 possible) before the end of the season. This is a ________ goal.

performance

The stakeholders showed greatest care over whether the project can be done on time and within the budget. In other words, they were looking forward to a very specific end result instead of enhancing the knowledge and skills of employees. This implied that they established a ______ goal.

performance

It's snowing and Alice runs outside to the mailbox without her coat. She immediately shivers and gets goose bumps. This is an example of _____ behavior.

respondent

When monitoring performance, Frank watches all of the following except

setting goals.

Extrinsic rewards come from ________ and intrinsic rewards come from ________.

the environment; oneself

Dr. Beswick enjoys teaching college courses. She likes the salary as well as the ability to travel in summers. However, she also finds the job challenging and enjoyable. This would imply that she is working for

total rewards.

________ is a process that involves an individual comparing perceptions of his or her of performance with those of managers, subordinates, and peers.

360-degree feedback

What is the distribution criteria used by Mel Watt in this minicase?

Behavior and actions

Which of the following is not a best practice for becoming more productive?

Check social media every two hours.

________ is the idea that a manager should do what the situation requires.

Contingency approach

Continuous

Description: Every behavior is reinforced Example: Your new puppy

Fixed Interval

Description: Set amount of time then reinforcement Example: The daily grind

Variable Interval

Description: Variable amount of time then reinforcement Example: Uh oh!

Fixed Ratio

Description:Fixed number of behaviors are reinforced Example: Coffee reward card

Variable Ratio

Description:Variable number of behaviors, then reinforcement Example: At the casino!

What do you recommend Adobe do to improve its performance management practices?

Ensure that the performance management practices focus on employee growth

Reducing an employee's compensation because of poor performance is known as negative reinforcement.

False

In the first meeting, the stakeholders were concerned that the project team may go over budget. Which type of measure was used to monitor performance?

Financial

What was the profit or return?

Financial metrics

Most relevant for situations related to knowledge work.Can be used in most jobs or work situations.

Goal Type: Behavioral Goals Example: Juan

Melissa is an engineer at Acme Consulting. She used to work from 8:30am to 5:30pm, but her boss told her she could come in at 9am because of her great performance last year. However, this year Melissa is constantly arriving late to work. Her supervisor is looking to utilize extinction to remedy this behavior. Which of the following would be an example of extinction in this situation?

Having Melissa go back to working from 8:30am to 5:30pm

What is one way city officials could have had more success in achieving their cost-cutting goals?

Including the trash collectors in the process of designing the cost-saving program

Based on the organizing framework, Watt's recommendation to raise the pay of the CEOs falls where?

Individual level processes

Adobe's performance management practices fall under which area of the organizing framework?

Individual-level processes

Based on the case, which of the following is a problem with forced-ranking?

It causes infighting and resentment among employees.