Chapter 6 Organizational Behavior
setting goals has a positive effect on employee performance because
- achieving a goal produces a feeling of pleasure - the goals provide focus and commitment - achieving a goal enhances self-esteem
behavioral goals
- communicate progress clearly to others in my work group - listen to others during meeting without interrupting
steps in the performance management system with the first step on top and the last on the bottom
- define performance - monitor and evaluate performance - review performance - provide consequences
rewards that come from the environment are _____, while psychic rewards are _____ because they are self-granted
- extrinsic - intrinsic
primary functions of performance management include
- making employee related decisions such as pay raises - clarifying expectations for advancement - guiding employee training and development
monitoring performance involves measuring
- measuring achievement of the ultimate goal - progress toward ultimate goals
Components of the performance appraisal process include
- monitoring performance - defining expectations - providing consequences
the three common sources of feedback include self, ______ and ______
- others - task
the four steps in the goal-setting process with the first step at the top and last step on the bottom
- set goals - promote goal commitment - provide support and feedback - create action plans
reinforcement theory states you can
- strengthen desired behaviors by withdrawing a displeasing consequence - increase desired behaviors by providing pleasing consequences
measure the right things correctly
accuracy
an example of a pay for performance plan uses _____ to reward goal achievement
bonuses
if a target behavior is rewarded every time is occurs, then it is a(n) _____ reinforcement schedule
continuous
trust the person delivering the feedback to be honest
credibility of the source
information about individual or group performance shared with those in a position to improve the situation is the definition of
feedback
cost of waste was reduced by 10%
financial
performance ____ is a set of processes that include setting objective, monitoring, and evaluating performance and providing consequences
management
strengthening a desired behavior by removing a displeasing consequence is _____ ______
negative reinforcement
no change in sales goal achievement
nothing
the monetary incentives that link a portion of pay directly to results or accomplishments is
pay for performance
a(n) _____ goal targets specific end result
performance
performance appraisal differs from performance management because
performance appraisal is an event, the actual review
there were no defective products returned
quality
only family members receive pay raises
fairness of the system
strengthening a behavior by offering a pleasing reward is _____
positive reinforcement
the process of weakening an undesired behavior by the contingent presentation of something displeasing or the withdrawal of something positive is _____
punishment
10 more customers were served
quantity
nobody has ever reached the goal and received the bonus
reasonable goals
reinforcement of some, but not all instances of a target behavior is
intermittent reinforcement
more of what is desired such as achieving sales goals
desired outcome
in performance management, comparing actual outcomes to a previously established goal is _____ performance
evaluating
not returning the phone calls of an insurance salesman so he will stop calling is the strategy for changing behavior known as _____
extinction
project goals
finish the productivity reports for the end of the year group summary
it is a primary responsibility if management to align _____ across all levels of the organization
goals
research has found that pay for performance
has a modest impact on performance quantity
objective goals
increase sales by 10%
calls were answered within 24 hours
timeliness
employees provide unrealistic delivery dates to increase sales
undesired side-effects