Chapter 6 Organizational Behavior

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setting goals has a positive effect on employee performance because

- achieving a goal produces a feeling of pleasure - the goals provide focus and commitment - achieving a goal enhances self-esteem

behavioral goals

- communicate progress clearly to others in my work group - listen to others during meeting without interrupting

steps in the performance management system with the first step on top and the last on the bottom

- define performance - monitor and evaluate performance - review performance - provide consequences

rewards that come from the environment are _____, while psychic rewards are _____ because they are self-granted

- extrinsic - intrinsic

primary functions of performance management include

- making employee related decisions such as pay raises - clarifying expectations for advancement - guiding employee training and development

monitoring performance involves measuring

- measuring achievement of the ultimate goal - progress toward ultimate goals

Components of the performance appraisal process include

- monitoring performance - defining expectations - providing consequences

the three common sources of feedback include self, ______ and ______

- others - task

the four steps in the goal-setting process with the first step at the top and last step on the bottom

- set goals - promote goal commitment - provide support and feedback - create action plans

reinforcement theory states you can

- strengthen desired behaviors by withdrawing a displeasing consequence - increase desired behaviors by providing pleasing consequences

measure the right things correctly

accuracy

an example of a pay for performance plan uses _____ to reward goal achievement

bonuses

if a target behavior is rewarded every time is occurs, then it is a(n) _____ reinforcement schedule

continuous

trust the person delivering the feedback to be honest

credibility of the source

information about individual or group performance shared with those in a position to improve the situation is the definition of

feedback

cost of waste was reduced by 10%

financial

performance ____ is a set of processes that include setting objective, monitoring, and evaluating performance and providing consequences

management

strengthening a desired behavior by removing a displeasing consequence is _____ ______

negative reinforcement

no change in sales goal achievement

nothing

the monetary incentives that link a portion of pay directly to results or accomplishments is

pay for performance

a(n) _____ goal targets specific end result

performance

performance appraisal differs from performance management because

performance appraisal is an event, the actual review

there were no defective products returned

quality

only family members receive pay raises

fairness of the system

strengthening a behavior by offering a pleasing reward is _____

positive reinforcement

the process of weakening an undesired behavior by the contingent presentation of something displeasing or the withdrawal of something positive is _____

punishment

10 more customers were served

quantity

nobody has ever reached the goal and received the bonus

reasonable goals

reinforcement of some, but not all instances of a target behavior is

intermittent reinforcement

more of what is desired such as achieving sales goals

desired outcome

in performance management, comparing actual outcomes to a previously established goal is _____ performance

evaluating

not returning the phone calls of an insurance salesman so he will stop calling is the strategy for changing behavior known as _____

extinction

project goals

finish the productivity reports for the end of the year group summary

it is a primary responsibility if management to align _____ across all levels of the organization

goals

research has found that pay for performance

has a modest impact on performance quantity

objective goals

increase sales by 10%

calls were answered within 24 hours

timeliness

employees provide unrealistic delivery dates to increase sales

undesired side-effects


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