Chapter 7: Emotion and Communication

Physiological influences

Only after event to we experience emotions since they are reflexes- both the product and expression of what happens in out bodies (stimulus -> physiological response -> emotion) linear approach

difference between framing rules and feeling rules

They are both defined by the culture we live in, but framing rules tend to be broad and feeling rules are more individual

Cultural influences

What we feel and how we express those feelings s effected by social influences. Our beliefs and cultural background have an influence on which emotions we choose to display or repress.

Framing rules

defines the emotional meaning of situations. How we see a situation, whether good or bad, depends on our backgrounds and cultural settings. Define the emotional meaning of the situation.

Obstacles

gender differences, fear, inadequate interpersonal skills, cultural norms

Perceptual influences

subjective perceptions shape what external phenomena mean to us. Looks at events as neutral and only gain significance when we decide to give them it (external event ->perception of event -> interpreted emotion -> response)

Feeling rules

tell us what we should feel and expect to feel in particular situations based upon the value of cultures and social groups. Primary caregivers differ in how they teach their children to deal with their feelings. Connects to culture, social class, and gender. Tell us what we should feel or have a right to feel given the context.

Emotional Intelligence

the ability to recognize feelings, to judge which feelings are appropriate in which situations and to communicate those feelings effectively

emotional work

the effort to generate what we think are appropriate feelings in particular situations. Shaped by social factors.