Chapter 7: Emotion and Communication
Physiological influences
Only after event to we experience emotions since they are reflexes- both the product and expression of what happens in out bodies (stimulus -> physiological response -> emotion) linear approach
difference between framing rules and feeling rules
They are both defined by the culture we live in, but framing rules tend to be broad and feeling rules are more individual
Cultural influences
What we feel and how we express those feelings s effected by social influences. Our beliefs and cultural background have an influence on which emotions we choose to display or repress.
Framing rules
defines the emotional meaning of situations. How we see a situation, whether good or bad, depends on our backgrounds and cultural settings. Define the emotional meaning of the situation.
Obstacles
gender differences, fear, inadequate interpersonal skills, cultural norms
Perceptual influences
subjective perceptions shape what external phenomena mean to us. Looks at events as neutral and only gain significance when we decide to give them it (external event ->perception of event -> interpreted emotion -> response)
Feeling rules
tell us what we should feel and expect to feel in particular situations based upon the value of cultures and social groups. Primary caregivers differ in how they teach their children to deal with their feelings. Connects to culture, social class, and gender. Tell us what we should feel or have a right to feel given the context.
Emotional Intelligence
the ability to recognize feelings, to judge which feelings are appropriate in which situations and to communicate those feelings effectively
emotional work
the effort to generate what we think are appropriate feelings in particular situations. Shaped by social factors.