Chapter 7 "Leadership"
Informant power
Control over information.
Ecological Power
Control over the physical environment, technology, or organization of work.
What can help the fire officer make decisions on an emergency scene
Creating a standard method to handle situations
Personal power
Defined by the effectiveness of the person
What should the fire officer do in regards to delegating routine actvites
Delegate them. Allow the lowest member of the fire company the opportunity to make the decesion.
What two situations do you expect autocratic leadership to be used
High risk emergency scenes or when the fire officer needs immediate corrective behavior of a subordinate
Extinction
Ignoring bad behavior
When must reinforcement occur
Immediately after following an action .
Followership
Important character trait that will serve the officer well in the future. Fire Officer must follow Chief Officers and not be selective in orders he or she follows.
Example of legitimate power
Incident commander reassigns ventiation sector
Motivation factors
Internally determined motivators, such as recognition,achievement, responsibility, and advancement
Why such a large loss of volunteers during years 3-6 of service
Twenty something age, starting life, and building careers.
What should the company officer wear to express to firefighters that that the officer is participating in a formal task
Wear class A
Third step in decision making process
Weighing the outcomes: Is the best possible outcome worth the best possible risk?
When should the Democratic leadership style be used
When planning a project or daily work plan for the fire company
When is Laissez-Faire most effective
When working with experienced firefighters that are handling routine duties.
A Fire Station is
local government facility
Initial report must have the following
1. Company designator 2. Brief description of incident situation 3. Brief description of action being taken 4. Deceleration of strategy 5. Any obvious safety concerns 6. Assumption and location of command 7. Request or release resources as required
3 considerations with expectancy theory
1. Employees belief that his or her efforts will achieve the goals 2.If the employee meets the goal they will be rewarded 3. The employees desire for the reward or the value the reward brings to the employee.
Obligations of company officer in mayday
1. Maintain radio discipline 2. Maintain company integrity
Two general rules for non-emergency activates
1. Never compromise the ability to the fire company to respond to emergencies 2. NEVER COMPROMISE PUBLIC TRUST
What are the 5 principles of motivation
1. Recognize differences of individuals 2. Use goals 3. Ensure goals are perceived and attainable 4. Individualize rewards 5. Check to ensure system equality
4 phases of volunteer participation
1. large loss of applicants during training 2. Small loss during probation 3. Moderate to high loss of membership during years 3-6 4. Re-commitment during years 15-18
What two values must the firefighter demonstrate
1. responding to emergencies 2.preserving public trust
Democratic
A consultative approach takes advantage of all the ingenuity of the group in determining how to meet and objective or task.
Although in a complex emergency the leadership style may be democratic, what leadership style will be used to execute the plan developed
Autocratic
Reinforcement theory
Behavior is a function of it's consequences
Motivation-Hygiene Theory
Breaks motivation into two parts. First Hygiene factors and Second Motivation factors
First step in the decision making process
Clear your mind: Find and concentrate on the issue
What leadership style can be used for low risk emergency scenes
Democratic- Especially for highly technical companies.
What power is the Target behaviors based on opportunists or constraints
Ecological power
Equity Theory
Employees evaluate outcomes they receive for their inputs and compare them with the outcome of others input. Example is the difference in rank pay scale
5th step in the decision making process
Evaluate decision: Did the deceision have a the desired outcome.
Hygiene factors
External to the individual, such as pay and work conditions
What must the fire officer do when using the goal setting theory
Find what goals are needed to improve the organization and develop clear specific and challenging but attainable goals.
Laissez-Faire
Free-Reign- Decision making is shifted to the firefighters
Studies of Social Power in 1959
French and Raven- The result of "target persons" responses from the "agent" making the request
Positive reinforcement
Giving a reward for good behavior
Autocratic
Iron hand leadership style- Is used when the leader must maintain control
What does the first arriving officer provide
Leadership and direction
Second step in decision making
List options: Develop a long list of options
Fourth step in the decision making process
Make a choice: Accept responsibility for the decesion and always have a plan B.
Do hygiene factors motivate
NO
Goal Setting Theory
Natural competitiveness of people. Key motivation is the fire officer sets specific goals that will increase performance.
What two event require autocratic action
Order to evacuate or Firefighter mayday
Expectancy Theory
People act in a manner that they believe will lead to an outcome they value.
How does and effective leader overcome resistance
Persuasiveness and motivation
What is a special consideration when dealing with volunteer members
Political balance
What does not make a leader
Power
Punishment
Punishing bad behavior
Advantage of assigning firefighters tasks at the scene
Reduces unnecessary effort
Advantages for preassigning tasks
Relieves the fire officer of having to make some decisions at the incident scene.
What is the first step of leadership when arriving on scene
Remain calm and provide a complete description of the problem.
Negative reinforcement
Removing an undesirable behavior for good behavior
After every incident what should the fire officer do with company
Review the incident
What types of power are found in Positional
Reward, Coercive, and Legitimate
Reward Power
Target person complies to receive a reward
Expert Power
Target person complies with due to a belief that the agent has a special knowledge
A fire station is a formal organization meaning
That it is to perform as a place of business 24 hours a day
Most sources agree about "what" when talking about leadership styles
That the leader changes style based on the situation
Publication about power in 1532
The Prince
Power
The capacity of one party to influence another party
What is critical training for the fire officer
The decision making process
What is true of hygeine factors that relates to employee motivation
The employee must be satisfied with external conditions or they will not be motivated
What limits a leaders effectiveness
The extent that others will follow and willingness to accept leadership
What sets the tone for the incident
The initial report
Positional power
The power that is defined based on your role within an organization
Referent Power
The target complies do to admiration with the agent and seeks approval
What types of power are found in personal power
referent and expert
coercive power
target complies with the agent to avoid punishment
Legitimate Power
target person believes that the agent has the right to make the request.
How is leadership defined
the process by which a person influences others to understand or agree about what needs to be done.