Chapter 9
Anger Sadness Fear Enjoyment Love Surprise Disgust Shame
Eight main families of emotions and their corresponding members (goleman)
Physical and mental health Work performance Relationships
Emotional intelligence directly affects (3)
Physical and mental health
Emotional intelligence equips one with tools in managing stress; and stress, which usually brings discomfort and illnesses, can be avoided
Handling relationships
Emotional intelligence is also evident in the way we manage our relationships with others
Daniel Goleman
He traces the origins of emotions from human race's survival instinct to sense, detect, assess, and act on any threat to its life and survival
Work performance
Helps in understanding people and situations more objectively and with more understanding and compassion
Relationships
Interpersonal relationships are enhanced because emotions are expressed in a more positive way, and with empathy, genuine caring is expressed and shared
Recognizing emotions in others
Is called empathy
Empathy
Is important in maintaining relationships as this also taps on the caring capacity of people
EI or EQ Emotional Quotient
Is more important in achieving success in one's career or personal life than IQ
Hope
Is the element present when one is fighting some overwhelming anxiety, a defeatist attitude, or depression
Human brain
It is only the ________ that was gifted with the capacity to process on an intellectual level the emotions being experienced, validating the reality of the danger, controlling the emotions being experienced, and acting accordingly given several options to choose from
Emotional intelligence
Lies between this interaction of the amygdala and the pre-frontal cortex
Organizing groups
A leadership skill essential in mustering groups of people toward a common action
Hijacking of the amygdala
Our knee-jerk reaction to a situation, happening even before the information was processed by the rational part of the brain
Love
Acceptance, friendliness, trust, kindness, affinity, devotion, adoration, infatuation and agape
Dr. Joseph Ledoux; Amygdala
According to neuroscientist ________, the ________ has become the center pf action, the emotional sentinel that can take control of our actions even before the neocortex could assess what to do
Amygdala
Acts on its own in pushing the other buttons for a body response
Empathy
Also becomes the basis of a person's set of moral principles that give rise to one's ethics and values, like compassion
Amygdala
Also keeps a memory bank of previous experiences related to emotions
Robert Plutchik; Adoration Ecstasy Anticipation Rage Disgust Grief Surprise Fear
Another psychologist who theorized that emotions are multi- dimensional, or having various intensities, identified these as: ____[8]
Fear
Anxiety, apprehension, nervousness, concern, consternation, misgiving, wariness, qualm, edginess, dread, fright, terror; and in extreme, phobia and panic
Howard Gardner and Thomas Hatch
Came up with four components of social intelligence
Disgust
Contempt, disdain, scorn, abhorrence, aversion, distaste and revulsion
Neocortex
Termed as the thinking brain
Emotional intelligence
The ability to motivate oneself and persist in the face of frustrations, to control impulse and delay gratification, to regulate one's mood and keep distress from swamping the ability to think, to emphatize, and to hope
Daniel Goleman
The author presented the physiological process on how emotions occur
Peter Salovey
The concept of emotional intelligence was first introduced by ________, a psychologist from Yale University who showed how intelligence can be brought to our emotions
Social analysis
The talent to step out of a situation and objectively form insights about the way people feel and behave. Therapists are gifted with this
Flight or fight
This instinct is also known as the _________ response that animals and humans alike are capable of doing when faced with danger
Knowing one's emotions or self-awareness
This is about knowing how we feel and the thought behind the feeling
Personal connection
This is the talent where empathy and connecting with another person's emotions are manifested Teachers usually have this
Negotiating solutions
This talent to bring people in conflict to talk and come up with a solution is usually found among mediators of disputes
Spiritual and natural
Two more were added to the seven varieties
Managing emotions
We can have control on how long an emotion will last
Daniel Stern; Attunement
_____, A psychiatrist at the cornell university school of medicine, he found out that the capacity of the individual to empathize is linked to the individual's need for others to recognize and receive their emotions and respond to them. He reffered to this as ______
Knowing one's emotions or self-awareness Managing emotions Motivating oneself Recognizing emotions in others Handling relationships
Five domains of emotional intelligence (Salovey)
Happy Sad Afraid or surprised Angry or disgust
Four basic emotions
Organizing groups Negotiating solutions Personal connection Social analysis
Four components of social intelligence
Anger
Fury, outrage, resentment, wrath, exasperation, indignation, vexation, acrimony, animosity, annoyance, irritability, hostility; and to its extremes, hatred and violence
Optimism
Goleman points out that ______ is a great motivator, and like hope, it provides a person with expectations that things will turn out better or right, when faced with adversity
Sadness
Grief, sorrow, cheerlessness, gloom, melancholy, self-pity, loneliness, dejection, despair; in extreme, depression
Shame
Guilt, embarrassment, chagrin, remorse, humiliation, regret, mortification and contrition
Enjoyment
Happiness, joy, relief, contentment, bliss, delight, amusement, pride, sensual pleasure, thrill, rapture, gratification, satisfaction, euphoria, whimsy, ecstasy; and to its extreme, mania
EQ
Has been identified as the foundation in developing important skills necessary for one's success at work
Motivating oneself
Research studies have shown that hope is a major indicator of emotional intelligence
John Mayer
Salovey was joined by ______, a psychologist from the University of New Hampshire, in formulating emotional intelligence
Verbal- linguistic Mathematical-logical Spatial Kinesthetic Musical Interpersonal Intrapersonal
Seven key varieties
Surprise
Shock, astonishment, amazement, wonder
Goleman
Stated that "all emotions are, in essence, impulses to act, the instant plan for handling life that evolution has instilled in us.