Chpt 17

17. Which of the following teams is the best example of a team in the norming stage of development? a. A team with members sharing their personal opinion with others and group members being more open to one another's ideas and suggestions b. A team with members arguing with each other due to interpersonal issues arising from differences in the perspectives of each team member c. A team that has completed its task and dispersed, with some members feeling sad at the separation from the team on which they have been so dependent d. A team that comes together and team members get to know about their tasks and responsibilities, and each of their team member's competencies

A

21. _____ refers to the extent to which individuals engage in the process of generating solutions and articulating their opinions and perspectives. a. Participation b. Conformity c. Influence d. Social loafing

A

25. Which of the following statements is true of managing geographically distributed teams? a. Managers should be skilled at managing a collocated team first. b. Managers needn't deal with conflicts as they do not occur in geographically distributed teams. c. Managers should not disclose team members' background information. d. Managers seldom set guidelines as there are no timelines for virtual teams.

A

4. A task is considered complex when: a. it involves a lot of uncertainty about possible outcomes. b. additional information is not needed to understand the task. c. standardized procedures are present to conduct the task. d. there are no subtasks that require a range of skills and knowledge.

A

10. Which of the following is the best example of a vertical team? a. Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed. b. Kevin, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project. c. Sam, Ben, and Nick are team members working from three different locations on the same project, relying mainly on telephone calls and e-mails to interact with each other. d. Mike, the project manager, developed a team of middle managers from the marketing, finance, and production departments to work on a project together.

B

11. _____ teams are composed of a manager and his or her subordinates in the formal chain of command, usually in one functional department. a. Collocated b. Vertical c. Cross-functional d. Self-directed

B

16. Which of the following is the best example of a team in the storming stage of development? a. A team that has completed its task and dispersed, with some members feeling sad at the separation from the team on which they have been so dependent b. A team with members arguing with each other due to interpersonal issues arising from differences in the perspectives of each team member c. A team with members sharing their personal opinion with others and group members being more open to one another's ideas and suggestions d. A team that comes together and team members get to know about their tasks and responsibilities, and each of their team member's competencies

B

18. Kevin is leading a team whose members came together and got to know about their tasks and responsibilities, and got an idea about each of their team member's competencies.Which of the following should Kevin typically do during this stage of team development? a. Disband team b. Provide resources c. Manage feelings of sadness d. Help the team evaluate work

B

20. Which of the following is one of the main components of a team process? a. Dominating discussions b. Constructive conflict c. Increased conformity d. Blocking behaviors

B

3. The factor that differentiates work groups from teams is that work groups: a. possess the authority to manage their own work processes. b. involve individual accountability and clearly defined leadership. c. involve individuals working together to achieve a common goal. d. are preferred when the task is complex and sophisticated.

B

9. Tom, the head of human resources in an organization, is working on an important project for which he develops a team of five middle level managers one from each department-finance, IT, marketing, logistics, and the manufacturing department. The five managers will be reporting to Tom, who heads the team, and will coordinate among themselves to complete the project on time. This scenario shows that: a. the managers belong to a functional team. b. Tom has formed a horizontal team. c. Tom has formed a geographically distributed team. d. the managers belong to a self-directed team.

B

1. A(n) _____ is defined as a group of two or more people with complementary skills who are committed to working together to achieve a specific objective. a. unit b. system c. team d. silo

C

12. Which of the following best describes collocated teams? a. Teams composed of employees from about the same hierarchical level but from several different departments in the organization b. Teams composed of a manager and his or her subordinates in the formal chain of command c. Teams that use a significant amount of face-to-face communication to make operating decisions d. Teams that determine their own objectives and the methods by which to achieve them

C

14. Which of the following is the best example of a geographically distributed team? a. Jane, Jack, and Maria, team members with different cultural backgrounds, are responsible for contributing information to a project based on cultural diversity. b. Mike, a project manager, developed a team of middle managers from the marketing, finance, and production department to work on a project together. c. Sam, Ben, and Nick are team members working from three different locations on the same project, relying mainly on telephone calls and e-mails to interact with each other. d. Tom, a manager in the marketing department, had Jim and Jake, project members who came from another country, reporting to him on the progress of an ongoing project.

C

19. Which of the following should a team lead in the adjourning stage of team development do? a. Set task goals b. Reduce blocking behaviors c. Manage feelings of sadness d. Help teams establish explicit ground rules

C

2. Which of the following statements about teams and workgroups is true? a. All teams may not be a work group, but all work groups are necessarily teams. b. Unlike teams, work groups are not effective at achieving a group's goals. c. Teams are better than work groups when the task is complex and sophisticated. d. Teams tend to have a clearer structure than workgroups.

C

23. Which of the following statements is true of the roles of effective team leaders? a. They focus more on member needs than the team's goals. b. They rarely share information from external sources. c. They tend to manage agreement and disagreement. d. They seldom use commonality and reciprocity.

C

5. The extent to which group members need to work with and rely on each other to produce the collective work of the group is referred to as _____. a. task complexity b. individual accountability c. task interdependence d. conformity

C

6. Which of the following is a characteristic of teams? a. They deal with simple tasks b. Members work independently on tasks c. They have clear task objectives d. There is no specific timeline for task completion

C

13. Which of the following is the best example of a self-directed team? a. Mike, the project head, developed a team of middle managers from the marketing, finance, and production departments to work on a project together. b. Tom, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project. c. Sam, Ben, and Nick are team members working from three different locations on the same project, reporting to their project manager through telephone calls and e-mails. d. Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed.

D

15. Which of the following statements is true of diverse teams? a. Diverse team members generally lack complementary information and expertise. b. Collocated teams tend to be more diverse than geographically distributed teams. c. Dysfunctional conflicts are less likely to be experienced by diverse teams. d. Diverse team members tend to produce more creative and innovative solutions.

D

22. For teams to be considered effective: a. they must follow a set of standard rules and procedures. b. they must enhance the ability of other teams. c. they must enable team members to work independently. d. they must satisfy team members.

D

24. The boundary manager determines: a. whether the team's leader has the ability to effectively manage the team. b. the size and composition of a team to make sure it efficiently reaches its goals. c. the roles and task responsibilities of each team member during the forming stage. d. how a team works with others who have an interest in the team's performance.

D

7. Which of the following statements is true of team composition? a. All members should necessarily agree on how a problem has to be solved. b. Team members should not be open to new ideas as they might cause confusion. c. It is not necessary for teams to be composed of members with a common purpose. d. Effective teams include members with technical and interpersonal skills.

D

8. Which of the following statements about team size is true? a. The optimal size of a team ranges from 20-30. b. It is generally better to have too many than too few members. c. As the size of a team increases beyond 20 members, the tendency to collaborate increases. d. Team size should reflect the nature of the task.

D

28. As the size of a team increases beyond 20 members, the tendency to collaborate increases as coordination activities increase.

F

29. Vertical teams are composed of employees from about the same hierarchical level but from several different departments in the organization.

F

31. In the forming stage of team development, team members experience conflicts about interpersonal issues.

F

34. It is not necessary for effective teams to satisfy their team members.

F

TRUE/FALSE 26. Work groups are better than teams when the task is complex and sophisticated.

F

27. Teams that include members with divergent agendas often struggle to come together to accomplish their assigned task.

T

30. The success of diverse teams increases when their members possess a shared understanding of each other's strengths and limitations.

T

32. Social loafing occurs when team members fail to contribute to the team's recommendations by disengaging from the team process.

T

33. Conformity occurs when people behave in line with a group's expectations and beliefs.

T

35. Teams that include members whose primary language is different face more challenges.

T