CIS 761 Ch. 2

All of the following statements regarding IBM Notes are true except which one?

A) It began as an e-mail and messaging client.

Which of the following is a firm's CPO responsible for?

A) ensuring that the company complies with existing data privacy laws.

To manage relationships with your customers, you would use a(n) ________ system

CRM

To manage relationships with your customers, you would use a(n) ________ system.

CRM

***An example of a cross-functional business process is

Creating a new product

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

Which level of the organization are ESS specifically designed to serve?

Senior management

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

True

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

remote/colocated

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

supply chain management system

MIS job growth is projected to be 50% greater than other jobs in the next five years.

True

Using the Internet to buy or sell goods is called

e-commerce

A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses.

enterprise

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

transaction processing

A(n) ________ is typically a major source of data for other systems.

transaction processing system

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

true

An organization's MIS and DSS supply an ESS with summarized information.

true

Decision-support systems are most commonly used by the operations management level of an organization. (alternative answer) DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.

true

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

video conferencing

________ allows you to communicate with avatars using text messaging.

virtual world

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

The four major enterprise applications are

enterprise systems, SCMs, CRMs, and KMSs

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n)

ess

Executive support systems are information systems that support the

long-range planning activities of senior management

The principal liaison between the information systems groups and the rest of the organization is a(n)

systems analyst

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

the Internet and networking technologies

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

time zones

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

ESS

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

Operational managers use ESS primarily to solve specific problems.

False

Production tasks are coordinated through the use of social networks in social business.

False

Which of the following is a highly structured decision?

Granting credit to a customer

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

MIS

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

TPS with MIS capabilities

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

decision support

An information systems manager

manages data entry staff.

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

TPS

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

TPS with MIS capabilities

Identifying customers is a business process handled by the human resources function.

false

Most TPSs use sophisticated mathematical models or statistical techniques.

false

Which of the following is not a business benefit of collaboration?

improved compliance with government regulations