CIT 1351: Chapter 3- System Configuration

device manager

10) __________ is used within the Windows environment to view system resources such as IRQs.

hexadecimal

11) An I/O address is normally shown using the _________ numbering system.

C) Determine the local city/state guidelines for battery disposal.

You have replaced a laptop battery. What should you do with the replaced laptop battery? A) Give it to the customer. B) Throw it in the waste basket at the customer site. C) Determine the local city/state guidelines for battery disposal. D) Turn in to the city recycling center.

UEFI

____ (Unified Extensible Firmware Interface, and sometimes seen as simply EFI) is the interface between the operating system and firmware, which could be the traditional BIOS, or ____ could replace the BIOS. The traditional BIOS has roots in the original PC; the BIOS always checked for certain things such as a keyboard before allowing the system to boot. A traditional BIOS made configuring kiosks and touchscreen technologies difficult. ____ fixed these issues.

lithium

____ batteries are the most common type used on motherboards.

BIOS

The ____ holds the POST program

E. E

What is decimal number 14 in hexadecimal? A) A B) B C) C D) D E) E

LAPIC and I/O APIC

Two types of APICs are ____ and ____.

E. place to enable port used for thumb drive

USB configuration... D. power options or E. place to enable port used for thumb drive

false

The Execute Disable or No Execute prevents unauthorized access to specific screens in System BIOS. t/f

system setup

a program that allows you to configure the motherboard, power and devices and enables you to set performance options.

CMOS

a special type of memory where system Setup configuration information is saved is _____

true

a virus can infect a Flash BIOS. t/f

A. IRQ

A number assigned to expansion adapters or ports so that the CPU can prioritize between two (or more) devices that need attention is a(n) A) IRQ B) I/O address C) DMA channel D) USB enabler

A, E

A BIOS update goes awry due to a power outage that occurred in the middle of the update. What are two solutions? A) Use the backup BIOS installed on the motherboard. B) Boot from an optical disc, external hard drive, or flash drive. C) Replace the motherboard BIOS. D) Re-image the computer. E) Replace the motherboard.

A) Memory address

A _____ is a unique address assigned to the Flash BIOS, any other ROM chips installed in the system, and RAM chips installed in the system. A) Memory address B) I/O address C) DMA channel D) IRQ

memory address

A ______ _______ is a unique address assigned to memory chips installed anywhere in the system.

A. Change the setting of a motherboard jumper or switch to remove the write protection

A computer has a write-protected BIOS. What can you do to update the Flash BIOS? A) Change the setting of a motherboard jumper or switch to remove the write protection. B) Replace the BIOS chip with another containing the latest version. C) Use the copy command to transfer the updated information from the CMOS to the BIOS. D) Reverse the chip in the socket to allow it to be updated.

C) Set a jumper on the motherboard, or change a BIOS setting to enable writing to the BIOS.

A computer has a write-protected BIOS. What can you do to update the Flash BIOS? A) Use a docking station. B) Boot from an optical disc. C) Set a jumper on the motherboard, or change a BIOS setting to enable writing to the BIOS. D) Boot Windows. Use Device Manager to right-click the computer and deselect the Write-protect BIOS option.

C. BIOS

A computer in a research facility needs to have the boot order settings protected. What tool would be used to configure this? A) Device Manager B) Configuration Management C) BIOS D) Task Manager

A. BIOS

A computer in a research lab requires a password BEFORE the operating system files load (including the boot files). What technology enables this? A) BIOS B) AES C) DES D) Windows 7 Professional

false

A computer that has a flash drive, an external hard drive, and an iPod attached to a USB hub would use three interrupts.t/f

D) The two adapters are sharing the same interrupt.

A motherboard manual shows two PCIe x16 adapters listed under the same interrupt, PCI interrupt A. What does this mean? A) The two adapters use the same system resources. B) The two adapters can share resources with USB devices. C) The two adapters are using interrupt 10 (A in hexadecimal). D) The two adapters are sharing the same interrupt.

B. delinquent

A/An technician troubleshoots computer problems using a method that is not logical. A) Obnoxious B) Delinquent C) Deranged D) Gun slinger

D. power options

ACPI... A. keyboard option or D. power options

B. In the CMOS chip

After the system Setup configuration is set, where is the information saved? A) On the hard disk drive B) In the CMOS chip C) In ROM D) In RAM

IRQ

An ___ (interrupt request) is a number assigned to an expansion adapter or port so orderly communication can occur between the device or port and the processor.

C. Prioritized list of devices to boot system

Boot sequence.... D. Power options or C. prioritized list of devices to boot system

false

CMOS holds POST. t/f

B. current BIOS configuration

CMOS holds the computerʹs ____. A) Antivirus software B) Flash BIOS C) startup commands D) current BIOS configuration

Setup

Computers have ____ software built into the system BIOS chip on the motherboard that you can access with specific keystrokes determined by the BIOS manufacturer.

D) Device Manager is useful to show all these assignments.

Device Manager is useful in showing current assignments for A) IRQs B) I/O addresses C) DMA channels D) Device Manager is useful to show all these assignments.

false

EFI is a method of upgrading or flashing a system BIOS. t/f

true

Eight DMA channels are normally available on computers today. t/f

BIOS

Holds a basic routine called a bootstrap program that locates an operating system and allows it to load

POST

Holds a basic routine called a bootstrap program that locates an operating system and allows it to load

BIOS

Holds and executes POST (power on self test)- a program that identifies, tets and initializes basic hardware components

D) By jumpering two pins together on the motherboard

How are power-on passwords normally removed? A) Through software B) By using a special disk C) By booting from a different device D) By jumpering two pins together on the motherboard

C) POST obtains the list of hardware that is supposed to be in the computer from the settings stored in CMOS.

How does POST know which hardware components to test? A) POST checks an installed hardware folder on the boot drive to determine what hardware is installed. B) A comprehensive list of all possible hardware components is stored in the BIOS. C) POST obtains the list of hardware that is supposed to be in the computer from the settings stored in CMOS. D) On startup, all installed hardware sends a status signal to the BIOS to verify operability

A) At startup POST obtains settings from CMOS to determine what hardware is supposed to be installed on the computer.

How does POST work with CMOS? A) At startup POST obtains settings from CMOS to determine what hardware is supposed to be installed on the computer. B) POST is used to configure CMOS. C) POST is used to send messages between CMOS and the CPU. D) POST acts as a backup of configuration settings stored in CMOS.

C. like a mailbox number for devices

I/O address... A. Assigned to BIOS and other chips on cards or C. like a mailbox number for devices.

B. A method of prioritizing between devices

IRQ... A. Assigned to BIOS and other chips on cards or B. a method of prioritizing between devices

false

IRQ0 is normally assigned to the Primary IDE controller. t/f

false

IRQ3 is normally assigned to the Secondary IDE controller. t/f

false

IRQ6 is normally assigned to the COM2. t/f

B. No

Is it an acceptable practice to replace a computer battery with one that has a lower voltage (but not higher)? A) Yes B) No

B. run the setup program

Joseph is assembling a new computer for the first time. After putting together the hardware, what must he do to configure the system? A) Remove the write protect jumper for the BIOS B) Run the Setup program C) Cascade the interrupts D) Run Device Manager

B) Remove the battery to clear all the CMOS settings.

Justin purchased a box of ʺas-isʺ equipment at auction. Included is a computer. When he tries to start the computer for the first time, the computer prompts him to enter a power-on password. What should he do because he does not know the password? A) Salvage what parts he can to use on other systems. B) Remove the battery to clear all the CMOS settings. C) Because power-on passwords are limited to four characters, attempt to guess the password by systematically entering all combinations. D) Replace the CMOS chip with a new one that has not been programmed with a power-on password.

false

Lojack is a BIOS option that prevents a computer from being stolen. t/f

D) Use the Internet to download documentation, support files, and software drivers needed.

Melissa is installing a device that the system does not automatically recognize. She discovers that the configuration disk for the adapter has been misplaced or thrown away. What should she do? A) Discard the adapter and purchase another. B) Systematically adjust the jumpers and switches on the adapter until the correct configuration is found. C) Use the MSD program or another utility to determine the settings for the adapter. D) Use the Internet to download documentation, support files, and software drivers needed.

A. assigned to BIOS and other chips on cards

Memory Address.. A. assigned to BIOS and other chips on cards or B. a method of prioritizing between devices.

C) Hexadecimal

Memory addresses are shown in _____ . A) Binary B) Decimal C) Hexadecimal D) Octal

B. during the initial startup process

Most computers display a message stating which keystrokes will launch the Setup program: A) When the F1 function key is pressed B) During the initial startup process C) On the inside of the cover of the computer case D) By running Device Manager

true

POST checks for hardware based on the saved BIOS settings and displays an error if the hardware check does not match the settings.t/f

jumper

Pins can also be covered by a ____ to enable or disable a particular features, such as resetting all the system setup settingsl

D. the loss of the date or time on the computer

What is one indication a battery is beginning to fail? A) The loss of data on the hard drive B) A warning message displays at startup C) The system continually resets itself as power begins to fail D) The loss of the date or time on the computer

system resources

____ _____ is the name given when collectively referring to IRQs, I/O addresses, DMA channgels, and memory addresses assigned to a device, adapter or port.

CMOS

Settings changed in system BIOS are recorded and stored in ____(complementary metal- oxide semiconductor) found in the motherboard chipset (south bridge or I/O controller hub). ____ is memory that requires a small amount of power, provided by a small coin-sized lithium battery when the system is powered off. The memory holds the settings configured through BIOS.

D. I/O address

The ____ enables a device and the processor to exchange data. A) IRQ B) DMA channel C) POST D) I/O address

BIOS

The ____ holds the Setup program

registry

The ______ is a central database in Windows that holds hardware information and other data.

Flash

_____ BIOS is the most common type of BIOS; it allows changing the BIOS without installing a new chip or chips.

C. flash BIOS

The most common type of BIOS used today is called A) CMOS B) Switch BIOS C) Flash BIOS D) ROM BIOS

flash

The type of BIOS used today is ____

B) Remove the BIOS from the system when it is not in use.

To protect the Flash BIOS from virus infection, you should A) Keep the BIOS write-protected until the need to update it. B) Remove the BIOS from the system when it is not in use. C) Routinely upgrade the BIOS monthly to replace the code. D) Avoid using Flash BIOS on systems that are connected to a network.

Setup

To set the configuration for today's computers, go into the ____ program.

APICs

Today, computers have ____(advanced programmable interrupt controllers) that support more interrupt outputs (24, for example) and provide more flexibility than a traditional system, which does not normally support more than one device to an interrupt. _____ allow sharing interrupts between devices.

D. APIC

What PC component supports more than 16 IRQs and is normally integrated into the chipset? A) CMOS B) Device Manager C) USB D) APIC

D) Description of IRQs, I/O addresses, and memory addresses assigned to a device

What are system resources? A) RAM allocated to applications B) Windows threads allocated to hardware C) Processes that slow the computer down in times of high activity such as when a virus scan is occurring D) Description of IRQs, I/O addresses, and memory addresses assigned to a device

A, B

What are two things that can be done when a resource conflict is detected between two adapters? A) Reboot the computer. B) Move one of the adapters to a different expansion slot. C) Flash the BIOS. D) Update the operating system. E) Use Device Manager to reorder to addresses.

C. a small battery

What component keeps the information in CMOS memory even when the computer is powered off? A) Static memory chips maintain information without power B) Linkage to the main power supply C) A small battery D) A form of ROM where data is burned into the chip at the factory

B) The manufacturer of the BIOS

What determines what keystroke is used to access Setup? A) The manufacturer of the flash memory B) The manufacturer of the BIOS C) The manufacturer of the computer D) The type of RAM installed

A. resources

What device Properties tab would you use to determine the memory addresses, I/O addresses, and interrupt used for a particular device? A) Resources B) Management C) Details D) General

A) Enable the device.

What do you do if a red X appears over the device icon in Device Manager after a PC Card has been installed? A) Enable the device. B) Replace the PC Card with another one. C) Use another expansion slot. D) Resolve the resource conflict.

B) There is a conflict or the driver is missing.

What does an ! usually mean when seen beside a device in Windows Device Manager? A) The device is disabled. B) There is a conflict or the driver is missing. C) The driver is working. D) The Use Automatic Settings feature is not being used, and resources were manually configured.

A) The device is disabled.

What does an X or a little down arrow mean in Device Manager? A) The device is disabled. B) There is a conflict. C) The driver is missing. D) The Use Automatic Settings feature is not being used, and resources were manually configured.

D. Hexadecimal

What format is used to show I/O addresses? A) Binary B) Alphanumeric C) Decimal D) Hexadecimal

C. IRQ steering

What function enables multiple PCI adapters to be mapped to the same traditional IRQ? A) Noncascaded interrupts B) System resource allocation C) IRQ steering D) PCI BIOS setup

B) Configuration information inside CMOS is lost and must be entered and saved again using System BIOS.

What happens when the small battery on the motherboard dies? A) The BIOS must be replaced. B) Configuration information inside CMOS is lost and must be entered and saved again using System BIOS. C) All information in RAM is lost. D) The motherboard should be replaced

B. IRQ1

What interrupt is normally assigned to the keyboard? A) IRQ0 B) IRQ1 C) IRQ2 D) IRQ3

D. A special type of static memory on the motherboard that is used to save the configuration information

What is CMOS? A) A type of memory on a card used for input/output processes B) A type of BIOS chip that is easily upgraded without installing a new chip C) A memory chip dedicated to holding the operating system D) A special type of static memory on the motherboard that is used to save the configuration information

D. 8

What is decimal number 8 in hexadecimal? A) 1000 B) 0100 C) A D) 8

D) POST error codes or error messages indicating a hardware problem are displayed on startup.

What is one result of storing the wrong configuration information in CMOS? A) It will cause a faulty flash update of the BIOS. B) The computer will appear to operate normally, but all new data will be lost. C) Permanent damage to the computer system may occur. D) POST error codes or error messages indicating a hardware problem are displayed on startup.

B. It enables changing the BIOS by using an update file instead of having to install a new chip.

What is the advantage of using Flash BIOS? A) It operates at a much faster speed than other types of BIOS. B) It enables changing the BIOS by using an update file instead of having to install a new chip. C) Because all instructions are permanently burned on the chip, it is impervious to infection from viruses. D) All these answers are true.

C) Ensure that the laptop is plugged in to an AC power outlet.

What is the best recommendation when flashing a laptop BIOS? A) Ensure both the AC adapter and the battery is removed. B) Ensure the motherboard jumpers have been configured. C) Ensure that the laptop is plugged in to an AC power outlet. D) Ensure the latest drivers have been installed before installing the BIOS update.

A) Look at the display during the boot process.

What is the best source of information for finding out how to enter the Setup program? A) Look at the display during the boot process. B) Look up the information on the Internet. C) Look up the information in the computer manual. D) Try random keys.

B. 3F8-3FF

What is the common I/O address for the COM1 serial port? A) 378 B) 3F8-3FF C) 379 D) 1

C. D

What is the decimal number 13 in hexadecimal? A) 1110 B) 4G2 C) D D) 1110

A) The user password allows access to a limited number of BIOS settings such as time and date and the boot sequence options; whereas the supervisor password has full access to change all BIOS settings.

What is the difference between a user and a supervisor power-on password? A) The user password allows access to a limited number of BIOS settings such as time and date and the boot sequence options; whereas the supervisor password has full access to change all BIOS settings. B) The user is a Windows password. The supervisor power-on password is a BIOS password. C) The user password is used to configure basic things like hardware installation and software application installation. The supervisor power-on password is used to gain access to the BIOS

D) Enables system fixes and upgrades to the BIOS

What is the purpose of a Flash update? A) A program used to quickly reconfigure the CMOS by resetting to the default condition B) An email communication sent by system manufacturers to users and technicians to provide the latest information on system upgrades and fixes C) Scans for and replaces outdated device drivers D) Enables system fixes and upgrades to the BIOS

D) Enables changing where the computer looks first for boot files

What is the purpose of the Boot Sequence option available in most computersʹ BIOS Setup? A) Enables POST to be disabled B) Enables RAM testing above 1MB to be disabled C) Enables POST to be executed after the machine boots D) Enables changing where the computer looks first for boot files

B) Enables manual configuration of the PCIe version

What is the purpose of the PCIe Configuration BIOS setting? A) Copies the contents of a PCIe adapter's software into RAM for faster access B) Enables manual configuration of the PCIe version C) Specifies the size of the portion of the PCIe adapter that is to be shut down to save power when not in use D) Enables the PCIe memory speed settings to be changed to correspond to the size of the adapter being used

C. used to configure the system

What is the purpose of the Setup program? A) Used to reprogram the BIOS B) Used to set up hardware that does not use plug and play C) Used to configure the system D) All of the above

C. Set system parameters

What is the purpose of the System Setup program? A) Assign resources to all devices inside the computer. B) Reprogram the flash BIOS. C) Set system parameters. D) Configure Windows users.

B. to keep the information stored in CMOS

What is the purpose of the battery on the motherboard? A) To keep the information stored in Flash BIOS B) To keep the information stored in CMOS C) To keep the information stored in RAM D) To keep the POST software stored so it can execute during startup

C) It brings up Device Manager

What is the purpose of the following command: devmgmt.msc? A) It starts the diagnostics (if installed) for a particular piece of hardware. B) It shows the resources for one particular piece of hardware. C) It brings up Device Manager D) It bring up a particular piece of hardware's control panel.

B) ESCD

What part of CMOS stores resource assignments? A) Address 0 through 9 B) ESCD C) BIOS D) Flash

A. wireless NIC

What part would most likely be upgraded by an ExpressCard? A) Wireless NIC B) keyboard C) Hard drive D) RAM

B. Device manager

What program can be used to view I/O addresses? A) Configuration Manager B) Device Manager C) I/O Steering Wizard D) Memory Mapper

B. POST

What program controls testing hardware during the boot process? A) Windows Boot Manager B) POST C) Device Manager D) Task Manager

B) Reboot the computer.

What step should be taken if a resource conflict occurs? A) Replace the motherboard battery. B) Reboot the computer. C) Use the System Restore tool. D) Use Task Manager to reorder the conflicting addresses.

C. on the motherboard

Where is the battery normally located? A) Inside the processor B) Inside Flash BIOS C) On the motherboard D) Inside the hard drive

B) General

Which Device Manager tab shows error codes? A) Maintenance B) General C) Troubleshooting D) Resources

D. UEFI

Which answer is an updated version of the system BIOS to allow such things as booting without a keyboard attached and antivirus software as part of the BIOS? A) eBIOS B) BIOS-X C) uBIOS D) UEFI

B) C5

Which hexadecimal number has the greater value? A) 10 B) C5 C) 9F D) 47 E) AE

A) Reboot the computer (multiple times if necessary).

Which of the following could occur when the Device Manager General tab shows a Code 12 A system resource conflict has occurred? A) Reboot the computer (multiple times if necessary). B) Reload the operating system. C) Reinstall a device driver. D) Safely remove the device showing the conflict

A) POST error codes are displayed.

Which of the following is NOT an indication of a resource conflict? A) POST error codes are displayed. B) The computer locks up or restarts when performing a specific function. C) The new device is installed and the new device or a device already installed does not work. D) The computer hangs during startup or shutdown.

C) The amount of unused hard drive space

Which of the following is NOT indicated by the Setup program? A) The order of devices that the system searches for an operating system B) The type and number of hard drives installed C) The amount of unused hard drive space D) How much RAM is in the computer

A. an IRQ overlay

Which of the following is NOT used to configure a computer? A) An IRQ overlay B) Jumper C) The Setup program D) Plug and play

A. Lithium

Which of the following is the most common type of battery found on the desktop motherboard today? A) Lithium B) Cylinder C) 9-volt battery D) AAA battery

C) You should replace a lithium battery with another having the exact specifications.

Which of the following is true about replacing a lithium computer battery? A) You should replace a lithium battery with another lithium battery having the same or a higher voltage specification. B) You should purchase a battery containing the correct CMOS settings for the computer to prevent loss of configuration information. C) You should replace a lithium battery with another having the exact specifications. D) You should upgrade the lithium battery to a more reliable battery type by snapping a battery holder onto the leads of the existing battery.

B) Every device must have a unique I/O address.

Which of the following is true? A) PCs typically have 16 I/O addresses numbered 0 through 15. B) Every device must have a unique I/O address. C) I/O addresses are used to allow an adapter to bypass the processor and communicate directly with the RAM chips. D) Similar adapters and devices are assigned the same I/O address.

C) Pair of needlenose pliers

Which of the following should be used to change a jumper? A) Ink pen B) Small flat-tipped screwdriver C) Pair of needlenose pliers D) Pencil

B) Each type of device is associated with a single I/O address.

Which of the following statements about I/O addresses is FALSE? A) The manufacturer of a computer or an adapter can set the I/O address specifically. B) Each type of device is associated with a single I/O address. C) Every device must have a separate I/O address. D) If an address an adapter uses conflicts with another adapter, a technician can change the I/O address on one of the two conflicting adapters

A) The device requires more than one memory location.

Why are memory address ranges shown as 00000 - 9FFFF? A) The device requires more than one memory location. B) The port has more than one device attached. C) The device does not have enough memory installed. D) These are the memory options available from which the device can choose.

true

a mouse can be used in some BIOS menus. t/f

true

all devices must have a separate i/o addresses. t/f

IRQ

an ___ is a number assigned to an adapter or device so that the processor can recognize higher priority devices quicker.

true

being able to disable a port on an integrated motherboard is important if the port goes bad. t/f

Download the BIOS upgrade from the Internet. If a laptop device is being used, ensure the laptop has the power brick attached. Double-click the downloaded file and install the BIOS upgrade. You might need to jumper two motherboard pins to remove the BIOS write-protection.

describe one way to flash a BIOS.

A technician would use the boot order BIOS option to place the optical drive as the first search device when the technician needs to load or reload an operating system. A technician would use BIOS to disable the integrated sound ports if a sound card were being installed. A technician would use the supervisor BIOS password to prevent users from changing options that would affect corporate support such as being able to install Windows updates during off hours.

describe three BIOS options and a situation in which a technician would use the specific option.

true

entering the wrong Setup information can cause a POST error. t/f

CMOS holds saved BIOS settings. BIOS holds the Setup program, POST, and software to get the computer started including the capability to look for an operating system from several locations.

explain the difference between CMOS and BIOS

B. motherboard temperature

hardware monitor... A. keyboard option or B. motherboard temperature

true

hyper threading can be enabled through BIOS. t/f

A. keyboard option

numlock on/off... D. power options or A. keyboard options

false

press F2 to enter Setep on most computers. t/f

true

system BIOS can be write-protected. t/f

true

system BIOS can contain virus protection software. t/f

true

system BIOS is held in flash memory. t/f

false

the battery on the motherboard keeps information current in RAM. t/f

true

the information in flash BIOS can be upgraded. t/f

false

the memory address FE90000 is a higher memory address than AB912345. t/f