COM101 - Organizational communication
Key communicators
Active participants in the grapevine.
All of the following are examples of individualistic cultures except
China
Rumor
Communication shared by employees that concerns organizational events.
Sharpening
Distortion of a rumor in which details are exaggerated.
Messages between organizational members of the same power level are best described as
Horizontal
Which of the following is the best example of an uncertainty rejecting culture?
Japan
Change
Packaging is one strategy for initiating in an organization.
Angela tells Richard that he will not receive a raise unless he gives her a massage. This is what type of sexual harassment?
Quid pro quo
Informal communication network
The spontaneous way in which messages flow through an organization.
Horizontal
When people send messages to people at the same level they are in the organization they are engaged in communication.
Which of the following is not a strategy for improving intercultural communication?
Adopt an ethnocentric perspective
Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is
Ambiguous
Which statement below is not an example of ethnocentrism?
American workers get higher pay for less work than most people in the world
Information overload
An amount of information that exceeds an individual's capacity to read and respond in an adequate and timely manner.
If someone in a marginalized group tries to fit in with the dominant group he or she is striving for what goal of intercultural communication?
Assimilation
Your cover letter should have which four main sections?
Attention interest desire action
The preferred way to avoid an ethnocentric perspective is to
Be cautious about assuming similarity and recognize differences among people.
Which of the following is not a general interviewing strategy?
Be prepared to discuss salary at your interview
External communication
Brochures press releases and websites are examples of this type of communication. Communication with the public and the media that goes outside the organization.
Which culture always uses both hands when passing food a gift or a business card?
China
In which type of culture would it be more likely for extended family members to live with nuclear family members?
Collectivistic
Gossip
Communication shared by employees that concerns other people in the organization.
Leveling
Distortion of a rumor in which details are left out.
Assimilation
Distortion of a rumor to fit the communicator's own attitudes or personal biases.
Informal communication consists of all of the following except
Downward communication
Which of the following statements about emotional labor is not true?
Emotional labor can decrease turnover.
Managers who want to effectively persuade their employees should not engage in strategic ambiguity because using that tactic tends to upset less experienced employees. In competent workplace communication, frustration and anger are representative examples of relationship maintenance. The president of a company sending a memo to all workers is an example of horizontal communication. Supportive communicators listen with empathy but usually are poor at acknowledging the feelings of others. A personal brand is how you manage the identity of another person. Telling sexist jokes in workplace is a form of quid pro quo harassment.
False
Message distortion results from too little information.
False message distortion results from errors caused by passing information from one person to another.
You can never have too much information in an organization.
False too much information can be a serious problem in organizations.
When you organize your experiences by type which type of resume are you using?
Functional
Which of the following is not characteristic of a collectivist culture?
High levels of divorce
Conditions in the workplace that are sexually offensive or intimidating are known as
Hostile
Differentiation integrating problem
Is the duplication of efforts among different departments in an organization.
The ways in which groups of people both maintain structure and order through their symbolic interactions refers to
Organizational communication
A school is what type of organization?
Pattern maintenance
Downward
Policies are an example of communication.
The army is what type of organization?
Political
Kevin and paul are having a conversation in which kevin says all gay men are very effeminate. What type of intercultural communication problem might kevin be engaging in?
Stereotyping
People who listen with empathy acknowledge the feelings of others and engage in dialogue to help others maintain personal control is called
Supportive communication
Internal communication
The communication that takes place between employees in an organization.
Grapevine
The informal network used to pass messages from one person to another.
Communication channels
The paths along which messages travel in an organization.
Organizational culture
The personality or way an organization operates.
Socialization process
The way a new employee learns how an organizational culture operates.
Two tellers at a bank sharing tips for effective customer service interactions is an example of horizontal communication. Engaging in interaction management helps establish a smooth flow between topics and ideas. Competition is an approach to managing conflict that views conflict as a "battle" to be won. Everything asked during a job interview should relate to BFOQs. Emotional labor can lead to burnout and low job satisfaction for employees. The organizing category of competent workplace communication is accomplished through discussion of schedules. Your résumé should have a clear articulation of your goals, also known as an objective statement. Action verbs are a strong means of communicating completed tasks on a résumé. If we use immediacy in workplace communication, we intend to create perceptions of psychological closeness with others.
True
Communication between the managers of two different departments is considered horizontal communication.
True communication between managers at the same level in an organization is horizontal communication.
An employee responding to a message from his supervisor is an example of upward communication.
True communication from lower to higher levels in an organization is upward communication.
Downward communication is the flow of information from the top of an organization down to lower levels.
True downward communication flows from upper to lower levels of an organization
Information overload can be the cause of employee errors.
True employee errors can be caused by too much information.
Information overload can result in reducing employee productivity.
True information overload can reduce employee productivity.
Too much communication is subject to the law of diminishing returns.
True too much communication can result in diminishing returns.
What type of culture is most likely to tolerate ambiguity uncertainty and diversity?
Uncertainty accepting
Which type of culture tolerates ambiguity and uncertainty?
Uncertainty accepting
Upward
When people send messages from lower to higher levels in an organization they are engaged in communication. Communication is necessary for management to understand what works and doesn't work in an organization.