COM101 - Organizational communication

Key communicators

Active participants in the grapevine.

All of the following are examples of individualistic cultures except

China

Rumor

Communication shared by employees that concerns organizational events.

Sharpening

Distortion of a rumor in which details are exaggerated.

Messages between organizational members of the same power level are best described as

Horizontal

Which of the following is the best example of an uncertainty rejecting culture?

Japan

Change

Packaging is one strategy for initiating in an organization.

Angela tells Richard that he will not receive a raise unless he gives her a massage. This is what type of sexual harassment?

Quid pro quo

Informal communication network

The spontaneous way in which messages flow through an organization.

Horizontal

When people send messages to people at the same level they are in the organization they are engaged in communication.

Which of the following is not a strategy for improving intercultural communication?

Adopt an ethnocentric perspective

Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is

Ambiguous

Which statement below is not an example of ethnocentrism?

American workers get higher pay for less work than most people in the world

Information overload

An amount of information that exceeds an individual's capacity to read and respond in an adequate and timely manner.

If someone in a marginalized group tries to fit in with the dominant group he or she is striving for what goal of intercultural communication?

Assimilation

Your cover letter should have which four main sections?

Attention interest desire action

The preferred way to avoid an ethnocentric perspective is to

Be cautious about assuming similarity and recognize differences among people.

Which of the following is not a general interviewing strategy?

Be prepared to discuss salary at your interview

External communication

Brochures press releases and websites are examples of this type of communication. Communication with the public and the media that goes outside the organization.

Which culture always uses both hands when passing food a gift or a business card?

China

In which type of culture would it be more likely for extended family members to live with nuclear family members?

Collectivistic

Gossip

Communication shared by employees that concerns other people in the organization.

Leveling

Distortion of a rumor in which details are left out.

Assimilation

Distortion of a rumor to fit the communicator's own attitudes or personal biases.

Informal communication consists of all of the following except

Downward communication

Which of the following statements about emotional labor is not true?

Emotional labor can decrease turnover.

Managers who want to effectively persuade their employees should not engage in strategic ambiguity because using that tactic tends to upset less experienced employees. In competent workplace communication, frustration and anger are representative examples of relationship maintenance. The president of a company sending a memo to all workers is an example of horizontal communication. Supportive communicators listen with empathy but usually are poor at acknowledging the feelings of others. A personal brand is how you manage the identity of another person. Telling sexist jokes in workplace is a form of quid pro quo harassment.

False

Message distortion results from too little information.

False message distortion results from errors caused by passing information from one person to another.

You can never have too much information in an organization.

False too much information can be a serious problem in organizations.

When you organize your experiences by type which type of resume are you using?

Functional

Which of the following is not characteristic of a collectivist culture?

High levels of divorce

Conditions in the workplace that are sexually offensive or intimidating are known as

Hostile

Differentiation integrating problem

Is the duplication of efforts among different departments in an organization.

The ways in which groups of people both maintain structure and order through their symbolic interactions refers to

Organizational communication

A school is what type of organization?

Pattern maintenance

Downward

Policies are an example of communication.

The army is what type of organization?

Political

Kevin and paul are having a conversation in which kevin says all gay men are very effeminate. What type of intercultural communication problem might kevin be engaging in?

Stereotyping

People who listen with empathy acknowledge the feelings of others and engage in dialogue to help others maintain personal control is called

Supportive communication

Internal communication

The communication that takes place between employees in an organization.

Grapevine

The informal network used to pass messages from one person to another.

Communication channels

The paths along which messages travel in an organization.

Organizational culture

The personality or way an organization operates.

Socialization process

The way a new employee learns how an organizational culture operates.

Two tellers at a bank sharing tips for effective customer service interactions is an example of horizontal communication. Engaging in interaction management helps establish a smooth flow between topics and ideas. Competition is an approach to managing conflict that views conflict as a "battle" to be won. Everything asked during a job interview should relate to BFOQs. Emotional labor can lead to burnout and low job satisfaction for employees. The organizing category of competent workplace communication is accomplished through discussion of schedules. Your résumé should have a clear articulation of your goals, also known as an objective statement. Action verbs are a strong means of communicating completed tasks on a résumé. If we use immediacy in workplace communication, we intend to create perceptions of psychological closeness with others.

True

Communication between the managers of two different departments is considered horizontal communication.

True communication between managers at the same level in an organization is horizontal communication.

An employee responding to a message from his supervisor is an example of upward communication.

True communication from lower to higher levels in an organization is upward communication.

Downward communication is the flow of information from the top of an organization down to lower levels.

True downward communication flows from upper to lower levels of an organization

Information overload can be the cause of employee errors.

True employee errors can be caused by too much information.

Information overload can result in reducing employee productivity.

True information overload can reduce employee productivity.

Too much communication is subject to the law of diminishing returns.

True too much communication can result in diminishing returns.

What type of culture is most likely to tolerate ambiguity uncertainty and diversity?

Uncertainty accepting

Which type of culture tolerates ambiguity and uncertainty?

Uncertainty accepting

Upward

When people send messages from lower to higher levels in an organization they are engaged in communication. Communication is necessary for management to understand what works and doesn't work in an organization.