Communication

This term describes the means of conveying messages

Channels

Which strategy should be used on a patient with dysphasia when providing that patient with information on a teaching plan and feedback is needed from the patient.

Allow the patient time to gather his or her thoughts

There are many strategies for dealing with difficult patients. Which of the following is not the best strategy

Allowing the patient to continue to vent

You have taken a new position in a pediatric practice and you want to develop good communication and rapport to build trust and confidence. Which strategy will assist you

Always have direct eye contact at the child's level, regardless of age.

Conflict between coworkers in a medical office can appear at any time. What is the best way to enhance positive communication before a conflict arises

All office staff should have regular staff meetings.

Dr. Wright always comes across as clear professional, and articulate. What type communication pattern is this

Assertive

What should a medical assistant do to communicate effectively when dealing with patients who have cultural differences

Be familiar with various cultural norms.

A patient stages that she is in pain and you notice her grimacing. The message from the patient is consistent. What term describes this communication

Congruent

A very dear patient as been told the treatment he has been receiving is not working and that he is now terminally ill with little time left to live. It is normal for the medical assistant to feel sad during this time. In what way can you focus on positive communication

Focus any conversation on empathy

Which factor is most important when dealing with special communication challenges

Having patients feel a part of the process regardless of their condition

Which strategy should be used to improve communication with a patient who is sight impaired

Let the patient know what you will be doing and alert the patient before touching him or her.

A patient with a mental health illness verbally expresses to you that he is hearing voices. What will you do to help promote positive communication

Orient the patient to reality

Voice tone quality volume pitch and range refer to

Paralanguage

Ms. Benjamin, you were saying that it only hurts in the morning. Is this correct, this is an example of what interview technique

Reflection

Which term describes communication in which there is no consideration given to individual differences

Stereotyping

Ms. Kirk presents to the office with dysphonia. You are not quite sure what to do. Which of the following would be a good step in promoting good communication with this patient

Suggest to the physician to refer this patient to a speech therapist.

Mr. Huddelston, age 87 presbyacusis, a common hearing impairment in elderly patients. He is in denial and it is difficult to communicate with him. which action would be most effective in assisting this patient.

Suggesting a hearing aid or amplifier device

Mick has just walked into the reception area, and you would like to provide a friendly getting. Mick has anacusis. What can you do to assist Mick with communication

Touch the patient gently to gain his attention.

You communicated the phoned in laboratory results to the physician. What is your role in this communication.

You are the sender

Giving you full attention to patients while they are speaking and using paralanguage describes

active listening

Unhealthy coping strategies that prohibit successful communication are called

defense mechanisms

The sender and receiver will seek __________ regarding the message

feedback