Communication Skills #1

Verbal & Nonverbal Communication

1) can be used to understand & interpret a person's message 2) may contradict each other

Communicating with Elders: grandparents, parents, veterans, etc.

1) have more life experiences; therefore, it is important to listen and learn from them 2) should be treated with patience 3) should be treated with respect and manners

Effective Communication

1) requires gathering thoughts & information before communicating 2) take time to calm down if someone is angry or upset 3) prepare to give immediate & honest feedback 4) remember the messages are important to the person delivering it 5) try not to intimidate or pressure someone 6) treat everyone with respect

Communicating with Authority Figures: bosses, teachers, policemen, coaches, etc.

1) should be respected 2) should provide praise and credit to people who are responsible for the success 3) should strive for consistency when dealing with different people

Communicating with Co-Workers

1) should be treated with equality 2) should always follow through with commitments 3) should never criticize each other in front of others 4) should be willing to assist or help each other

Communicating with People from Different Cultures can be very different from people in the same culture

1) tranlation limitations - words from one language do not always translate exactly to another 2) body language - eye contact, posture and facial expressions carry different meanings throughout the world

Verbal Communication

involves communicating through words

Nonverbal Communication

involves messages communicated through body movement

Pitch

is how high or deep a voice is

Communicating with Different Audiences

requires the ability to communicate efficiently with: 1) men and women 2) people of all ages 3) people of other nations or cultures

Tone of Voice

1) is the raising & lowering of the voice 2) can be referred to as inflection

Communicating with Different Audiences also

requires the following skills: 1) appreciate differences 2) eliminate judgemental opinions 3) demonstrate empathy 4) acquire new patterns of behavior and belief tolerate ambiguity

Posture

Involves body position

Volume

is how loud or quiet a voice is

Personal Space

is the area between two or more people

Emphasis

is the placing of more impact on certain words

Eye-Contact

is to look at someone while communicating