Communications Chapter 12

Regardless of the current status of your family, you have only one family of origin. T/F

False

Sexual harassment that seeks to exchange sexual favors for something the employee wants is called creating a hostile environment. T/F

False

Which skill for improving family communication is involved when family members ask questions, reflect content and feelings, and perception-check to clarify the meaning of messages?

Listen actively and clarify the meaning of messages.

According to Fred Jablin, when subordinates perceived their supervisors as supportive, the Pelz effect was particularly strong in creating a sense of openness and satisfaction. T/F

True

The three basic dimensions of the circumplex model of family interaction are

adaptability, cohesion, and communication.

Chang's divorced father married Gretchen's divorced mother. They all live in the same house. What type of family is this?

blended family

Everything in the circumplex model of family interaction is influenced by

communication.

The board met and agreed to some changes in operating procedures and performance benchmarks. This new policy must now be communicated to subordinates and disseminated throughout the company. What kind of communication is involved when information flows from those higher up in an organization to those of lower rank?

downward

Abdul, his parents, his grandmother, and his uncle Hassid all live together. What type of family is this?

extended family

Ramon has some important information to pass along to his subordinates, which will require immediate action. Which of the following methods would be the best way to communicate with his subordinates?

face-to-face with written follow-up

Homosexual couples do not meet the definition of a family provided by your textbook. T/F

false

Leader-member exchange theory suggests that relationships between supervisors and subordinates vary in type and quality, but are quite different from those outside work. T/F

false

Sam and Woody are both bartenders at a local tavern. The communication between them would be considered outward. T/F

false

Today, around 10 percent of all American families consist of a working father and a stay-at-home mother. T/F

false

According to Virginia Satir, the largest single factor determining the kinds of relationships we make with others is

good family communication.

Pierre, in the marketing department, needs to talk with Francine, from research and development, in order to complete his marketing plan. What kind of communication is involved when coworkers at the same level of the organization exchange information?

horizontal communication

Several women in the parts department are making a claim of sexual harassment against the parts' manager. They claim he does nothing about the nude photographs of women hanging on the wall or the sexist remarks made by their male coworkers. They argue that he is allowing a situation to occur that is demeaning or offensive. What type of sexual harassment is this called?

hostile environment

According to leader-member exchange theory (LMX), which of the following relationship types is less formal and is characterized by free-flowing information?

leadership relationships

Heidi and Gunther live with their biological parents. What type of family is this?

natural family

Bill is the biological son of Ed and Marilyn, who divorced when Bill was three years old. For two years, Bill and Marilyn lived alone. Then, when Bill was five, Bill and Marilyn moved in to Jeff's home with Jeff and his three children when Jeff and Marilyn got married. In order, Bill's family type changed from

natural to single-parent to blended.

A marketing manager communicating with customers about a new product line is an example of which type of workplace communication?

outward

Jordan and Taylor are married and raising one child. Both Jordan and Taylor are deeply committed to their family but value their independence, each pursuing their individual goals and openly expressing themselves without being pressured to conform. Fitzpatrick, Ritchie, and Koerner would label their family communication pattern as

pluralistic.

Janice has filed a sexual harassment claim against her boss. She accuses him of demanding sex in return for his approval of her promotion. What type of harassment is this called?

quid pro quo

Which of the following workplace values and functions is related to workplace friends helping to manage the stress and challenges unique to a person's job, such as a hostile boss, cutbacks in hours, or working overtime?

social support

Dale and Donna have been married for over twenty years. When they got married, Donna took Dale's last name. Dale works at a local car factory and Donna takes care of the home. On Sunday, they always go shopping together for the week. They argue occasionally, but generally like spending time together and are comfortable meeting each other's needs. The type of marriage relationship they have is most like which of the following?

traditional

A nuclear family and a natural family are two terms for the same family type. T/F

true

According to the circumplex model of family interaction, the dimension of adaptability ranges from chaotic to rigid. T/F

true

Outward communication involves the organization communicating its message out to consumers. T/F

true

Rashid has regular meetings with his boss to inform him of productivity, quality control issues, and potential labor problems. In what kind of communication is Rashid engaging with his boss?

upward

The Pelz effect research finds that subordinates

were more satisfied in their jobs when they felt their immediate supervisor had influence on decisions made at higher levels.