Computer Chapter 11 Information Systems

Transaction Processing Systems (TPSs) are sometimes referred to as ___.

Data Processing Systems (DPSs)

Information workers distribute, communicate, and create information. Those who are involved with distribution and communication of information (like administrative assistants and clerks) are called ___.

Data Workers

Executive Support Systems (ESSs) are sometimes referred to as ___.

Executive Information Systems (EISs)

A type of artificial intelligence that uses a database to aid users is referred to as a(n) ___ system.

Expert

Which department would be responsible for implementing a new benefits package designed to attract new employees and retain current employees?

Human Resources

Expert systems, which use a type of artificial intelligence that uses a database to provide assistance to users is sometimes called __ systems.

Knowledge Based

Information workers distribute, communicate, and create information. They are the organization's administrative assistants, clerks, engineers, and scientists, to name a few. Those who are involved with the creation of information (like the engineers and scientists) are called _____.

Knowledge workers

Which department plans, prices, promotes, sells and distributes the organization's goods and services.

Marketing

Each level of management has different information needs. Which managers need summarized information - weekly or monthly reports and need data to develop budget projections and to evaluate the performance of supervisors?

Middle Managers

Which computer systems are designed primarily to support data workers and focus on managing documents, communicating, and scheduling.

Office automation systems (OASs)

Depending on the services or products that provide most organizations have departments that specialize in one of five basic functions. These are human resources, research and which 3 of the following?

Production, Marketing, and Accounting

Each level of management has different information needs. Which managers need detailed, very current, day-to-day information on their units so they can keep operations running smoothly?

Supervisors

Managers are usually divided into different management levels. These levels include Top management, Middle management, and ____.

Supervisors

Which managers have responsibility relating to operational matters? They monitor day-to-day events and immediately take corrective action, if necessary.

Supervisors

Each level of management has different information needs. Which managers need summary information describing the overall operations of the business as well as information from outside the organization because they need to forecast and plan for long-range events?

Top Managers

Which level of management has different computer-based information needs. Which managers would use executive support systems (ESSs)?

Top Managers

Which computer-based information system helps and organization keep track of routine operations and records these events in a database.

Transaction Processing Systems (TPSs)

Computer-aided design/computer-aided manufacturing (CAD/CAM) systems fall into a category of computer systems known as ____.

knowledge Work Systems (KWSs)