Content Mastery: Stohl (1986) Memorable Messages

Discounting

A cognitive bias often linked to prejudice

Prejudice

A negative social attitude held by members of one group towards members of another group.

Emotional intelligence

Ability to process emotional intelligence

Ethnocentrism

Belief that our culture is better than any other

Interdependance

Certain behaviors inevitably leading to arguments

Interpersonal communication

Communication between two people, generally face-to-face

Goal competence

The ability to set and achieve realistic individual goals

Interpretive competence

allows us to keep track of what is happening in a relationship. To understand and monitor our relationships

discriminatory listening (171)

listening to distinguish between different words, sounds, and meanings when the listener interprets and assigns meaning to sound rather than to words.

evaluative listening (171)

listening to make judgements

In-group members

people who share a common group identity

Fundamental attribution error

the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition

Active listening (171)

Responding so the speaker knows you're listening

intrapersonal communication

Silent, taking place inside our head. Disconnected, less logical, and repetitive

Negative interpretations

Interpreting everything minority members do as negative.

Role competence

Knowing when and how to follow social norms and being able to coordinate interactions. Developing norms

Appreciative Listening (171)

Listening for the sheer pleasure of the activity

Empathetic listening (171)

Listening to help others

Organizational communication

Occurs in complex organizations such as large businesses and industries and government institutions

Out-group members

People who come from a different social groups

Mass communication

When audience is large but the transmission is indirect