Content Mastery: Stohl (1986) Memorable Messages
Discounting
A cognitive bias often linked to prejudice
Prejudice
A negative social attitude held by members of one group towards members of another group.
Emotional intelligence
Ability to process emotional intelligence
Ethnocentrism
Belief that our culture is better than any other
Interdependance
Certain behaviors inevitably leading to arguments
Interpersonal communication
Communication between two people, generally face-to-face
Goal competence
The ability to set and achieve realistic individual goals
Interpretive competence
allows us to keep track of what is happening in a relationship. To understand and monitor our relationships
discriminatory listening (171)
listening to distinguish between different words, sounds, and meanings when the listener interprets and assigns meaning to sound rather than to words.
evaluative listening (171)
listening to make judgements
In-group members
people who share a common group identity
Fundamental attribution error
the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
Active listening (171)
Responding so the speaker knows you're listening
intrapersonal communication
Silent, taking place inside our head. Disconnected, less logical, and repetitive
Negative interpretations
Interpreting everything minority members do as negative.
Role competence
Knowing when and how to follow social norms and being able to coordinate interactions. Developing norms
Appreciative Listening (171)
Listening for the sheer pleasure of the activity
Empathetic listening (171)
Listening to help others
Organizational communication
Occurs in complex organizations such as large businesses and industries and government institutions
Out-group members
People who come from a different social groups
Mass communication
When audience is large but the transmission is indirect