CTS 2023

When creating a Service Level Agreement (SLA), what type of information will the AV professional need to compile?

An accurate list of measurable outcomes of service, and user demands

Question: 114 What could be the problem if a laptop-connected projector is not displaying a projected image? Response: A. Make sure the laptop's screen port has been enabled using the correct function keys B. Make sure the connection is RJ-45 through an HDBaseT enabled network C. Make sure you used an HD-15 to composite video output adapter D. Make sure that the laptop is running only on battery power

Answer: A

Question: 116 Which of the following might be beneficial acoustically? Response: A. Use of absorptive and diffusive surfaces to better manage reflected energy B. Use of a sound absorbing roll down screen for projection C. Use of granite or floor tile instead of marble floors D. Using curved walls, domed ceilings and large glass walls to contain acoustic energy

Answer: A

Question: 12 Which of the following network topologies connects devices in sequence along a linear path? Response: A. Bus B. Star C. Mesh D. Ring

Answer: A

Question: 120 Which of the following does 0 dB SPL describe? Response: A. The threshold of human hearing B. Ambient noise level C. The threshold of pain D. Normal listening level

Answer: A

Question: 140 On a drawing using a 1/4 scale, 6 inches equal how many feet? Response: A. 24 B. 8 C. 16 D. None of the above

Answer: A

Question: 141 A contract is awarded to an AV contractor after a Response: A. review of proposals and price negotiation B. successful needs analysis review C. change order is issued D. project manager is assigned

Answer: A

Question: 142 The _____ the gain number of a screen, the _____ the image. Response: A. Higher; brighter B. Lower; sharper C. Higher; softer D. Lower; brighter

Answer: A

Question: 145 An antenna will be most sensitive to transmissions that _____. Response: A. Have a wavelength closest to its physical length B. Have a wavelength one half the size of the receiving antenna C. Have proper orientation D. Are transmitted within proximity

Answer: A

Question: 147 Current is measured in ____. Response: A. Amperes B. Volts C. Ohms D. Watts

Answer: A

Question: 149 Which of the following is a sign of an improperly fabricated cable termination? Response: A. Visible stray wires B. Visible solder C. Removed jacket or insulation D. Crimping

Answer: A

Question: 153 The brightness controls on a display adjusts which level? Response: A. Black Level B. Chroma Level C. Hue D. White Level

Answer: A

Question: 155 When assisting an end user experiencing intermittent display system failures which of following would be the best customer service follow up question? Response: A. What was being used just prior to the last failure? B. Is the modulated cable resolution flag set to "On"? C. Can we discuss this later when we're not so busy? D. If it doesn't happen frequently can you just ignore?

Answer: A

Question: 157 When considering customer constraints for ___, the signal type, distance from viewers, aspect ratio and source resolution are all limiting factors. Response: A. Image display B. Speaker location C. Sound mixing D. Wireless connections

Answer: A

Question: 161 A 4 × 2 matrix switcher _____. Response: A. Can connect any of four inputs to any or both of two outputs B. Must have only one output connected at any given time C. Can connect any of two inputs to any or both of four outputs D. Has effectively eight outputs

Answer: A

Question: 163 What is the primary issue that the AV designer should assess when reviewing the acoustic environment at a client site? Response: A. Ambient noise and reverberation B. The required loudness level of the AV system C. The optimum locations for AV system loudspeakers D. The audio system needs for the presenter and presenter area within the room

Answer: A

Question: 168 Which of the following objectives should the AV team target when locating microphones for a live event? Response: A. Ensure that all microphones are behind loudspeakers B. Ensure that all microphone cables are no longer than 15 feet (4.5 meters) in length C. Ensure that all microphone cables are taped to the floor D. Mount all microphones on nonconductive stands

Answer: A

Question: 169 To communicate with devices installed onto a TCP/IP network, what must each device have? Response: A. An IP address B. A wireless card C. A web address D. A TCP card

Answer: A

Question: 172 Which abbreviation on a drawing tells you something on the drawing is not consistent with the scale? Response: A. NTS B. NCS C. SCN D. NIC

Answer: A

Question: 174 Which of the following is NOT an objective of training end users and support staff on the operation of an AV system? Response: A. Eliminate the need for a service contract B. Reduce the possibility of equipment damage due to improper use C. Reduce the number of service calls due to preventable issues (i.e. user errors) D. Build up user confidence in the equipment and provide a positive user experience

Answer: A

Question: 176 Why is it important for the AV professional to obtain a full set of building plans? Response: A. To understand the full range of room features to ensure that the AV system design takes other building systems and components into account B. To evaluate and approve plans to ensure that room elements are compatible with the AV system installation needs C. To be able to use general site plans to determine the layout of the selected AV components D. Detailed building plans for the rooms in which the systems will be installed are typically not required; only a general floor plan is necessary

Answer: A

Question: 183 Roof-mounted HVAC systems may produce vibrations that cause the projector to vibrate and cause an image to appear unfocused. Response: A. True B. False

Answer: A

Question: 186 What must be considered when designing a rack layout? Response: A. Ergonomics of equipment placement, signal separation, heat load, weight distribution B. Strength of the signal, conduit accessibility, weight of the rack, ventilation at site C. Availability of technical assistance, the electrical wiring layout, other schematics D. Transportation availability for materials, mobility of equipment, proper storage and alignment

Answer: A

Question: 191 Using Ohm's Law, which is the correct formula for calculating current? Response: A. I = V / R B. I = R / V C. I = V * R D. I = V + R

Answer: A

Question: 192 [Creating AV Solutions/Sell AV solutions] When developing an AV solution for a client, whose input is most crucial for determining system requirements? Response: A. The end user's B. The system designer's C. The project manager's D. The audience's

Answer: A

Question: 195 Who should evaluate all mounting plans and advise the installation technician on difficult mounting situations? Response: A. Structural engineer B. AV manager C. Mechanical contractor D. Client

Answer: A

Question: 201 Partnering with a sub-contractor on a project is typically used when the prime contractor: Response: A. does not have the needed expertise B. is in the midst of their slow season C. is about to go out of business D. performing a needs analysis

Answer: A

Question: 203 One major difference between the Service Level Agreement process and the traditional Program Report is the SLA focuses upon: Response: A. Measurement of service through monitoring procedures B. Utilization of the latest equipment C. Customer service D. Budgeting for the project

Answer: A

Question: 217 Once the characteristics of the system failure are clearly identified, what is the recommended next step required to return the system to normal operation? Response: A. Examine the system to determine whether the problem is simple to address and gather more information B. Logically divide the system in half, and determine which half has the failure C. Replace the component that has appeared to fail D. Ask the user to further describe the nature of the problem

Answer: A

Question: 219 Which of the following switches just needs to be plugged in and connected to devices? Response: A. Unmanaged B. LAN C. Addressing D. Managed

Answer: A

Question: 222 In an auditorium, sightlines for the audience viewing a screen space can be improved by: Response: A. Providing staggered or stepped, seating arrangements B. Installing retractable seating systems C. Lowering the screen base to the stage floor D. Adding a proscenium arch

Answer: A

Question: 224 What are the main concerns of the AV system designer regarding the audience area? Response: A. Determine whether the audience can see and hear the presentation, and determine whether movement within the seating area will be comfortable. B. The architect addresses the audience area design, not the AV designer. C. Determine whether the proposed audience area HVAC and lighting are adequate. D. Ensure that the audience seating is placed between 5 feet (1.5 meters) and 25 feet (7.6 meters) from the screen.

Answer: A

Question: 229 Why can implementing a VLAN be labor-intensive? Response: A. Its broadcast domain must be segmented on every switch in the network. B. You may be limited to whatever addressing scheme the client already uses. C. It increases bandwidth overhead by adding an encryption and tunneling wrapper. D. You will need to manually set IP addresses for each device.

Answer: A

Question: 23 What type of drawing depicts the ductwork that goes through the building? Response: A. Mechanical drawing B. Reflected ceiling plan C. Detail drawing D. Section drawing

Answer: A

Question: 235 If it has been determined that system operators should be able to identify networked devices by name, ask the network manager whether the network uses which of the following? Response: A. DNS or WINS B. IPv4 or IPv6 C. DHCP or static addressing D. MAC addresses of serial numbers

Answer: A

Question: 24 The _____ the gain number of a projection screen, the _____ the image. Response: A. Higher; brighter B. Lower; sharper C. Higher; softer D. Lower; brighter

Answer: A

Question: 240 As noise is introduced along a(n) _____ signal path, processing circuitry can determine whether the signal is intended to be high or low and then retransmit a solid signal without the imposed noise. Response: A. Digital B. Dirty C. Analog D. Clean

Answer: A

Question: 243 How does knowledge of the overall room function assist the AV system designer in defining the client needs? Response: A. Provides a starting point from which to determine client needs B. Defines the functionality that the system elements should provide C. Provides a standard design that can be used for most clients D. Provides a standard design template that can be given to the building architect

Answer: A

Question: 246 The path on which signal types travel is called _____. Response: A. Signal flow B. Signal transfer route C. Wires and cables D. Audio and video control

Answer: A

Question: 263 How does the AV manager maintain good relationships with suppliers and vendors? Response: A. Document all transactions, resolve concerns in a professional manner B. Document all contacts by using email, stress personal contacts by phone C. By always contacting the highest level person to resolve disputes D. Keep a large surplus of inventory and return unused stock frequently

Answer: A

Question: 264 What is the first step that an AV technician should take when a client reports a problem with an AV system? Response: A. Obtain more information about the problem, such as the symptoms of the system failure B. Locate the detailed system documentation C. Travel to the client site to repair the system D. Contact the manufacturer of the component to assist in troubleshooting

Answer: A

Question: 266 What is the MOST important benefit of offering training to a client as part of an equipment sale? Response: A. It can build a long-term partnership through improved customer satisfaction B. Additional revenue/profit after the sale C. Reduces warranty returns D. Makes sure the system works as designed and satisfies the customer's needs

Answer: A

Question: 268 What is the main reason for carefully documenting AV system preventive maintenance tasks in a maintenance log? Response: A. Provide detailed maintenance records that will aid in ongoing maintenance and repair B. Provide a record for client billing purposes C. Determine why a component failed D. Determine warranty coverage of individual components

Answer: A

Question: 271 As a listener moves away from a sound source, such as a loudspeaker, the sound energy drops. According to the inverse square law, which formula would you use to determine the drop in acoustic energy if the user moved from 6 to 12 meters away from a sound source? Response: A. dB = 20 log(6 meters/12 meters) B. dB = 20 log(12 meters/6 meters) C. dB = 20 log(6 meters × 12 meters) D. dB = 20 log(6 meters = 12 meters)

Answer: A

Question: 274 The formula for an ANSI lumen rating is _____. Response: A. L = SH × SW × AF B. L = SH × SW × AH C. L = SH × SA × SF D. L = SH × SW × AS

Answer: A

Question: 275 The device illustrated below is a(n) _______ and is useful for control of multiple AV functions at a venue. Response: A. Remote control touch panel B. Remote sensing device C. Touch pad handheld computer D. Interface control regulation system

Answer: A

Question: 281 [Conducting AV Management Activities/Perform AV finance and job-costing activities] When negotiating a contract for a job that will take a long time to complete, one should consider ____. Response: A. Progress, stage, or interim invoicing B. Progress, stage, or internal invoicing C. Progress, strategy, or interim invoicing D. Progress, strategy, or internal invoicing

Answer: A

Question: 285 Daily maintenance of a wireless microphone system will most likely included this activity: Response: A. Checking battery life, and replacing those which are low/dead. B. Calibrating the mic pre-amp sensitivity. C. Coordinating frequency allocation with the FCC. D. Tuning the delay equalization

Answer: A

Question: 288 On a drawing with a 1:50 scale, 20 centimeters equal how many meters? Response: A. 1 B. 2 C. 1/2 D. None of the above

Answer: A

Question: 289 What drawback is there when utilizing 5-wire RGBHV in place of a VGA Cable? Response: A. DDC will not pass along RGBHV 5-wire B. Increased tripping hazard due to additional wires C. Lack of HDCP Compatibility D. Lack of locking connectors

Answer: A

Question: 300 What should an AV technician do during a preventive maintenance site visit? Response: A. Test the operation of each system and subsystem, adjust to optimize performance B. Test or replace analog satellite television receivers with digital, recalibrate connections, and components. C. Suggest replacing all analog cabling with digital cabling for futureproofing D. Test and resynchronize all analog computer signals to each display

Answer: A

Question: 306 Prior to performing a site assessment and new system design you should identify the: Response: A. Client's need and intended uses B. Supplier's equipment recommendations C. Programmer's fee requirements D. Manufacturer's training offerings

Answer: A

Question: 311 Ethernet is mainly used in control systems _____. Response: A. To control complex systems B. For one-way device communication C. To create IP addresses D. For analog devices

Answer: A

Question: 314 What is a dependency within a project task schedule? Response: A. A task that cannot begin before another task is complete B. A task that must be completed by a specific date C. A task that will be required if specific conditions occur at the project site D. An optional task that the client can determine is needed once the project is underway

Answer: A

Question: 316 Which of the following equations allows you to convert a measurement of 10 inches into an equivalent measurement in millimeters? Response: A. 25.4 × 10 = 254mm B. 3.94 × 10 = 39.4mm C. 25.4 / 10 = 2.54mm D. 3.94 / 10 = 0.394mm

Answer: A

Question: 328 When working with a client to design an AV solution for a new conference center, the client requests a detailed budget for the equipment and installation. What phase is the project in? Response: A. Design phase B. Program phase C. Bidding phase D. Installation phase

Answer: A

Question: 33 How can labor timesheets and invoices from previous jobs be used to increase efficiency for future AV job estimates? Response: A. Analysis of past costs for labor and shipping may demonstrate the need to adjust future estimates B. Modern accounting techniques may reveal tax savings by using environmentally-friendly items C. Timesheets and invoices may reveal unnecessary vendor allowances D. Categorize expenses into areas to reduce waste and fraud

Answer: A

Question: 331 A signal that has many varying states is called a(n) _____ signal. Response: A. Analog B. Fluctuating C. Dimmer D. Digital

Answer: A

Question: 336 Which of the following is not a method of addressing feedback within an audio system? Response: A. Adding compression to the microphone signal chain B. Keeping the microphone as close to the sound source as possible C. Keeping the loudspeakers in front of and as far from the microphones as possible D. Turning down or muting all unused microphones

Answer: A

Question: 347 Which type of drawing provides the best information about the ducts and piping in a facility? Response: A. Mechanical drawing B. Section drawing C. Electrical drawing D. Structural drawing

Answer: A

Question: 348 A client requires a front projection system. What drawings should be requested from the client to select the appropriate lens? Response: A. reflected ceiling plans and elevations B. building section and millwork details C. floor plans and wall details D. structural and electrical plans

Answer: A

Question: 349 What changes can the AV professional propose to minimize ambient light issues in a room or venue? Response: A. Using drapes or blinds on windows and lighting controls with dimmers B. Better use of overhead fluorescent lighting rather than incandescent light C. Use of light colored paint on walls for better light reflection D. Using dark colored furniture to absorb light

Answer: A

Question: 352 A quick and accurate means to estimate dimensions of a commercial space during a site inspection would be to _____? Response: A. Count the number of ceiling tiles in a drop tile installation B. Pace off number of steps across the room using an average of 3' (1m) per step C. Utilize your arm span to measure the walls using an average of 5' 6" (1.5m) D. Estimate based upon the number of fire sprinklers

Answer: A

Question: 374 What is a drawback of using a rack-mounted RF receiver? Response: A. The metal rack can shield the receiver from its intended signal. B. It relies on line of sight to the signal transmitter. C. It operates on different frequencies than its receivers. D. It is sensitive to fluorescent light.

Answer: A

Question: 375 At the end of a rental event, how should one quickly and safely pack up the event? Response: A. Dismantle equipment by category and divide into teams B. Bring in outside staff to quickly empty the room C. Load the first equipment last and the last first D. By packing up any unnecessary equipment while the event is still going on

Answer: A

Question: 379 When considering a site for a projected image, the AV professional must plan for which of the following concerning audience sightline considerations? Response: A. Distance to the furthest viewers from the screen and position in relation to the screen B. Number of people in the room and how this might cause interference with the projection C. Distribution of light paths for an undistorted image D. Distribution of sound within the venue itself

Answer: A

Question: 381 When terminating a category cable with an 8P8C (RJ-45) connector, it is best practice to untwist each wire pair: Response: A. As little as possible to get each wire to enter the proper channel in the connector B. So that the jacket and shield remain uncrimped C. As far as possible D. It doesn't matter; the twists are there to simplify manufacturing

Answer: A

Question: 383 Which of the following is not an example of an issue that can cause a video projector to overheat? Response: A. Brightness set too high B. Fan has failed C. Projector not properly positioned D. Air filters clogged with dust

Answer: A

Question: 387 Which of the following networks connects devices in sequence along a linear path? Response: A. Bus B. Star C. Application D. Ring

Answer: A

Question: 389 Direct-coupled loudspeakers are generally listed by size, frequency response, power handling capacity and: Response: A. Impedance B. Constant voltage C. Resonant frequency D. Thiele/small parameters

Answer: A

Question: 391 To measure the bandwidth of an image, you will need a _____. Response: A. Spectrum analyzer B. Frequency analyzer C. Output monitor D. Bandwidth monitor

Answer: A

Question: 395 As noise is introduced to a(n) _____ signal, discerning circuitry can determine if the signal is intended to be high or low, and then retransmit a solid signal without the imposed noise. Response: A. Digital B. Dirty C. Analog D. Clean

Answer: A

Question: 399 How should an AV system designer determine the required frequency response of an audio system? Response: A. The frequency response should be based on the type of applications the audio is intended to support. B. The designer should work to achieve a frequency response as wide as possible within the project budget. C. The audio system output frequency response should match the frequency response of the audio source components. D. The audio system frequency response should meet the industry standard of 20Hz to 20kHz.

Answer: A

Question: 403 What is the primary concern the AV designer has regarding the design of the building's HVAC system? Response: A. Minimize noise levels within the room during HVAC operation B. Provide sufficient cooling and heating for audience comfort C. Ensure sufficient cooling to maintain appropriate temperature levels for AV component operation D. Locate HVAC system controls near the AV system control to allow for adjustment during a presentation

Answer: A

Question: 411 It is best practice, when presenting your project proposal to the client, to make sure that ____while addressing client questions and concerns. Response: A. The meeting stays focused on the identified topics and objectives B. You have answers to any questions they raise at that time without delay C. The meeting addresses vendor qualifications and equipment standards D. You are not recording the meeting for confidentiality reasons

Answer: A

Question: 440 When attending a maintenance contract service call, the technician should be prepared to: Response: A. Calibrate or adjust system devices and settings, physically adjust equipment mounts B. Perform any requested services, including integrating the client's digital equipment C. Replace analog cabling and connections with digital D. Resynchronize all analog displays to new digital sources

Answer: A

Question: 46 What is the objective of commissioning an AV system? Response: A. To systematically test all components to demonstrate that the AV system operates properly B. To allow time to "burn in" components to identify any potential failure points C. To document the delivery and installation of all system components to enable final billing for system installation D. To document how the user should operate the AV system

Answer: A

Question: 63 What does signal separation refer to within a rack layout? Response: A. Separating cables according to signal strength B. Separating components according to signal type C. Running several cables carrying the same signal to separate components D. Splitting composite video signals into component RGB signals

Answer: A

Question: 73 What is the main objective of an AV concept design/program report? Response: A. Communicate to the decision-makers about the overall system's capabilities and budget B. Provide a detailed layout of AV components to the general contractor C. Provide a listing of specific components to be used within the AV system D. Describe the location and layout of AV components within a room

Answer: A

Question: 74 How are lighting requirements determined for the participants in a room? Response: A. By the task required of the participants (e.g. reading, drafting, line assembly work, etc.) B. Doubling distance from the light source decreases the illuminated area by six times C. Setting a predetermined standard of actual white light based on light temperature D. By considering the inverse square law of light

Answer: A

Question: 77 When mounting heavy equipment, always mount to which of the following? Response: A. The building's structural support or blocking B. Drywall C. Ceiling D. Any stud in the wall

Answer: A

Question: 83 When designing a video display system, what should be the first consideration of the AV system designer? Response: A. How the client is going to use the video display system B. The resolution of the video display system C. The size of video displays D. The location of screens

Answer: A

Question: 88 What does the transmitter do with its incoming signal stream? Response: A. Modulates it to be sent out via an antenna B. Stores and reads it C. Demodulates it D. Converts it so that it can be translated and received

Answer: A

Question: 90 What is a key security concern when renting AV equipment? Response: A. Properly identifying the person taking possession of the equipment from the AV company B. Ensuring that the renter knows how to properly operate the equipment C. Ensuring that the renter knows how to properly transport the equipment D. Ensuring that the renter has hired a security guard to protect the equipment once it has arrived at the site

Answer: A

Question: 98 Which connector, pictured below, is used for an SDI signal? Response: A. B. C. D.

Answer: A

Question: 11 When designing a client's new training room, the MOST important information would come from the Response: A. client's checklist of preferred equipment B. end-user descriptions of how the room will be utilized C. architectural drawings of the building D. feedback from the benchmarking site visit

Answer: B

Question: 112 What type of preventive maintenance is necessary for virtual local area network (VLAN) systems? Response: A. VLAN patch cables and ports need to be replaced every six months B. VLAN configuration and map may need updating, change labels on the switch C. VLAN systems require new software every three months to avoid corruption D. VLAN systems needs to be rebooted every month for manufacturer patches to take effect

Answer: B

Question: 117 [Creating AV Solutions/Provide AV solutions] What type of connector is shown below? Response: A. BNC B. XLR C. PS/2 D. Mini-DIN

Answer: B

Question: 118 Which connector, pictured below, is used for an SDI signal? Response: A. Option A B. Option B C. Option C D. Option D

Answer: B

Question: 121 You've been dispatched to address an installation in which a ceiling mounted projector is overheating. What is the FIRST step you might take in troubleshooting this issue? Response: A. Verify that the brightness is set within parameters as established by the commissioning documentation B. Check the air filters to ensure they're free of all dust and clean if necessary C. Turn the project upside down and install with a reverse mirror mount to allow better airflow D. Verify that the correct Wattage of lamp was installed

Answer: B

Question: 136 Remote-monitoring services for client sites are intended to perform which of the following? Response: A. Maintain security via the use of CCTV systems. B. Track system usage, identify system or component failures, and identify tampering. C. Track AV system operation costs. D. Track the type of program materials viewed via the AV system to ensure that inappropriate program materials are blocked.

Answer: B

Question: 146 Which of the following types of maintenance agreements commits an AV company to providing ongoing preventive maintenance for a client system? Response: A. System warranty B. Service agreement C. Manufacturer's warranty D. Preventive warranty

Answer: B

Question: 152 If a technician changes the level of a signal, it is called _____. Response: A. Unity gain B. Gain adjustment C. Attenuation D. Signal expansion

Answer: B

Question: 165 Many venues are equipped with fluorescent lighting, which may have limitations for AV applications for the following reasons: Response: A. They are inefficient and tend to concentrate light at focal points in the room. B. They may interfere with infrared receivers and require dimmable ballasts C. Emit light in an omnidirectional pattern D. They are hot and tend to generate a hue which washes out the projected image

Answer: B

Question: 17 During discussions with an Architect, _________ may be useful when reviewing drawings. Response: A. Slide Rule B. Scale Rule C. Compass D. Tape measure

Answer: B

Question: 18 Perceived illumination decreases by _____ when the distance from a light source is doubled. Response: A. 95 percent B. 75 percent C. 50 percent D. 25 percent

Answer: B

Question: 180 A wall mounted assistive listening system transmitter has its 12 V, 1.8 A, DC power supply remotely located in the AV rack 25 feet away. What is the voltage drop attributable to the 18 AWG power extension wire used which has a resistance of .0062 ohms per foot, and will this be within a 5% voltage operating tolerance for the ALS transmitter? Response: A. 1.86 volts and is in tolerance B. 0.558 volts and is in tolerance C. 1.86 volts and is out of tolerance D. 0.558 volts and is out of tolerance

Answer: B

Question: 184 The Architect, Engineers and Consultants are all members of the _____. Response: A. Facilities group B. Design Team C. Installation firm D. Management Team

Answer: B

Question: 188 The main panel distributes power using _____. Response: A. Distribution panels and service entrances B. Feeders and distribution panels C. Branch circuits and feeders D. Service entrances and distribution panels

Answer: B

Question: 194 What should the AV technician include in a progress report to the client? Response: A. Any documents, drawings, or samples B. Any issues that will impact completion within the agreed schedule and budget C. Any design or site issue resulting in an owner-initiated change D. Any requests for qualifications that were not used at the initial meeting

Answer: B

Question: 196 [Implementing AV Solutions/Integrate AV solutions] What type of connector is shown below? Response: A. BNC B. XLR C. PS/2 D. Mini-DIN

Answer: B

Question: 202 When conducting a site survey at an active construction site what should you confirm FIRST before arriving onsite? Response: A. The number of network drops you'll need for each conference room. B. Required PPE to be onsite C. Condition of the carpets. D. The color of the walls

Answer: B

Question: 232 Why might an AV design include extra inputs and outputs on matrix switchers, extra conduit runs, additional rack space, and a larger control system processor than the minimum required for a project? Response: A. To provide additional room for budgetary purposes B. For future provisions, upgrades and expansion C. For cost effectiveness and volume discounts D. For additional functionality provided by more expensive equipment

Answer: B

Question: 241 Acoustics covers how sound is _____, and its _____ and _____. Response: A. Received; effects; structure B. Produced; propagation; control C. Controlled; delivery; translation D. Produced; amplification; reception

Answer: B

Question: 248 What is the first step in the troubleshooting process? Response: A. Determine the system manufacturer and consult equipment manuals for options B. Identify the symptoms of the failure, determine how and which component is malfunctioning C. Contact the integration firm who originally installed the system for a service call D. Test the entire system with a pink noise generator to confirm signal flow

Answer: B

Question: 251 Which statement best describes the relationship of the AV installation team with other vendors on the site? Response: A. The AV team should focus on the AV installation; the project manager is responsible for coordinating work at the project. B. The AV team should review the project schedule; it defines all coordination necessary for the project. C. The AV team should actively communicate and coordinate with the project manager and other vendors to ensure that the AV installation is not impacted by other vendors working on the project. D. The AV team should negotiate work schedules directly with the other vendors.

Answer: B

Question: 253 In reviewing vendor proposals, what should be considered? Response: A. Ability to substitute similar products when necessary B. Price, quality and ability to fulfill the requirements C. Where quality standards are not strict and standards are very loose D. Ability to use subcontractors for flexibility

Answer: B

Question: 257 What is an intermittent problem? Response: A. A system failure that affects multiple components B. A system failure that is difficult to reproduce C. A disruption in signal flow affecting the system D. A failure of an interface component

Answer: B

Question: 262 Which is NOT presented in the program report: Response: A. Executive Summary B. Detailed list of equipment C. Budgets D. Infrastructure Considerations

Answer: B

Question: 272 Unless amplified, digital signals generally do not travel as far as _____ signals. Response: A. Wireless B. Analog C. Fiber D. Cable

Answer: B

Question: 280 The native resolution of display device is defined by its_______. Response: A. Contrast ratio B. Horizontal rows and vertical column C. Horizontal and vertical sync signals D. Aspect ratio

Answer: B

Question: 284 Where is the BEST location for end user training for a newly installed videoconferencing system? Response: A. At the integrator's newly completed showroom B. At the same room that the new system was installed in C. At individuals desktops using similar conferencing software D. At a regional hotel that's known for excellent food and beverage

Answer: B

Question: 286 When training a new user how to operate the AV solution that has been provided, which of the following is considered a BEST PRACTICE? Response: A. let the user test the system and stand by to guide B. demonstrate the system from power-up C. send the manual to the user to study at their own pace D. a well-designed system never needs to be trained

Answer: B

Question: 292 What type of connector is pictured below? Response: A. ST & S connector B. XLR connector C. RJ-45 connector D. RCA connector

Answer: B

Question: 294 How would the volume of a space be calculated? Response: A. Multiply the length by the width B. Multiply the length by the width, and the height C. Divide the sum of length by width, and height by 3.28084 D. Divide the width by the length

Answer: B

Question: 302 An IPv6 address uses ____ groups of four hexadecimal numbers. Response: A. Three B. Eight C. Six D. One

Answer: B

Question: 305 Which of these is not a common method of interfacing with a control system? Response: A. GUIs B. Flip charts C. Wireless touchpanels D. Wall switches

Answer: B

Question: 31 Who should be in attendance when you present an AV proposal package? Response: A. The architect, general contractor, electrical contractor, and plumber's representatives B. The decision makers who will make the purchase decision C. The head of finance, insurance claims representative, and manager D. The head of personnel, the training department, and installation managers

Answer: B

Question: 315 Unless amplified or buffered, digital signals generally do not travel as far as _____ signals. Response: A. Wireless B. Analog C. Fiber D. Cable

Answer: B

Question: 319 How is an AV project estimate created for a client? Response: A. Review of actual time and materials used B. Calculation of the goods, labor, and costs for project elements, plus mark up C. Consult the bill of materials, it should outline all projected costs of labor and materials D. Contact key manufacturers to get a cost-benefit analysis of available products

Answer: B

Question: 320 What most often causes reflective loss in a fiber-optic connection? Response: A. Interconnections on the local server are down B. Improper preparation and installation of connectors C. Wireless internet protocol is not using CSMA/CD D. DHCP server and client are not properly configured together

Answer: B

Question: 323 Which system is used to show colors from a video display? Response: A. Subtractive color system B. Additive color system C. Plus/minus color system D. Recover color system

Answer: B

Question: 324 When considering sightline and seating parameters for a venue, the AV professional must remember that the average seated eye height is: Response: A. 2 inches (50 mm) more than the average seated head height B. 4 inches (100 mm) less than the average seated head height C. 6 inches (152 mm) less than the average seated head height D. 56 inches (1422 mm) and is affected by posture and tilt

Answer: B

Question: 329 What is the purpose of benchmarking? Response: A. To demonstrate specific AV equipment in operation B. To give the client an opportunity to experience a number of AV system designs that address similar needs C. To test AV system designs D. To evaluate AV vendors prior to final selection of a vendor

Answer: B

Question: 339 Which of the following receives broadcast programs from multiple antennas and is redistributed by coaxial or fiber-optic cable? Response: A. HDTV B. CATV C. MATV D. RFTV

Answer: B

Question: 346 When working within a Service Level Agreement (SLA) process, your role as an AV professional may be as an end user. In that case, you will want to make sure that: Response: A. The system is going to provide the remote monitoring and security needed. B. The service targets meet your needs, and that you raise potential issues [affecting you] C. The service is on time and costs are negotiable throughout the project D. The system is free of network traffic collisions

Answer: B

Question: 35 After a site visit you realize you forgot to measure the room length. You did measure the width as 35 feet and ceiling height as 8 feet. Knowing from other documentation that the room's total area is 980 square feet, what might the length be? Response: A. 122.5 ft B. 28 ft C. 35 ft D. 280 ft

Answer: B

Question: 351 When planning an electrical system, do not plan to exceed ____ of the current capacity of any circuit. Response: A. 95 percent B. 80 percent C. 65 percent D. 75 percent

Answer: B

Question: 356 The minimum load safety rating for mounting audio visual equipment is: Response: A. 3:1 B. 5:1 C. 8:1 D. 10:1

Answer: B

Question: 359 [Creating AV Solutions/Develop an AV Project Scope] Which drawings does one usually provide for customer approval during the bid process? Response: A. Final drawings B. Concept drawings C. Marked-up drawings D. As-built drawings

Answer: B

Question: 360 When striking a room after a live event, what is the BEST way to ensure that nothing gets missed? Response: A. Only hire experienced technicians B. Use a plan of action and a set of checklists C. In live events, something always gets missed D. Have your lead technician doublecheck the room after it has been struck

Answer: B

Question: 369 During a site survey, a room appears to suffer from reverberation. What treatment could be recommended to improve the acoustics in the room? Response: A. Replace carpets with laminated flooring B. Use soft furnishings and flooring C. Add an acoustic mirror to one end of the room D. Replace curtains with blinds

Answer: B

Question: 37 How should an AV technician commission a video display system? Response: A. Connect the display to a pink noise generator, then measure at the system termination points B. Use a pattern generator to calibrate the display C. Calibrate the white noise pattern at the source using an oscilloscope, test again at termination D. Calibrate by using an impedance meter, measure along the whole system

Answer: B

Question: 372 Which of the following tests should be conducted to evaluate whether a termination is properly transmitting a signal? Response: A. Voltage test B. Continuity test C. Signal sweep test D. Isolation test

Answer: B

Question: 38 A junior level technician observes a senior level technician occasionally taking a pen like device out of her shirt pocket and laying it along other cables in the area of where they are working. What might the senior technician be doing? Response: A. Recording modulated signals for further evaluation after work is completed B. Using a non-contact voltage detector to verify AC high voltage is not present C. Making invisible cable markers so she knows what's already been worked on D. Charging her USB backup battery using induction charging technology

Answer: B

Question: 382 What must be included in the breakdown of probable costs? Response: A. A detailed description of the costs for the project B. A basic report by room or system, and the total cost for each C. An in depth analysis of all labor and material costs D. The total accounting of available estimated expenditures

Answer: B

Question: 386 What is a proper AV system shutdown procedure? Response: A. Shut down system components in any order B. Shut down system components in a specifically defined order C. Turn off all system power at once D. Turn off sources, then processing, then display components

Answer: B

Question: 388 In audio systems where the loudspeakers are located far from the amplifier, what type of loudspeaker system is typically used? Response: A. Direct-coupled system B. Constant-voltage system that uses transformers C. Series/parallel wired loudspeaker system D. Low-impedance loudspeaker system

Answer: B

Question: 396 After emergency support request to a room the AV technician quickly determines a complete failure in the video portion of the presentation system. To minimize impact on the event, which should they do next? Response: A. Go to the store room to look for replacement gear that they think is the problem B. Advise the presenter/event coordinator need to continue audio only and offer to setup a backup video system C. Start taking the video system apart since they are already on site D. Search for possible similar failures using their phone's browser.

Answer: B

Question: 398 [Creating AV Solutions/Design AV solutions] What method of wiring is depicted in the illustration below? Response: A. Series circuit B. Parallel circuit C. Stereo pair circuit D. Combination parallel/series circuit

Answer: B

Question: 404 What should be done if a touch screen control panel is reportedly locked up, frozen, or otherwise reported to be not functioning? Response: A. Use a voltage meter to check for continuity, remove mother board and switch it out B. Check all connectors, confirm the screen is not in power saver mode, and replace if damaged C. Remove the device, switch it out and return it to the manufacturer for diagnostic checks D. Check inputs; make sure gain is not set too

Answer: B

Question: 408 Which of the following statements describes the typical relationship of an AV company with its suppliers and vendors? Response: A. The AV company should identify the suppliers and vendors with the lowest current prices. B. The suppliers and vendors often become long-term partners with the AV company in meeting the client needs. C. The AV company should work with only one supplier or vendor to procure the needed goods and services. D. The AV company client will usually specify the vendors or suppliers to support the client's project.

Answer: B

Question: 415 Parabolic antennas are ideal for use ____ Response: A. In tropical climates B. In point-to-point communications C. Where wide area coverage is important D. Where the transmitters or receivers are in motion

Answer: B

Question: 423 Which of the following audio processors would a system design specify to enhance the intelligibility of a videoconferencing system? Response: A. DSP matrix mixer B. Echo canceler C. Crossover D. Compressor

Answer: B

Question: 425 The _____ model is a guide that assists with conforming network communications and their processes to standards. Response: A. Network interface B. OSI reference C. Informal data link D. IP

Answer: B

Question: 430 A customer indicates that they would like to purchase an additional warranty of service from the integrator that covers an extension of the manufacturers' warranties, service visits and preplanned schedule of preventative maintenance visits. What is the customer describing? Response: A. Extended manufacturer's warranty B. A service agreement C. A system warranty D. A preventative maintenance plan

Answer: B

Question: 437 When visiting a client site, the primary work site regulations governing the use of PPE are typically defined by which of the following? Response: A. The client B. The AHJ C. The client's insurance company D. Your company

Answer: B

Question: 49 A _____ sends packets to different locations on a network and connects to outside networks. Response: A. Switch B. Gateway C. Bridge D. Router

Answer: B

Question: 55 _____ is a best practice when troubleshooting an AV system. Response: A. Randomly push buttons B. Re-test after each change C. Reset configuration files to default D. Disabling all user features

Answer: B

Question: 57 When planning a new system's security settings, the integration project lead can expect to discuss requirements with the _____? Response: A. End user using the system for company meetings B. IT manager responsible for the network it's connecting to C. Project architect coordinating the design team D. Distributor's sales representative that provided technical sales assistance

Answer: B

Question: 68 An advantage of IPv6 is that it can use which of the following as part of its numbering scheme, ensuring devices are uniquely identified on the network? Response: A. DNS domain name B. MAC address C. IPv4 address D. Serial number

Answer: B

Question: 69 What is usually the best approach for communicating detailed technical AV plan information to a client? Response: A. Sending the information within an e-mail message B. Sending the client an electronic document containing the information C. Sending a fax message D. Calling the client on the phone

Answer: B

Question: 70 An installed audio system should be AT LEAST _____ above the ambient noise floor. Response: A. 5 dB B. 25 dB C. 45 dB D. 75 dB

Answer: B

Question: 76 Troubleshooting a network involves: Response: A. Complete cooperation from end users B. Establishing symptoms, identifying affected areas, establishing what has changed, identifying the probable cause C. Routing suspect traffic by using a 169.254.1.1 address D. A complete shutdown of all users and applications

Answer: B

Question: 84 A client has decided to replace an existing wall-mounted 42-inch plasma screen in their boardroom with a much larger flat-panel display to improve the image size for those seated to the rear of the room. You should recommend: Response: A. New cables are provided because the additional distance to screen centre B. The wall structure be checked to ensure it can hold the additional weight C. Seating should be changed to compensate for the additional screen width D. An audio system upgrade to cover the increased image size

Answer: B

Question: 91 A client needs a display system for a room that will be used for inspecting detailed drawings of computer system networks. Which of the online DISCAS tools should be used to make the calculations for screen size, viewer distance, and content size? Response: A. Projected image system contrast ratio (PISCR) B. Analytical decision-making (ADM) C. Basic decision-making (BDM) D. Passive viewing

Answer: B

Question: 93 The HDTV aspect ratio is expressed as: Response: A. 1.33:1 B. 1.78:1 C. 1.85:1 D. 2.76:1

Answer: B

Question: 102 Once approved, what does the AV concept design/program report become the basis for? Response: A. Identifying required AV system components B. Purchasing and installing the AV system components C. Developing more detailed AV system design documents and cost estimates D. Additional discussions of AV needs

Answer: C

Question: 104 Which of the following cost descriptions provides a general budget for the AV system for use within the AV concept design/program report? Response: A. System quote B. System estimate C. Opinion of probable cost D. System 'ballpark'

Answer: C

Question: 132 What type of diagram or drawing is pictured above? Response: A. An elevation rack drawing B. A detail drawing C. A block diagram D. A section drawing

Answer: C

Question: 133 A dimmer rack with a constant load capability is powering twenty-four incandescent lights during a stage production. The dimmer rack is running on a steady 230 VAC supply and averaging approximately 98 amps draw. Suddenly the line voltage drops to 211 VAC. Calculate the expected amperage draw. Response: A. 107 amps B. 98 amps C. 90 amps D. 120 amps

Answer: C

Question: 144 Your client is interested in installing a large projection screen in a front lobby area to display images of various projects for promotional purposes. The screen will be installed directly across from a street-level entrance with several windows and a revolving glass door. What should be the primary initial concern of the AV designer regarding the projection system? Response: A. Ambient noise B. Audience sightlines C. Ambient light D. Projector placement

Answer: C

Question: 15 Which of the following is not considered part of active listening? Response: A. Focusing on what the person is saying B. Summarizing and paraphrasing the person's statements C. Asking frequent questions to guide the conversation to the topic you are interested in discussing D. Maintaining eye contact with the person

Answer: C

Question: 151 After reviewing the vendors' response to a client's Request for Proposal (RFP), how does the client determine the best value? Response: A. Consult Internet search engines and other on line service rating organizations to get recommendations on vendor B. Contact other clients who have used this vendor and use their recommended vendors C. Consider the price, quality, approach, and ability of vendor to fulfill the contract D. Confer with your clients to see which sub contracting vendors they prefer

Answer: C

Question: 159 To ensure that an image is being correctly displayed, during commissioning, the AV technician should confirm that the: Response: A. Proper equipment approved by the architect is being used in the system B. Proper Ethernet control access to the display has been configured by the installing technician C. Proper signal is generated and is reaching properly calibrated display devices D. Proper acoustical treatment has been applied to enhance the visual experience

Answer: C

Question: 166 After a new multi-room AV integration project, an owner should expect what of following in the "close out" documentation package? Response: A. Request for information form for proposed equipment substitution needed to replace originally specified B. Change order approval request form for all substituted pieces of equipment C. As built drawings that include final specifics (makes/model/etc.) of all equipment installed D. Notes from all on-site construction coordination meetings

Answer: C

Question: 170 Before committing to a contract with a vendor, one should verify the vendor's ability to fulfill the requirements of the agreement by considering their: Response: A. Total assets, available staff and equipment, personal connections and commitment B. Submitted AV drawings and equipment proposals, construction capability C. Staff skills and abilities, history of meeting commitments, financial solvency D. Purchase order history, equipment viability, architectural drawing skills

Answer: C

Question: 189 Which of the following would most likely require a program? Response: A. Turning on the lights B. Activating a single function on a device C. Powering on the audio amplifier and display D. Setting a volume level

Answer: C

Question: 19 What is the cause of reflective loss (mismatch loss) in a wired network system? Response: A. Interconnections on the local server are down B. Improper configuration of DHCP server and client network C. Improper termination of a transmission line, or a poorly terminated connector D. The IP addresses have not been updated to IPv6

Answer: C

Question: 190 The best practice for determining the maximum viewer distance from the screen for viewing/reading detailed graphics or data images is to multiply the screen height by: Response: A. 2 B. 4 C. 6 D. 8

Answer: C

Question: 198 What information should typically be included on invoices when billing a client for repair activities? Response: A. The margin calculated as profit versus the total labor expense B. Contact information of the technician who originally installed the component C. Labor and travel time, component replacement costs, supplies and materials D. The estimate of actual cost differential compiled as a percentage of total profit

Answer: C

Question: 212 How does the AV team use information about any identified constraints to the AV design and installation tasks? Response: A. To select alternative AV system components that are not affected by the identified constraints B. To inform the client that these constraints must be removed prior to installation tasks C. To develop a work-around plan when these constraints will affect the design or installation tasks D. To eliminate specific tasks that may be adversely impacted by constraints

Answer: C

Question: 213 The AV designer is creating a system for a client who also needs to route video and audio signals to various other locations at the site. At what level should the AV designer consider this need? Response: A. The AV designer is concerned with only the display systems within the room. B. The AV designer should ensure that a standard video and audio signal output is available in the control room to allow other users to connect external systems. C. The AV designer should determine the needed monitoring, feeds, and recording requirements, and ensure that they are supported by the system design. D. Accommodating monitoring and feed needs is the responsibility of the AV installation team.

Answer: C

Question: 218 When pulling cable in conduit, junction boxes are installed at the ends of conduit runs while pull boxes are: Response: A. Required after 50 feet (15 meters) or after 90 degrees of bend B. Only required at the beginning of a conduit run C. Specified every 100 feet (30 meters) or after 180 degrees of bend D. Not required by most electrical codes

Answer: C

Question: 234 What are the primary sources of ambient noise within a room that is being used for AV presentations? Response: A. Street traffic noise, floor vibrations form above, acoustic feedback B. Listener fatigue, sounds from adjacent rooms, hallway foot traffic C. HVAC (mechanical) systems, projectors, displays and power amplifiers D. Computer consoles and ambient lighting

Answer: C

Question: 237 Building credibility with a client includes: Response: A. Letting your customers know about your competitor's unethical practices B. Utilization of authoritative guidance statements, such as "we really need to do this..." C. Behaving in a professional manner at all times D. Directive statements based upon your assessments, such as "this is the way we do this..."

Answer: C

Question: 238 What is the above diagram used for in AV management activities? Response: A. Allows display of cash flow and financial information in chronological form B. It allows you to track timeline sequence for tasks and sub tasks C. Helps in sequencing and scheduling project events D. Breaks work into manageable pieces

Answer: C

Question: 242 When compiling site information for a project, what technical documentation may provide relevant information? Response: A. An estimate of the final cost of the identified AV systems and installation B. A list of all authorized users that documents their training C. Owner organization's standards, industry standards, local codes and ordinances D. A final deliverables checklist, including warranty and training information

Answer: C

Question: 265 When briefing end users on how to operate the AV system, the AV team should do which of the following? Response: A. Provide a detailed description of system components and operation B. Provide manuals for all system components C. Focus on how to perform basic presentation functions D. Use a schematic of the system to present how the signal flows through the system

Answer: C

Question: 269 What information is listed in a profit-and-loss statement? Response: A. The payments an AV company must make to contractors during the building phase B. The agreed proportion of equipment to labor for a specific portion of a project C. The individual amounts estimated for each area or task and the actual amounts expended D. The aggregate calculations of cost of the project as the AV contractor proceeds to work

Answer: C

Question: 270 On a new construction project, there is a need to verify that power has been installed in the correct place. Who should be contacted to verify this information? Response: A. Interior designer B. Heating, ventilating, and air conditioning contractor C. Project Manager D. Owner of the project

Answer: C

Question: 273 How far away from the screen should you place a video projector with a lens ratio of 2.0 to create an image 3 meters (10 feet) wide? Response: A. 3 meters (10 feet) B. 4.5 meters (15 feet) C. 6 meters (20 feet) D. 9 meters (30 feet)

Answer: C

Question: 282 What is the typical primary concern of the AV designer when evaluating the HVAC systems at a client site? Response: A. Whether the HVAC system will provide sufficient heating and cooling within the audience areas B. Whether the HVAC system will provide sufficient heating and cooling within the control room area C. Whether the HVAC system will interfere with AV system component placement or create excessive noise D. Whether the HVAC system will create electrical interference that impacts AV component operation

Answer: C

Question: 283 Project budget refers to which of the following? Response: A. The total amount that the client has paid the AV company for the project B. The total cost of purchasing the needed materials and supplies C. The amount of labor and materials the project manager has allocated to complete the project D. The amount of labor and materials the project manager used to successfully complete the project

Answer: C

Question: 287 Subnet masks can indicate how many ___ are allowed on the network. Response: A. Computers B. Gateways C. Devices D. Printers

Answer: C

Question: 29 A customer is reporting instances of "distortion" in a recently installed and calibrated audio system. What is the FIRST thing that should be done? Response: A. Replace all of the speakers in the system B. Turn the amplifiers to unity gain C. Check the gain structure of all audio signals in the system D. Recalibrate all of the acoustic echo cancellers

Answer: C

Question: 290 Based on your review of the client needs, the display should consist of an HD wide-screen flat-panel display that is 4 feet high. How wide is the image displayed on this monitor? Response: A. 5 feet (1.52 meters) B. 6.41 feet (1.95 meters) C. 7.11 feet (2.17 meters) D. 8.1 feet (2.47 meters)

Answer: C

Question: 295 A customer reports that they can't log into the web controls of an AV device. What is the FIRST thing that you should do? Response: A. Send a technician onsite to upgrade the device's firmware B. Tell the customer to engage their corporate IT department C. Try PINGing the device D. Request an RMA for a defective device

Answer: C

Question: 298 What is the most important information to be gathered on a site visit? Response: A. Location of doors B. Locations of lighting fixtures C. Room size and layout D. HVAC capacity

Answer: C

Question: 304 What happens to the connection speed in a Wi-Fi connection if the signal strength declines? Response: A. Speeds up B. Stops C. Slows down D. Remains constant

Answer: C

Question: 307 What document provides a detailed record of all repairs and service work associated with the Audio Visual systems? Response: A. Service Manual B. Repair Guide C. Maintenance Log D. As Built Drawings

Answer: C

Question: 310 Rear-screen display applications are considered _____. Response: A. Remissive B. Emissive C. Transmissive D. Reflective

Answer: C

Question: 312 What type of drawing would you use to determine what is behind a wall or above a ceiling that could interfere with your system installation plan? Response: A. Elevation drawing B. Reflected ceiling plan C. Section drawing D. Mechanical drawing

Answer: C

Question: 318 Wavelength is the _____. Response: A. Number of times a wavelength cycle occurs per second B. Intensity or loudness of a sound in a particular medium C. Physical distance between two points of a waveform that are exactly one cycle apart D. Cycle when molecules move from rest through compression to rest to rarefaction

Answer: C

Question: 321 Near the end of a scheduled service window in a heavily used client boardroom, the technician confirms firmware on the system switcher needs updating to enable a new feature. What should they be considering before starting the update? Response: A. Start the update immediately with hopes it'll complete before next meeting because they know getting back in the room will be difficult to schedule B. Find client point of contact and try and talk them out of enabling the new feature because updating firmware can be problematic C. Defer updating the firmware for another service window allowing enough time to revert firmware and/or update other connected devices as well D. Try to find a faster network connection because the last time it was done the download took a long time to complete

Answer: C

Question: 322 What is the aspect ratio of a screen that has a height of 29.5 inches (74.9 cm) and a diagonal of inches 60 inches (152.4 cm)? Response: A. 16:10 B. 5:4 C. 16:9 D. 4:3

Answer: C

Question: 332 What is a crossover? Response: A. A loudspeaker containing multiple drivers B. A loudspeaker enclosure with more than one frequency range C. An electrical frequency dividing network circuit D. A single driver reproducing the entire frequency range

Answer: C

Question: 333 Things common to both servers and clients include: Response: A. 1 to four processors, 128 Gigabytes of memory, 4 Terabytes of storage B. Scalability and redundancy C. BIOS, RAM, motherboard and connections for peripherals D. Hot swappable components

Answer: C

Question: 337 The document which is presented to the end user as a summary of the need analysis and site survey is called the: Response: A. Scope Review B. AV Guidelines Document C. Program Report D. Customer Site Documentation Report

Answer: C

Question: 34 What is the primary issue the AV designer should examine when evaluating the AV control or projection room area? Response: A. If the room location is close enough to run cabling to the AV components B. That the room has a clear sightline to the presenter areas C. If the room meets the required size, power, and HVAC requirements, and provides other services needed for the AV system components D. If the proposed control room design and layout meet government construction standards and requirements

Answer: C

Question: 340 Bit depth is defined as the number of _____ you have in which to describe the value. Response: A. Signals B. Speeds C. States D. Rates

Answer: C

Question: 341 The relationship among voltage, current, and resistance is defined by the formula _____. Response: A. V = I/R B. I = R/V C. I = V/R D. R = V*I

Answer: C

Question: 342 What is the volume of a space measuring 15 meters wide by 20 meters long by 3 meters high? Response: A. 39 cubic meters B. 95 cubic meters C. 900 cubic meters D. 9000 cubic meters

Answer: C

Question: 343 What is typically the solution for a sound system that is emitting a regular hissing noise? Response: A. Move the microphone away from speakers; you may be getting feedback B. Fix the loudspeaker impedance because it isn't correct C. The audio gain structure requires adjusting, beginning with the preamp or trim meter D. Adjust low-hanging lights or crossed electrical wiring that are generating interference

Answer: C

Question: 345 What is the objective of the program phase of AV system design? Response: A. Create the computer software required to control an AV system B. Create detailed design documents depicting the AV system components and installation C. Describe the AV systems necessary to support the defined needs and the general cost of those systems D. Provide a detailed cost quote for the client to approve

Answer: C

Question: 353 When troubleshooting an AV system, should the AV technician consider user error as a source of the problem? Response: A. No, because the users usually understand system operation B. No, because the users are not considered part of the system that has failed C. Yes, because users often do not understand how to properly operate the system and may have changed settings or performed other actions that caused the failure D. Yes, because user error is typically considered the main cause of AV system failure

Answer: C

Question: 358 When managing inventory in an AV rental and staging business, it is important to: Response: A. Remove identification tags and use color codes B. Discourage customers from ordering too much equipment so equipment is available to other customers C. Carefully record inventory both going out and returning D. Visit each site personally before allowing clients to order

Answer: C

Question: 362 When communicating with a vendor about a proposal: Response: A. Always communicate by registered mail to make it legally binding B. Provide exacting and inflexible deadlines for completion C. You may need to ask for changes in approach or terms, and for the vendor to resubmit D. Be sure to provide your contact information for future follow-up

Answer: C

Question: 363 When performing a risk analysis for a client's network, risk is calculated on a cost-benefit basis. What should the AV professional do if the client makes the decision to accept a certain identified network risk? Response: A. Implement defensive measures at the physical layer B. Route all systems securely and around the identified network risk area C. Write an exception and document acceptance by the customer D. Authorize a reconstruction of the conduit runs around unsecure areas

Answer: C

Question: 364 A device is controlled using the pictured cable. What is the MOST LIKELY method of controlling this device? Response: A. IR B. RF C. RS-232 D. Network

Answer: C

Question: 371 Please select the appropriate resolution for a UHD display. Response: A. 1920 x 1200 B. 1920 x 1080 C. 3840 x 2160 D. 4096 x 3072

Answer: C

Question: 378 A _____ controls incoming and outgoing network traffic and determines what will be allowed through based on a set of security rules. Response: A. Switch B. Gateway C. Firewall D. Router

Answer: C

Question: 380 The main function of a diversity receiver is to ____. Response: A. Amplify echoes so that the main signal is strengthened B. Find incident and reflected signals that arrive in phase C. Calculate phase differences between signals in order to avoid cancellation D. Eliminate multipath signals that come from the transmitter

Answer: C

Question: 385 When installing an audiovisual system, a user connects a laptop to an HDMI distribution amplifier with two monitors connected. The first monitor shows the laptop screen without any difficulty, the second monitor does not. The likely cause is Response: A. FPGA B. DDC C. EDID D. DHCP

Answer: C

Question: 39 [Servicing AV Solutions/Troubleshoot AV solutions] A client has reported that a laptop input is not working. The interface is connected to a 5 BNC wall plate. No connectors appear damaged. It has been verified that the interface is receiving a signal and the projector is on the correct input. What is the next logical step in troubleshooting the issue? Response: A. Replace the interface B. Re-terminate the wall plate C. Reverse the H and V sync cables D. Unplug the cables, and using a TDR device, test all the cables

Answer: C

Question: 393 To what does the permissible area of a conduit refer? Response: A. The locations within the ceiling where the conduit may be run B. The outer diameter of the conduit used for specific applications C. The amount of the inner diameter of a conduit that may be filled with cable D. Conduits must be rated as fireproof when used within ceiling (plenum) spaces

Answer: C

Question: 394 Which of the following would most likely be a macro? Response: A. Turning on the lights B. Activating a single function on a device C. Powering on the audio amplifier and display D. Setting a volume level

Answer: C

Question: 40 When documenting requirements for network services, a formal technical document called a(n) _______ is often utilized. Response: A. Open systems interconnection (OSI) B. Request for service (RFS) C. Service level agreement (SLA) D. Internet Protocol (IP)

Answer: C

Question: 406 The opposition to the flow of current in an AC circuit is called _____. Response: A. Ohms B. Resistance C. Impedance D. Dissipation

Answer: C

Question: 41 Which of the following is not considered part of "active listening"? Response: A. Focusing on what the person is saying B. Summarizing and paraphrasing the person's statements C. Asking frequent questions to guide the conversation to the topic you are interested in discussing D. Maintaining eye contact with the person

Answer: C

Question: 410 Which of the following is an example of preventive maintenance? Response: A. Replacing system cabling that is causing static within the system B. Upgrading a display to a greater resolution to meet client needs C. Replacing a projector bulb that is nearing the end of its operational life D. Upgrading the programming on a control system to address newly installed components

Answer: C

Question: 412 What type of preventive maintenance procedure is illustrated below? Response: A. Projector lamp replacement B. Removal of laptop computer hard drive C. Projector air filter replacement or cleaning D. Laptop computer battery replacement

Answer: C

Question: 416 An owner representative contests an invoice that was mailed after an emergency service call which had determined the problem was "operator error". Which of the following is "least" likely to prevent this type of misunderstanding? Response: A. The service agreement on file with Owner and Integrator was referenced when the emergency service call was placed B. Service agreement listed out specifics of what's covered, noting emergency and operator error conditions C. Predetermine that there is no need for service agreement given predicted mean time between failure for a TV D. System operation training was provided at system completion and with refreshers during maintenance visits

Answer: C

Question: 419 In the needs analysis pyramid what is used to define tasks that will be used to define the scope of the project? Response: A. Functions and Features B. End User Needs C. Applications D. The Program Report

Answer: C

Question: 42 What is the area of a space measuring 15 feet wide by 20 feet long by 10 feet high? Response: A. 30 square feet B. 35 square feet C. 300 square feet D. 3000 square feet

Answer: C

Question: 420 When would an AV contractor need to consider an IPv6 deployment instead of IPv4? Response: A. On a contract with a company that cannot support IPv4 addressing B. On contracts where the company wishes to economize C. On a contract with a government agency where it is mandated D. When legacy routers do not support IPv4

Answer: C

Question: 421 Three major formats of digital connections are _____. Response: A. DVI, HDVI, and DisplayPort B. DMI, HDVI, and DisplayPort C. DVI, HDMI, and DisplayPort D. DMI, HDMI, and DisplayPort

Answer: C

Question: 427 A client requires a new boardroom. The sales person and engineer are sent to the premises to survey the facility and discuss the opportunity with the client. This process is best described as a ____ Response: A. Cost Analysis B. Functional Analysis C. Needs Analysis D. Control Analysis

Answer: C

Question: 428 What should the specific capabilities of the AV systems defined in the Program Report be based on? Response: A. The results of the site survey B. What the selected integrator markets C. Identified needs of the end user D. Manufacturer recommendations

Answer: C

Question: 429 When conducting the site visit, if a ladder is needed, what type should be used and why? Response: A. Any type of ladder is fine as long as you are not working with electrical components B. Aluminum is preferred because it is lighter and more stable C. Fiberglass or wood is preferred in case a surface becomes electrified accidentally D. Portable folding ladders for convenience

Answer: C

Question: 433 What is the primary factor an AV designer should examine when evaluating the potential to ensure a high contrast ratio for a front-projected image within a room? Response: A. Proposed projector location and angle B. Proposed screen material C. Ambient light levels in the room D. Distance between the projector and the screen

Answer: C

Question: 439 A dimmer rack with a constant load capability is powering twenty four incandescent lights during a stage production. The dimmer rack is running on a steady 230VAC supply and averaging approximately 98 amps draw. Suddenly the line voltage drops to 211VAC. Calculate the expected amperage draw. Response: A. 107 amps B. 98 amps C. 90 amps D. 120 amps

Answer: C

Question: 44 The correct time to discuss visible finishes for wall plates, surface mount speakers, and wall mounted screen casings is during the: Response: A. Ordering B. Installation C. Site survey D. Contract award

Answer: C

Question: 45 A client has reported that a laptop input on the lectern is not working. The interface is connected to a 5 BNC wall plate. No connectors appear damaged. It has been verified that the interface is receiving signal and the projector is on the correct input. What is the next step in troubleshooting the issue? Response: A. Replace the interface B. Re-terminate the wall plate C. Reverse the H and V sync cables D. Unplug the cables and using a TDR, test all the cables

Answer: C

Question: 50 Why is it very important to document all changes or update activities on an AV system whenever they are performed? Response: A. To ensure compliance with all local codes associated with the AV contract B. To ensure use of genuine authorized parts during servicing C. To manage and maintain the system successfully over time D. To maintain good relations with the servicing authority

Answer: C

Question: 51 Which of the following defines project deliverables and relates the elements of work? Response: A. Logic network B. Assumptions and risks C. WBS D. Gantt chart

Answer: C

Question: 52 How do building regulations or codes impact the AV system design? Response: A. AV systems are not affected by building codes. B. The layout and design of AV systems are usually strictly regulated via building regulations and codes. C. Building regulations and codes often specify the type of electrical wiring that must be used for specific AV installations. D. Building regulations and codes typically specify that a separate technical power system be installed for AV systems.

Answer: C

Question: 53 Which of the following best describes the recommended approach to maintaining professional skills and knowledge? Response: A. Take courses on state-of-the-art AV techniques at AV industry trade shows. B. Obtain and renew a professional certification. C. Obtain industry information from a range of sources, including courses, seminars, publications, vendor presentations, and professional certification courses. D. Take college-level AV technology courses.

Answer: C

Question: 54 It is important to consider Polar Patterns when______ Response: A. calibrating the display B. replacing batteries in series C. selecting microphones for use at live events D. setting up satellite dish for reception

Answer: C

Question: 59 When collecting information during a site survey, it is good practice to do which of the following? Response: A. Note the location of storm drains, water, and sewage connections B. Make STC measurements and ambient temperature readings C. Take pictures for reference and note any potential conflicts or obstructions D. Record ambient light levels with the shades open and the lights off

Answer: C

Question: 61 The user guide for an audiovisual system should include: Response: A. a complete equipment list with serial numbers B. maintenance requirements for the entire system C. Drawings and instructions on equipment operation D. A brochure of useful accessories which can be purchased

Answer: C

Question: 64 After presenting a proposal to a client, confirming that all objections are answered and that the final buying decision will be made at an internal meeting, what is the next step? Response: A. Call once, a month later B. Include the client in the corporate e-blasts C. Communicate regularly, until a decision is made D. Wait for the client to email the order

Answer: C

Question: 65 Which of the following differentiates cable from wire? Response: A. Cable contains a shield. B. Cable contains only one conductor. C. Cable contains multiple conductors. D. Conductors are insulated.

Answer: C

Question: 71 Optimal viewing angles that can affect display location are know as _____. Response: A. Angles of incidence B. Display factors C. Sightlines D. Optical angles

Answer: C

Question: 78 Using best practices, determine maximum viewer distance by multiplying the text height by: Response: A. 100 B. 125 C. 150 D. 175

Answer: C

Question: 81 What is the most valuable source of information when defining the needs for an AV system? Response: A. Architectural drawings of the building B. Feedback from benchmarking site visits C. End-user descriptions of the tasks and applications the AV system will support D. Client/building owner preferences for AV system equipment

Answer: C

Question: 82 What could be a cause of crosstalk in a network system? Response: A. Technician uses a T568A terminations at one end and a wires are reversed to T568B at the other end B. Technical system error when manufacturer sends equipment of wrong polarity C. Technician unravels too much of the twisted pair when preparing an RJ45 connection D. The installer inadvertently splits pairs to pins on T568B connections

Answer: C

Question: 89 Which of the following equations allows you to convert a measurement of 100 millimeters into an equivalent measurement in inches? Response: A. 100 × 25.4 = 2540in B. 100 × 2.54 = 254in C. 100 / 25.4 = 3.94in D. 100 / 2.54 = 0.394in

Answer: C

Question: 105 Which of the following can interfere with an IR control? Response: A. Quality of the device B. Strength of the power source C. Shadows and darkness D. Bright sunshine or fluorescent lighting

Answer: D

Question: 106 What should be the first step in troubleshooting a failure in an AV system? Response: A. Determine the possible failure points B. Determine which components are fully operational C. Review a system diagram depicting interconnections and signal flow D. Clearly identify the failure symptoms

Answer: D

Question: 107 What is required to set an IP address manually on a network? Response: A. IP address and device name B. Subnet mask and gateway C. Subnet mask and DNS server D. IP address and subnet mask

Answer: D

Question: 108 At what point in the AC power system are the branch circuits that power wall outlets and AV equipment connected? Response: A. Lateral feed B. Feeders C. Main distribution D. Subsidiary distribution panel (panelboard)

Answer: D

Question: 109 Noise in a room can be a distraction to users and have an impact on the effectiveness of an AV system. Which of the following generates mechanical and structural noise? Response: A. Poorly constructed walls, ceiling tiles without acoustic ratings and using solid wood doors, HVAC fans, ducts, diffusers, incandescent light fixtures B. Incandescent and fluorescent light fixtures, air ducts C. Mechanical equipment (i.e. chillers) , fluorescent light fixtures D. HVAC fans, ducts, diffusers and air handlers

Answer: D

Question: 111 What is the PRIMARY goal of establishing a remote-monitoring service for a customer site? Response: A. Track system usage, identify systems component failures and identify tampering B. Maintain security of the devices using CCTV cameras C. Track AV system operation cost D. Track what program materials are being viewed in conference rooms to ensure inappropriate content is blocked

Answer: D

Question: 119 Generally, a _____ measurement of incident light is taken at a task area like a video screen. Response: A. Lumen B. LED C. Foot-candle D. Lux

Answer: D

Question: 127 Which of the following is most likely to be a function rather than a macro? Response: A. Starting a videoconference B. Playing a video C. Dimming the lights and starting a Blu-ray player D. Setting volume levels

Answer: D

Question: 128 What type of drawing is pictured above? Response: A. Reflected ceiling plan B. Section view C. Elevation drawing D. Plan view

Answer: D

Question: 129 What is the purpose of a sightline study? Response: A. To determine the brightness of an image for a particular viewer B. To determine whether a viewer can see the smallest items on a screen C. To identify the most appropriate location for a projector D. To determine whether the audience has a clear view of the screen

Answer: D

Question: 131 AV professionals determine the end user's needs by examining three things: the required applications, the tasks, and the: Response: A. Overall design concept B. Budget C. Technologies D. Functions to support the applications

Answer: D

Question: 137 What is a codec? Response: A. A structure of data containment B. A formatting system C. A program that holds data D. A device or computer program that encodes and decodes file information

Answer: D

Question: 139 When creating an AV solution for a client, the first step should be Response: A. creating a quote B. Proposing a technology C. reviewing existing infrastructure D. Gathering application requirements

Answer: D

Question: 143 The use of _____ while troubleshooting provides a reference signal to measure results against. Response: A. BluRay Player B. Muttimeter C. Wireshark D. Signal Generator

Answer: D

Question: 148 Which is of the following is TRUE of a decibel? Response: A. It is a measure of loudness? B. When calculating a decibel you would utilize a 20 log function for power. C. When calculating a decibel you would utilize a 10 log function for sound pressure. D. It is a ratio of two numbers meant to represent the change from a previously measured value to a newly measure value.

Answer: D

Question: 150 What is the main purpose of an initial needs analysis? Response: A. To identify the specific equipment needs for the desired AV system B. To determine the overall design of the AV system C. To obtain the client's vision of the AV system design D. To identify the activities that the end users will perform and the functions that the AV system should provide to support these activities

Answer: D

Question: 162 What is a site survey checklist typically used to do? Response: A. Document the required AV system components for a client B. Document the AV, electrical, and mechanical systems C. Document information about client satisfaction with the AV system D. Document general information about a client and the site that may be relevant for the AV design and installation tasks

Answer: D

Question: 167 What is the main purpose for reviewing the system design when preparing for providing AV support for a live event? Response: A. Allows the AV team to brief the presenters or performers on the capabilities of the AV system B. Ensures that the system meets building code or regulation requirements C. Helps the AV team integrate the live AV support with any broadcasting requirements D. Helps the AV installer determine the required equipment and crew resources

Answer: D

Question: 173 Four factors related to primary optics that influence the quality of the projected image are _____. Response: A. Reflection, curvature, spherical aberration, and dispersion of field B. Reflection, dispersion, spherical aberration, and curvature of field C. Refraction, presentation, spherical aberration, and curvature of field D. Refraction, dispersion, spherical aberration, and curvature of field

Answer: D

Question: 175 Of the following who's not required for a meeting to discuss an internal audit of an existing AV system's security profile? Response: A. Technology manager responsible for the room/system B. IT manager responsible for the network it's connected to C. Integrator's representative responsible for the original installation D. Manufacturer's representative that provided technical sales assistance

Answer: D

Question: 177 When verifying a display system, which of the following should be used to determine if it meets a specified contrast ratio? Response: A. Mutti-meter B. Histogram C. Lux Capacitor D. Spot Photometer

Answer: D

Question: 178 Which abbreviation, along with a measurement given on a drawing, tells you how high on a wall an interface plate should be installed? Response: A. NIC B. FUT C. SCN D. AFF

Answer: D

Question: 179 What best practice should a Technology Manager use when managing AV stock and inventory? Response: A. Ensure the proper amount of warehouse space is available for all inventory B. Check in orders as they arrive C. Ensure that the total value of stock and inventory does not exceed a specific amount D. Keep track of the equipment and supplies the company has on hand, what is on order and what is on site

Answer: D

Question: 182 Which portion of the AV concept design/program report should describe the end users who were consulted to determine system requirements? Response: A. Special issues B. Infrastructure considerations C. System descriptions D. Executive summary

Answer: D

Question: 185 The purpose of a control system interface is to send instructions to the _____. Response: A. Internet gateway B. Network printers C. Hard drive D. Control system CPU

Answer: D

Question: 187 How should an AV manager support the ongoing technical education of the staff? Response: A. Provide staff with an unrestricted stipend to spend on coursework and equipment B. Support staff development by providing free travel whenever possible C. Maintain a liberal leave policy to allow staff as much time off as possible D. Maintain current certifications, provide seminars and professional development opportunities

Answer: D

Question: 193 The AV designer is evaluating the proposed AC power supply to an AV control room. What issue(s) should the AV designer consider? Response: A. How much power is necessary to operate the AV system components B. What non-AV equipment is on the same distribution board as the AV equipment C. What existing outlets are available for the AV equipment D. All of the listed

Answer: D

Question: 197 What type of network uses packets? Response: A. IEEE B. Bus C. Ring D. Ethernet

Answer: D

Question: 199 How sound moves through the air is called_____. Response: A. Generation B. Compression C. Acoustical D. Propagation

Answer: D

Question: 21 The range of RFs between 300 MHz and 3 GHz is the ___ band. Response: A. VHF B. HF C. VLF D. UHF

Answer: D

Question: 210 [Operating AV Solutions/Manage AV solutions/operations] Bluetooth technology can be useful in AV systems because it ____. Response: A. Can communicate over long distances B. Connects similar devices via LAN C. Uses MAC addressing to connect the network D. Allows additional connections for control of source devices

Answer: D

Question: 211 Which of the following is most likely to be a function rather than a program? Response: A. Starting a videoconference B. Playing a video C. Dimming the lights and starting a media player D. Setting volume levels

Answer: D

Question: 214 How should an AV system designer address system bandwidth? Response: A. Minimize the bandwidth of signals transmitted within the system B. Maximize the bandwidth of signals transmitted within the system C. Select components that minimize bandwidth D. Select components that maximize the bandwidth of the entire AV system

Answer: D

Question: 216 A scale drawing unit of 1/1:20 signifies what type of scale-drawing measurement? Response: A. Customary U.S. scale B. One half inch scale C. One hundred twenty scale D. A common metric scale

Answer: D

Question: 223 An AC signal of _____ falls into the RF spectrum. Response: A. 9 kHz to 300 GHz B. No less than 9 kHz C. 300 GHz and below D. 3 kHz to 300 GHz

Answer: D

Question: 230 According to the Projected Image System Contrast Ratio standard, what is the minimum contrast ratio required for viewing full-motion video? Response: A. 16:9 B. 15:1 C. 2.39:1 D. 80:1

Answer: D

Question: 236 A project manager is in the middle of a 9 week project. The BEST method for evaluating job progress is to determine the Response: A. Amount of uninstalled equipment B. Remaining revenue to be billed C. Amount of labor revenue already billed D. Percentage of tasks completed

Answer: D

Question: 244 Lossy compression is particularly suitable for the transmission of _______. Response: A. Spreadsheets B. Text files C. Financial data D. Audio, video, and images

Answer: D

Question: 245 Which pieces of equipment are necessary for testing leads and evaluating an audio signal chain? Response: A. An oscilloscope and a voltmeter B. An SPL meter and a loudspeaker C. An impedance meter and a voltmeter D. A signal generator and a signal analyzer

Answer: D

Question: 25 Once equipment leaves the warehouse, who is responsible for ensuring security and preventing theft? Response: A. Client B. AV company C. End user D. Whoever has taken control of the equipment

Answer: D

Question: 250 When checking signal flow between a source and display, the first thing an AV technician needs to confirm is that the: Response: A. Signal is reaching properly calibrated display devices B. Signal is passing through the video mixer C. Signal is in compliance with all SMPTE specifications D. Signal is being generated by the source components

Answer: D

Question: 258 What three basic parameters must be addressed when determining which components should be selected for an audio system? Response: A. Integrity, DSP capacity, and ease of integration B. Warranty, training, and signal routing flexibility C. Appearance, serviceability, and quality of A/D converters D. Intelligibility, loudness, and stability of operation

Answer: D

Question: 261 When preparing to stage an AV event, create a checklist of the: Response: A. Key maintenance staff for consultation about event planning needs B. Required parking passes C. Central electrical access boxes D. Required equipment and cables

Answer: D

Question: 28 The biggest disadvantages to using wireless network access are: Response: A. Cost and implementation B. Too many available wireless channels C. Interference from wired network cables D. Range, reliability, speed and security

Answer: D

Question: 291 Detailed descriptions of specific services, experience required for proposed project staff and AV drawings may be included when creating a(n): Response: A. Request for information (RFI) from contractors and equipment vendors B. Request for change order (CO) from the local labor representative C. Easement from the local Board of Zoning D. Request for proposal (RFP) for labor and service providers

Answer: D

Question: 293 A "just noticeable" change in sound pressure level, either louder or softer, requires a _____ change. Response: A. +/−10 dB B. +/−6 dB C. +/−1 dB D. +/−3 dB

Answer: D

Question: 297 When preparing an executive summary what should be included for submittal to the client? Response: A. A deep dive, including full technical specficiation, of all equipment to be used in the design B. An estimation of how many change orders might be required if the client doesn't use your design C. References to new and emerging technologies that should be considered for future spaces D. An overview of the programming process including who was surveyed during the process

Answer: D

Question: 299 The maintenance technician for a system should document which of the following items? Response: A. When preventive maintenance is provided B. When equipment is updated C. When another company's equipment fails D. All of the listed

Answer: D

Question: 30 Switchers _____. Response: A. Must have power to operate B. Mix different inputs to a signal output C. Connect multiple inputs simultaneously to one output D. Allow the user to select one input from a number of inputs

Answer: D

Question: 301 When gathering and documenting site information and requirements for the overall functional needs of an AV system, a document called the _____ is usually produced. Response: A. Request for qualifications B. Applications pyramid C. Project Management Triangle D. Program Report

Answer: D

Question: 313 Prior to conducting a needs analysis for a new project, a coworker tells the AV designer what equipment package they know will work. What should the designer do with this information? Response: A. Contact the client about the equipment package. B. Price out the equipment package to present to the client. C. Setup a demonstration to show the functionality of the equipment package D. Thank the coworker for their input, remind them that you still need to conduct a needs analysis.

Answer: D

Question: 317 Which tool below allows you to efficiently track timeline sequences for tasks and sub-tasks on a project? Response: A. Microsoft's LT (LaborTracking) software B. A Request for Information (RFI) C. A Budget Estimate document D. A Gantt chart

Answer: D

Question: 32 What is the BEST PRACTICE for deciding between unbalanced and balanced audio runs? Response: A. Use unbalanced for cables under 25' (7.6 m) B. Use unbalanced for cables under 30'(9.1 m) C. Use balanced for all cables over 50' (15.2 m) D. Use balanced for all cables

Answer: D

Question: 325 Light waves are categorized by their _____. Response: A. Spectrum B. Visibility C. Vectors D. Wavelength

Answer: D

Question: 326 Voltage is the force that causes ____ to flow through a conductor. Response: A. Ohms B. Neutrons C. Watts D. Current

Answer: D

Question: 330 What factors impact acoustic quality in a given space or venue? Response: A. Lumen and contrast specifications of projectors used within venue B. The type of materials being presented in the AV presentation C. Synchronization of video with the audio D. Dimensions and shape of the venue/room; room surfaces and ambient noise

Answer: D

Question: 334 In a digital signal, the on state is represented by _____, and the off state is represented by ____. Response: A. Two; one B. One; two C. Zero; one D. One; zero

Answer: D

Question: 335 What does a Work Breakdown Structure (WBS) address? Response: A. Products and services as they relate to work done on a project B. A list of required personnel C. What specific work will be done including timing and lunch breaks D. How much of a certain item should be ordered to keep the project on track

Answer: D

Question: 338 Which of the following is the most likely source of an AV system failure or problem? Response: A. Amplifier failure B. Projector failure C. Computer source failure D. Cable/connector failure

Answer: D

Question: 344 The purpose of shielding is to prevent _____ from mixing with the signal. Response: A. Insulation B. Jackets C. Conductors D. Noise

Answer: D

Question: 350 Remote control systems _____ the operation of an AV system. Response: A. Complicate B. Automate C. Reconfigure D. Simplify

Answer: D

Question: 370 Which of the following statements best describes how an AV manager should manage stock and inventory? Response: A. Check in orders as they arrive. B. Ensure the proper amount of warehouse space is available for inventory. C. Ensure that the total value of stock and inventory does not exceed a specific amount. D. Keep track of the equipment and supplies the company has on hand, what is on order, and what is at the client site.

Answer: D

Question: 376 What is the real problem if the far end of a teleconferencing system complains that they can hear an echo? Response: A. Lack of proper echo cancelling at the far end B. Local feedback at the far end C. Local feedback at the near end D. Lack of proper echo cancelling at the near end

Answer: D

Question: 377 A client indicates that they are experiencing video dropouts in a room. Which of the following is the BEST item for a technician to use when evaluating the system? Response: A. Spot photometer B. SPL meter C. Tone generator D. Test pattern generator/HDCP generator

Answer: D

Question: 384 Which IEEE standard defines Wi-Fi communications methods? Response: A. 802.1x B. EIA-485 C. IPv6 D. 802.11

Answer: D

Question: 390 Of the following, who's not required for a meeting to discuss an internal audit of an existing AV system's security profile? Response: A. Technology manager responsible for the room/system B. IT manager responsible for the network it's connected to C. Integrator's representative responsible for the original installation D. Manufacturer's representative that provided technical sales assistance

Answer: D

Question: 392 A component fails in the first month after an install. What is the BEST mechanism for the client to have it replaced? Response: A. Manufacturers warranty B. System Warranty C. Service Agreement D. Purchase a new component

Answer: D

Question: 397 What is the best method to determine whether a microphone is the source of a problem? Response: A. Change the cable to the microphone B. Test the microphone with a multimeter C. Plug the microphone into a preamp and test D. Swap out the suspect microphone with a new microphone that you know is working and see whether the system works properly

Answer: D

Question: 401 A current is always seeking to return to the _____. Response: A. Battery B. Load C. Ground D. Source

Answer: D

Question: 405 When surveying a room before the start of the job, which of the following is NOT important? Response: A. The hours of the loading dock B. The size of the freight elevator C. The material of the conference room walls D. The color of the conference room walls

Answer: D

Question: 407 In composite video, which of the following "shares" the luminance space? Response: A. S-Video signal B. Digital signal C. Subcarrier channel D. Chrominance

Answer: D

Question: 409 The main purpose of an initial site survey is to: Response: A. Verify assumptions, and identify any challenges with the installation of the audio visual systems B. Layout the physical locations of the equipment chosen for the project C. Coordinate with allied trades and the owner's rep D. Review system costs, including equipment, engineering, labor, and miscellaneous items included in the proposal

Answer: D

Question: 418 What quality would the image have if the phase setting of a display needs adjusting? Response: A. Blurry only at the image center B. Oversaturation of red and green C. Edge of image in sharp focus D. Fuzzy details

Answer: D

Question: 422 Twisted-pair cable using balanced circuitry can help in _____. Response: A. Keeping noise from audio and video B. Blocking static C. Preserving the original transmission D. Rejecting interference

Answer: D

Question: 424 Properly confirming that a rental customer is legitimate can include the following step(s): Response: A. Require a full credit report before releasing equipment to customer B. Require a credit card deposit equal to the replacement cost of the equipment C. Insist that the customer pay with a credit card to assure the legitimacy of the transaction D. Copy the driver's license of the renter and confirm credit card billing address

Answer: D

Question: 43 A current is always seeking to go to the _____. Response: A. Battery B. Load C. Ground D. Source

Answer: D

Question: 434 What is NOT an example of typical safety equipment you'd have readily available for a site visit? Response: A. Hard hat B. Safety glasses C. Reflective vest D. Tools with nonslip handles

Answer: D

Question: 436 Which phase comes first in a project? Response: A. Commissioning and Training Phase B. The Design Phase C. The Construction Phase D. The Program Phase

Answer: D

Question: 438 To maximize the quality of projected images in a presentation, the AV technician should ensure that there is minimal Response: A. color temperature imbalance between the projected image and the ambient light B. other media used in the room except the projected image C. HDCP fallout D. ambient light in the display environment

Answer: D

Question: 441 Generally, a _____ measurement is taken at a task area like a video screen. Response: A. Lumen B. LED C. Footcandle D. Lux

Answer: D

Question: 442 The top view drawing is also know as a _____ Response: A. Plan view B. Elevation C. Title block D. Detail drawing

Answer: D

Question: 443 What is portrayed in the diagram above? Response: A. Bar graph B. Gantt chart C. Work Breakdown Structure D. Logic Network Diagram

Answer: D

Question: 48 When identifying switching and distribution components, the AV designer must: Response: A. Decide between digital and fiber optic, and maintain AC power options for notebooks B. Isolate and buffer the display and provide buffered outputs to minimize distortion C. Provide monitoring test points for unity gain of all inputs D. Determine the most efficient signal route, maintain signal quality and minimize conversions

Answer: D

Question: 56 Why is contingency budgeting a good idea on large, long-term projects? Response: A. It allows the client to organize funds for the project B. It allows for less accurate planning C. It works in the same way as a quote D. It is a great way to plan for additional unexpected costs

Answer: D

Question: 58 [Creating AV Solutions/Sell AV solutions] Good customer service is crucial for ____. Response: A. Networking B. Hiring new employees C. Obtaining new business D. Building good customer relationships

Answer: D

Question: 60 The range of frequencies between 300MHz and 3GHz is the ___ band. Response: A. VHF B. HF C. VLF D. UHF

Answer: D

Question: 80 To minimize interference when running cables for microphone and power from the rack to the room, it is MOST important to Response: A. specify twisted pair cabling when creating the bill of materials B. terminate their ground connections together C. create as much space between them when parallel, and cross at 90 degree angles when perpendicular. D. specify a conduit with sufficient capacity to meet the fill ratio requirements of the local authority having jurisdiction.

Answer: D

Question: 85 What is a primary objective of a benchmarking session with a client? Response: A. Sell the client on more expensive solutions B. Create a detailed audiovisual system design C. Review finishes for racks, wall plates, etc. D. Establish a vision for the audiovisual design

Answer: D

Question: 86 When selecting a display type, what should be your first step? Response: A. Decide if you should use an analog or digital display. B. Figure out what type of mount you will need. C. Determine the distance of the farthest viewer. D. Determine what you want to display.

Answer: D

Question: 87 What are the three main performance parameters that an audio system should be designed to achieve? Response: A. Directivity, intelligibility, and consistency B. Intelligibility, frequency response, and headroom C. Loudness, headroom, and frequency response D. Loudness, intelligibility, and stability

Answer: D

Question: 92 At what point in the AC system are the branch circuits that power wall outlets and AV equipment connected? Response: A. Lateral feed B. Feeders C. Main distribution D. Subpanel (panelboard)

Answer: D

Question: 94 What area(s) of consideration should the AV professional address with the client regarding building structure and AV service issues? Response: A. Ensure proper ventilation, ensure adequate building height for proper egress B. Ensure use of regulatory agency approved insulators and transformers C. Ensure that all equipment users are certified D. Ensure adequate power source(s), ensure AV program source access

Answer: D

Question: 95 A customer is reporting that a wireless handheld microphone is not working in a space. You've tested the microphone (including transmitter), the channel input on the mixer and all associated connections and the mic still does not work. What is the next logical step in troubleshooting? Response: A. Swap the microphone receiver with another known working unit, making sure the frequency/channel matches B. Specify a new replacement wireless microphone system for the user as the current system is not operational C. Specify a new mixer for the user as the current system is not operational D. Tell the user they'll need to engage the manufacturer for any further troubleshooting and RMA process as that's out of your scope

Answer: D

Question: 96 The amplifier comes right before _____ in the audio system chain. Response: A. The equalizer B. Everything C. The audio processor D. The loudspeakers

Answer: D

A medical center needs to install a display for diagnostic imagery, the space should be designed according to which viewing category.

Analytical Decision Making

Question: 101 How should the AV company respond if a client requests changes in the project that end up increasing the cost of completing the project? Response: A. Ask the client to agree to a CO that describes the changes to the project agreement and the additional costs. B. Perform the requested additional work to ensure that the client is satisfied. C. Never perform any work that was not agreed to within the original work contract. D. Remove another element of the project to keep the final cost the same.

Answer: A

Question: 103 Which of the following is not a recommended approach to minimize ambient light levels within a room? Response: A. Use lighter-colored finishes on walls B. Use focused task lighting C. Install lighting controls such as dimmers D. Treat windows for light infiltration

Answer: A

Question: 110 An excessive amount of high-frequency hiss within an audio system is likely due to which of the following situations? Response: A. Poor gain structure B. Insufficient compression C. Noise gate thresholds set too low D. Source output gain set too high

Answer: A

Question: 113 When interviewing job candidates, it is illegal to ask about Response: A. religious affiliation B. job history C. career goals D. ability to perform specific tasks

Answer: A

Question: 115 What type of plan drawing depicts the layout of items on the ceiling? Response: A. Reflected ceiling plan B. Detail ceiling drawing C. Reflected floor plan D. Elevation drawing

Answer: A

Question: 122 Why does an AV company use a unique bar code, RFID tag, or other identifier on an equipment case for rental AV equipment? Response: A. To identify a specific component and allow an inventory system to check the component in and out of the warehouse and venue site B. To allow the scanner to identify the price of the equipment for rental customers C. To identify the brand of the equipment or components D. To identify in which room the equipment should be placed when it arrives at the venue

Answer: A

Question: 123 There is concern about the noise level in an AV rack room. What weight setting on the SPL meter should be used to demonstrate that the noise level doesn't require hearing protection at all times? Response: A. A Weighted B. C Weighted C. D Weighted D. Z Weighted

Answer: A

Question: 130 What preventive maintenance procedure is illustrated below? Response: A. Replacement or cleaning of a projector air filter B. Removal of laptop computers hard drive C. Replacement of a laptop computers battery D. Installing an OPS Board in a Display

Answer: A

Question: 134 What should the specific AV system capabilities be based on? Response: A. Identified needs of the end users B. Results of the baseline visits C. Installation capabilities of the general contractor D. Recommendations from the client

Answer: A

Question: 138 [Creating AV Solutions/Design AV solutions] Direct coupled loudspeakers are usually listed by size, frequency response, power handling capacity, and ____. Response: A. Impedance B. Constant voltage C. Resonant frequency D. Thiele/Small parameters

Answer: A

Question: 204 When developing an AV solution for a client, whose input is crucial when determining system requirements? Response: A. End users B. Project manager C. System designer D. Senior management

Answer: A

Question: 209 What terms and conditions are generally included in a contract? Response: A. Statement of specific work proposed, costs and payment schedule, delivery schedule B. General assumptions about the nature of the work, commitment to speak with client C. A waiver of insurance liability for your company, firm cost containment clauses D. Ideas for improving the project and financing suggestions for payment

Answer: A

Question: 215 The audio signal ends up in a(n) _____ before being converted back into acoustical energy. Response: A. Output device B. Electrical signal C. Processor D. Microphone

Answer: A

Question: 247 [Creating AV Solutions/Design AV solutions] What is the formula for calculating current using Ohm's law? Response: A. I = V / R B. I = R / V C. I = V * R D. I = V + R

Answer: A

Question: 249 What type of drawing would you use to determine the characteristics of a wall to ascertain the appropriate height and location of a video display? Response: A. Elevation drawing B. Reflected ceiling plan C. Detail drawing D. Mechanical drawing

Answer: A

Question: 255 Which phase of an AV project comes immediately AFTER the Program Phase? Response: A. The Design Phase B. Project Planning and Coordination Phase C. The Verification Phase D. The Documentation Phase

Answer: A

Question: 259 What does the transmitter do with its audio, video, and/or data? Response: A. Converts it to be sent out via antenna B. Stores and reads it C. Demodulates it D. Converts it so that it can be translated and received

Answer: A

Question: 260 Ambient noise is sound that _____ the desired message or signal. Response: A. Interferes with B. Completely blocks C. Enhances D. Is louder than

Answer: A

Question: 276 A client needs to add videoconferencing functionality for high-level, private meetings. Which of following planned space types should you advise be ruled out? Response: A. Divisible room B. Boardroom C. Conference room D. Classroom

Answer: A

Question: 277 What typically causes alien crosstalk (AXT) in a network system? Response: A. UTP cables are bundled with other low voltage UTP cables B. UTP cables set in the plenum space are draped across fluorescent lighting C. Technician replaces a faulty RJ45 connector with a BNC connector D. Technician installs UTP cables in conduit and uses a connection box

Answer: A

Question: 278 What would mechanical drawings be used to determine on a site visit? Response: A. Locations of heating, plumbing and ventilation in a venue B. Locations of electrical boxes, wall sockets, and conduit runs in a venue C. Locations of loudspeakers, lighting, and projectors in a venue D. To align circuit flow in complex venue configurations

Answer: A

Question: 327 The amount of ambient light in a displayed environment _____. Response: A. Negatively affects the quality of the displayed image B. Does not affect the quality of the displayed image C. Improves the quality of the displayed image D. Complements the quality of the displayed image

Answer: A

Question: 354 The simultaneous use of multiple wireless microphone systems requires ____. Response: A. Frequency coordination B. Multiple receivers all tuned to the same frequency C. Using lavalier microphones D. Using IR wireless microphones

Answer: A

Question: 361 Which of the following is a tracking tool commonly used by project managers? Response: A. Gantt chart B. Flow chart C. Email D. Acuity chart

Answer: A

Question: 373 Considerations for determining an appropriate display system include which of the following requirements: Response: A. Size, brightness, resolution, aspect ratio, and input signals B. Sound system, additional HVAC capacity, networking, and power amplification C. Signal processing, thermal stability, and gamma correction D. System load, electrical parameters, quality, and price

Answer: A

Question: 413 When is a letter of transmittal necessary on an AV project? Response: A. Whenever documents, drawings, or samples are sent B. Whenever an estimated budget or a logic network are altered C. Whenever a design or site issue cause an owner initiated change D. Whenever the client requests an equipment change on the project

Answer: A

Question: 417 A field service technician replaces a piece of AV equipment on the client LAN but notices it's not getting proper IP address. What's the most likely issue? Response: A. The new piece of equipment needs to have its MAC registered B. The new piece of equipment has a defective USB port C. The new piece of equipment needs HDCP turned on D. The new piece of equipment has different firmware

Answer: A

Question: 426 Maintenance and repair records for client service should contain a detailed account of: Response: A. The repair actions performed and the impacts to the system B. Contact information of the technician who originally installed the components C. Results of pink noise measurements on the whole system D. All measures taken to maintain and to ensure proper connections to ground

Answer: A

Question: 435 IP deals with which of the following on a network? Response: A. Addresses B. Names C. Routes D. Versions

Answer: A

Question: 62 One of the most efficient configurations for a vertical antenna is to _____. Response: A. Have a physical length one-quarter of the signal wavelength B. Have a wavelength one-half the size of the receiving antenna C. Have proper orientation D. Have a mounting close to the ground

Answer: A

Question: 66 What does a section cut symbol on a drawing indicate? Response: A. A sectional view through part of the structure B. The number of a more detailed drawing that depicts a specific portion of a master drawing C. A drawing that depicts items in great detail, such as equipment mounting plans D. A view of a wall from an angle

Answer: A

Question: 75 How are task parameters used when defining user needs? Response: A. To provide overall information about the desired general AV needs B. To define the layout of AV components within a room C. To define the specific AV functions that the components must support D. To define the specific AV components

Answer: A

Question: 124 LCDs first pass light through a ____, which blocks certain light waves. Response: A. Transistor mask B. Polarizer C. Pixel grid D. Resistor network

Answer: B

Question: 125 Which of the following is not considered part of the safety equipment that AV technicians should use when working at a work site? Response: A. PPE, such as hard hats, work boots, gloves, and safety glasses B. Tools with nonslip handles C. Approved nonconductive ladders D. Fall protection

Answer: B

Question: 126 When selecting a DC power supply that has to run a long distance, what must be considered? Response: A. RF interference B. voltage drop C. cable capacitance D. inductance

Answer: B

Question: 13 _____ is the process of examining methods, techniques, and principles from peer organizations and facilities. Response: A. Schematic Design B. Punching a system C. Benchmarking D. Schematic Design

Answer: B

Question: 135 The AV Systems Performance Verification Process is BEST described as? Response: A. A detailed adjustment procedure of each of the most important AV equipment configurations B. A comprehensive methodology to ensure all elements of an AV system are complete and ready C. A "first use" event for project stakeholders that makes sure everything sounds and looks good D. A way to further develop AV design concepts that maximizes efficiency of the entire system

Answer: B

Question: 14 In the component video signal, the _____ signal is combined with the _____ information. Response: A. Sync; R-Y B. Sync; Y C. Chroma; Y D. Chroma; B-Y

Answer: B

Question: 154 While evaluating a potential audio/video conference room site, you notice the HVAC system appears to be introducing a substantial amount of noise into the environment. What should be your first course of action? Response: A. Tell the customer that the HVAC noise will help mask the audio conferencing system for the nearby cubicles B. Obtain RC or NC measurements of the HVAC noise and provide to the design team to articulate the implications to the client's site C. Ask the client for the HVAC system schematics D. Advise the customer to shut off the HVAC system during system usage

Answer: B

Question: 16 When working with a client what should be AVOIDED to ensure that you are communicating effectively? Response: A. Using diagrams and drawings as a reference B. Industry slang terms and jargon C. Plain language D. Demonstrating abstract concepts with real life examples

Answer: B

Question: 164 The main panel distributes power using _____. Response: A. Panelboards and service entrances B. Feeders and subpanels C. Branch circuits and feeders D. Service entrances and subpanels

Answer: B

Question: 205 Communication that allows a return message is called _____. Response: A. Omnidirectional B. Bidirectional C. Multidirectional D. Unidirectional

Answer: B

Question: 206 Noise overcomes the signal after many generations of reamplification of a(n) _____ signal. Response: A. Digital B. Analog C. Low D. High

Answer: B

Question: 207 Standard DV cameras usually compress at a ratio of _____. Response: A. 10:1 B. 5:1 C. 3:2 D. 2:1

Answer: B

Question: 208 When billing for an AV project, what are the interim invoices, or interim payments? Response: A. The weekly payments an AV company must make to contractors throughout the building phase B. An agreed proportion of the cost of labor, equipment and materials for a specific portion of a project C. The cost of architectural consulting during preliminary stages of the project D. Calculations of the actual costs of the project as the AV contractor proceeds to work

Answer: B

Question: 21 What is the purpose of the Program Report and what factors should be addressed in it? Response: A. To provide end users with an opportunity to express concerns about the project B. Provide interpretation of user AV needs and a functional description of the systems C. To provide detailed engineering information to system designers D. Provide suppliers with an opportunity to present ideas and sell products

Answer: B

Question: 225 While evaluating a site environment, a room appears to suffer from reverberation. What treatment could be recommended to improve the acoustics in the room? Response: A. Replace carpets with laminated flooring B. Use soft furnishings and flooring C. Add an acoustic mirror to one end of the room D. Replace curtains with blinds

Answer: B

Question: 226 A display has a problem with the intensity and hue of color information. Which tool should be used to check this? Response: A. DSP B. Vectorscope C. Oscilloscope D. Waveform monitor

Answer: B

Question: 231 The inside of a typical AV rack is _____ wide, and the outside varies from _____. Response: A. 1 foot (305mm); 2 to 7 feet (610mm to 2.13m) B. 19 inches (482.6mm); 21 to 25 inches (533 to 635mm) C. 25 inches (635mm); 19 to 21 inches (482.6 to 533mm) D. 21 inches (533mm); 19 to 25 inches (482.6 to 635mm)

Answer: B

Question: 365 When planning an electrical system, do not exceed ____ of the capacity of any circuit. Response: A. 95 percent B. 80 percent C. 65 percent D. 75 percent

Answer: B

Question: 366 For what purpose, would the AV technician designate a loopback Internet protocol address in the 127.0.0.1 to 127.255.255.254 range in a network configuration? Response: A. To force information intentionally onto a connected network B. To test the local device to see if TCP/IP is working on your system C. To designate which network traffic is to be routed from "outside" D. To expedite the "low" of network traffic in interconnected networks

Answer: B

Question: 368 What drawing would you review to find out exactly how the projector should be mounted to the ceiling? Response: A. Reflected ceiling plan B. Detail drawing C. AV system schematic D. Mechanical drawing

Answer: B

Question: 414 [Creating AV Solutions/Define the functional AV scope] Which drawings does one usually provide for customer approval during the bid process? Response: A. Final drawings B. Concept drawings C. Marked-up drawings D. As-built drawings

Answer: B

Question: 431 AV System Performance Verification Process is also commonly referred to as: Response: A. Tweaking B. Commissioning C. Maintenance D. Programming

Answer: B

Question: 97 What would be the volume of a room that measures 7 meters (22.96 feet) long, by 6 meters (19.68 feet) wide and 3 meters (9.84 feet) high? Response: A. 110 square meters (2,525 square feet) B. 126 cubic meters (4,446.23 cubic feet) C. 14 cubic meters (4,325.34 cubic feet) D. 155 square meters (5,280 square yards)

Answer: B

Question: 99 What is the most likely problem if the projector keeps powering off? Response: A. There is a fluctuation in the power outlet causing an electrical surge to ground B. Overheating due to dirty filter or cooling fan malfunction C. Overcharging of the projector battery since previous use D. Insufficient bandwidth to support the image resolution

Answer: B

Question: 100 In the OSI model, cabling and patchbays are elements of _____. Response: A. Layer 2, the Data Link layer B. Layer 4, the Transport layer C. Layer 1, the Physical layer D. Layer 3, the Network layer

Answer: C

Question: 160 While surveying a conference room for a system upgrade, an engineer measures 55 dB SPL A-wtd of ambient noise when the room is empty. How should they proceed? Response: A. Add voice lift to the system proposal B. Add more loudspeakers to the system proposal C. Speak with the client about getting more information on how to address the noise source D. Do nothing, this level of ambient noise is well within system tolerance

Answer: C

Question: 181 Phantom power is the _____ required to power a condenser microphone. Response: A. Polarized conductor B. Electrical field C. Remote power D. Internal capacitor

Answer: C

Question: 22 An AV rack is a housing unit that _____ electronic equipment. Response: A. Identifies B. Elevates C. Protects and organizes D. Cools

Answer: C

Question: 220 [Servicing AV Solutions/Troubleshoot and Repair AV solutions] A client has reported that a laptop input is not working. The interface is connected to an HDMI wall plate. No connectors appear damaged. It has been verified that the interface is receiving a signal and the projector is on the correct input. What is the next logical step in troubleshooting the issue? Response: A. Replace the interface B. Re-terminate the wall plate C. Replace the HDMI cable with a known-working cable D. Unplug the cables, and using a TDR device, test all the cables

Answer: C

Question: 227 What is the total impedance of a system consisting of three loudspeakers, each with 4 ohms of impedance, connected in series? Response: A. 2 ohms B. 4 ohms C. 12 ohms D. 32 ohms

Answer: C

Question: 228 Preventative maintenance tasks and intervals are detailed in the _____. Response: A. Elevation drawing B. Program report C. Service agreement D. DISCAS standard

Answer: C

Question: 233 What is the load limit? Response: A. The maximum weight of an equipment rack B. The highest intensity a sound system can produce C. The weight at which the item will structurally fail D. The tendency for an equipment rack to tip over

Answer: C

Question: 239 What is the BEST way to determine how reverberant a space is? Response: A. Clap your hands and listen for an echo B. Ask the client if anyone has complained that the room is too noisy C. Use an RT60 meter D. Use a DB SPL meter

Answer: C

Question: 252 When creating specifications for a recording or archiving system, what recording factors need to be considered? Response: A. File conversion, hard disk space available, speed of network connections and IP addresses available B. Compatibility with police surveillance equipment, local ordinance approval C. Purpose of use, length of recordings, accessibility of recordings, signal type and location for the device D. Use of bit processing versus maximum storage cache parameters

Answer: C

Question: 254 Projectors may use different lamp technologies for different reasons. For long life without changing the light source, which technology is preferred? Response: A. Halogen lamp B. Fluorescent lamp C. LED lamp D. Arc lamp

Answer: C

Question: 256 When establishing initial contact with a client, try to develop a relationship early on with the: Response: A. Chief operating officer B. Information technology manager C. Stakeholders D. Purchasing manager

Answer: C

Question: 26 When a new AV device fails within the first few weeks after installation, under which type of warranty is the repair typically addressed? Response: A. System warranty B. Service agreement C. Manufacturer's warranty D. Preventive warranty

Answer: C

Question: 402 What type of termination does the following picture show? Response: A. XLR B. 8P8C C. BNC D. RCA

Answer: C

Question: 432 Which of the following documents would an AV company submit in the event that a modification in the building design impacted the AV system installation requirements? Response: A. Modification announcement (MA) B. Construction change directive (CCD) C. Request for change (RFC) D. Progress report (PR)

Answer: C

Question: 47 The opposition to the flow of electrons in AC is called _____. Response: A. Ohms B. Resistance C. Impedance D. Dissipation

Answer: C

Question: 156 Power is measured in _____. Response: A. Voltage B. Impedance C. Resistance D. Watts

Answer: D

Question: 158 If the displayed text size in a projected presentation is 3 inches (76 mm), then the viewer should not be farther away than ___ for reading the text. Response: A. 150 inches (3,810 mm) B. 300 inches (7,620 mm) C. 75 feet (23 meters) D. 450 inches (11,400 mm)

Answer: D

Question: 171 Which type of server automatically assigns an IP address to the MAC address during the device's connection to a network? Response: A. Gateway B. Virtual private network C. DNS D. DHCP

Answer: D

Question: 20 How should the AV design ensure that the AV system addresses the necessary display signal sources? Response: A. By including a signal switcher in the system design B. By including all potential signal sources in the AV system control room C. By establishing a clear, up-front understanding of the media that the client needs to present D. By providing appropriate system inputs for each type of signal source

Answer: D

Question: 200 Which of the following is a technical aspect of a video display system that the AV technician needs to identify? Response: A. The signal to be used by the waveform monitor B. The calibration of the oscilloscope prior to system installation C. The wire gauge of the digital cables D. The types of signals to be used (i.e. analog, digital, composite, HDMI)

Answer: D

Question: 267 A customer reports that, after a water leak in their conference room, the projector won't turn on. What should the service technician do FIRST? Response: A. Replace the projector B. Replace the projector lamp C. Update the firmware on the control system D. Inspect each system component for water damage

Answer: D

Question: 27 What should be done first if a control system's touch screen is reported as locked, frozen, or otherwise not functioning? Response: A. Remove the device, switch it out and return it to the manufacturer for diagnostic checks B. Use a voltage meter to check for continuity, remove mother board and switch it out C. Reroute all systems to the nearest functioning system D. Check all connectors; confirm the screen is not in power saver mode

Answer: D

Question: 279 When reviewing the needs analysis for any project, it is wise to remember that the: Response: A. End justifies the means used to attain the necessary equipment B. End project tasks, applications, and functions determine the end user needs C. The project will become too expensive if the end user requests too many applications D. End user needs to determine the applications, which determine the tasks and functions

Answer: D

Question: 296 Typically, what type of connector finishes the shielded twisted-pair cable? Response: A. XRL B. RXL C. LRX D. XLR

Answer: D

Question: 303 Which of the following is a type of fiber-optic cable identified by its yellow outer jacket? Response: A. ST B. SC C. Multimode D. Single-mode

Answer: D

Question: 308 What client contact information should be collected during initial client meetings? Response: A. The main client contact B. The client technical representative C. Contacts that may be required for site inspection and installation, including the architect, building manager, construction manager, security manager, IT manager, and so on D. All of the listed

Answer: D

Question: 309 A _____ address is unique to every device and identifies a network's equipment. Response: A. Transfer mode B. Baseband C. Digital subscriber line D. MAC

Answer: D

Question: 355 What is typically the most efficient process for localizing the faulty function within a malfunctioning AV system? Response: A. Test each of the components in the order of signal flow B. Test each of the components beginning at the final output, working backward C. Begin with testing the major functions, and then move to the minor functions D. Logically divide the system in half, determine which portion has the failure, and then repeat for the failed half

Answer: D

Question: 357 Which of the following rack-ventilation methods uses a fan that draws air from the rack? Response: A. Convection B. Pressurization C. Conditioning D. Evacuation

Answer: D

Question: 36 The strength of the electrical audio signal from a microphone is called a(n) _____ -level signal. Response: A. Dynamic B. Condenser C. Electret D. Mic

Answer: D

Question: 367 [Implementing AV Solutions/Integrate AV solutions] Bluetooth technology can be useful in AV systems because it ____. Response: A. Can communicate over long dista B. Connects similar devices via LAN C. Uses MAC addressing to connect the network D. Allows additional connections for control of source devices

Answer: D

Question: 400 AV companies are typically required to provide documentation of the AV system after a project is complete. What is that documentation typically composed of? Response: A. Manufacturer manuals for all equipment that contain instructions for its operation B. System design and configuration, including signal paths, to enable a technician to troubleshoot and correct any problems with the system C. Configuration of the control system, including DIP switch settings and IP addresses of individual components D. Operating instructions written for the AV knowledge level of the end user E. All of the listed

Answer: D

Question: 67 _____ is the most important step in converting data in a transmitter. Response: A. Transmission B. Demodulation C. Extraction D. Modulation

Answer: D

Question: 72 Numerous, persistent reflections of sound are called _____. Response: A. Directional sound B. Echo C. Surface reflection D. Reverberation

Answer: D

Question: 79 As part of regular system maintenance, when is the BEST time to update device firmware? Response: A. On Friday afternoons B. As soon as updates are available C. Device firmware should never be updated after system sign-off. D. After coordination with the client, and when the system will be available for an extended period of time

Answer: D

When creating a purchasing list, the AV professional should: Identify the specific quantity and products required

Answer: D

Which of the following is not an objective of training end users on the operation of the AV system?

To eliminate the need for AV company maintenance and repair calls

If an AV professional believes that an AV system requires its own VLAN, what information must be communicated to the AV professional's IT counterparts?

Why the VLAN is necessary