Fo1
A person's desire to be like another person is an example of ________ power.
Identification
200. Recklessness is generally a result of
Improper attitude
97.Human Factors that often contribute to accidents have been classified into three broad categories known as ______, ________, or ________
Improper attitude, lack of knowledge or skill, and physically unsuited
In terms of resource allocation, the company officer must:
Make the best possible use of available resources
Building construction classifications are based on:
Materials used in construction and hourly fire resistive ratings
100. If a complaining citizen is angry or upset, the company officer must:
Remain calm and in contro
The Planning Section that tracks the location of personnel and equipment is the _______ unit.
Resource
An employee becomes frustrated by conflicting orders of different supervisors. This problem is caused by violation of what?
Unity of command
73. Expert power is best described as:
Authority due to skill or knowledge
The first step in the decision-making process is to:
Classify the problem
68.The employee development style that is used to assist the employees in improving their skills knowledge is what?
Coaching
A subordinate's perception of a supervisor's authority to administer discipline is referred to as ______ power.
Coercive/punishment
A company officer issuing a reprimand for no submitting a report on time is an example of _____ power.
Coercive/punishment power
Communication involves a process of 2 or more people sending and receiving information. What is required by each person in the process?
A single-issue message is confirmed by feedback
. When delegating a task to a subordinate, an officer has to ensure that the:
Assigned firefighter is capable of doing the job
The forms of communication used to transmit a message from a sender to a receiver may include which of the following?
Audible means
The company officer plays a major role it _________.
Building teamwork
210. The RIT crews need to be staged in the ______
Cold Zone
Which of the following statements is true regarding the four-step method of instruction?
Company officers should never alter the four-step method of instruction
Effective company officers handle conflict by doing what?
Confronting the problem as soon as it arises
The primary fuel load for Type I construction is:
Contents
One of the first skills required of company officers when dealing with irate citizens is:
Effective listening
96.The heating, ventilation, air conditioning system are sometimes designed to:
Eject smoke and fire gasses
The participative management style in the decision-making process provides the advantage that:
Empowerment adds increased personal commitment to the process
The company officer that provides a written or practical test is applying which step in the method of instruction?
Evaluation
When conducting a building inspection or pre-incident survey, you should begin with the:
Exterior
The expected maximum amount of combustion material in a given fire area is a definition for:
Fuel load
The bulk/quantity of material that will burn if ignited is called ______________.
Fuel/Fire load
A company officer is given training on specialized training on a specialized activity (code enforcement) by a staff officer. The company officer then trains the company on code enforcement, but the staff officer keeps the authority to correct the implementation. This type of authority is best described as ________.
Functional Supervision
Designating a functional assignment such as ventilation would be considered a _______
Group
Before attacking any hazardous materials spill or fire, the company officer needs to ensure they: _________.
Have the correct type and amount of extinguishing agent
When determining fuel loads within a building, the two factors that must be considered are:
Interior surface covering and furniture
The fire service customer base includes __________, __________, & _____________.
Internal customers, external customers, stakeholders
Upon completion of the exterior portion of the pre-incident survey, the company officer should start
Internally from either top to bottom or bottom to top
The ability of a system to work with and use the parts or equipment of another system is known as ___________.
Interoperability
To be valid, a performance test must reflect what was stated in the:
Learning objective
Which of the following statements is true regarding lightweight concrete roof construction?
Lightweight concrete roofs are very stable under fire conditions
99.If a citizen approaches a company officer with an unusual request, which of the following must be done?
Listen and respond with authority
Having a senior firefighter assigned to a new recruit for the purposes of the skill improvement and position advancement is an example of:l
Mentoring
64.Effective incident command is based on __________.
Modular organization
The company command officer has 3 command options upon arrival at the scene of an emergency which are: _____, _______, and _______.
Nothing showing, fast attack, command
Statements of measurable outcomes used to accomplish a goal are called
Objectives
Which of the following statements is true regarding company-level training?
One goal of company level training is to maintain the mastery of skills that were acquired during formal entry-level training
The _____ section chief manages the incident tactical activities
Operations
A _____ is a guide for decision making; a _______ is a detailed guide for action
Policy; Procedure
Which of the following best describes the term "identification/referent power"
Power derived from someone's desire to emulate another
133. Legitimate power is:
Power that is bestowed by the organization
98.Identification power is:
Power that is derived from someone's desire to relate to and emulate another
Punishments/coercive power is best described as:
Power to discipline others
Division of labor accomplishes what?
Prevents duplication of effort
Company officers who utilize effective delegation do what?
Provide an empowerment tool to their subordinates
At an emergency incident, command vehicles should be placed: ____________.
So they have a good view of two sides of the scene
The concept that an individual is limited in the number of subordinates that can be effectively supervised is known as ________.
Span of Control
The activities that support those providing emergency services is an example of ________ functions.
Staff
A rule for measuring or a model to be followed is a description of a:
Standard
A set number of the same kind and type of resources staffed with a specific minimum number of personnel describes a:
Strike team
Reward power is
The ability to provide a job assignment or promotion
209. Reward power is best described as:
The ability to recognize others
In verbal communications, barriers such as anger, or emotional state, can cause what?
The message to be misunderstood
Which of the following applies to standard operating procedures (SOPs)
They are the basis for much of the company-level skills training
In the implementation step of public education program development, which of the following is accomplished?
Training is delivered
Ordinary construction is:
Type III masonry exterior walls
40.The company officer's duty regarding policies is to __________.
Understand and consistently apply them on the job
As part of the transformational leadership theory, the alpha leaders _____________.
Understand the organization's goals and they align people and resources to achieve it
When a subordinate takes a problem directly to a higher-ranking officer, this breach violates the principle of:
Unity of command
A company officer must understand the four principles of organization which are what?
Unity of command, span of control, division of labor, and command tactics
Each individual reporting to only one supervisor defines _________.
Unity of control
The step in the conflict resolution process that converts the decision into action is concerned with
A decision that all parties will adhere to through agreement or force
The company officer must realize that listening is a/an __________ process.
Active
88.For the division of labor principle to be effective
All positions within the organization must be clearly defined
39The company officer's ability to reward an employee is:
An important incentive because it acknowledges the employee's value
In a scalar organization
Decisions are made from the top down
One of the ways the company officer can increase their productivity is through:
Delegation
89.The four-step method of counseling fire and emergency services personnel should include a:
Description of current performance, desired performance, commitment and follow up
Which of the following is defined as breaking down large jobs into smaller tasks
Division of labor
. Adequate preplanning of structures will: __________
Reveal hazards that may exist
chief officer giving someone a raise or promotion is a highly visible use of _______ power.
Reward
Within a(n) _________ organizational structure, certain decision-making authority is delegated to lower levels and communication is enhanced.
Scalar
272. When delegating job duties, the company officer should:
Should delegate only the appropriate amount of responsibility and authority to achieve a sense of ownership
The leadership style that matches the leader's style to the maturity of the members of the unit is the:
Situational leadership model
Regardless of the size of the scene and what is involved, there are two phases of scene management that always apply.
Size-up and scene control
What type of construction would be at greatest risk from an exterior fire?
Wood frame
fire suppression group is based on the organization principle of:
division of labor
