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For which part of the supply chain do we have to plan? Source Make Deliver Return

All Answers Listed

According to the PEST analysis video, which of the following constitutes a socio-cultural factor? National culture and values Religion Population demographics Human rights All answers listed

All answers listed

In Erin Meyers example of working with cross cultural teams, which culture is not included? Chinese British German Indian

Chinese

For companies who choose a self-governance approach to service operations, they are always better off than outsourcing to another firm True False

False

From the CircusTrix case, what was the professional status of Case Lawrence when he took his sons to the Giants game? Entering retirement Fighting bankruptcy Just graduating from college Selling his business

Fighting bankruptcy

Ultimately, which entrance strategy did Case Lawrence choose when looking to expand into international space? Licensing Foreign Direct investment Joint Venture Franchising

Foreign Direct investment

Which of the following supply chain systems is required in order for Kaizen to succeed? Excessive Bulk Lean Vast

Lean

What does PEST analysis stand for

Political Factors Economic Factors Social Factors Technological Factors

In the PEST analysis video, which company illustrated 3 key steps to a PEST analysis in its efforts to enter the market in Vietnam? Toshiba Rolls Royce Nestle Apple

Rolls Royce

From the CircusTrix case, When initially entering foreign markets, what name did Lawrence give to his unified, global brand? TrixTrax Trampo-Lean Ryze Jumpp

Ryze

According to the video: "Is Free Trade Helpful or Harmful for America?", which sector includes neurologists, college professors, architects, lawyers, medical researchers, and engineers? The 1% Sector The Economic Sector The Service Sector The Educated Sector

Service Sector

According to Bill Urry, walking side by side has a real power in negotiation. True False

True

According to Erin Meyer, two different cultures could perceive the same culture differently. T/F

True

When making judgement calls, we rely on schemas. True False

True

One example of an instrument used in supplier selection is:

Weighted Factor Analysis and Decision Trees

What African proverb did Bill Urry quote? When spider webs unite, they can halt even the Lion. Little by little grow the bananas Do not call a dog with a whip in your hand A fully grown tree cannot be bent into a walking stick

When spider webs unite, they can halt even the Lion.

What is the opposite of offshoring? longshoring outshoring onshoring reshoring

reshoring

Which of the following countries has task-basked trust? Denmark Saudi Arabia Brazil Nigeria

Denmark

What is the SCOR model?

It is a framework for Supply Chain Improvement

Which of the following contains the correct processes within the SCOR model and in the correct order?

Plan, source, make, deliver, and return

With what does Adrian Wooldridge compare the people who say that the best alternative to hyper-globalization is ethnic nationalism? NATO Negotiators Sourdough Bread Bakers Fireflies in the Summer Sky Snakeoil Salesmen

*Snakeoil Salesmen

According to a study done by Deloitte what percent of North American manufacturers no longer manufacture in their home market? 15 25 35 45

15

According to the video in the protectionism section, what percent of Harley Davidson's business was done in Europe in the year previous to the video being made? 15% 50% 24% 21%

15

What is a Greenfield development? A location that is primarily located next to green fields A new physical location that is built from the ground up Development that is undertaken in an environmentally responsible manner Outsourcing operations to a brand new company

A new physical location that is built from the ground up

According to the Culture Map article, which country is the most explicit or low-context culture? Americans Germans Australians French

Americans

Which of the following would be an illustration of offshoring? The Long Beach port forcing ships to dock offshore for 3 days before entering port Apple deciding to move iPhone product engineering from California to India Jack Johnson surfing far from the shore line Harley Davidson opts to buy all of their steel from U.S. companies, instead of from China like they had been doing.

Apple deciding to move iPhone product engineering from California to India

Price Water House Coopers CEO states that the top issue in logistics was Managing cultural differences with people the cost of shipping Time zone differences working with large contracts

Managing cultural differences with people

During which phase of PEST analysis would you include research on education? Technological Socio-Cultural EducationaL Political Economic

Socio-Cultural

Which of the following is NOT one of Erin Myer's eight scales for work? Collaborating Evaluating Persuading Disagreeing

Collaborating

Which of the following, when implemented well, will minimize the ordering cost aspect of the total cost of ownership? Transportation Communication Robust technology Customer Service

Communication

Which of the following, when implemented well, will minimize the ordering cost aspect of the total cost of ownership? Transportation Communication Robust technology Customer Service

Communication

According to the reading, free trade is beneficial to all countries because each can gain if it specializes according to this economic principle: Scarcity of Goods Comparative Advantage Pareto Efficient Production Tragedy of Commons

Comparative Advantage

Which of the following is not a desired result of conducting a PEST analysis? Spot opportunities Implement appropriate practices Avoid problematic practices Confirm your personal cultural schemas

Confirm your personal cultural schemas

According to the reading, the following are all characteristics of ________________________: The internationalising of production, The new international division of labour New migratory movements from South to North The new competitive environment that accelerates these processes, and the internationalising of the state... making states into agencies of the... world.

Corrupt Foreign Practices Act Keynesian Economics *The Globalization Trend The Lack of Wealth of Nations Comparative Advantage

In the United States, the goal of most companies is to keep as many people employed as possible no matter what they are doing. T/F

F

Which of the following is not a positive consequence of offshoring Lower raw materials costs Better business operations that can operate 24/7 Creation of jobs in developing nations Decreased domestic employment rates in the company's home country

Decreased domestic employment rates in the company's home country

Which of the following ownership strategies requires the most operational support? Direct ownership Licensing Franchising Marketing

Direct ownership

What does the "E" stand for in "P.E.S.T. analysis"? Elastic Enterprise Economic EBIT

Economic

According to studies, there's no proof that team negotiations are beneficial. True False

False

According to the video on offshoring, companies that decide to offshore in the interest of saving money always end up doing so. True False

False

As a result of globalization, companies now have to realize that there is a wide range of companies in countries all around the world that may have a competitive advantage that could be used in producing goods or services. In other words, globalization is an extension of the bake or fry decision beyond national borders True False

False

Due to large advances in technology, there are no longer any advantages to being in close proximity to other businesses. True False

False

There is significant evidence that suggests that Toyota's manufacturing is so effective that the quality of any of their vehicles is at the same level, regardless of where it was manufactured. True False

False

When many companies are evaluating suppliers; experience, cost, and comparative advantage trump effective communication 95% of the time. True False

False

According to Erin Myer, what is a key attribute that a foreign manager must have to effectively lead a team consisting of cultures different than their own? Flexibility Persistence in their own cultural ways Complete adherence to foreign ways A winning sense of humor

Flexibility

Which countries represent a technology cluster in the aerospace industry in Europe? France and the UK Germany and Austria Italy and Greece Switzerland and Austria

France and the UK

[____________] and [____________] are essential to political stability and peace in every society. Hope & Opportunity Common Sense & Military Strategy Economics & Negotiation Elections & Democracy

Hope and Opportunity

What is the meaning of the Japanese word "Kaizen"? Sourcing Supplier Improvement Competition

Improvement

Which country has a very hierarchical leadership system according to the culture map? Japan France Mexico Italy

Japan

What is the name of the sign-based scheduling method that was developed by Toyota in lean manufacturing? Mitsubishi Kanban Kaizen Poka-Yoke

Kanban

According to George Mitchell, what is the most difficult obstacle to overcome? Lack of Trust Cultural barriers Monetary disagreements Pride

Lack of Trust

Which of the following is not one of the five keys to dealing with translators? Only have a translator you've known for multiple years. Manage and plan for translation like you would any other tactical element in dealmaking. Stay on guard become some interpreters will try to take control of negotiations. Speak in short, bite-size chunks and pause after each one to give your interpreter a chance to translate your words

Only have a translator you've known for multiple years.

According to Milton Friedman what will result in prosperity for North America? Open Our Boundaries Insource All Steel Production to the U.S. Use Local Infrastructure to Exclusively Trade Within North America Increase Tariffs on Chinese Goods

Open Our Boundaries

According the the video with Erin Myer you can't start thinking about global teamwork or multi-cultural interaction unless you think about: Relativity International cultures Cultural management Collaboration

Relativity

Which of the following sourcing strategies results in a less complex supply chain? Offshoring Reshoring Outsourcing Doubling the amount of your suppliers

Reshoring

What does Bill Urry Call the surrounding community of the conflict? The third side The outsiders The gallery The variables

The third side

According to Bill Urry, what is the secret to peace? The third side; us Money War Politicians

The third side; us

According to the video on international trade , the volume of world trade today is 27 times larger than it was in 1950. T/F

True

Hong Kong was a good initial international location for CircusTrix in part because it allowed the company to avoid localization as much as possible True False

True

UPS is well known for managing the distribution of products for companies like Nike and Toshiba True False

True

What does the strategy "Cope with Culture clashes" mean? Understand triggering factors, such as deadlines, distractions, and emotional stressors to overcome cultural differences. Listen carefully during talks and reframe questions as necessary Overcome cultural barriers and learn who you're negotiating with by finding out details about their background and experience Think through factors of negotiation in advance, including location, team members, and agenda

Understand triggering factors, such as deadlines, distractions, and emotional stressors to overcome cultural differences.

According to Erin Myer's research, which of the following countries has the lowest context communication? United States Finland Russia China

United States