Hospitality Human Resources Management Ch. 13
wrongful discharge
a charge brought against an employer for terminating employees without due process or without substantial efforts to first call an employees attention to improper work habits and to help the employee change; terminating an employee's employment without sufficient reason
progressive discipline
a discipline process in which employees are given increasingly stiffer penalties for infractions; usually progresses from an oral warning, to a written warning, to a suspension, and finally to discharge.
discharge theory
a meeting between an employee and employer in which the purpose is to terminate the employees employment
exit interview
a meeting conducted between an employer and an employee leaving the organization that attempts to identify specific training needs or other work-related problems
attitude survey
a needs assessment method designed to determine when behavior training is required; also a questionnaire or other information gathering tool designed to determine how employees feel about work issues
hierarchical appeals process
a process that employees who feel they have been treated unfairly can use to take their concerns to succeeding levels of the chain of command
open-door appeals process
a process used by employees who feel they have been treated unfairly, in which they are free to take their concerns to any manager
peer review appeals process
a process used by employees who feel they have been treated unfairly, in which they take their concerns to boards made up of other employees and managers.
retention program
a program designed to reduce turnover
preventative discipline
a type of discipline emphasizing recognition of good behavior instead of bad behavior
implied employment contract
an agreement that is implied from information in employee and training manuals and other documents suggesting that employees have the right to work for their employer as long as they do a good job
hot stove approach
an approach to discipline based on immediate punishment for each offense
employment at will
an employment policy stipulating that employers can discharge employees at any time for any reason
turnover costs
tangible or intangible costs incurred by a hospitality operation to replace an employee
whistle blowing
the act of informing authorities of illegal or unethical actions taken by one's employer
turnover
the rate at which employees leave a company or work unit
separation costs
turnover costs associated with exit interviews, separation pay, closure of employee benefits files, and unemployment taxes.
training costs
turnover costs associated with preparing new employees to be productive
replacement costs
turnover costs associated with replacing lost employees, which include recruiting, advertising, uniforms, manuals, interviewing, and other related costs.