HR 3100 Exam 1
Hierarchy, Adhocracy, Market and Hierarchy (four categories of organizations)
-Clan (collaborate)- means are cohesions, community. ends are morale, development. -Adhocracy (create): means are adaptability, creativity. ends are innovation, growth. -Market (compete): means are customer focus, productivity. ends are market share, profitability -Hierarchy (control): means are consistency, measurement, process control. ends are efficiency, timeliness
We build stereotypes through a four-step process. What is not a part of this process?
Appraisal
When must managers accurately identify and communicate the behavioral characteristics and results that look for in a good performance?
At the beginning of the review cycle
Identify the similarity between the natural attrition and early retirement strategies for reducing a labor surplus.
Both strategies yield slow results for an organization
Which type of organizational culture has been shown b research to be most strongly related to job satisfaction?
Clan culture
_______ are levers for changing organizational culture, addressing all three levels of culture.
Deliverate role modeling, training, and coaching
The contingency approach is just common sense : T or F
F: situation based approach, depends on each path of the situation, you go at the moment
Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This was diagnosed as a _______ level problem.
Group
Britt, a production manager is expecting a labor shortage for a short period of time. He would like to avoid it with a strategy that can be easily eliminated in the future when there is optimal labor available for work. Which is the right solution?
Hiring temporary employees
FileTech, a company headquartered in the US, opens an overseas facility in Ireland. In this scenario, the Irish facility is located in a ________
Host country
______ are goals and incentives set to promote a desired behavior but instead encourage a negative one
Ill-conceived goals
Nicole sees retire aged people don't want to leave. Why don't they want to leave?
Jobs are becoming lessphysically demanding
Which agreement was adopted by Canada, Mexico, and the US to encourage trade between the three countries
NAFTA
manufacture widgets. Entered into contract with a third part to perform processing orders, manage inventory levels, shopping products to customers. Company is engaged in outsourcing
Organization use outsourcing as a way to operate more efficiently and save money
________ is the combination of stable physical, behavioral ad mental characteristics that gives individuals their unique identity.
Personality
Whistleblower
S
What is true about cultures with long-term orientation?
They focus primarily on cultural values that tend to pay off in the future
What refers to a country that is neither the parent country nor the host country of a company?
Third country
A problem is
a gap between an actual and desired solution
A beverage company headquartered in Miami selects a Brazilian manager to run its Mexican operations. The Brazilian manager is......
a third country national
What is a multinational country
an organization that builds facilities in a number of different countries in an effort to minimize production and distribution costs
_____ are the phases of organizational socialization
anticipatory, encounter, and change, and aquisition
Cultural Artifact
anything created by humans which gives information about the culture of its creator and users
step to counter negativity in downsizing
build confidence in the company's plan for a stronger future
The steps in the process of stereotypes in order are...
categorization, inferences, expectations, maintenance
Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried Nathan is likely to score high on...
conscientiousness
In general, the results of reference checks for job applicants will be most valid if employers
contact many references
There are 2 key situational characteristics that affect perception: the _____ of the interaction and the culture and race _____ between perceivers
context; consistency
Pop's Ice Cream Store sales were down 15% this summer. The owner Pop, says that in his experience, rainy summers mean lower ice cream sales. Johnathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Johnathan is using a _______ perspective
contingency
People with high _____ see themselves as capable and effective
core self-evalutions
Clan organizations
devote considerable resources to hiring and developing employees
_____ is not a function of organizational culture
diversity management
Halim, one of your employees, always takes it easy, ignores problems, and rarely takes action. He...
does not have a proactive personality
A company with _____ level participation is likely to have a single office, the headquarters in the parent country.
domestic
Correct statement regarding downsizing
downsizing often disrupts the social networks
Joe, a CEO, owns a company that works in groups but it feels inefficient. Downsizing the organization will enhance efficiency but what is the downside?
downsizing will interfere with effectiveness of the organization's teamwork
Wilma heads the production department a firm stresses importance of maintaining regular contact with customers. Expecting labor surplus. Wilma rejects downsizing. What explanation validates that?
downsizing would hurt long term organization effectiveness
Market cultures...
drive toward productivity, profit, and customer satisfaction
___ formally lay out the steps an employee may take to appeal an employers decision to terminate that employee
due process policies
The _______ of a country's labor force affects how and the extent to which foreign companies want to operate there
education and skills levels
What is not a basic dimension of Big 5 personality dimensions?
emotional intelligence
Klaus works in a very stressful job but maintains his cool even in the worst of times. This demonstrates...
emotional stability
Steve, CEO, learns that his company is perceived as low-value by customers. He plans to combat this by hiring highly skilled and knowledgeable employees in order to improve Winsfield's competitive standing. In this scenario, Steve will most likely be hiring
employees with a core competency
right to end relationship at any time, context of relationship based on
employment at will
Adhocracy cultures
empower employees to take risks
Motollo Pasta uses their website to explain that five traits make their culture distinctive- creativity, sustainability, family, community, diversity. What level of organization culture does this represent?
enacted values
Perot Fragrances states they are a moving, flexible, innovative, customer-oriented, global company that delivers real value to our shareholders but our unrelenting focus on performance and the unswerving dedication of our worlds dedicated employees. When they grow, they increase their wage. What does this represent?
espoused values
which of the following is an element in the final stage of HR planning?
evaluating the outcomes
What is the usual way in which companies first enter foreign markets?
exporting
organizations with market cultures are describe as
externally focused and valuing stability and control
People who are outgoing, talkative, sociable and assertive are likely to score high on...
extroversion
Gannet Publishers has traditional layers of management and emphasis is placed on following the chain of command. Power, status, and position help the leaders within a hierarchy culture manage their employees. Gannet appears to have a ______ culture
hierarchical
Marissa is office manager in a company. Her employees come late, leave early, and Marissa covers it. She ranks...
high on agreeableness
Bob, an HR manager at Delarir, is expecting a labor surplus. He has 8 months to deal with the problem and uses a _____ which causes less suffering for the employees
hiring freeze
Janet, an HR manager, hires employees who provide specific set of knowledge and skills. In strategic planning, Janet is ...
hiring individuals with a core competency
Carrie goes out to lunch and orders a diet soda. If we consider ____, she is likely to prefer a salad for lunch
implicit cognition
Pat is applying for a new job. What helps her online image?
including information about her volunteering activities
Alexa quit her job because she felt it was boring. This was diagnosed as a _______ level problem.
individual
Proactivity is not related to....
intelligence
Organizations with clan cultures are described as
internally focused and valuing flexibility
What is a feature of a company with an individualistic culture?
it exhibits a greater difference between the highest and lowest pay in the organization
Why is temporary employment popular with employers
it gives employers fliexibility in operations
OB is important in all facets of school and work because
it helps us understand and manage people
Internal source of recruiment
job postings
The use of implicit cognition...
leads people to make biased decisions
In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?
make sure your recommendation addresses the cause of the problem
glowing statement about a candidate and new company learns of old misconduct, new may sue old for
misrepresentation
Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Jo might be kicked out of the class and that this would hurt her team's chances of doing well on their project. What is this?
motivated blindness
What is not one of the key perceiver characteristics that affect our perceptions of others?
non-verbal cues
The levels of organizational culture are
observable artifacts, espoused values, and basic underlying assumptions
Because of auditors of XYX company accepted a client firms questionable financial statements when the infractions have occurred over time. James believes that they are...
on a slippery slope
Sharon quit her job because she felt her department's reward system favored men. This was diagnosed as a _______ level problem.
organizational
Which of the following statements about organizational culture is true?
organizations tend to have one dominant type of culture
______ is when we give a pass to unethical behavior if the outcome is good
overvaluing outcomes
Gerard is an Australian citizen and works at the headquarters of an Australian company. This would make him a _______
parent country national
Alana looks at clouds and sees flowers, Sammy sees jellyfish. They have different....
perceptions
Edward, a US businessman, visits India for a corporate meeting. While interacting with the board members, he addresses them by their first names, as he does with board members of the US. However, the board members in India were offended by the gesture. What differences in culture does this scenario reveal?
power distance
In the context of managing HR, process of ____ creates a buffer between planning and the actual selection of new employees
recruiting
____ influence job applicants organizational reaches
recruitment sources
Marion, a shift supervisor, keeps a performance diary for each employee. Mechanisms like this can _______ performance appraisals.
reduce bias in
there's a labor surplus but it should turn around in 6 months, how should it be handled?
reduced work hours
Phase retirement program
reducing both the number of hours older employees work and the cost of these employees
Personal factors and _____ are the two broad categories of OB concepts and theories
situation factors
Human Capital
skills, knowledge and experience possessed by an individual or population, viewed in terms of their value or cost to an organization or country
Problem solving and critical thinking are _______ because they use logic and reasoning to develop and evaluate options
soft skills
Women have a harder time than men being perceived as effective leaders. This is an example of a....
stereotype
in the context of HR planning, implementation that ties planning and recruiting to an organizations strategy and to its efforts to develop employees becomes a complete program of...
talent management
Social Capital
the networks of relationships among people who live and work in a particular society, enabling that society to function effectively
lead the market pay strategy
the pay more
Onboarding
the process of integrating a new employee into an organization or familiarizing a new customer or client with one's products or services
The remedy for motivated blindness is...
to root out conflicts of interest
What is not a behavior that research found in employees' categorical knowledge of good leaders?
using autocratic speech
What is not a driver or cause of organization culture
work attitudes and behaviors