HR 3100 Exam 1

Hierarchy, Adhocracy, Market and Hierarchy (four categories of organizations)

-Clan (collaborate)- means are cohesions, community. ends are morale, development. -Adhocracy (create): means are adaptability, creativity. ends are innovation, growth. -Market (compete): means are customer focus, productivity. ends are market share, profitability -Hierarchy (control): means are consistency, measurement, process control. ends are efficiency, timeliness

We build stereotypes through a four-step process. What is not a part of this process?

Appraisal

When must managers accurately identify and communicate the behavioral characteristics and results that look for in a good performance?

At the beginning of the review cycle

Identify the similarity between the natural attrition and early retirement strategies for reducing a labor surplus.

Both strategies yield slow results for an organization

Which type of organizational culture has been shown b research to be most strongly related to job satisfaction?

Clan culture

_______ are levers for changing organizational culture, addressing all three levels of culture.

Deliverate role modeling, training, and coaching

The contingency approach is just common sense : T or F

F: situation based approach, depends on each path of the situation, you go at the moment

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This was diagnosed as a _______ level problem.

Group

Britt, a production manager is expecting a labor shortage for a short period of time. He would like to avoid it with a strategy that can be easily eliminated in the future when there is optimal labor available for work. Which is the right solution?

Hiring temporary employees

FileTech, a company headquartered in the US, opens an overseas facility in Ireland. In this scenario, the Irish facility is located in a ________

Host country

______ are goals and incentives set to promote a desired behavior but instead encourage a negative one

Ill-conceived goals

Nicole sees retire aged people don't want to leave. Why don't they want to leave?

Jobs are becoming lessphysically demanding

Which agreement was adopted by Canada, Mexico, and the US to encourage trade between the three countries

NAFTA

manufacture widgets. Entered into contract with a third part to perform processing orders, manage inventory levels, shopping products to customers. Company is engaged in outsourcing

Organization use outsourcing as a way to operate more efficiently and save money

________ is the combination of stable physical, behavioral ad mental characteristics that gives individuals their unique identity.

Personality

Whistleblower

S

What is true about cultures with long-term orientation?

They focus primarily on cultural values that tend to pay off in the future

What refers to a country that is neither the parent country nor the host country of a company?

Third country

A problem is

a gap between an actual and desired solution

A beverage company headquartered in Miami selects a Brazilian manager to run its Mexican operations. The Brazilian manager is......

a third country national

What is a multinational country

an organization that builds facilities in a number of different countries in an effort to minimize production and distribution costs

_____ are the phases of organizational socialization

anticipatory, encounter, and change, and aquisition

Cultural Artifact

anything created by humans which gives information about the culture of its creator and users

step to counter negativity in downsizing

build confidence in the company's plan for a stronger future

The steps in the process of stereotypes in order are...

categorization, inferences, expectations, maintenance

Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried Nathan is likely to score high on...

conscientiousness

In general, the results of reference checks for job applicants will be most valid if employers

contact many references

There are 2 key situational characteristics that affect perception: the _____ of the interaction and the culture and race _____ between perceivers

context; consistency

Pop's Ice Cream Store sales were down 15% this summer. The owner Pop, says that in his experience, rainy summers mean lower ice cream sales. Johnathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Johnathan is using a _______ perspective

contingency

People with high _____ see themselves as capable and effective

core self-evalutions

Clan organizations

devote considerable resources to hiring and developing employees

_____ is not a function of organizational culture

diversity management

Halim, one of your employees, always takes it easy, ignores problems, and rarely takes action. He...

does not have a proactive personality

A company with _____ level participation is likely to have a single office, the headquarters in the parent country.

domestic

Correct statement regarding downsizing

downsizing often disrupts the social networks

Joe, a CEO, owns a company that works in groups but it feels inefficient. Downsizing the organization will enhance efficiency but what is the downside?

downsizing will interfere with effectiveness of the organization's teamwork

Wilma heads the production department a firm stresses importance of maintaining regular contact with customers. Expecting labor surplus. Wilma rejects downsizing. What explanation validates that?

downsizing would hurt long term organization effectiveness

Market cultures...

drive toward productivity, profit, and customer satisfaction

___ formally lay out the steps an employee may take to appeal an employers decision to terminate that employee

due process policies

The _______ of a country's labor force affects how and the extent to which foreign companies want to operate there

education and skills levels

What is not a basic dimension of Big 5 personality dimensions?

emotional intelligence

Klaus works in a very stressful job but maintains his cool even in the worst of times. This demonstrates...

emotional stability

Steve, CEO, learns that his company is perceived as low-value by customers. He plans to combat this by hiring highly skilled and knowledgeable employees in order to improve Winsfield's competitive standing. In this scenario, Steve will most likely be hiring

employees with a core competency

right to end relationship at any time, context of relationship based on

employment at will

Adhocracy cultures

empower employees to take risks

Motollo Pasta uses their website to explain that five traits make their culture distinctive- creativity, sustainability, family, community, diversity. What level of organization culture does this represent?

enacted values

Perot Fragrances states they are a moving, flexible, innovative, customer-oriented, global company that delivers real value to our shareholders but our unrelenting focus on performance and the unswerving dedication of our worlds dedicated employees. When they grow, they increase their wage. What does this represent?

espoused values

which of the following is an element in the final stage of HR planning?

evaluating the outcomes

What is the usual way in which companies first enter foreign markets?

exporting

organizations with market cultures are describe as

externally focused and valuing stability and control

People who are outgoing, talkative, sociable and assertive are likely to score high on...

extroversion

Gannet Publishers has traditional layers of management and emphasis is placed on following the chain of command. Power, status, and position help the leaders within a hierarchy culture manage their employees. Gannet appears to have a ______ culture

hierarchical

Marissa is office manager in a company. Her employees come late, leave early, and Marissa covers it. She ranks...

high on agreeableness

Bob, an HR manager at Delarir, is expecting a labor surplus. He has 8 months to deal with the problem and uses a _____ which causes less suffering for the employees

hiring freeze

Janet, an HR manager, hires employees who provide specific set of knowledge and skills. In strategic planning, Janet is ...

hiring individuals with a core competency

Carrie goes out to lunch and orders a diet soda. If we consider ____, she is likely to prefer a salad for lunch

implicit cognition

Pat is applying for a new job. What helps her online image?

including information about her volunteering activities

Alexa quit her job because she felt it was boring. This was diagnosed as a _______ level problem.

individual

Proactivity is not related to....

intelligence

Organizations with clan cultures are described as

internally focused and valuing flexibility

What is a feature of a company with an individualistic culture?

it exhibits a greater difference between the highest and lowest pay in the organization

Why is temporary employment popular with employers

it gives employers fliexibility in operations

OB is important in all facets of school and work because

it helps us understand and manage people

Internal source of recruiment

job postings

The use of implicit cognition...

leads people to make biased decisions

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?

make sure your recommendation addresses the cause of the problem

glowing statement about a candidate and new company learns of old misconduct, new may sue old for

misrepresentation

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Jo might be kicked out of the class and that this would hurt her team's chances of doing well on their project. What is this?

motivated blindness

What is not one of the key perceiver characteristics that affect our perceptions of others?

non-verbal cues

The levels of organizational culture are

observable artifacts, espoused values, and basic underlying assumptions

Because of auditors of XYX company accepted a client firms questionable financial statements when the infractions have occurred over time. James believes that they are...

on a slippery slope

Sharon quit her job because she felt her department's reward system favored men. This was diagnosed as a _______ level problem.

organizational

Which of the following statements about organizational culture is true?

organizations tend to have one dominant type of culture

______ is when we give a pass to unethical behavior if the outcome is good

overvaluing outcomes

Gerard is an Australian citizen and works at the headquarters of an Australian company. This would make him a _______

parent country national

Alana looks at clouds and sees flowers, Sammy sees jellyfish. They have different....

perceptions

Edward, a US businessman, visits India for a corporate meeting. While interacting with the board members, he addresses them by their first names, as he does with board members of the US. However, the board members in India were offended by the gesture. What differences in culture does this scenario reveal?

power distance

In the context of managing HR, process of ____ creates a buffer between planning and the actual selection of new employees

recruiting

____ influence job applicants organizational reaches

recruitment sources

Marion, a shift supervisor, keeps a performance diary for each employee. Mechanisms like this can _______ performance appraisals.

reduce bias in

there's a labor surplus but it should turn around in 6 months, how should it be handled?

reduced work hours

Phase retirement program

reducing both the number of hours older employees work and the cost of these employees

Personal factors and _____ are the two broad categories of OB concepts and theories

situation factors

Human Capital

skills, knowledge and experience possessed by an individual or population, viewed in terms of their value or cost to an organization or country

Problem solving and critical thinking are _______ because they use logic and reasoning to develop and evaluate options

soft skills

Women have a harder time than men being perceived as effective leaders. This is an example of a....

stereotype

in the context of HR planning, implementation that ties planning and recruiting to an organizations strategy and to its efforts to develop employees becomes a complete program of...

talent management

Social Capital

the networks of relationships among people who live and work in a particular society, enabling that society to function effectively

lead the market pay strategy

the pay more

Onboarding

the process of integrating a new employee into an organization or familiarizing a new customer or client with one's products or services

The remedy for motivated blindness is...

to root out conflicts of interest

What is not a behavior that research found in employees' categorical knowledge of good leaders?

using autocratic speech

What is not a driver or cause of organization culture

work attitudes and behaviors