Human Resource Management - MGT 330

Select all that apply Which of the following would help an organization maintain a high-performance work system? (Select all that apply) -Developing training programs. Recruiting people with new skills. -Encouraging a sense of almost hostile rivalry among departments. -Establishing rewards for teamwork and learning.

-Developing training programs. -Recruiting people with new skills. -Establishing rewards for teamwork and learning.

Select all that apply The human resources department is like a business within the company, which provides what three product lines? Administrative services and transactions Financial advising and bookkeeping services Strategic partner services Business partner services

Administrative services and transactions Strategic partner services Business partner services

Which of the following are external sources of recruitment? (Check all that apply.)

College recruitment events Online social networks Internet job postings

What tends to occur at companies with effective human resource management?

Customers tend to be more satisfied.

Which of the following are among the responsibilities of the human resources department?

Establishing and administering personnel policies Ensuring that the company complies with labor laws

Chantal helps recruit and hire employees. She is also involved with correcting poor employee behavior. Chantal works in ______.

Human resource management

What aspect of a business deals with the policies, practices, and systems that influence the behavior, attitudes, and performance of employees?

Human resource management

Which of the following are likely outcomes of an effectively managed human resource department?

More satisfied customers More favorable company reputation Greater employee productivity

Which of the following describe the characteristics of a company's most talented, committed, and experienced employees?

Nothing can be substituted for them. They are rare human resources. They are valuable human resources.

What is NOT an essential characteristic of a company's most talented and experienced employees? They are valuable. Other companies can groom their employees to closely imitate them. Employees of that caliber are hard to find. No other resource can be substituted for them.

Other companies can groom their employees to closely imitate them.

An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called? Marketing mix Sustainable competitive advantage High performance work system Performance management

Sustainable competitive advantage

What practices are part of human resource management?

Training and development; employee relations; compensation; recruitment

Which of the following is NOT an important practice in human resource management? -Union organization -Employee relations -Recruitment -Training and development

Union organization

Trevor is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _______.

analysis

s a business within the company, HR has three product lines, one of which involves contributing to the company's goals and plans by understanding how HR can provide a competitive advantage. This is known as ______.

being a strategic partner

The HR function that handles attitude surveys, labor relations and outplacement services is

employee relations

What is the HR function that handles attitude surveys, labor relations, and outplacement services?

employee relations

Human capital refers to an organization's _____.

employees

When a firm is better than its competitors at producing a good and is able to stay better at it over a length of time, it _____.

gains a sustainable competitive advantage

XYZ Company has a competitive advantage because its structure, people, and processes work together seamlessly. This describes

high-performance work system

An organization's employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight, are referred to as its _____.

human capital

Ensuring the the company complies with labor laws is the responsibility of what department?

human resources

Which of the following describes the process of getting detailed information about jobs?

job analysis

Juanita is outlining the tasks required for the jobs in her department as well as defining how the work is to be performed. She is completing a(n)

job design

What is the process of defining the way work will be performed and the tasks that a given job requires?

job design

In a high-_______ work system, a firm's technology, organizational structure, people, and processes work together seamlessly. This results in the firm having an advantage in the competitive environment.

performance

HR's role in maintaining a high-performance work system may include all of the following EXCEPT

purchasing equipment for the entire company.

The process by which an organization seeks applicants for potential employment is called ______.

recruitment

What is the process by which a company seeks applicants for potential employment?

recruitment

An organization is identifying applicants who have knowledge, skills, and abilities that will help the organization reach its goals. The organization is in the process of

selection

_____is the part of the recruitment process by which the organization attempts to identify applicants with knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.

selection

If an organization wanted to provide a way for employees to enhance their knowledge, skills, and abilities, it would provide for employee

training and development