Information Tech Support

How many bits do IPv4 addresses utilise?

32 bits

Fill in the blank: ________________ IT support provides assistance and advice regarding software-related matters for users.

Application

Fill in the blank: ____________ has revolutionalised IT support by streamlining processes and decreasing manual interventions.

Automation

This is defined as the largest capacity for data transmission within any period in any network

Bandwidth

Fill in the blank: In terms of computer systems, ________________ refers to safeguarding sensitive information so that it only becomes available to authorised people or systems.

Confidentiality

____________ governs the actions and decisions of IT professionals, ensuring they act in their client's best interest.

Ethics

Cloud computing has no impact on IT support practices.

False

Fill in the blank: IT infrastructure refers to a collection of _____________, software, and networks used to meet an organisation's information technology requirements.

Hardware

These are unique identifiers assigned to every device connected to a network and consist of two parts, network portion and host portion

IP address

Which of the following offers advisory services to organisations, helping them to identify technology solutions?

IT Consultant

Which of the following in IT involves identifying, mitigating, and eliminating system hazards and vulnerabilities?

IT Risk Management

Which IT security policy provides guidelines on what steps must be taken in case of security incidents or breaches?

Incident response policy

Fill in the blank: Cloud computing allows users to access and use IT resources over the _______________.

Internet

________________ are the rules and conventions governing how data transmits across networks.

Networking Protocols

This refers to connected devices that facilitate data exchange among various devices like routers, computers, servers and switches

Node

What are the main categories of cloud services?

PaaS IaaS SaaS

Which of the following is hardware? Choose three.

Peripheral devices Routers Servers

What do privacy and confidentiality entail in IT support?

Protecting customer data and sensitive information

This provides guidelines and standards that facilitate communication among devices within networks, including TCP/IP HTTP FTP DNS, since these ensure consistent data transference between platforms or networks.

Protocols

Fill in the blank: ____________ is a process of dividing a network into smaller subnetworks to optimise IP address allocation.

Subnetting

_________________ refers to the practice of partitioning networks into smaller subnetworks called subnets to utilize IP addresses better and manage network administration.

Subnetting

What is Information Technology (IT) support?

The provision of technical assistance and solutions to end-users

Emerging trends in IT support, such as AI and automation, are shaping the future of the field.

True

Ethical professionals contribute significantly to upholding integrity in IT support.

True

IT support professionals often communicate with customers to understand their technical problems and provide solutions.

True

Troubleshooting techniques involve a systematic approach to identifying and resolving technical issues.

True

What are the advantages of remote support in IT? Choose three.

Users are able to work while receiving assistance Helps Increase accessibility by providing assistance to users located across geographic boundaries Enables support professionals to assist multiple users simultaneously