Information Tech Support
How many bits do IPv4 addresses utilise?
32 bits
Fill in the blank: ________________ IT support provides assistance and advice regarding software-related matters for users.
Application
Fill in the blank: ____________ has revolutionalised IT support by streamlining processes and decreasing manual interventions.
Automation
This is defined as the largest capacity for data transmission within any period in any network
Bandwidth
Fill in the blank: In terms of computer systems, ________________ refers to safeguarding sensitive information so that it only becomes available to authorised people or systems.
Confidentiality
____________ governs the actions and decisions of IT professionals, ensuring they act in their client's best interest.
Ethics
Cloud computing has no impact on IT support practices.
False
Fill in the blank: IT infrastructure refers to a collection of _____________, software, and networks used to meet an organisation's information technology requirements.
Hardware
These are unique identifiers assigned to every device connected to a network and consist of two parts, network portion and host portion
IP address
Which of the following offers advisory services to organisations, helping them to identify technology solutions?
IT Consultant
Which of the following in IT involves identifying, mitigating, and eliminating system hazards and vulnerabilities?
IT Risk Management
Which IT security policy provides guidelines on what steps must be taken in case of security incidents or breaches?
Incident response policy
Fill in the blank: Cloud computing allows users to access and use IT resources over the _______________.
Internet
________________ are the rules and conventions governing how data transmits across networks.
Networking Protocols
This refers to connected devices that facilitate data exchange among various devices like routers, computers, servers and switches
Node
What are the main categories of cloud services?
PaaS IaaS SaaS
Which of the following is hardware? Choose three.
Peripheral devices Routers Servers
What do privacy and confidentiality entail in IT support?
Protecting customer data and sensitive information
This provides guidelines and standards that facilitate communication among devices within networks, including TCP/IP HTTP FTP DNS, since these ensure consistent data transference between platforms or networks.
Protocols
Fill in the blank: ____________ is a process of dividing a network into smaller subnetworks to optimise IP address allocation.
Subnetting
_________________ refers to the practice of partitioning networks into smaller subnetworks called subnets to utilize IP addresses better and manage network administration.
Subnetting
What is Information Technology (IT) support?
The provision of technical assistance and solutions to end-users
Emerging trends in IT support, such as AI and automation, are shaping the future of the field.
True
Ethical professionals contribute significantly to upholding integrity in IT support.
True
IT support professionals often communicate with customers to understand their technical problems and provide solutions.
True
Troubleshooting techniques involve a systematic approach to identifying and resolving technical issues.
True
What are the advantages of remote support in IT? Choose three.
Users are able to work while receiving assistance Helps Increase accessibility by providing assistance to users located across geographic boundaries Enables support professionals to assist multiple users simultaneously