Intro-Into-Business: Ch. 7 Learn Smart

SWOT Analysis is a ___________ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

The definition of __________ states: coming up with as many solutions as possible in a short period of time with no censoring of ideas.

brainstorming

The definition of __________ __________ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

The broad, long-term accomplishments an organization wishes to attain are its ____________.

goals

Guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, and providing feedback on performance are all tasks associated with the ___________ function of management.

leading

Strategic planning is done by __________ level management.

top

__________ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

When you give employees as much freedom as possible to become self-directed and self-motivated you __________ them.

empower

The __________ function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.

organizing

The first step in the decision-making process is to define the situation. Rank the remaining steps in the process with the next step on top and the last step ranked at the bottom of your list. 1. Decide which alternative is best 2. Develop alternatives 3. Determine whether the decision was a good one, and follow-up 4. Describe and collect needed information 5. Do what is indicated (begin implementation)

4. Describe and collect needed information 2. Develop alternatives 1. Decide which alternative is best 5. Do what is indicated (begin implementation) 3. Determine whether the decision was a good one, and follow-up

Enabling employees so they can be empowered successfully means A. giving them needed coaching B. training them to do the job C. assuring that they have the correct education D. allowing them to make up the rules as they go

A. giving them needed coaching and B. training them to do the job and C. assuring that they have the correct education

The definition of __________ ___________ states: the process of determining the major the goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals. A. strategic planning B. contingency planning C. operational panning D. tactical planning

A. strategic planning

Autocratic leadership is effective in situations such as A. working with highly professional employees B. working with long time employees C. emergencies D. working with new, unskilled workers

C. emergencies and D. working with new, unskilled workers

Problem solving differ from decision making because problem solving A. is a more formal and lengthy process B. deals with setting strategic plans C. is less formal D. usually requires faster action

C. is less formal and D. usually requires faster action

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing? A. Operational planning B. A risk analysis C. Tactical planning D. A SWOT analysis

D. A SWOT analysis

__________ __________ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm. A. Accessibility management B. Enabling management C. Managing capital D. Knowledge management

D. Knowledge management

__________ states in the definition: listing all the pluses for a solution in one column, all of the minuses in another, and the implications in a third. A. planning B. brainstorming C. decision D. PMI

D. PMI

___________ is a broad explanation of why the organization exists and where it is trying to go. A. Mission B. Leadership C. Objective D. Vision

D. Vision

The definition of __________ ___________ states: choosing among two or more alternatives. A. strategic planning B. resource allocation C. brain storming D. decision making

D. decision making

___________ is the term for giving employees the authority to make a decision without consulting the manager and responsibility to respond quickly to customer requests.

Empowerment

____________ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Leading

__________ is a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything works together to achieve the organization's goals and objectives.

Organizing

The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is ___________.

management

__________ leadership is a leadership style that involves making managerial decisions without consulting others.

Autocratic

Match the type of planning to its focus A. Strategic B. Operational C. Tactical 1. looks at the organization as a wold; long-range 2. focuses on specific supervisors, department managers, and individual employees; very short-term 3. designed to implement the activities and objectives specified in the strategic plan; short-range

A. = 1. B. = 2. C. = 3.

Which of the following tasks are associated with the planning function of management? A. Developing strategies to reach those goals B. Setting organizational goals C. Determining resources needed D. Rewarding outstanding performance

A. Developing strategies to reach those goals and B. Setting organizational goals and C. Determining resources needed

A mission statement outlines the organization's fundamental purposes. It should address which of the following? A. Nature of the product or service B. Why the organization exists C. Organization's self concept D. Customer needs

A. Nature of the product or service and C. Organization's self concept and D. Customer needs

Why is planning a key management function? A. Planning involves measuring results against corporate objectives. B. Planning involves allocating resources, assigning tasks, and establishing procedures. C. Planning involves knowing how to motivate employees to reach objectives D. Accomplishing the other functions depends heavily on having a good plan.

D. Accomplishing the other functions depends heavily on having a good plan.

___________ customers are individuals and units withing the firm that receive services from other individuals or units

Internal

The definition of __________ __________ skills states: skills that involve communication and motivation; they enable managers to work through and with people.

human relations

The internal customers of a company such as Toyota would include A. employees of their suppliers B. their assembly line employees C. automobile buyers D. the payroll department employees

B. their assembly line employees and D. the payroll department employees

Which of the following regarding progressive managers are true? A. They coach B. They motivate C. They see their role as giving orders to be obeyed D. They emphasize teamwork and team building

A. They coach and B. They motivate and D. They emphasize teamwork and team building

In order to motivate others and create the environment needed to motivate themselves, a leader must A. communicate a vision B. develop department budgets C. establish corporate values D. embrace change

A. communicate a vision and C. establish corporate values and D. embrace change

External customers include A. dealers B. employees in the accounting department C. other employees in the firm D. end users

A. dealers and D. end users

Who performs tactical planning in an organization? A. Staff managers at all levels B. Managers or teams of managers at lower levels C. Managers or teams of managers at upper levels D. Only top management

B. Managers or teams of managers at lower levels

Which of the following tasks are associated with the organizing function of management? A. Clarifying policies B. Preparing and organizational chart C. Taking corrective action D. Developing strategies to reach organizational goals

B. Preparing and organizational chart

Many of today's organizations are being designed around pleasing the customer at a profit. Thus, they must remain flexible and adaptable, because when customers need change, firms must: A. find new customers B. stay the same C. change with them D. raise prices E. change customer needs

C. change with them

Kirby was an experienced manager who gathered his team each morning and assigned tasks. Lucy supervised a second team; she did not tell them what to do but what needs to be done overall. Lucy's team constantly showed higher productivity. What does this example demonstrate? A. How managers are changing to progressive team leadership B. Why older employees make poor managers C. How a need for diversity in the workplace can cause unfair treatment D. Why order giving and discipline are the most important managerial roles

A. How managers are changing to progressive team leadership

Managers classified as middle management include A. supervisors B. division managers C. plant managers D. general managers

B. division managers and C. plant managers and D. general managers

The definition of __________ __________ states: highest level of management, consisting of the president and other key company executives who develop strategic plans. A. front line management B. top management C. middle management D. supervisory management

B. top management

A mission statement should address an organization's A. financial resources B. equity holdings C. self-concept D. customer needs

C. self-concept and D. customer needs

The definition of __________ __________ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how. A. business plan B. swot analysis C. tactical planning D. operational planning E. strategic planning

C. tactical planning

Rank the five steps of the control process. The first step should be on top. 1. Taking corrective action when needed and providing positive feedback 2. Monitoring and recording actual performance or results 3. Communicating results and deviations to appropriate employees 4. Comparing results against plans and standards 5. Establishing clear performance standards

5. Establishing clear performance standards 2. Monitoring and recording actual performance or results 4. Comparing results against plans and standards 3. Communicating results and deviations to appropriate employees 1. Taking corrective action when needed and providing positive feedback

The definition of ___________ states: specific, short-term statements detailing how to achieve the organization's goals. A. vision B. mission C. objectives D. goals

C. objectives

The definition of ___________ ___________ states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts. A. technical skills B. human relations C. operational skills D. conceptual skills

D. conceptual skills

The definition of __________ ___________ states: Managers who are directly responsible for supervising workers and evaluating their daily performance. A. tactical management B. middle management C. financial management D. supervisory management

D. supervisory management