Intro-Into-Business: Ch. 9 Learn Smart

What does the production process add to materials? A. Form utility B. Place utility C. Time utility D. Value

A. Form utility and D. Value

A comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way is known as __________. A. ISO 14001 B. ISO 16000 C. ISO 8000 D. ISO 9000

A. ISO 14001

Which of the following are quality of life issues that must be considered by companies when choosing a facility location? A. Schools B. Strategy C. Crime D. Climate

A. Schools and C. Crime and D. Climate

Which of the following is an advantage related to conducting quality control throughout production instead of at the end of the production line? A. Scrapping the entire product is less costly. B. More employees are required to inspect items. C. Finding defects prior to completion saves expensive resources. D. Reduced customer satisfaction if a defective product is missed.

C. Finding defects prior to completion saves expensive resources.

The acronym for using computers to design products is referred to as ___________.

CAD

The acronym for using computers to guide and control the manufacturing process is referred to as __________.

CAM

Companies sometimes spend millions to move location: A. for pleasant scenery B. to be near vacation spots C. at a supplier's request D. for proximity to customers

D. for proximity to customers

Integration of all functions into one software program in order to manage operations and inventory in a firm is known as __________ __________ __________.

enterprise resource planning

ISO 14001 is a system that manages a firm's impact on the __________.

environment

When operations serve different customers with differing needs an intermittent __________ layout should be used in production.

process

The number ____________ is placed after the ISO, the Greek word for "oneness", to represent the international standard for quality management and assurance.

9001

Which of the following are resulting outputs in the production process? A. Services B. Routing systems C. Operations D. Goods

A. Services and D. Goods

Developing countries are providing new markets for companies that can provide them with needed: A. services B. managers C. technology D. goods

A. services and C. technology and D. goods

A modular layout is used in production when: A. teams of workers produce complex units of a product B. the final product is not moveable C. producing large quantities of a few types of products D. operations serve customers in one location

A. teams of workers produce complex units of a product

Which of these steps are used in PERT? A. Identifying supplies needed B. Analyzing and sequencing tasks C. Estimating time for tasks D. Creating a bar graph

B. Analyzing and sequencing tasks and C. Estimating time for tasks

When producing large quantities of a few types of products, a(n) __________ __________ layout should be used. A. fixed position B. assembly line C. cellular modular D. process line

B. assembly line

Lean manufacturing uses: A. more resources B. less resources C. less time D. more time

B. less resources and C. less time

Choose the answer that refers to a production process that puts components together. A. Process B. Intermittent C. Continuous D. Assembly

D. Assembly

Time-to-market means: A. producing watches for customers B. the hours a store is open C. the time it takes to manufacture a product D. moving products quickly to customers at the lowest cost

D. moving products quickly to customers at the lowest cost

T/F: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.

False

Analyzing and sequencing tasks and then estimating the time needed to complete each task are the first two steps used in ___________.

PERT

A modern quality control standard that allows for 3.4 defects per one million opportunities is called __________ ___________ Quality.

Six Sigma

T/F: Computer-aided design was united with computer-aided manufacturing to bring computer-integrated manufacturing to the business world.

True

T/F: Facility layout depends greatly on the processes that are to be performed.

True

T/F: Quality control inspectors were historically conducted at the end of the production line.

True

The main idea behind mass production is to produce a large number of a limited variety of products at a very low ___________.

cost

PERT charts allow managers to identify the __________ __________ of a project by illustrating the sequence of tasks that takes the longest to complete.

critical path

Tailoring products to meet the needs of individual customers is referred to as mass __________.

customization

The benefits of ____________ ____________ ___________ are any department can see the status of an order at any time, shorter time lags between orders and payment, and less staff required to process orders.

enterprise resource planning

The __________-__________-__________ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

just-in-time

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ___________ while staying competitive.

locations

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ____________ requirement planning.

materials

Using factors like land, labor, and capital to create goods and services is referred to as ___________.

production

Finding the highest quality material resources, the best suppliers, and then negotiating the best prices are all responsibilities of someone in a ___________ role.

purchasing

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of __________.

quality

Lean manufacturing aims to produce more high quality goods while decreasing the __________ needed.

resources

ISO is not part of the government, but is a federation of national ___________ bodies.

standards

Testing samples of the product at all phases of the process to ensure that quality is built in from the beginning is called __________ __________ __________.

statistical quality control

Less dependence on locating near sources of labor, a firm's ability to choose less expensive locations, and having employees who are in touch with the company from home are all considered the primary benefits of __________.

telecommuting

Working from home via computer and communications technology is called __________.

telecommuting