IS 3003 Chapter 2

70) Policies that determine which information technology will be used, when, and how, are provided by: A) IT educational services. B) IT management services. C) Application software services. D) IT standards services.

D) IT standards services.

32) A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of: A) knowledge management systems. (helps create a repository of knowledge (tacit and explicit) in an organization. Once created, knowledge can be retrieved as necessary). B) transaction support systems.(records information on day-to-day activities, (transactions)). C) executive support systems. D) management information systems.

D) management information systems.

10) A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n): A) executive support system. (used by senior managers to support their decision making) B) management-level system. (no such system) C) decision support system. (used by middle managers (usually) to make repetitive decisions; uses math models or statistical analyses). D) transaction-processing system.

D) transaction-processing system.

1) Transaction processing systems are most commonly encountered at the senior management level of an organization.

False

3) Management information systems primarily support nonroutine decision making.

False

4) Most MISs use sophisticated mathematical models or statistical techniques.

False

7) Enterprise systems do not utilize order transaction data.

False

77) Systems analysts are highly trained technical specialists who write the software instructions for computers.

False

8) A business process is a single step taken in a set of logically related activities that accomplish a specific business task.

False

2) Transaction processing systems are the basic business systems that serve the operational level of the organization.

True

5) Decision-support systems often use information from external sources.

True

6) ESSs are designed to serve the middle management of the organization.

True

73) A cross-functional business process requires information to be shared between different business departments.

True

78) End users are representatives of departments outside of the information systems group for whom applications are developed.

True

48) ________ systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. A) CRM B) MIS C) ESS D) CPS

A) CRM

34) These systems are designed to summarize and report on the company's basic operations. A) Management information systems (the information for these come from TPS) B) Decision support systems C) Executive information systems D) Transaction processing systems

A) Management information systems

57) In a business environment, the focus of collaboration is to: A) accomplish the task at hand. B) provide a sense of community. C) foster better communication. D) prevent miscommunication.

A) accomplish the task at hand.

52) Buying or selling goods over the Internet is called: A) e-commerce. (also online retailing, B2B transactions) B) e-business. (is not limited to buying and selling, but includes it). C) an intranet. (do you remember what an intranet is?) D) an extranet. (or an extranet?)

A) e-commerce.

44) These systems are designed to support organization-wide process coordination and integration. A) Decision support systems B) Management information systems C) CRM (customer relationship management systems) D) Enterprise applications

D) Enterprise applications

46) What is the most important benefit of an enterprise application? A) Enabling speed of communicating (communication systems like email, videoconferencing) B) Enabling business functions and departments to share information C) Enabling a company to work collaboratively with customers and suppliers (CRM) D) Enabling cost-effective, e-business processes (web applications, e-commerce)

B) Enabling business functions and departments to share information

53) The use of digital technology and the Internet to execute the major business processes in the enterprise is called: A) e-commerce. B) e-business. (this does include e-commerce) C) enterprise applications. D) MIS.

B) e-business.

45) A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business. A) transaction processing system B) enterprise system C) automatic reporting system D) management information system

B) enterprise system

69) Development and support services for a firm's business systems are provided by: A) IT educational services. B) IT management services. C) Application software services. D) IT standards services.

C) Application software services.

68) A ________ is a senior manager who oversees the use of IT in the firm. A) CEO B) CFO C) CIO D) CIT

C) CIO

67) The principal liaison between the information systems groups and the rest of the organization is a(n): A) programmer. (writes programs) B) information systems manager. (supervises IS employees) C) systems analyst. D) CIO. (in charge of the whole IS department)

C) systems analyst.