IS chapter 1
7) Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case? A) Higher customer satisfaction levels B) Survival C) Improved employee morale D) Improved decision making E) Reduced cost of supplies
A
Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments. T/F
T
Private business investment in information technology constituted 37% of all invested capital in 2015. T/F
T
The behavioural approach to information systems focuses on analyzing the psychological, social, and economic impacts of systems rather than the technical aspects. T/F
T
The key elements of an organization are its structure, business processes, politics, culture, and people. T/F
T
The three main dimensions of information systems are management, organizations, and information technology T/F
T
UPS' use of web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites is an information systems solution used to achieve customer intimacy. T/F
T
You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems. T/F
T
Creative work driven by new knowledge and information is a significant part of management responsibility. T/F
T
Detailed, programmed instructions that control computer hardware components in an information system are known as computer software. T/F
T
Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage. T/F
T
Information technology (IT) consists of the hardware and software that a firm needs to use in order to achieve its business objectives. T/F
T
Intranets link different system and networks within a firm. T/F
T
14) Which of the following statements about digital firms is not true? A) In digital firms, time shifting and space shifting are the norm. B) Today, most firms are fully digital. C) Digital firms offer extraordinary opportunities for flexible global organization and management. D) Digital firms sense and respond to their environments more rapidly than traditional firms. E) Digital firms have more flexibility to survive in turbulent times.
B
2) Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? A) Compliance with regulations B) Managerial decision making C) Efficiency in creation of new productsD) Employee morale E) Intimacy with its suppliers
B
9) Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? A) New products and services B) Operational efficiency C) Survival D) Customer intimacy E) Competitive advantage
B
11) To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? A) Customer intimacy B) Survival C) Operational excellence D) Improved decision making E) New products and services
C
15) A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? A) Customer intimacy B) Operational excellence C) Survival D) Creation of new products E) Improved decision making
C
6) Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? A) Improved efficiency B) Customer and supplier intimacy C) Survival D) Competitive advantage E) Improved decision making
C
10) How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2015? A) About $100 million B) About $1 billion C) About $100 billion D) About $1 trillion E) About $10 trillion
D
12) Approximately what percent of U.S. businesses have some form of remote work program? A) About 15 percent B) About 25 percent C) About 35 percent D) About 60 percent E) About 75 percent
D
5) The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? A) Improved flexibility B) Improved decision making C) Improved efficiency D) Customer intimacy E) Operational excellence
D
8) Which of the following is an example of a business using information systems to create a new product? A) Walmart's RetailLink system B) The Mandarin Oriental's use of computers to keep track of guest preferences C) Verizon's use of a web-based digital dashboard to provide real-time company information for managers D) Apple's creation of the iPod E) Kroger's use of sensors to monitor cold food storage temperatures
D
Which of the following is not one of the six strategic business objectives of information systems? A) New products and services B) Improved decision making C) Competitive advantage D) Improved employee morale E) Survival
D
13) All of the following are new technology-related trends in MIS except: A) cloud computing. B) big data. C) IoT. D) the mobile digital platform. E) co-creation of business value.
E
3) Which of the following may lead to competitive advantage?1. New products, services, and business models2. Charging less for superior products3. Responding to customers in real time' A) 1 only B) 1 and 2 C) 2 and 3 D) 1 and 3 E) 1, 2, and 3
E
4) A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? A) Operational excellence B) Improved decision making C) Competitive advantage D) Customer intimacy E) Survival
E
All business processes are formally documented by an organization. T/F
F
Computer and programs are the only things required to produce the information an organization needs. T/F
F
Data is information that has been shaped into a form that is meaningful to human beings. T/F
F
In order to be considered a digital firm, all of the firm's significant business relationships and core business processes must be digitally enabled. T/F
F
Information systems literacy focuses primarily on knowledge of information technology. T/F
F
Internet advertising is growing at approximately 5% a year. T/F
F
Knowledge workers make long-range strategic decisions about products and services. T/F
F
Middle managers make long-range strategic decisions about the firm's products and services. T/F
F
There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology. T/F
F
There is little variation in returns on IT investment across firms. T/F
F
Creating a marketing plan is an example of a business process. T/F
T
A business model describes how a company produces, delivers, and sells a product or service to create wealth. T/F
T
A firm that invests in a strong IS development team is making an investment in organizational complementary assets. T/F
T
In ________, raw data is systematically acquired and transformed during various stages that add value to that information. a. an information value chain b. the firm value chain c. information processing d. the feedback process e. the dissemination process
a
RFID sensor-generated data on stored food items such as storage location is an example of: a. raw input b. raw output c. customer and product data d. sales information e. information systems
a
Sociologists study information systems with an eye to understanding: a. how systems affect individuals, groups, and organizations b. how human decision makers perceive and use formal information c. how new information systems change the control and cost structures within the firm d. the production of digital goods e. mathematically based models and physical technology
a
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: a. culture b. environment c. atmosphere d. business process e. mission
a
Thomas Friedman's description of the world as "flat" refers to: a. the flattening of economic and cultural advantages of developed countries b. the use of the Internet and technology for instantaneous communication c. the reduction in travel times and the ubiquity of global exchange and travel d. the growth of globalization e. the increased use of global currencies
a
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? a. the specification of procedures for identifying packages with sender and recipient information b. monitoring service levels c. promoting the company strategy of low-cost, superior service d. the use of handheld computers and networks for managing package delivery e. a web-based Post Sales Order Management System
a
Which of the following is a private corporate network extended to authorized users outside the organization? a. an intranet b. the WWW c. the Internet d. an extranet e. FTP
a
Which of the following is an example of a social complementary asset? a. technology and service firms in adjacent markets b. training programs c. distributed decision-making rights d. incentives for management innovation e. a strong IS development team
a
Which of the following is an example of an organizational complementary asset? a. using the appropriate business model b. a collaborative work environment c. laws and regulations d. the Internet and telecommunications infrastructure e. strong senior management
a
Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case? a. higher customer satisfaction levels b. survival c. improved employee morale d. improved decision making e. reduced cost of supplies
a
Which of the following would not be used as an input for an information system? a. digital dashboard b. tablet computer c. barcode scanner d. smartphone e. RFID reader
a
Converting raw data into a more meaningful form is called: a. capturing b. processing c. organizing d. feedback e. analysis
b
Disciplines that contribute to the technical approach to information systems include: a. computer science, engineering, and networking b. operations research, management science, and computer science c. engineering, utilization management, and computer science d. management science, computer science, and engineering e. economics, sociology, and psychology
b
In a hierarchical organization, the upper level consists of: a. scientists b. senior management c. professional employees d. data workers e. knowledge workers
b
Maintaining the organization's financial records is a central purpose of which main business function? a. manufacturing and accounting b. finance and accounting c. sales and manufacturing d. finance and sales e. human resources
b
Psychologists study information systems with an eye to understanding: a. how systems affect individuals, groups, and organizations b. how human decision makers perceive and use formal information c. how new information systems change the control and cost structures within the firm d. the production of digital goods e. mathematically based models and physical technology
b
The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: a. IoT b. big data c. the mobile digital platform d. cloud computing e. business intelligence
b
The three principal levels within a business organization hierarchy are: a. senior management, operational management, and service workers b. senior management, middle management, and operational management c. senior management, operational management, and information systems d. senior management, middle management, and service workers e. senior management, data workers, and service workers
b
Verizon's use of a web-based digital dashboard to provide managers with precise real-time information enabled it to improve which of the following? a. compliance with regulations b. managerial decision making c. efficiency in creation of new products d. employee morale e. intimacy with its suppliers
b
Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? a. new products and services b. operational efficiency c. survival d. customer intimacy e. competitive advantage
b
Which main business function is responsible for maintaining employee records? a. sales and marketing b. human resources c. finance and accounting d. manufacturing and production e. middle management
b
Which of the following best describes the primary reason for implementing a new information system, from a business perspective? a. the system enables the firm to create new products and services b. the system will create new value for the firm, beyond its costs c. the system will automate key business processes d. the system is in use by our primary competitors e. the system integrates well with the Web
b
Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format? a. HTML b. the WWW c. e-mail d. an extranet e. FTP
b
Which of the following statements about digital firms is not true? a. in digital firms, time shifting and space shifting are the norm b. today, most firms are fully digital c. digital firms offer extraordinary opportunities for flexible global organization and management d. digital firms sense and respond to their environments more rapidly than traditional firms e. digital firms have more flexibility to survive in turbulent times
b
Which of the following statements is not true? a. Many Fortune 500 US firms derive more than half their revenues from foreign operations b. most PCs manufactures in China use microprocessor chips manufactured in Korea c. 80% of the toys sold int he US are manufactured in China d. in 2015, 60% of Apple's revenue was generated outside of the US. e. technology companies are particularly dependent on offshore revenue
b
Which of the following statements is not true? a. in 2015, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment b. in 2015, American businesses spent $500 billion on business and management consulting and information technology services c. private business investment in information technology has grown from 21% of total invested capital in 1999 to 37% of all invested capital in 2015 d. most of the business value of IT investment derives from organizational, management, and cultural changes inside firms e. much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies
b
A corporation that funds a political action committee, which in turns promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets? a. managerial b. governmental c. social d. organizational e. auxiliary
c
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective? a. customer intimacy b. operational excellence c. survival d. creation of new products e. improved decision making
c
Approximately how many Americans access the Internet using a smartphone or tablet? a. 118 million b. 172 million c. 194 million d. 220 million e. 258 million
c
Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? a. improved efficiency b. customer and supplier intimacy c. survival d. competitive advantage e. improved decision making
c
How many service jobs move offshore to lower-wage countries in a typical year? a. 3,000 b. 30,000 c. 300,000 d. 3 million e. 30 million
c
In 2015, what percent of the US economy resulted from foreign trade? a. 10% b. 25% c. 30% d. 50% e. 66%
c
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: a. data management environment b. networked environment c. information technology (IT) infrastructure d. information system e. culture
c
Personnel who design new products or services for a firm belong to which level of a business hierarchy a. middle management b. production workers c. knowledge workers d. data workers e. service workers
c
The total number of food items with storage temperature problems is an example of which of the following? a. input b. raw data c. meaningful information d. feedback e. processing
c
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? a. customer intimacy b. survival c. operational excellence d. improved decision making e. new products and services
c
Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? a. taking inventory b. providing package status reports to customers c. the decision to use automation d. in-house package tracking software e. ability to embed UPS functions in external sites
c
Which of the following is a global network that uses universal standards to connect millions of different networks around the world? a. an extranet b. the WWW c. the Internet d. an intranet e. Verizon
c
Which of the following is an example of raw data from an automobile manufacturer? a. an average of 120 Subarus sold daily in NY in 2016 b. 1200 Subaru Outbacks sold during the first quarter of 2016 in NY c. one Subaru Outback sold July 27, 2016 in Mohegan Lake, NY for $24k d. annual sales of Subaru Outbacks increased 5.3% e. an average sale price of $25.5k
c
Which of the following is not one of the current changes taking place in information systems technology? a. growing business use of big data b. growth in cloud computing c. growth in the PC platform d. emerging mobile digital platform e. increased usage of data generated by the Internet of Things
c
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems? a. senior executives b. sales executives c. production workers d. operational managers e. knowledge workers
c
Which of the following would not be a complementary asset for a solar panel manufacturer? a. international solar equipment certification standards b. government funding for green technology c. centralized hierarchical decision making d. innovation-driven management team e. subsidies for adoption of solar energy
c
All of the following describes the effects of globalization except: a. significant decreases in operating costs b. reduction of labour costs through outsourcing c. ability to find low-cost suppliers d. increases in transaction costs e. replication of business models in multiple countries
d
How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2015? a. about $100m b. about $1b c. about $100b d. about $1t e. about $10t
d
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? a. middle management b. service workers c. production management d. operational management e. knowledge workers
d
Output: a. is feedback that has been processed to create meaningful information b. is information that is returned to appropriate members of the organization to help them evaluate the input stage c. transfers data to the people who will use it or to the activities for which it will be used d. transfers processed information to the people who will use it or to the activities for which it will be used e. converts raw input into a meaningful form
d
The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following? a. improved flexibility b. improved decision making c. improved efficiency d. customer intimacy e. operational excellence
d
What percent of US businesses have some form of remote work program? a. about 15% b. about 25% c. about 35% d. about 60% e. about 75%
d
Which of the following is an example of a business using information systems to create a new product? a. Walmart's RetailLink system b. The Mandarin Oriental's use of computers to keep track of guest preferences c. Verizon's use of web-based digital dashboard to provide real-time company information for managers d. Apple's creation of the iPod e. Kroger's use of sensors to monitor cold food storage temperatures
d
Which of the following is not one of the six strategic business objectives of information system? a. new products and services b. improved decision making c. competitive advantage d. improved employee morale e. survival
d
A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? a. operational excellence b. improved decision making c. competitive advantage d. customer intimacy e. survival
e
All of the following are examples of environmental actors in an information system except: a. competitors b. regulatory agencies c. customers d. suppliers e. sales force
e
All of the following are new technology-related trends in MIS except: a, cloud computing b. big data c. Iot d. the mobile digital platform e. co-creation of business value
e
Data management technology consists of which of the following? a. physical hardware and media used by an organization for storing data b. detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system c. two or more computers to share data or resources d. hardware and software used to transfer data e. software governing the organization of data on physical storage media
e
The three activities in an information system that produce the information organizations use to control operations are: a. information, research, and analysis b. input, output, and feedback c. data, information, and analysis d. data analysis, processing, and feedback e. input, processing, and output
e
Which field of study focuses on both a behavioural and technical understanding of information systems? a. sociology b. operations research c. economics d. behavioural computing e. management information systems
e
Which of the following deals with behavioural issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? a. information systems literacy b. information systems architecture c. business processes d. information technology infrastructure e. management information systems
e
Which of the following disciplines focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control? a. management science b. MIS c. computer science d. utilization management e. operations research
e
Which of the following may lead to competitive advantage? 1: new products, services, and business models 2: charging less for superior products 3: responding to customers in real time a. 1 only b. 1 and 2 c. 2 and 3 d. 1 and 3 e. 1, 2, and 3
e
Which of the following statements best describes organizational culture? a. it encompasses the sum of beliefs and assumptions by all members b. it enables the organization to transcend the different levels and specialties of its employees c. it reflects the senior management's perspective on the organization and goals d. it allows a company to achieve greater operational efficiency e. it is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization
e
