IS Final C 10-12
How is a knowledge asset different from a physical one? A. Knowledge is not subject to the law of diminishing returns as physical assets are. B. Knowledge cannot be sold. C. The value of knowledge decreases as more people share it via their communities of practice. D. There is no difference because a physical asset contains a knowledge asset. E. Knowledge is a tangible asset that depreciates over time.
A. Knowledge is not subject to the law of diminishing returns as physical assets are.
________ allows scientists the ability to create graphical renditions of DNA. A. Augmented reality B. XML C. Business intelligence D. HTML E. Data modeling
A. augmented reality
BarnesandNoble.com is an example of ________ electronic commerce. A. business-to-consumer (B2C) B. government-to-business (G2B) C. consumer-to-consumer (C2C) D. business-to-business (B2B) E. government-to-consumer (G2C
A. business to consumer
A ________ is an informal social network of professionals and employees within and outside the firm who have similar work-related activities and interests. A. community of practice B. knowledge loop C. community of data D. community for social justice E. knowledge creation circle
A. community of practice
Buying a silver coin from an individual on eBay is an example of ________ electronic commerce. A. consumer-to-consumer (C2C) B. government-to-business (G2B) C. business-to-consumer (B2C) D. business-to-business (B2B) E. government-to-consumer (G2C)
A. consumer to consumer
The fastest growing form of retail trade in the United States, Europe, and Asia is ________. A. e-commerce B. consumer-to-business (C2B) commerce C. customer relationship churning D. supplier partnerships E. product services
A. e-commerce
The acronym ESS stands for ________. A. executive support system B. electronic systems server C. e-commerce sales system D. earth system standard E. e-commerce security system
A. executive support system
A(n) ________ system is a decision-making tool that follows a series of IF-THEN-ELSE rules. A. expert B. operations C. business D. logical E. decision
A. expert
Regarding the decision-making process, ________ includes discovering and understanding problems occurring in the organization. A. intelligence B. networking C. implementation D. choice E. design
A. intelligence
A(n) ________ is a major type of KM, which includes specialized workstations that enable scientists, engineers, and other knowledge workers to create and discover new knowledge. A. knowledge work systems B. competitive advantage C. feedback D. intelligent technique E. enterprise-wide KMS
A. knowledge work systems
The fastest growing type of B2C e-commerce is ________. A. mobile B. client/server C. brick and mortar D. intranet E. auctions
A. mobile
Regarding business intelligence and analytics capabilities, a(n) ________ could enable users to filter data and isolate impacts of variable changes. A. parameterized report B. production report C. ad hoc query D. dashboards/scorecard E. drill down
A. parameterized report
The knowledge management value chain begins with the ________. A. procurement of knowledge B. distribution of dividends C. pull notification triggers D. push notification triggers E. report of storage capacity
A. procurement of knowledge
A decision where only part of the problem has an obvious answer is an example of a(n) ________ decision. A. semistructured B. poor C. structured D. networking E. unstructured
A. semistructured
Information in folders, messages, memos, proposals, emails, graphics, electronic slide presentations, and even videos created in different formats and stored in many locations is considered ________ knowledge. A. unstructured B. basic C. advanced D. explicit E. structured
A. unstructured
Downloading a movie from the Internet is an example of ________. A. information asymmetry B. digital goods C. market segmentation D. the traditional marketplace E. delayed gratification
B. digital goods
Regarding business intelligence and analytics capabilities, a(n) ________ allows moving from a high-level summary to a micro-level view. A. production report B. drill down C. dashboards/scorecard D. parameterized report E. ad hoc query
B. drill down
The ________ role is NOT one of the activities that managers are expected to perform in an organization. A. interpersonal B. high velocity C. informational D. counseling support E. decisional
B. high velocity
A manager's ________ role includes obtaining the most up-to-date information. A. service B. informational C. data worker D. functional E. decisional
B. informational
To transform information into ________, a firm must expend additional resources to discover patterns, rules, and contexts. A. data B. knowledge C. feedback D. clients E. content
B. knowledge
________ is the study of how computers can potentially improve without human programming. A. Intranet B. Machine learning C. Enterprise engineering D. Intelligent agents E. Fuzzy logic
B. machine learning
According to the E-Commerce Presence Map, activities such as education and branding are considered a(n) ________ type of presence. A. email B. offline media C. website D. social media E. database development
B. offline media
Which of the following options is NOT a unique feature of e-commerce technology? A. Marketing messages are more personalized, and products are customized. B. Our geographic boundaries now determine our network experience. C. There is one set of technical standards across the globe. D. The consumer is a participant in the process of delivering products or services. E. The information density has increased.
B. our geographic boundaries now determine our network experience
A(n) ________ is an Internet business model that provides an initial point of entry to the web along with specialized content and other services. A. content provider B. portal C. market creator D. e-tailer E. community provider
B. portal
The ________ of the web makes it possible to deliver messages with text, audio, and video simultaneously to large numbers of people. A. universal standards B. richness C. interactivity D. information density E. global reach
B. richness
Not allowing credit if an individual's credit score is below 600 is an example of a(n) ________ decision. A. unstructured B. structured C. poor D. networking E. semistructured
B. structured
A report showing an employee's age as a negative number is useless because it lacks ________. A. completeness B. validity C. scalability D. timeliness E. consistency
B. validity
The use of computers (hardware and software) to emulate human behavior is called ________. A. data intelligence (DI) B. information technology (IT) C. artificial intelligence (AI) D. information intelligence (II) E. information systems (IS)
C. AI
From an information technology perspective, ________ includes the infrastructure for warehousing, integrating, reporting, and analyzing data from the business environment. A. information systems (IS) B. data (D) C. business intelligence (BI) D. management information systems (MIS) E. information technology (IT)
C. BI
Mapping areas of a state with higher diabetes rates is an example of a ________. A. worldwide information systems (WWIS) B. production information systems (PIS) C. geographic information systems (GIS) D. mapping information systems (MIS) E. database DDL statement
C. GIS
________ targeting techniques increase the effectiveness of banners, rich media, and video ads. A. Data worker B. Operations C. Behavioral D. Business function E. Production worker
C. behavioral
A strong foundation in database technology is required for ________. A. information systems development B. tangible asset procurement C. business intelligence and analytics D. business process management E. secure financial planning
C. business intelligence and analytics
iTunes has dramatically ________ illegal music downloads. A. complicated B. processed C. decreased D. increased E. encouraged
C. decreased
Regarding the decision-making process, ________ includes examining alternatives to solve the problem. A. intelligence B. implementation C. design D. networking E. choice
C. design
A broad term to describe extending a marketplace beyond traditional boundaries is called ________. A. market watch B. market basket C. marketspace D. business intelligences E. business processes
C. marketspace
The primary benefit of disintermediation to the consumer is ________. A. adding distributors for the customer B. adding distribution layers to the customer C. removing layers and reducing costs D. complicating distribution layers to the customer E. adding retailers for the customer
C. removing layers and reducing costs
"Training" a system by providing specific examples of desired inputs and outputs identified by humans in advance is called ________. A. case-based approach (CBA) B. knowledge approach (KA) C. supervised learning D. unsupervised learning E. knowledge reasoning (KR)
C. supervised learning
________ enables the computer-to-computer exchange between two organizations of standard transactions such as invoices, shipment schedules, or purchase orders. A. Social media B. Cloud computing C. XML D. EDI
D. EDI
Identifying ________ is a way for managers to determine how to measure the effectiveness of an organization. A. MISQs B. ISRs C. ROs D. KPIs E. PIKs
D. KPIs
A massive online course available to the general public is called a ________. A. learning management system B. technology system C. content management system D. MOOC E. training system
D. MOOC
Organizational learning is the result of knowledge ________. A. acquisition B. dissemination C. storage D. application E. scenarios
D. application
According to the balanced scorecard framework, a firm's ________ strategic objectives include accident ratios and equipment downtown. A. instructional technology B. learning and growth C. customer D. business process E. financial
D. business process
According to your text, Elemica's website for buying and selling chemicals is an example of ________ electronic commerce. A. business-to-consumer (B2C) B. government-to-consumer (G2C) C. consumer-to-consumer (C2C) D. business-to-business (B2B) E. government-to-business (G2B)
D. business to business
The ________ model of management describes the five traditional functions of managers as planning, organizing, coordinating, deciding, and controlling. A. economic B. behavioral C. trickle down D. classical E. distributed
D. classical
A(n) ________ is an Internet business model that provides an online meeting place where people with similar interests can communicate and share information A. e-tailer B. market creator C. content provider D. community provider
D. community provider
A(n) ________ is an Internet business model in which information content is sold and distributed. A. community provider B. portal C. market creator D. content provider E. e-tailer
D. content provider
According to the balanced scorecard framework, a firm's ________ strategic objectives include customer loyalty and customer retention. A. learning and growth B. financial C. instructional technology D. customer E. business process
D. customer
If a website changes its prices based on the demand characteristics (e.g., concert tickets), this would be an example of ________. A. organizational pricing B. digital pricing C. bit pricing D. dynamic pricing E. webpricing
D. dynamic pricing
A(n) ________ is an Internet business model that sells products directly to consumers or to individual businesses. A. portal B. content provider C. community provider D. e-tailer E. market creator
D. e-tailer
According to the E-Commerce Presence Map, activities including newsletters are a(n) ________ type of presence. A. social media B. website C. offline media D. email E. database development
D. email
According to the balanced scorecard framework, a firm's ________ strategic objectives include cash flow and return on equity. A. learning and growth B. instructional technology C. business process D. financial E. customer
D. financial
________ algorithms were inspired by biological systems that examine optimal solutions for a given problem based on big data. A. Fuzzy logic B. 3D-modeling C. Augmented reality D. Genetic E. Internet
D. genetic
Regarding the decision-making process, ________ includes making the chosen solution work. A. choice B. intelligence C. design D. implementation E. networking
D. implementation
The iPhone voice Siri is a type of ________. A. intelligent arm B. bot C. intelligent scope D. intelligent agent E. instructional scope
D. intelligent agent
________ represents an organization's business processes that are designed to create, store, transfer, and apply knowledge. A. Dissemination nation B. Electronic commerce C. Application sciences D. Knowledge management E. Feedback loop modeling
D. knowledge management
The global positioning system (GPS) enables ________-based services for consumers via their smartphones. A. financial B. sales C. procurement D. location E. manufacturing
D. location
A(n) ________ network learns from identifying patterns in large datasets. A. augmented B. local area C. 3D D. neural E. wide area
D. neural
According to the E-Commerce Presence Map, activities such as conversation and engagement are considered a(n) ________ type of presence. A. offline media B. email C. database development D. social media E. website
D. social media
E-commerce has become more ________. A. stable, mobile, and less expensive B. secure, private, and less expensive C. individual, static, and global D. social, mobile, and local E. mobile, private, and global
D. social, mobile, and local
In information systems, SaaS stands for ________. A. systems security as a service B. security as a service C. systems as a service D. software as a service E. social as a service
D. software as a service
________ is the collective and individual experience applied to solving problems. A. Feedback B. Content C. Knowledge D. Wisdom E. Data
D. wisdom
________ allows for the automated creation of designs using advanced graphics software. A. TIO B. CAV C. AIB D. CIB E. CAD
E. CAD
Regarding business intelligence and analytics capabilities, a(n) ________ allows users to generate their own reports based on searches. A. dashboards/scorecard B. production report C. drill down D. parameterized report E. ad hoc query
E. ad hoc query
A manager's ________ role includes handling disputes. A. functional B. informational C. data worker D. service E. decisional
E. decisional
A(n) ________ is a major type of KM that collects, stores, and disseminates digital content and knowledge. A. feedback B. knowledge work system C. intelligent technique model D. competitive advantage E. enterprise-wide KMS
E. enterprise-wide KMS
Knowledge management ________ the ability of the organization to learn from its environment. A. distorts B. skews C. hampers D. interferes with E. increases
E. increases
A(n) ________ is a major type of KM, which provides tools for discovering patterns and applying knowledge to discrete decisions. A. enterprise-wide KMS B. competitive advantage C. feedback D. knowledge work systems E. intelligent technique
E. intelligent technique
A scientist who works to create information for organizations is considered a(n) ________ worker. A. chain B. unskilled C. production D. database E. knowledge
E. knowledge
Neural networks ________ to distinguish between valid and fraudulent credit purchases. A. retain extraneous data B. create an Intranet C. use the Internet D. delete extraneous information E. learn from patterns in data
E. learn from patterns in data
________ systems are used by both organizations and universities to manage, deliver, and assess learning and training content. A. Security B. Training C. Database D. Database management E. Learning management
E. learning management
Behavioral models suggest that the actual actions of managers are ________ than previously believed. A. more systematic B. better organized C. more reflective D. less reactive E. more informal
E. more informal
________ is another name for e-hubs. A. Digital goods B. XMAL C. Central processing D. EDI E. Net marketplaces
E. net marketplaces
FedEx has been using ________ to develop models of how customers will respond to price changes and new services. A. parameterized reports B. production reports C. random numbers D. unstructured analytics E. predictive analytics
E. predictive analytics
Senior executives determining five-year goals is an example of a(n) ________ decision. A. auto-structured B. structured C. poor D. networking E. unstructured
E. unstructured
A manager that is considered to be a "super user" ________. A. prefers unstructured decision making B. receives standard reports C. tends to work for smaller organizations D. is considered super because they are easy to work with E. wants to create their own reports and use more sophisticated analytics
E. wants to create their own reports and use more sophisticated analytics