ISDS 3115 Conceptual Questions

Frederick W. Taylor

The father of scientific management is:

Short range

The forecasting time horizon that would typically be easiest to predict for would be the

A demand forecast

A forecast that projects a company's sales is

A supply chain

A global network of organizations and activities that supply a firm with goods and services is referred to as

D

A house of quality would depict the strength of the relationship between which of the following 2 items? A.) The design team's choice of material for a wallet and the materials that were considered but rejects by the design team B.) The stitching used in your company's new product and the stitching used in a competitor's wallet C.) The customer's need for a sealable change pocket and the customer's need for plastic inserts to display pictures D.) The customer's desire for a durable wallet and the company's choice of material for the wallet

Operations

A large percentage of the revenue of most firms is spent on which function?

Lists the operations necessary to produce the component

A route sheet

An action plan to achieve a mission

A strategy is

Is a measurement of how well a forecast is predicting actual values

A tracking signal

C

Among the following, critical path and slack time analysis MOST help: A.) Managers define the project activities B.) Point out who is responsible for various activities C.) Pinpoint activities that need to be closely watched D.) Highlight relationships among project activities

Engages in international trade or investment

An international business is a firm that

Services

The economic activities that typically produce an intangible product are referred to as

Collaborative, Planning, Forecasting, and Replenishment

CPFR is

Concerned with uniqueness

Competing on differentiation is

Supply Chains

Competition in the 21st century is no longer between companies; it is between

To define the new good's or service's function

Defining a product means

Planning charts used to schedule resources and allocate time

Gantt charts are

ES + Activity time

How is the EF computed?

A work order is created

In a make-to-order system, when a customer places a request for a product or service with a producer,

An engineering drawing

Most manufacturing items and their components are defined by

Transition to production

Moving a product from development to production is referred to as

Delayed customization

Operation of a hair salon is an example of

Inputs decrease while output remains the same

Productivity increases when

Strengths, Opportunities, Weaknesses, and Threats

SWOT analysis refers to:

B, D, E

Select all of the correct impacts changes in laptop computer design that builds in wireless technology might have on OM strategy below: A.) Product changes decrease B.) New human resources skills C.) Longer production runs are used D.) Maintenance procedures need to be revised E.) Purchasing needs to be revised F.) Manufacturing process stabilizes

A, B, D

Select all of the correct impacts technology innovation in the manufacturing process might have on OM strategy below: A.) Purchasing needs to be revised B.) Capital investment is added for new equipment or processes C.) Design compromises are instituted D.) Quality standards need to be revised E.) Manufacturing process stabilizes F.) Labor skills decrease

D, E, F

Select all of the correct impacts the maturing of a product might have on OM strategy below: A.) Maintenance procedures need to be revised B.) Quality standards need to be revised C.) Inventory needs to be revised D.) Cost cutting is instituted E.) Longer production runs are used F.) Product changes decrease

The job is familiar to the existing organization

Th project organization may be LESS helpful when

Production

The creation of goods and services is referred to as:

Longest time path through the network

The critical path of a network is the

W. Edwards Deming

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was:

Phase out all trade and tariff barriers among Canada, Mexico, and the U.S.

The stated purposed of NAFTA is to

A

The text provides three primary strategic approaches (differentiation, cost, and response) for achieving competitive advantage. Provide and example of each. Support your choices. Choose the correct example of cost leadership and its explanation below: A.) Wal-Mart, as it has the low overhead and huge buying power to pressure its suppliers into concessions B.) Wal-Mart, as it provides the fast product delivery to the customers C.) Disney Magic Kingdom, as it provides the best free and low-cost attractions and places to visit D.) Disney Magic Kingdom, as here people are surrounded by a dynamic visual and sound experience

C

The text provides three primary strategic approaches (differentiation, cost, and response) for achieving competitive advantage. Provide and example of each. Support your choices. Choose the correct example of differentiation and its explanation below: A.) Pizza Hut, as it specializes in cooking traditional Italian pizza B.) Hunter Fan, as it guarantees delivery in 3 days C.) Hunter Fan, as it's a premier maker of quality ceiling fans that lower heating and cooling costs for its customers D.) Pizza Hut, as it delivers pizza in 5 minutes

D

The text provides three primary strategic approaches (differentiation, cost, and response) for achieving competitive advantage. Provide and example of each. Support your choices. Choose the correct example of response and its explanation below: A.) Pizza Hut, as it specializes in cooking traditional Italian pizza B.) Disney Magic Kingdom, as it provides the best free and low-cost attractions and places to visit C.) Disney Magic Kingdom, as here people are surrounded by a dynamic visual and sound experience D.) Pizza Hut, as it delivers pizza in 5 minutes

Planning, scheduling, and controlling

The three phases involved in management of large projects are:

Seasonality

What is a data pattern that repeats itself after a period of days, weeks, months, or quarters?

Process-chain network analysis

What is analysis that focuses on the ways in which processes can be designed to optimize interaction between firms and their customers?

The goal is to produce customized products, whenever and wherever needed

What is the goal for mass customization?

Microsoft Project

What is the most popular example of specialized software for managing projects?

Crash time

What is the shortest duration required to complete an activity?

Modular design

When ordering a new zagflatz, customers must choose the style of three major components, each of which has about 10 variations. This is an example of

Multiple regression

Which forecasting method considers several variables that are related to the variable being predicted?

Sales force composite

Which forecasting model is based upon salespersons' estimates of expected sales?

D

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? A.) Human resources and job design B.) Design of goods and services C.) Managing quality D.) Process and capacity design

A

Which of the following activities at an airline is NOT an operations activity? A.) Sales B.) Crew scheduling C.) Catering D.) Flying

C

Which of the following does NOT belong to the planning phase of project management? A.) Defining the project B.) Goal setting C.) Monitoring resources D.) Team organization

D

Which of the following does not represent competing on response? A.) Concerned with reliability of scheduling B.) Based on quickness C.) Based on flexibility D.) Based on providing uniqueness

D

Which of the following forecasting steps comes directly after determining the time horizon of the forecast? A.) Gather the data B.) Select the items to be forecasted C.) Make the forecast D.) Select the forecasting model(s)

A

Which of the following international operations strategies uses decentralized authority with substantial autonomy at each business? A.) Multidomestic B.) International C.) Global D.) Transnational

D

Which of the following is NOT a benefit generated by manufacturability and value engineering? A.) Reduction of environmental impact B.) Improved job design and job safety C.) Reduced complexity of the product D.) Reduced standardization of components

A

Which of the following is NOT a reason why domestic business operations decide to change to some form of international operations? A.) Attract and retain local talent B.) Improve products C.) Improve the supply chain D.) Improve operations

B

Which of the following is NOT an OM strategy/issue during the growth stage of the product life cycle? A.) Forecasting critical B.) Reduce capacity C.) Enhance distribution D.) Shift towards product focus

D

Which of the following is NOT considered to be a stakeholder? A.) Distributors B.) Customers C.) Community members D.) Competitors

B

Which of the following is NOT considered to be one of the three primary functions that all organizations perform? A.) Finance/accounting B.) Research and development C.) Marketing D.) Production/operations

A

Which of the following is NOT one of the 10 strategic OM decisions listed in the text? A.) Finance/accounting B.) Location C.) Quality D.) Layout

D

Which of the following is NOT part of project controlling? A.) Shifting resources to where they are needed most B.) Close monitoring of resources, costs, quality, and budgets C.) Using a feedback loop to revise the project plan D.) Sequencing and allotting time to all project activities

C

Which of the following is a characteristic of the maturity phase of the product life cycle? A.) Products are "fine-tuned" B.) Product designs begin to stabilize C.) Competitors are well established D.) Products are considered for termination

A

Which of the following is a limitation of PERT and CPM? A.) There is the inherent danger of placing too much emphasis on the critical path B.) The graphical nature of a network delays comprehension of the activity list's interrelationships C.) They are applicable to only a narrow variety of project industries D.) They can be used only to monitor schedules

C

Which of the following is a quantitative forecasting method? A.) Sales force composite B.) Market survey C.) Exponential smoothing D.) Jury of executive opinion

D

Which of the following is an external product development strategy? A.) New internally developed products B.) Migrations of existing products C.) Enhancements to existing products D.) Joint ventures

C

Which of the following is the FIRST step in the forecasting system? A.) Select the items to be forecasted B.) Select the forecast model(s) C.) Determine the use of the forecast D.) Determine the time horizon of the forecast

B

Which of the following is the THIRD level in work breakdown structure (WBS)? A.) Major tasks in the project B.) Subtasks in major tasks C.) Project D.) Activities to be completed

B

Which of the following is the purpose or rationale for an organization's existence? A.) Charter B.) Mission C.) Strategy D.) Articles of incorporation

D

Which of the following organizations does NOT belong to the service sector? A.) Costco B.) San Diego Zoo C.) Southwest Airlines D.) For Motor Company

C

Which of the following statements is NOT true about the forecasting in the service sector? A.) Hourly demand forecasts may be necessary B.) Forecasting in the service sector presents some unusual challenges C. Detailed forecasts of demand are not needed D.) Demand patterns are often different from those in non-service sectors

D

Which of the following statements is NOT true regarding decision trees? A.) Decision trees are particularly helpful when there are a series of decisions and various outcomes that lead to subsequent decisions followed by other outcomes B.) Decision trees can be used for other management problems besides product design C.) A decision tree is a great tool for thinking through a problem D.) Decision trees should only be used for new-product decisions when no uncertainty is present

A

Which of the following statements is NOT true regarding joint ventures? A.) Joint ventures are more likely to work when the risks are unknown B.) Joint ventures are firms establishing joint ownership to pursue new products or markets C.) Joint ventures are usually between just 2 firms D.) Ownership can be 50-50, or one owner can assume a larger portion to ensure tighter control

D

Which of the following statements is NOT true? A.) Sociological and demographic change may appear in such factors as decreasing family size B.) Political/legal change brings about new trade agreements, tariffs, and government requirements C.) Understanding the customer is the premier issue in new-product development D.) Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run

C

Which of the following statements is NOT true? A.) The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage B.) Many service firms refer to their offerings as "products" C.) The term "products" refers to tangible goods only D.) The product decision includes the selection, definition, and design of product

B

Which of the following statements is NOT true? A.) When capacity is inadequate, customers can be lost B.) When excess capacity exists, cost can decrease C.) When capacity is inadequate, market share can shrink D.) When excess capacity exists, cost can increase

C

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe? A.) Receiving a shipment of incoming food ingredients B.) Preparing an employee schedule C.) Filing a tax return D.) Designing an efficient layout

B

Which of the following technologies is particularly useful for prototype development and small lot production? A.) STEP B.) 3-D printing C.) CAD D.) CAM

B

Which of these is NOT an advantage of outsourcing? A.) Accessing outside technology B.) Potential creation of future competition C.) Cost savings D.) Gaining outside expertise

D

Which of these is NOT one of the basic functions of the management process? A.) Staffing B.) Leading C.) Controlling D.) Inspecting

D

Which of these time estimates is NOT used in PERT? A.) Optimistic time B.) Most likely time C.) Pessimistic time D.) Standard time