ISDS 3115 Quiz #4
A concert hall, employing both ticket takers and ushers to seat patrons, behaves typically as which of the following? A. multiple-server, multiphase system B. single-server, single-phase system C. multiple-server, cross-phase system D. single-server, multiphase system E. multiple-server, single-phase system
A.
A work system has five stations that have process times of 5, 9, 4, 9, and 8. What is the throughput time of the system? A. 35 B. 18 C. 9 D. 4 E. 7
A.
Balancing a work cell is done: A. as part of the process of building an efficient work cell. B. so that each assembly line workstation has exactly the same amount of work. C. before the work cell equipment is sequenced. D. before takt time is calculated. E. to minimize the total movement in a process layout.
A.
The staff training center at a large regional hospital provides training sessions in CPR to all employees. Assume that the capacity of this training system was designed to be 1200 employees per year. Since the training center was first put into use, the program has become more complex, so that 1050 now represents the most employees that can be trained per year. In the past year, 950 employees were trained. The efficiency of this system is approximately ________ and its utilization is approximately ________. A. 90.5 percent; 79.2 percent B. 87.5 percent; 950 employees C. 79.2 percent; 90.5 percent D. 110.5 percent; 114.3 percent E. 950 employees; 1050 employees
A.
Traffic counts and purchasing power analysis of drawing area are techniques associated with: A. a retail or professional service location decision. B. the transportation model. C. the factor-rating method. D. a manufacturing location decision. E. locational cost-volume analysis.
A.
A employee produces 15 parts during a shift in which he made $90. What is the labor content of the product? A. $5 B. $6 C. $0.167 D. $90 E. $1,350
B
Adding a complementary product to what is currently being produced is a demand management strategy used when: A. capacity exceeds demand for a product that has stable demand. B. the existing product has seasonal or cyclical demand. C. demand exceeds capacity. D. price increases have failed to bring about demand management. E. efficiency exceeds 100 percent.
B.
A McDonald's singleminus−lane driveminus−through that has one window for making the payment and a second window for receiving the food behaves most like which of the following? A. single-server, single-phase system B. single-server, multiphase system C. multiple-server, multiphase system D. multiple-server, single-phase system E. single-server, sequential-phase system
B.
A hospital's layout most closely resembles which of the following? A. retail B. job shop C. project D. product oriented E. work cell
B.
Consider a production line with five stations. Station 1 can produce a unit in 9 minutes. Station 2 can produce a unit in 10 minutes. Station 3 has two identical machines, each of which can process a unit in 12 minutes (each unit only needs to be processed on one of the two machines. Station 4 can produce a unit in 5 minutes. Station 5 can produce a unit in 8 minutes. Which station is the bottleneck station? A. Station 1 B. Station 2 .C. Station 3 D. Station 4 E. Station 5
B.
The fixed-position layout would be MOST appropriate in which of the following settings? A. a washing machine assembly line B. a cruise ship assembly facility C. a fast-food restaurant D. a doctor's office E. a casual dining restaurant
B.
Which of the following is not one of the four principles of bottleneck management? A. Increasing capacity at non-bottleneck stations is a mirage. B. Bottlenecks should be moved to the end of the system process. C. Lost time at the bottleneck is lost system capacity. D. Release work orders to the system at the bottleneck's capacity pace. E. Increased bottleneck capacity is increased system capacity.
B.
Which one of the following is NOT a characteristic of a Model B or M/M/S system? A. unlimited population size B. single server C. Poisson arrival rate pattern D. single phase E. exponential service time pattern
B.
A waiting line model meeting the assumptions of M/M/1 has an arrival rate of 2 per hour and a service rate of 6 per hour. What is the utilization factor for the system? A. 0.50 B. 0.25 C. 0.33 D. 3.00 E. 0.67
C.
An organization whose capacity is on that portion of the average unit cost curve that falls as output rises: A. has a facility that is above optimum operating level and should reduce facility size. B. has utilization higher than efficiency. C. has a facility that is below optimum operating level and should build a larger facility. D. has expected output higher than rated capacity. E. is suffering from diseconomies of scale.
C.
Globalization of the location decision is the result of all EXCEPT which of the following? A. high differences in labor costs B. ease of capital flow between countries C. higher quality of labor overseas D. market economics E. more rapid, reliable travel and shipping
C.
In location planning, environmental regulations, cost and availability of utilities, and taxes are: A. site-related factors. B. global factors. C. regional/community factors. D. country factors. E. None of the above.
C.
Production and transportation costs are always considered in which of the following location decision methods? A. purchasing power B. traffic counts C. transportation model D. proximity of markets E. clustering
C.
Which of the following is an example of a finite arrival population? A. shoppers arriving at a supermarket B. students at a large university registering for classes C. copy machines in a copying shop that break down D. cars arriving at a suburban car wash E. all of the above
C.
Which of the following represents a customer that reneged due to the waiting line? A. A Black Friday shopper skipped one store because the line went around the building. B. A student ordered pizza online because the phone line was busy. C. A customer at a gas station went inside to buy a soda, but after waiting in line for a minute left the soda behind and went outside empty-handed. D. A husband and wife decide to eat out instead after seeing the movie ticket line. E. A car drives past the first fast-food restaurant on Hamburger Row because the drive-through was full.
C.
A college registrar's office requires you to first visit with one of three advisors and then with one of two financial professionals. This system is best described as which of the following? A. single-server, single-phase system B. multiple-server, single-phase system C. single-server, multiphase system D. multiple-server, multiphase system E. multiple-server, cross-phase system
D.
An assembly line has 10 stations with times of 1, 2, 3, 4, ..., 10, respectively. What is the bottleneck time? A. 50% of the throughput time B. 1.82% of the throughput time C. 100% of the throughput time D. 18.18% of the throughput time E. 550% of the throughput time
D.
Governmental attitudes toward issues such as private property, intellectual property, zoning, pollution, and employment stability may change over time. What is the term associated with this phenomenon? A. democratic risk B. bureaucratic risk C. judicial risk D. political risk E. legislative risk
D.
The Academic Computing Center has five trainers available in its computer labs to provide training sessions to students. Assume that the design capacity of the system is 1900 students per semester and that effective capacity equals 90% of design capacity. If the number of students who actually got their orientation session is 1500, what is the efficiency of the system? A. 1710 students B. 1350 students C. 90% D. 87.7% E. 78.9%
D.
The objective of layout strategy is to: A. minimize cost. B. maximize flexibility. C. maximize worker satisfaction. D. develop an effective and efficient layout that will meet the firm's competitive requirements. E. minimize space used.
D.
When making a location decision at the region/community level, which of these would be considered? A. zoning restrictions B. government rules, attitudes, stability, incentives C. air, rail, highway, waterway systems D. cost and availability of utilities E. cultural and economic issues
D.
Which of the following is NOT among the eight determinants of revenue and volume for a service firm? A. uniqueness of the firm's and the competitors' locations B. competition in the area C. purchasing power of the customer-drawing area D. shipment cost of finished goods E. quality of management
D.
Which one of the following is NOT a characteristic of a Model A or M/M/1 system? A. Poisson arrival rate pattern B. exponential service time pattern C. single number of servers D. finite population size E. single number of phases
D.
A good layout requires determining: A. environment and aesthetics. B. capacity and space requirements. C. cost of moving between various work areas. D. material handling equipment. E. All of the above.
E.
A waiting line, or queuing, system has three parts, which are: A. arrival rate, service rate, and utilization rate. B. sequencing policy, penalty for reneging, and expediting of arrivals. C. distribution of arrival times, discipline while waiting, and distribution of service times. D. arrival discipline, queue discipline, and service sequencing. E. arrivals or inputs, queue discipline or the waiting line itself, and the service facility.
E.
In the office relationship chart, which rating reflects the highest importance for two departments' closeness to each other? A. I B. E C. X D. O E. A
E.
The main goal of retail layout is: A. minimizing customer confusion regarding location of items. B. minimizing storage costs. C. minimizing material handling cost. D. minimizing space required. E. maximizing profitability per square foot of floor space.
E.
Utilization will always be lower than efficiency because: A. expected output is less than actual output. B. effective capacity equals design capacity. C. expected output is less than rated capacity. D. effective capacity is greater than design capacity. E. effective capacity is less than design capacity.
E.
Which of these factors would be considered when making a location decision at the site level? A. cultural and economic issues B. government rules, attitudes, stability, incentives C. cost and availability of utilities D. proximity to raw materials and customers E. zoning regulations
E.
A focused work center is well suited to the production of a large family of products requiring similar processing, even if their demands are not very stable. True False
False
Location decisions are based on many things, including costs, revenues, incentives, attitudes, and intangibles, but not on ethical considerations. True False
False
The biggest advantage of a product layout is its flexibility to handle a varied product mix. True False
False
A copy center has five machines that serve many customers throughout the day. The waiting-line system for copy service has an infinite population, while the waiting-line system for copier maintenance has a finite population True False
True
A process-oriented layout is the traditional way to support a product differentiation strategy. True False
True
Design capacity is the theoretical maximum output of a system in a given period under ideal conditions. True False
True
One drawback of a product-oriented layout is that work stoppage at any one point ties up the whole operation. True False
True
One reason for a firm locating near its competitors is the presence of a major resource it needs. True False
True
The cost of waiting decreases as the service level increases. True False
True
The most common tactic to arrange departments in a process-oriented layout is to minimize material handling costs. True False
True
Cross-docking processes items as they are received, rather than placing them in storage. True False
True
