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Business management systems need three major components in order to provide the services expected by today's managers. These include:
A database management system (DBMS) A decision-making information system A predictive information system
Select three objectives that might typically be accomplished during the initiation phase (the first stage) of the project management process.
A statement of work or other working agreement is created. A projected timeline for deliverables is developed. Stakeholders in the project are identified.
What is conducted in the process design step of business process management?
Activities are examined and divided into their individual components.
Select three objectives that might typically be accomplished during the closure phase (the last stage) of the project management process.
All associated contracts are ended. Managers document the lessons they learned during the project's execution. Stakeholders discuss how closely the project met expectations.
What is conducted in the process modeling step of business process management?
Analysts use flow-charts and other tools to depict workflow.
The technology and processes used to gain intelligent, usable information from applicable databases across the Internet is referred to as ___ .
Big data analytics
What business management system seeks to streamline an organization's activities to prevent backlogs and inefficiencies?
Business Process Management (BPM)
The use of machinery to assist in employee management
Cards
Inappropriate and inconsistent pay can demotivate the strongest workforce, for this reason, many firms use ___.
Compensation management software
Select three categories of hr management systems
Compensation management software Employee evaluation software Employee benefits admin software
Which business management system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customer's buying habits, so that the management team can better anticipate customer desires?
Customer Relationship Management (CRM) System
Smart managers understand that it is far less expensive to retain an existing customer than it is to acquire a new customer. This is the concept behind the use of which business management systems?
Customer Relationship Management (CRM) Systems
Select three categories of HR management systems.
Employee benefits administration software Compensation management software Employee evaluation software
Which of the following is a tool commonly used by project managers?
Gantt chart
The most efficient way to implement an effective business intelligence (BI) system is to:
Get buy-in from the users (typically first line employees, supervisors, and junior management).
When did human resources management (HRM) originate?
HR management has existed at least as long as recorded history.
The project management (PM) process has 4 phases. Place the phases in order with the first phase at the top.
Initiation planning execution closure
Constructing an office building Renting office space in the building
Is a project requiring the use of project management software Requires management, but is not a project that would use project management software
What occurs during the process monitoring step of business process management?
Managers track the individual components of the process as well as the process as a whole so that the performance of the engine can be measured.
Human resources managers focus on which three of the following?
Managing employee grievances, absences, sick days, and paid-time-off days Scanning the environment to determine future HR needs Recruiting, hiring, training, retaining, compensating, appraising, promoting, reassigning, and firing employees
Power BI Looker Tableau
Microsoft Google Salesforce
Select 2 reasons for the increased efficiency of modern inventory management systems.
More accurate estimates of re-ordering points Improved forecasts of order quantity levels
Select 3 methods businesses use to house a business management system
On premises custom solution Customized cloud based solution Saas solution
Jameson, a senior executive, wants significant control of his business management system so that he can implement changes to quickly adapt to the dynamic business environment. The system that would best meet these needs would be a ___ system.
On-Premises Option
Select 3 common services provided by project management (PM) systems software.
Permissions levels Visual project depictions Document storage
Place the 5 steps of business process management (BPM) in order with the first step at the top.
Place the 5 steps of business process management (BPM) in order with the first step at the top. Position 1 of 5 Examining the design of the process correct toggle button unavailable Examining the design of the process Position 2 of 5 Modeling the process correct toggle button unavailable Modeling the process Position 3 of 5 Running the process correct toggle button unavailable Running the process Position 4 of 5 Monitoring the process correct toggle button unavailable Monitoring the process Position 5 of 5 Initiating process improvements correct toggle button unavailable Initiating process improvements
In the first step in business process management, analysts often "storyboard" the processes in an attempt to view the entire system prior to investigating each component. This is called:
Process Design
By identifying potential slowdowns or savings opportunities, the last step of business process management, the ___ step allows managers to create a continually improving process.
Process Optimization
Select two technologies that advanced the efficiency of inventory management systems.
Radio Frequency Identification (RFID) Universal Product Codes (UPC)
Because the number of variables involved in calculating future workforce needs makes this determination highly complex, HR managers often rely on ___
Recruiting and Hiring Software
Human resources managers look ahead to determine the future workforce needs of the corporation. Whether the firm uses primarily hourly, salaried, or independent contractors; ensuring that these employees are paid correctly Documenting employee performance and providing an equitable means of ranking performance.
Recruiting and Hiring Software Compensation Management Software Employee Evaluation Software
The strategic use of employees to allow organizations to operate
Resources
When implementing a new business management system
Software as a service
Select three major data analytics software platforms.
Tableau by Salesforce SAP Analytics Cloud Oracle Analytics Cloud
What is conducted in the process execution step of business process management?
The business process execution language engine is run.
Skyler, an executive, wants to implement a business management system that can be quickly scaled as he anticipates rapidly changing database storage needs. He likes his uniquely developed current system but wants increased security from hackers while decreasing his need for a large IT department. Skyler should choose a ___
a custom, cloud-based solution (PaaS or IaaS).
Along with pay, employee remain a critical part of an overall compensation strategy.
benefits
Many managers, particularly in smaller firms, use companies such as Zenefits and BenefitFocus to manage their employees' ___.
benefits systems
During the fourth stage of the project management (PM) process, the manager documents the lessons learned during the project's execution. This is called the phase.
closure
To reduce security risks and to facilitate collaboration among the various stakeholders in the project, most project management (PM) systems are located on the
cloud
Because sales are such a fundamental element of most businesses, all enterprise resource planning (ERP) systems include an integrated relationship management system.
customer
To maximize a sale force's efficiency and effectiveness, managers use relationship management systems.
customer
Nearly all BI software platforms have a(n) ___, that displays an overview of the data that is presented.
dashboard presentation
Integrating database management systems (DBMS) with predictive analytics, to give managers a recommended course of action is the focus of ___
decision making management information systems
Tracking the performance of employees will always be a critical component of management for this reason, most firms use ___.
employee evaluation software
When selecting an inventory management solution, two reasons managers should opt for a system that integrates easily with existing business management software are ___ and ___.
employees will be less anxious if they are somewhat familiar with the system already using a system that employees are used to will probably reduce training time
Many states require significant documentation of substandard performance prior to any employee demotion or dismissal, while an equitable means of ranking performance can serve as a strong motivator. For this reason, many managers use employee software to efficiently meet these needs.
evaluation
During the third stage of the project management (PM) process, the manager constantly monitors the progress of the project and the project's resources. This is called the phase.
execution
The 3rd stage of the project management (PM) process, in which managers constantly monitor the progress of the project and the project's resources. is the ___ phase.
execution
The third step in business process management provides managers with real-time (executable) decision making as well as the ability to play the "what-if" game by changing input variables (abstract) decision making. This is called the process
execution
During the first stage of the project management (PM) process, the manager outlines the requirements of the project, documents these requirements, and analyzes the costs of the project. This is called the phase.
initiation
Providing estimates of how accurate the re-ordering point and order quantity levels forecast will be (confidence levels), based on historical trends are examples of the efficiencies associated with today's management systems.
inventory
Universal Product Codes (UPC) and Radio Frequency Identification (RFID), combined with database management systems (DBMS), have greatly advanced the performance of management systems.
inventory
Decision management information systems provide managers with tools to assist them in using this data to make better choices.
making
Managers should opt for a system that integrates easily with existing business management software, and that will take the shortest training time for employees that need to provide sale's or usage quantity inputs when choosing an inventory solution.
management
In the second step in business process management, analysts use flow-charts and other tools to depict the workflow, the sequence of operations, and the decision points. This is called the process step.
modeling
The fifth and final step in business process management has managers adapting the process to enhance process performance. This is called the process step.
optimization
During the second stage of the project management (PM) process, a Gantt chart is created, or fine-tuned if one was started during the feasibility study. This is called the phase.
planning
Employee compensation software at major corporations is often included as part of its enterprise resource (ERP) software suite.
planning
The 2nd stage of the project management (PM) process, which involves meetings with project stakeholders is the ___ phase.
planning
Fill in the blank question. Human resources managers need sophisticated software to assist them in making accurate estimates of , hiring, and training requirements.
recruiting
The business management system seeks to manage a firm's interactions with customers using analytics and data analysis to identify the most valuable customers and target future customers is the customer management system.
relationship
Hubspot CRM, Zoho CRM, and Freshsales CRM aim to meet the needs of ___ .
smaller businesses
The best way of implementing a new BI system is to make it as seamless as possible by using ___.
software with which the users (typically first line employees, supervisors, and junior management) are already familiar
Business intelligence (BI) and associated big data analytics has no value if it cannot be interpreted and presented effectively to decision makers. Because of this, one of the most important features of any BI system are its data tools.
visualization
