IST 310 Test #3
What are the 3 types of content sharing through open sourcing?
-Source code -Open source -Closed source
How often do ebusinesses operate?
24/7
What is a service that brings wireless broadband to mobile phones?
3G
What is the fifth-generation wireless broadband technology based on the 802.11ac standard engineered to greatly increase the speed and responsiveness of wireless networks?
5G
What did the executives of Polaroid possibly overlook?
A Porter's 5 Forces Analysis
What is the ultimate outcome of any advertisement?
A purchase
What was the first name for the Internet?
ARPANET
What is the computer or network device that serves an as interface between devices and the network?
Access point
What is an entity that is capable of participating in an action or a network?
Actor
What are keywords that advertisers choose to pay for and appear as sponsored links on the Google results pages?
Adwords
What allows a business to generate commissions or referral fees when a customer visiting its website clicks a link to another merchant's website?
Affiliate program
What aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process using the bare minimum requirements?
Agile methodology
What was the first official Internet network?
All U.S. universities that had defense-related funding installed ARPANET computers
What assesses if the entire system meets the design requirements of the users?
Alpha testing
What are the 6 types of testing in the testing phase?
Alpha testing, development testing, integration testing, system testing, user acceptance testing, unit testing
What company is the king of personalization?
Amazon
What involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system?
Analysis phase
What is a set of routines, protocols, and tools for building software applications?
Application programming interface (API)
What is content used in mashups typically sourced from?
Application programming interface (API)
What allows a business to generate commissions or referral fees when a customer visiting its website clicks on a link to another merchant's website?
Associate (affiliate) program
What is businesses generate commissions or royalties?
Associate program (affiliate program)
What are the 4 ebusiness models?
B2B, B2C, C2B, C2C
What is a box running across a website that advertises the products and services of another business, usually another ebusiness?
Banner ad
What is an example of a click and mortar?
Barnes and Noble
Sustaining technologies seem to provide us with _____________, ______________, and _______________ products in established markets.
Better, faster, and cheaper
What are the common B2C E-Business Models/the 3 ways to operate as a B2C?
Brick-and-mortar, click-and-mortar, and pure-play/virtual
What was the first product Pierre Omidyar posted for sale?
Broken laser pointer that sold for $14.83
What applies to any consumer that sells a product or service to a business over the Internet?
C2B
What is a set of tools that support the work of teams or groups by facilitating the sharing and flow of information?
Collaboration system
What Defines the how, what, when, and who regarding the flow of project information to stakeholders and is key for managing expectations?
Communication plan
Gradually, the Internet moved from a military pipeline to a ________________________________________________.
Communication tool for scientists to businesses
What are software suites that automate systems analysis, design, and development?
Computer-aided software engineering (CASE) tools
What helps companies manage the creation, storage, editing, and publication of their website content?
Content management systems
What is the process of transferring information from a legacy system to a new system?
Conversion
What sources capital for a project by raising many small amounts from a large number of individuals, typically via the Internet?
Crowdfunding
What is the most common form of collective intelligence found outside of the organization?
Crowdsourcing
What is the wisdom of the crowd?
Crowdsourcing
What refers to the wisdom of the crowd?
Crowdsourcing
What is the large part of the Internet that is inaccessible to conventional search engines?
Deep web/invisible web
What is a website dedicated to social bookmarking, provides users with a place to store, categorize, annotate, and share favorites?
Del.icio.us
What is the Internet's most successful C2C online auction website that links like-minded buyers and sellers for a small commission?
Ebay
What is an online version of a retail store where customers can shop at any hour?
Eshop/estore/etailer
Who is The person or group who provides the financial resources for the project?
Executive sponsor
What consists of anything that can be documented, achieved, and codified?
Explicit knowledge
What two categories do knowledge-based assets fall into?
Explicit knowledge and tacit knowledge
What is a simple bar chart that lists project tasks vertically against the project's time frame?
Gantt chart
What is a GPS technology adventure game that posts the longitude and latitude location for an item on the Internet for users to find?
Geocache
What is a round, coin-sized object that is uniquely numbered and hidden in geocache?
Geocoin
What is a great example of a knowledge worker?
Golf caddie
What is the Internet protocol web browsers use to request and display web pages using URL?
Hypertext Transport Protocol
What involves placing the system into production so users can begin to perform actual business operations with it?
Implementation phase
Many orgs face the same dilemma as Polaroid: what might be best for an org currently might not be what is best for it _____________________.
In the long run
What uses the professional expertise within an organization to develop and maintain its information technology systems?
In-sourcing (in-house development)
What is ebusiness perfect for?
Increasing niche product sales
What is the best part of ebusiness?
It removed the entry barrier and allowed anyone to compete as long as they have a computer and a part-time person
What consists of a series of tiny projects?
Iterative development
What is a scripting language developed by Netscape and used to create interactive websites and a big driver of Business 2.0?
Javascript
What is a trigger that enables a project manager to close the project before completion?
Kill switch
What involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions?
Knowledge management
What is the most common form of collective intelligence found inside an organization?
Knowledge management (KM)
What connects a group of computers in close proximity, such as in an office building, school, or home?
Local area network (LAN)
What are applications that use location information to provide a service?
Location based services (L B S)
What represents an east/west measurement of position?
Longitude
Disruptive technologies typically enter the ____________ of the marketplace and eventually evolve to displace ____________ competitors and their reigning technologies.
Low end, high end
What is one of the most exciting benefits of ebusiness?
Low start up costs
What was the original name of the WWW?
Mesh
What companies use user-generated content to drive their recommendation tools?
Netflix and Amazon
Why does ebusiness help to sell to more niche markets?
Niche markets contain less popular products, but when less popular products are sold online, they do not take up shelf space as they would in a physical store, so companies can afford to sell the more niche products. This is why Amazon and EBay can have infinite products
What company is betting on the DTC sales channel and expects a massive revenue increase from it?
Nike
What companies are finding success expanding their DTC channels?
Nike Timberland REI Under Armor
What proved fatal for many companies?
Not choosing to make the paradigm shift
What groups data and corresponding processes into objects?
Object-oriented languages
What supports general business processes and does not require any specific software customization to meet the organization's needs?
Off-the-shelf application software
What uses organizations from developing countries to write code and develop systems and the country is geographically far away?
Offshore outsourcing
The WWW is just _________________ of the Internet, and its purpose is to __________________ and ____________________ information.
One part, correlate, disseminate
What runs over the Internet or on a CD or DVD, and employees complete the training on their own time at their own pace?
Online training
What does ecommerce only refer to?
Online transactions
What is engaging another company within the same country for services?
Onshore outsourcing
What refers to any software whose source code is made available free (not on a fee or licensing basis, as in ebusiness) for any third party to review and modify?
Open source
What involves graphically representing the processes that capture, manipulate, store, and distribute information between a system and its environment?
Process modeling
What is An individual or organization actively involved in the project or whose interests might be affected as a result of project execution or project completion?
Project stakeholder
What is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system?
Prototype
What is a modern design approach by which the designers and system users use an iterative approach to building the system?
Prototyping
What is one of the greatest advantages of Business 2.0?
Providing individuals the ability to network
What means fake code and is an informal description of how the computer program should work?
Pseudocode
What uses electronic tags and labels to identify objects wirelessly over short distances?
RFID
What is an electronic identification device that is made up of a chip and antenna?
RFID tag
What are the areas experiencing tremendous growth using wireless technologies?
RFID, GPS, GIS
What is a technology that connects individual devices to other parts of a network through radio connections?
Radio access network (RAN)
What is one of the most popular forms of user-generated content?
Reputation system (eBay)
What offer more advanced computing ability and connectivity than basic cell phones?
Smartphone
What is content that is designed to be easy for readers to consume and to share?
Snackable content
What allows users to share, organize, search, and manage bookmarks?
Social bookmarking
What represents the interconnection of relationships in a social network?
Social graph
What is data that is generated continuously by thousands of data sources, which typically send in the data records simultaneously, and in small sizes (order of kilobytes)?
Streaming data
What produces an improved product customers are eager to buy?
Sustainable technology
Incumbent (necessary) companies most often lead _________________________ to market, but they virtually never lead in markets opened by ________________________.
Sustaining technology, disruptive technologies
What is communication that occurs at the same time such as IM or chat?
Synchronous communication
What verifies that the units or pieces of code function correctly when integrated together?
System testing
What is refers to the tail of a typically sales curve?
The long tail
What describes how products in a network increase in value to users as the number of users increases?
The network effect
What is the overall process for developing information systems, from planning and analysis through implementation and maintenance?
The systems development life cycle (SDLC)
Who established the WWW?
Tim Berners-Lee (computer scientist at CERN)
What is a universal resource locator?
URL
What determines if the system satisfies the user and business requirements?
User acceptance testing
What highlights how to use the system and how to troubleshoot issues or problems?
User documentation
What is created and updated by many users for many users?
User-contributed content
What is the leading Internet certification authority that issues SSL certificates?
Verisign
What is a marketing phenomenon that facilitates and encourages people to pass along a marketing message?
Viral marketing
What is an open-source project that seeks to embed real-time voice, text, and video communications capabilities in web browsers?
Web Real-Time Communications (WebRTC)
What allows users to access the WWW?
Web browser
What blends videoconferencing with document sharing and allows the user to deliver a presentation over the web to a group of geographically dispersed participants?
Web conferencing/webinar
What is a locally stored URL, or the address of a file or Internet page saved as a shortcut?
Website bookmark
What uses clickstream data to determine the effectiveness of the site as a channel-to-market?
Website ebusiness analytics
What caused the idea of online selling to take off?
When Jeff Bezos dispatched the first book sold by Amazon in his Seattle garage
What is the next generation of Wi-Fi expected to operate at 9.6 Gbps?
Wifi 6
What is a plan that breaks down a project's goals into the many deliverables required to achieve it?
Work breakdown structure (WBS)
What are the 3 main drivers of the DTC sales channel?
• Customer Experience. • Data Collection. • Reduced Costs.
What is the series of activities that determine the earliest time by which the project can be completed?
A critical path
What is a project diagramming method used to predict total project duration?
A critical path analysis
What is an entity that is participating with ill intentions?
Bad actor
What is network performance measured by?
Bandwidth
What are the specific business requests the system must meet to be successful?
Business requirements
What is the science and art of making an illustrated map or chart?
Cartography
What allows for creating document links, allowing users to move from one to another simply by clicking on a hot spot or link??
HTML (Hypertext markup language)
There is a direct correlation between the amount of time people spend on a website and an __________________________
Increase in sales
What measures the number of people a firm can communicate with all over the world?
Information reach
What are difficult to quantify or measure?
Intangible benefits
What verifies that separate systems can work together passing data back and forth correctly?
Integration testing
What is the best example of a wide area network?
Internet
What is a company that provides access to the Internet for a monthly fee?
Internet service provider (ISP)
What is a large computer network usually spanning a city?
Metropolitan area network (MAN)
What type of network do most colleges, universities, and large companies use?
Metropolitan area network (MAN)
What company is an example of successful viral marketing?
Michael Dublin with Dollar Shave Club
What occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave?
Paradigm shift
What is a Factor that is considered to be true, real, or certain without proof or demonstration?
Project assumption
What is a concise written description of the project's intended work?
Project charter
What is a Specific factor that can limit options?
Project constraint
What is Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project?
Project deliverable
What is an individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the project is completed on time and on budget?
Project manager
What Represents key dates when a certain group of activities must be performed?
Project milestone
What is quantifiable criteria that must be met for the project to be considered a success?
Project objective
What is a formal, approved document that manages and controls the entire project?
Project plan
What Defines the specifications for product/output of the project and is key for managing expectations, controlling scope, and completing other planning efforts?
Project requirements document
What describes the business need (the problem the project will solve) and the justification, requirements, and current boundaries for the project?
Project scope
What Links the project to the organization's overall business goals?
Project scope statement
What are the greatest disruptive technologies?
The Internet/the WWW
What discusses how established companies can take advantage of disruptive technologies without hindering existing relationships with customers, partners, and stakeholders?
The Inventor's Dilemma by Clayton M. Christensen
What is an auction where buyers and sellers solicit consecutive bids from each other and prices are determined dynamically?
A good example of C2C
What are EBusiness Revenue Models?
Advertising fees License fees Subscription fees Transaction fees Value-added service fees
What is communication such as email in which the message and the response do not occur at the same time?
Asynchronous communication
What represents the loss of a network signal strength measured in decibels and occurs because the transmissions gradually dissipate in strength over longer distances or because of radio interference or physical obstructions such as walls?
Attenuation
What uses G P S tracking to track vehicles?
Automatic vehicle location (A V L)
What uses GPS tracking to track vehicles?
Automatic vehicle location (AVL)
What is another industry surprisingly going the DTC route, considering their traditional in person strategies are long established?
Automobile industry, specifically Tesla
What applies to businesses buying from and selling to each other over the Internet?
B2B
What applies to any businesses that sells its products or services to consumers over the Internet?
B2C
What is the maximum amount of data that can pass from one point to another in a unit of time?
Bandwidth
What is a box running across a web page that contains advertisements?
Banner ad
What is the smallest element of data and has a value of either 0 or 1?
Bit (binary digit)
What is bandwidth measured in terms of?
Bit rate (data rate)
What is the number of bits transferred or received per unit of time?
Bit rate (data rate)
What is bandwidth usually given in?
Bits per second and bytes per second (NOT INTERCHANGEABLE)
What is an online journal that allows users to post their own comments, graphics, and videos?
Blog
What is wireless PAN technology that transmits signals over short distances between cell phones, computers, and other devices?
Bluetooth
What is a technique for generating ideas by encouraging participants to offer as many ideas as possible in a short period without any analysis until all the ideas have been exhausted?
Brainstorming
What are defects in the code of an information system?
Bugs
What applies to sites primarily offering goods and services to assist consumers interacting with each other over the Internet?
C2C
Chris Anderson, chief editor of Wired magazine, described selling to niche markets as _______________________________
Capturing the long tail
What is an example of a B2C business where buyers are offered detailed histories of used vehicles for a fee?
Carfax
WWAN technologies can be divided into two categories
Cellular communication systems and satellite communication systems
Even though networks provide many business advantages, they also create increased ____________ in security, _______, ethical, and ______ issues.
Challenges, social, political
What is a person or event that is the catalyst for implementing major changes for a system to meet business changes?
Change agent
What is the abuse of pay-per-click, pay-per-call, and pay-per-conversion revenue models by repeatedly clicking on a link to increase charges or costs for the advertiser?
Click fraud
What is the practice of artificially inflating traffic statistics for online advertisements?
Click fraud
What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?
Click-through
What is the process of collecting, analyzing, and reporting aggregate data about which pages a website visitor visits—and in what order?
Clickstream analytics
What tracks the exact pattern of a consumer's navigation through a website?
Clickstream data
What is any proprietary software licensed under exclusive legal right of the copyright holder?
Closed source
What is collaborating and tapping into the core knowledge of all employees, partners, and customers?
Collective intelligence
The _________________________ for first movers would be enormous, thus spurring the beginning of the Web 1.0 Internet boom.
Competitive advantage
What is a computer crime in which a competitor or disgruntled employee increases a company's search advertising costs by repeatedly clicking the advertiser's link?
Competitive click fraud
What are the 6 common ebusiness forms?
Content providers, infomediaries, online marketplaces, portals, service providers, transaction brokers
What is a set of best practices that helps an organization to maximize the benefits of an information system, while at the same time establishing appropriate controls to ensure minimum errors?
Control objects for information and related technology (COBIT)
What is a small file deposited on a hard drive by a website containing information about customers and their web activities?
Cookie
What makes system changes to repair design flaws, coding errors, or implementation issues?
Corrective maintenance
Folksonomy example with the phones
Could be called mobile phone, wireless phone, smartphone, iPhone, Blackberry
What refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as Froogle and bank account aggregation services such as Citibank?
Cybermediation
What is an individual who studies the interaction between humans and technology, observing how technology can shape human lives?
Cyborg anthropologist
What is the portion of the Internet that is intentionally hidden from search engines, uses masked I P addresses, and is accessible only with a special web browser?
Dark web
What is the portion of the Internet that is intentionally hidden from search engines, uses masked IP addresses, and is accessible only with a special web browser?
Dark web
What illustrates the movement of information between external entities and the processes and data stores within the system?
Data flow diagram (DFD)
The faster ________________________ for online sales helps strengthen customer relationships, improving customer satisfaction and ultimately sales.
Delivery time
What is a logical relationship that exists between the project tasks, or between a project task and a milestone?
Dependency
What establishes descriptions of the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation?
Design phase
What involves taking all of the detailed design documents from the design phase and transforming them into the actual system?
Development phase
What tests the system to ensure it is bug free?
Development testing
What implies that organizations which cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction?
Digital Darwinism
What is a worldwide gap giving advantage to those with access to technology?
Digital divide
What is an Ebusiness model where companies build, market, sell, and ship their products themselves, without relying on traditional stores or intermediaries?
Direct-to-Consumer (D T C)
What builds a small-scale representation or working model of the system to ensure it meets the user and business requirements?
Discovery prototyping
What was brought about by the introduction of ebusiness, and occurs when a business sells directly to the customer online and cuts out the intermediary?
Disintermediation
What is an example of disintermediation?
Disintermediation of the travel agent as people began to book their own vacations online and Amazon allows anyone to publish and sell books, disintermediating the publisher
What is a new way of doing things that initially does not meet the needs of existing customers?
Disruptive technology
What company creates a mashup with Google Earth and its product database?
Dole Organic (consumers can track their fruit to see its farm, how they're raised, etc)
What did Pierre Omidyar eventually launch?
EBay
What is an auction service linking customers who bid on items?
EBay
What is a primary benefit of ebusiness?
Easy access to real-time information
During the Web 1.0, entrepreneurs started creating the first forms of ______________________.
Ebusiness
What created a paradigm shift?
Ebusiness
What includes ecommerce along with all activities related to internal and external business operations?
Ebusiness
What are the two levels of clickstream analytics?
Ebusiness and traffic
What is a plan that details how a company creates, delivers, and generates revenues on the internet?
Ebusiness model
What is the buying and selling of goods and services over the Internet?
Ecommerce
What occurs when paper maps are laid edge to edge and items that run across maps but do not match are reconfigured to match?
Edge matching (warping, rubber sheeting)
What is the best way to measure ebusiness success?
Effectiveness MIS metrics
What are interactive business communities providing a central market where multiple buyers and sellers can engage in ebusiness activities?
Electronic marketplace (emarketplace)
What is the exchange of digital messages over the Internet?
What is the goal of WebRTC?
Enable communications between browsers
What is the time remaining before reaching a destination using the present speed and is typically used for navigation applications?
Estimated time enroute (ETE)
What is the time of day of an expected arrival at a certain destination and is typically used for navigation applications?
Estimated time of arrival (ETA)
-Servicing customer accounts -Collaborating with partners -Exchanging real-time information
Examples of ebusiness
What is a magazine published only in electronic form on a computer network?
Ezine
T/F: The Internet and WWW are synonymous terms.
False
What is the measure of the tangible and intangible benefits of an information system?
Feasibility
What are some websites that move control of online media from the hands of leaders to the hands of users? (an ex of user-generated content)
Flickr, Wikipedia, Youtube
What is a social network aggregation, magazine-format application software for multiple devices that collects content from social media and other websites, presents it in magazine format, and allows users to flip through the content?
What is similar to taxonomy except that crowdsourcing determines the tags or keyword-based classification system?
Folksonomy
What is an auction where sellers market to many buyers and the highest bid wins?
Forward auction
What are programming languages that look similar to human languages?
Fourth generation languages (4GL)
What links business assets to a centralized system where they can be tracked and monitored over time?
GIS map automation
What is a coding process that assigns a digital map feature to an attribute that serves a unique ID (tract number, node number) or classification (soil type, zoning category)?
Geocoding
What consists of hardware, software, and data that provide location information for display on a multidimensional map?
Geographic information system (G I S)
What stores, views, and analyzes geographic data creating multidimensional charts or maps?
Geographic information system (GIS)
What is a satellite-based navigation system providing extremely accurate position, time, and speed information?
Global positioning system (GPS)
What is an example of pure play?
What is an excellent example of an ebusiness that did not figure out a way to generate profits until many years after its launch?
What is the interface to an information system?
Graphical user interface (GUI)
What is a keyword or phrase used to identify a topic and is preceded by a hash or pound sign?
Hashtag
What is a two-dimensional representation of data in which values are represented by colors?
Heat map
What is a group of people who respond to users' questions?
Help desk
What creates the illusion that a large number of potential customers are clicking the advertiser's links, when in fact there is no likelihood that any of the clicks will lead to profit for the advertiser?
Hitbot
What is one example of successful viral marketing?
Hotmail
What are areas around access points where users can connect to the Internet?
Hotspots
What are designated locations where Wi-fi access points are publicly available?
Hotspots
What is the set of ideas about how all information in a given context should be organized?
Information architecture
Buyers need ___________________________ to make informed purchases, and sellers need _____________________________ to properly market and differentiate themselves from the competition.
Information depth, information reach
What refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information?
Information richness
What discusses how established companies can take advantage of disruptive technologies without hindering existing relationships with customers, partners, and stakeholders?
Innovator's Dilemma
What is a service that enables instant or real-time communication between people?
Instant messaging (iM or IMing)
What measures advertising effectiveness by counting visitor interactions with the target ad, including time spent viewing the ad, number of pages viewed, and number of repeat visits to the advertisement?
Interactivity
What are agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together?
Intermediary
What supports the capturing, organization, and dissemination of knowledge throughout an organization?
Knowledge management system
What are two examples of sustaining technologies?
Larger hard drive or faster car
What represents a north/south measurement of position?
Latitude
What is an old system that is fast approaching or beyond the end of its useful life with an organization?
Legacy system
What company is an example of reintermediation?
Levi Strauss- they thought it was good idea to only sell their products on their website, but then added their products to retailers to increase market share
What involves performing changes, corrections, additions, and upgrades to ensure the system continues to meet its business goals?
Maintenance phase
What are the operational benefits of ebusiness?
Many costs can be reduced from operating fully online (imagine the cost of mailing out paper copies everywhere vs the cost of sending out a bulk email)
What content from more than one source to create a new product or service?
Mashup
What is a website or web application that uses content from more than one source to create a new product or service?
Mashup
What are WYSIWYG tools that provide a visual interface to build a mashup, often allowing the user to drag and drop data points into a web application?
Mashup editors
What is customers ordering M&Ms that say "Marry Me" an example of?
Mass customization
What is the ability of an organization to tailor its products or services to the customers' specifications?
Mass customization
What is a set of policies, procedures, standards, processes, practices, tools, techniques, and tasks that people apply to technical and management challenges?
Methodology
What is the practice of sending brief posts (140 to 200 characters) to a personal blog, either publicly or to a private group of subscribers who can read the posts as IMs or as text messages?
Microblogging
What is the ability to purchase goods and services through a wireless Internet-enabled device?
Mobile business (mbusiness, mcommerce)
Ebusiness opened up a new marketplace for any business willing to ________________________.
Move its business online
WAPs with ____________ (please use the acronym) technology have multiple transmitters and receivers, allowing them to send and receive greater amounts of data than traditional networking devices.
Multiple in/multiple out (MIMO)
What are multiple transmitters and receivers allowing them to send and receive greater amounts of data than traditional networking devices?
Multiple-in/multiple-out technology
What type of video conference connects more than two people at multiple locations?
Multipoint conference
What is an online marketing concept in which the advertiser attempts to gain attention by providing content in the context of the user's experience in terms of its content, format, style, or placement?
Native advertising
What are the two types of user-contributed content?
Native advertising and reputation system
What is contracting an outsourcing arrangement with a company in a nearby country, and often this coujntry will share a border with the native country?
Nearshore outsourcing
What is an excellent example of the long tail?
Netflix (infinite shows and movies to over because completely online) vs Blockbuster (inventory limited due to shelf space in the physical store)
What is nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system?
Open system
Disruptive technologies tend to _______ new markets and _______ old ones.
Open, destroy
What is the unpaid entries in a search engine results page that were derived based on their contents' relevance to the keyword query?
Organic search
The Internet includes the WWW and ______________________________ such as email.
Other forms of communication
What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house?
Outsourcing
What are the wireless network types?
PAN, WLAN, WMAN, WWAN
What is a graphical network model that depicts a project's tasks and the relationships between them?
PERT (Program Evaluation and Review Technique) chart
What are links a company paid to have displayed based on your keywords?
Paid search
Each time you visit a search engine, it returns two types of results:
Paid search and organic search
What are the 3 ways websites can generate revenues?
Pay per click, pay per call, and pay per conversion
What generates revenue each time a user clicks on a link that takes the user directly to an online agent waiting for a call?
Pay-per-call
What generates revenue each time a user clicks on a link to a retailer's website?
Pay-per-click
What generates revenue each time a website visitor is converted to a customer?
Pay-per-conversion
What provide communication over a short distance that is intended for use with devices that are owned and operated by a single user?
Personal area networks (PAN)
What occurs when a company knows enough about a customer's likes and dislikes that it can fashion offers more likely to appeal to that person?
Personalization
What are the 7 phases of the systems development life cycle?
Planning Analysis Design Development Testing Implementation Maintenance
What establishes a high-level plan of the intended project and determines project goals?
Planning phase
What converts an audio broadcast to a digital music player?
Podcast
What type of video conference connects two people?
Point-to-point conference
What once successful company eventually went bankrupt due to failure to keep up with what its customers wanted?
Polaroid
What is a small web page containing an advertisement that appears outside of the current website loaded in the browser?
Pop-up ad
What is a small web page containing an advertisement?
Pop-up ad
What makes system changes to reduce the chance of future system failure?
Preventative maintenance
What is an example of a C2B where they set their own prices for items such as airline tickets or hotel rooms and wait for a seller to decide whether to supply them?
Priceline.com
-Long URLs can break in emails if they fail to wrap properly -Long URLs in Tweets can leave no room for a message to accompany it -Long URLs in texts can make the accompanying message difficult to read
Problems with long URLs
What refers to a unique set of keywords along with a special syntax for organizing program instructions that execute computer commands?
Programming language
What is a temporary activity a company undertakes to create a unique product, service, or result?
Project
What is An internal department that oversees all organizational projects?
Project Management Office (PMO)
What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?
Project management
What is a monitoring dashboard that uses red, yellow, and green color coding to indicate the status of each project task?
Project spotlight chart
What emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to accelerate the systems development process?
Rapid application development (RAD) methodology (rapid prototyping)
Who was the first person to send an email using the @, separating users and their networks in the ARPANET system?
Ray Tomlinson in 1971
What is a web format used to publish frequently updated works, such as blogs, news headlines, audio, and video, in a standardized format?
Real Simple Syndication (RSS)
What occurs when a system updates information at the same rate it receives it?
Real-time communication
What is adding steps to the value chain as new players find ways to add value to the business process?
Reintermediation
What receives and repeats a signal to reduce its attenuation and extend its range?
Repeater
What is where buyers post feedback on sellers?
Reputation system (eBay)
What prioritizes all of the business requirements by order of importance to the company?
Requirements definition document
What is the process of managing changes to the business requirements throughout the project?
Requirements management
What Defines all project roles and indicates what responsibilities are associated with each role?
Responsibility matrix
What is something ebusinesses must have that is a model for making money?
Revenue model
What is an auction where buyers select goods/services from the seller with the lowest bid?
Reverse auction
What are useful reminders on how to ensure that the project has created understandable and measurable objectives?
SMART criteria
What is an electronic document that confirms the identity of a website or server and verifies that a public key belongs to a trustworthy individual or company?
SSL certificate
What is a space station that orbits the Earth receiving and transmitting signals from Earth-based stations over a wide area?
Satellite
What is the tendency to permit changes that exceed a project's scope and may wreak havoc on the schedule, work quality, and budget?
Scope creep
What is a list of additional ideas or bells and whistles proposed during a project?
Scope creep parking lot
What is a programming method that provides for interactive modules to a website?
Scripting language
What is website software that finds other pages based on keyword matching similar to Google?
Search engine
What combines art along with science to determine how to make URLs more attractive to search engines resulting in higher search engine ranking?
Search engine optimization
What evaluates variables that search engines use to determine where a URL appears on the list of search results?
Search engine ranking
What is a combination of H T T P and S S L to provide encryption and secure identification of an Internet server?
Secure hypertext transfer protocol (S H T T P or H T T P S)
What is a combination of HTTP and SSL to provide encryption and secure identification of an Internet server?
Secure hypertext transfer protocol (SHTTP/HTTPS)
What is a standard security technology for establishing an encrypted link between a web server and a browser, ensuring that all data passed between them remain private?
Secure sockets layer (SSL)
What are two methods for encrypting network traffic on the web?
Secure sockets layer (SSL) Secure hypertext transfer protocol (SHTTP/HTTPS)
What is a self-photograph placed on a social media website?
Selfie
What is a component of Web 3.0 that describes things in a way that computers can understand?
Semantic web
Computers connected via the Internet can __________ and ____________ information such as texts, graphics, voice, video, and software.
Send, receive
What is the software used to make a website's product catalog available for online ordering, whereby visitors may select, view, add/delete, and purchase merchandise?
Shopping cart
What was the primary driver of ebusiness?
Shopping carts
_____________ URLs are preferable over ________ URLs.
Short, long
What consists of the users' actual signatures indicating they approve all of the business requirements?
Sign-off
What is the amount of time an activity may be delayed without delaying a succeeding activity or the project finish date?
Slack
What are websites that rely on user participation and user-contributed content?
Social media (Facebook, Youtube, Digg)
What is an application that connects people by matching profile information?
Social network
What is the practice of expanding your business and/or social contacts by a personal network?
Social networking
What maps group contacts (personal and professional) identifying who knows each other and who works together?
Social networking analysis (SNA)
What describes the collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering, or search?
Social tagging
What modifies software to meet specific user or business requirements?
Software customization
What is a disciplined approach for constructing information systems through the use of common methods, techniques, or tools?
Software engineering
What was starting up the same time as Jeff Bezos' online book selling?
Software programmer Pierre Omidyar was starting a simple website called AuctionWeb from his San Jose living room
What is a perfect example of disruptive technology?
Sony
What contains instructions written by a programmer specifying the actions to be performed by computer software?
Source code
What identifies the geographic location of features and boundaries on Earth, such as natural or constructed features, oceans, and more?
Spatial data (geospatial data or geographic information)
What is a Periodic review of actual performance versus expected performance?
Status report
What are 3 types of disruptive technologies?
Steamboats, transistor radios, and Intel's 8088 processor
What measures the amount of time visitors spend on a website or application?
Stickiness
What is a method of sending audio and video files over the Internet in such a way that the user can view the file while it is being transferred?
Streaming
What is the overall process for developing information systems from planning and analysis through implementation and maintenance?
Systems development life cycle (S D L C)
What is knowledge contained in people's heads?
Tacit knowledge
What are specific keywords or phrases incorporated into website content for means of classification or taxonomy?
Tags
What are easy to quantify and typically measured to determine the success or failure of a project?
Tangible benefits
What is the scientific classification of organisms into groups based on similarities of structure or origin?
Taxonomy
What is a meeting in which an independent team of experts provides an in-depth analysis of project results to ensure that team members did the work accurately, completely, and to the right quality standard?
Technical review (peer review)
What is a remote-controlled, wheeled device with a display to enable video chat and videoconferencing?
Telepresence robot
What details the steps the system must perform along with the expected result of each step?
Test conditions
What involves bringing all the project pieces together into a special testing environment to eliminate errors and bugs, and verify that the system meets all of the business requirements defined in the analysis phase?
Testing phase
What could a Porter's 5 Forces Analysis have told Polaroid?
That they had two threats of substitute products or services- one hour processing and digital cameras
What is a massive network that connects computers all over the world and allows them to communicate with one another?
The Internet
What was the problems with Xerox, IBM, Sears, and DEC?
They may have placed too much emphasis on satisfying current customer needs while neglecting new disruptive technology to meet customers' future needs and thus losing market share.
What is Sony's story?
They started off making portable transistor radios. The signal was not great, but customers overlooked that due to the portability. From their initial revenue, they invested in better technology and made better radios.
• Number of page views. • Pattern of websites visited. • Length of stay on a website. • Date and time visited. • Number of customers with shopping carts. • Number of abandoned shopping carts.
Things clickstream data can reveal
Networks create a diverse globally connected world eliminating _____ and _________, which makes it possible to communicate in ways not previously imaginable.
Time, distance
What was the purpose of the first website created?
To describe the WWW and inform people how to make their own webpage
Ebusinesses operating 24/7 directly reduces ____________________ because buyers no longer have to spend a lot of time researching purchases or traveling great distances to make them.
Transaction costs
Organizations must be able to __________ as markets, economic environments, and technologies _________.
Transform, change
The Internet began as an emergency military communications system operated by the ______________________.
U.S. Department of Defense Advanced Research Project Agency (DARPA)
What is the translation of a long URL into an abbreviated alternative that redirects to the longer URL?
URL shortening
-The ability to track, analyze, and graph traffic statistics -Bookmarklets that enable URL shortening without visiting the site -The ability to customize shortened URL extensions -A preview function
URL shortening services typically provide users with:
What tests individual units or pieces of code for a system?
Unit testing
What is the primary way a user navigates around the WWW and contains the address of a file or resource on the web?
Universal Resource Locator (URL)
What allows people at two or more locations to interact via two-way video and audio transmissions simultaneously as well as share documents, data, computer displays, and whiteboards?
Videoconference
What is a technique that induces websites or users to pass on a marketing message to other websites or users, creating exponential growth in the message's visibility and effect?
Viral marketing
What is a technique that induces websites or users to pass on a marketing message?
Viral marketing
What uses IP technology to transmit telephone calls?
Voice over IP (VoIP)
What allows mobile voice calls to be made over broadband networks, creating- under the right network conditions-clearer audio and fewer dropped calls?
Voice over LTE (VoLTE)
What is a web of information that anyone can access?
WWW
What is the practice of tagging pavement with codes displaying where Wi-Fi access is available?
War chalking
What is the practice of tagging pavement with codes displaying where Wifi access is available?
War chalking
What is deliberately searching for Wi-Fi signals while driving by in a vehicle?
War driving
What is deliberately searching for Wi-fi signals while driving by in a vehicle?
War driving
What is a software development methodology where a sequence of phases in which the output of each phase becomes the input for the next?
Waterfall methodology
As people began to learn about the WWW and the Internet, they understood it enabled a company to communicate with anyone, anywhere, at anytime, creating a new _______________________________________.
Way to participate in business
What is a term to refer to the WWW during its first few years of operation between 1991 and 2003?
Web 1.0
What is the catalyst for ebusiness?
Web 1.0
What is the next generation of Internet use - a more mature, distinctive communications platform characterized by three qualities?
Web 2.0
What is based on "intelligent" Web applications using natural language processing, machine-based learning and reasoning, and intelligence applications?
Web 3.0
What uses clickstream data to determine the efficiency of the site for the users and operates at the server level?
Website traffic analytics
• Email. • Instant messaging. • Podcasting. • Videoconferencing. • Web conferencing. • Content management system.
What are ebusiness tools for connecting and communicating?
-Expanding global reach -Opening new markets -Reducing costs -Improving effectiveness
What are some ebusiness advantages?
-Microcomputer revolution. -Advancements in networking. -Easy browser software. -Speed, convenience, and low cost of email. -Web pages are easy to create and flexible.
What are some reasons of growth of the WWW?
-Content sharing through open sourcing -User-contributed content -Collaboration inside the organization -Collaboration outside the organization
What are the characteristics of Business 2.0?
-Easy to compile -Increased richness (depth) -Increased reach -Improved content
What is the Internet's impact on information?
What includes the inner workings of a Wi-Fi service or utility, including the signal transmitters, towers, or poles and additional equipment required to send out a Wi-Fi signal?
Wi-Fi infrastructure
What spans a large geographic area such as a state, province, or country?
Wide area network (WAN)
What is a wireless security protocol to protect wifi networks?
Wifi protected access (WPA)
What is a collaborative website that allows users to add, remove, and change content, which can easily be organized and reorganized as required?
Wiki
What is a collaborative website that allows users to add, remove, and change content?
Wiki
What word is Haitian for quick?
Wiki
What is an encryption algorithm designed to protect wireless transmission data?
Wired equivalent privacy (WEP)
What are two technologies securing wifi networks?
Wired equivalent privacy (WEP) Wifi protected access (WPA)
What is a local area network that uses radio signals to transmit and receive data over distances of a few hundred feet?
Wireless LAN (WLAN)
What is a metropolitan area network that uses radio signals to transmit and receive data?
Wireless MAN (W MAN)
What is a wide area network that uses radio signals to transmit and receive data?
Wireless WAN (W WAN)
What enables devices to connect to a wireless network to communicate with each other?
Wireless access point
What is a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves?
Wireless fidelity (Wi-Fi)
• Reduce costs. • Improve customer service. • Offers real-time diagnostics. • Enhances mobility. • Supports real-time data. • Promotes remote work. • Improved security.
Wireless network benefits
What is held in a classroom environment and led by an instructor?
Workshop training
What provides access to Internet information through documents including text, graphics, audio, and video files that use a special formatting language called HTML?
World Wide Web (WWW)
What is a communications technology aimed at providing high-speed wireless data over metropolitan area networks?
Worldwide Interoperability for Microwave Access (WiMAX)
____________, ______________, __________________, and __________________ all listened to existing customers, invested aggressively in technology, had their competitive antennae up, and still lost their market-dominant positions.
Xerox, IBM, Sears, and DEC
What website uses customer reviews to express opinions on products and services?
Yelp
What are the 3 qualities of Web 2.0?
• Collaboration. • Sharing. • Free.
