ITC 761 - Ch. 1

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An example of raw data from a national chain of automobile stores would be

1 Toyota RAV4 sold March 3, 2008 in Louisville, KY

Computers make up the entirety of an information system.

FALSE

Knowledge workers make long-range strategic decisions about products and services.

FALSE

There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.

FALSE

There is little variation in returns on IT investment across firms.

FALSE

A fully digital firm produces only digital goods or services.

FALSE (eBay)

Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's

IT infrastructure

A firm that invests in a strong IS development team is making an investment in organizational complementary assets.

TRUE

Developing a new product, hiring a new employee, and fulfilling an order are examples of business processes.

TRUE

Internet advertising is growing at approximately 15 percent a year.

TRUE

Intranets link different systems and networks within a firm.

TRUE

Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.

TRUE

The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.

TRUE

The three main dimensions of information systems are management, organizations, and information technology.

TRUE

You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems

TRUE

The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of

a business using information systems for customer and supplier intimacy

All of the following are advantages, for a firm, of cloud computing except

ability to improve communication

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?

production workers

Which of the following statements best describes organizational culture?

set of assumptions and values accepted by most members

A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?

social

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

survival

An example of a social complementary asset is

technology and service firms in adjacent markets

A managerial element in the UPS tracking system described in the chapter is

the decision to use automation

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called

the information value chain

Thomas Friedman's declaration that the world was now "flat" meant that

the internet has reduced the economic advantages of developed countries

The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is

operations research

Disciplines that contribute to the technical approach to information systems are

operations research management science computer science

An example of a business using information systems to create new products and services is

Apple's iPod

Which of the following is not one of the current changes taking place in information systems technology?

growth in the PC platform

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

improved decision making

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?

improved decision making

The three activities in an information system that produce the information organizations use to control operations are

input processing output

Which of the following are key corporate assets?

intellectual property core competencies financial + human assets

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

knowledge workers

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called

management information systems

In a hierarchical organization, the upper levels consist of

managerial professional technical employees

The average number of tickets sold daily online is an example of

meaningful information


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