ITC 761 - Ch. 1
An example of raw data from a national chain of automobile stores would be
1 Toyota RAV4 sold March 3, 2008 in Louisville, KY
Computers make up the entirety of an information system.
FALSE
Knowledge workers make long-range strategic decisions about products and services.
FALSE
There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.
FALSE
There is little variation in returns on IT investment across firms.
FALSE
A fully digital firm produces only digital goods or services.
FALSE (eBay)
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's
IT infrastructure
A firm that invests in a strong IS development team is making an investment in organizational complementary assets.
TRUE
Developing a new product, hiring a new employee, and fulfilling an order are examples of business processes.
TRUE
Internet advertising is growing at approximately 15 percent a year.
TRUE
Intranets link different systems and networks within a firm.
TRUE
Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize returns from IT investments.
TRUE
The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.
TRUE
The three main dimensions of information systems are management, organizations, and information technology.
TRUE
You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems
TRUE
The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of
a business using information systems for customer and supplier intimacy
All of the following are advantages, for a firm, of cloud computing except
ability to improve communication
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
production workers
Which of the following statements best describes organizational culture?
set of assumptions and values accepted by most members
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?
social
The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?
survival
An example of a social complementary asset is
technology and service firms in adjacent markets
A managerial element in the UPS tracking system described in the chapter is
the decision to use automation
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called
the information value chain
Thomas Friedman's declaration that the world was now "flat" meant that
the internet has reduced the economic advantages of developed countries
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is
operations research
Disciplines that contribute to the technical approach to information systems are
operations research management science computer science
An example of a business using information systems to create new products and services is
Apple's iPod
Which of the following is not one of the current changes taking place in information systems technology?
growth in the PC platform
The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
improved decision making
Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?
improved decision making
The three activities in an information system that produce the information organizations use to control operations are
input processing output
Which of the following are key corporate assets?
intellectual property core competencies financial + human assets
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
knowledge workers
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called
management information systems
In a hierarchical organization, the upper levels consist of
managerial professional technical employees
The average number of tickets sold daily online is an example of
meaningful information
