MAN 4741 Ch 10 SmartBook

What happens when an organization uses the consult style of change management?

A greater amount of information is used, leading to better decisions.

What are the characteristics of John Kotter's (2012) framework of change? (Check all that apply.)

Accelerators must operate concurrently rather than in sequence. Traditional hierarchy must be complemented by flexible and agile networks.

According to Gardini et al. (2011), change is most likely to be successful if _____.

a comprehensive procedure with specific and meaningful goals is designed for the change

An advantage of the invite participation style of change management is that _____.

all the available data is used to influence the change process

Contextual perspectives of change are most likely to _____.

recognize change as a process with a past, a present, and a future

Identify a limitation of the process perspective of change.

It may present change as a highly complex and unmanageable process.

What is a drawback of the invite participation style of change management?

Management accountability leads to the emergence of conflicts.

Which of the following is true of Kurt Lewin's (1951) model of change?

Managers are advised to create an atmosphere of positive dissatisfaction to initiate change.

What are the main elements of the ADKAR change model? (Check all that apply.)

Reinforcement Ability Desire Knowledge Awareness

Which of the following is true of the DICE model?

Scoring the DICE factors will determine if change is in the win zone, the worry zone, or the woe zone.

An advantage of the tell style of change management is that _____.

management has full control of the change process

A disadvantage of the consult style of change management is that _____.

the process is very time-consuming

Match the following stages of change (in the left column) with their descriptions (in the right column).

(1)Unfreezing: Changing attitudes by making people feel uncomfortable about the way things are because they could be improved, and so establishing the motive to change. (2)Moving: Implementing the change to move to the desired new state. (3)Refreezing: Embedding or institutionalizing the new behaviors, to prevent people from drifting back to previous ways of doing things.

Which of the following is true of change management according to Dawson and Andriopoulos (2017)?

Challenging taken-for-granted assumptions through critical reflection can be crucial to successful change.

Identify an attribute of the ADKAR approach.

It focuses on individual perceptions, weaknesses, and strengths.

Which of the following is true of the change kaleidoscope approach?

It highlights the contextual problems that must be taken into account by change managers while implementing change.

Identify an accurate statement about the director image of change management.

People who use this approach follow a practical, managerialist approach to achieve change.

Stage models of change management are criticized on the grounds of their _____.

disregard for past events that influence current attempts toward change

According to managers, which of the following is a reason for the failure of organizational change?

diverting resources and everyone's attention away from the change

According to Stace and Dunphy (2001), which of the following is a scale of change that involves refining procedures and policies at divisional or departmental levels in an organization?

fine-tuning

An organization that uses the tell and sell style of change management is most likely to _____.

have a high degree of control over the change process

Management is most likely to have the highest degree of control over the change process if the _____ style of change management is used.

tell

Organizational change is most likely to be successful if _____.

the change begins with the employees whose work is most impacted by change

A transformational change process is most likely to be successful if _____.

the change process has particular, clearly defined initiatives

Match the following styles of change (in the left column) with their descriptions (in the right column).

Collaborative:Widespread employee participation in key decisions Consultative: Limited staff involvement in setting goals relevant to areas of responsibility Directive: The use of authority in reaching decisions about change and the future

According to the DICE model, what are the factors that determine if a change program will "fly or die"? (Check all that apply.)

Duration Effort Commitment Integrity

True or false: John Kotter (2012) does not adopt a distributed approach to change leadership.

False

What are the major factors of The Hope Hailey - Balogun Change Kaleidoscope?

Time Capacity Scope Readiness of staff Power of the manager Capability

Match the following change kaleidoscope implementation options (in the left column) with their descriptions (in the right column).

Type: The scope and speed of a proposed change Start point: Top-down, bottom-up, a combination, or pilot sites and pockets of good practice Style: From coercive to collaborative, varied by staff group and phase of change Target: Focus on changing outputs, behaviors, attitudes, and values Roles: Responsibility for implementing: leadership, change teams, external facilitation

When is a transformational change process most likely to be implemented smoothly?

When frontline employees are provided with the initiative to drive the changes

Contingency approaches to change management are criticized because _____.

change managers need to have extensive knowledge of the change context to make informed judgments

According to Patrick Dawson and Andriopoulos (2017), the _____ factor refers to the past, present, and future in which an organization functions.

context

The style of change management that combines transformative change strategies and directive—coercive styles is _____.

dictatorial transformation

The image of change management that underpins the change management approaches associated with the work of large consulting companies is the _____ image.

director

A criticism of contingency approaches to change management is that _____.

they are more complex and ambiguous than the checklists and stage models of change

An accurate statement about checklist approaches to change management is that _____.

they are popular among management consultancies and professional bodies

An advantage of processual perspectives of change is that _____.

they comprehend the complex nature of change

A characteristic of stage models of change management is that _____.

they suggest that change managers will have to take different actions at different steps of the process

Match the following stages of Kurt Lewin's (1951) model of change (in the left column) with the demands that they make on change managers (in the right column).

* Unfreezing - Convincing those involved of the need to change * Moving - Putting the change in place * Refreezing - Redesigning roles, systems, and procedures to prevent a return to past practice

Arrange the following stages of the McKinsey 5A model of change in the correct order.

Aspire Assess Architect Act Advance

In the context of Stouten's evidence-based approach to change management, which of the following actions should a change manager take in the Diagnosis (1) step?

Collect facts regarding the nature of the problem.

Identify a true statement about Kurt Lewin's (1951) model of change.

Each stage of change requires different actions from change agents.

True or false: Organizational change is most likely to succeed when there are a lot of policies and procedures set up.

False

True or false: The context factors of the change kaleidoscope can be neither constraints nor enablers.

False

True or false: The tell and sell style of change management is never seen as cosmetic by employees.

False

According to Stouten et al. (2018), in which of the following steps should a change manager implement evidence-based change interventions?

Identifying solutions

According to Patrick Dawson and Andriopoulos (2017), what are the factors that must be considered to understand change? (Check all that apply)

The transition process, tasks, and activities The substance of a change itself The past, present, and future in which a firm functions

Identify a true statement about process perspectives of change.

They advise people to focus on the wider context in which change is taking place.

Identify a characteristic of checklist approaches to change management.

They believe that the change process can be regulated by planning.

Which of the following statements are true of the stage models of change management? (Check all that apply.)

They can be used to complement the checklist approach to change management. They introduce a temporal dimension to change management.

Which of the following is a criticism of the stage models of change management?

They offer "high level" guidance, leaving the change managers to determine how to apply that advice in a particular context.

Which of the following guidelines for managing performance relates to the aspire stage of McKinsey's 5A model of change?

creating a long-term plan for change

In the context of the change kaleidoscope implementation options, _____ refers to the mechanisms and levers that are involved in the change process.

interventions

A true statement about the ADKAR change model is that _____.

it advices the change manager to concentrate on the individuals involved in and affected by the change

A true statement about John Kotter's eight-stage model of transformation change is that _____.

it is based on Lewin's model of change

A limitation of the process perspective of change is that _____.

it relegates the ones involved in the change process to the role of sense-givers and interpreters

The ADKAR change model pays little attention to the _____.

nature and ramifications of the wider organizational context and the process of change

The change kaleidoscope approach is consistent to a certain degree with the (Blank) image of change management.

navigator

The style of change implementation that is the combination of incremental change strategies and collaborative—consultative modes is _____.

participative evolution

According to Dawson and Andriopoulos (2017), a true statement about change management is that _____.

planning, time, and flexibility are necessary to change attitudes and behaviors toward change

In the context of change management, _____ are most likely to argue that one has to comprehend how the substance, context, and process interact over time to produce desired outcomes in order to understand organizational change.

process perspectives

Collaborative style of change, as identified by Stace and Dunphy (2001), involves _____.

widespread involvement of employees in decision making