Man Chapter 1

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

Approximately what percentage of a manager's work time is typically devoted to communicating face-to-face?

60%

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

What are primary skills that companies seek in top managers? (Choose every correct answer.)

A high level of energy The ability to communicate The ability to motivate and engage others

Match each principal function of management with its definition. Organizing

Arranging tasks, human resources, and other resources to accomplish the necessary work

Which are rewards of studying management? (Choose every correct answer.)

Better understanding of how to relate to your supervisors wherever you work Increased insight into how to interact with your coworkers Improved ability to manage yourself in the workplace

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

Controlling

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

Database

What are the duties of first-line managers? (Choose every correct answer.)

Directing non-management workers Making short-term decisions

Sanjay is a manager at Ridgeway Appliance Corp. and is responsible for helping the company reach its goal of purchasing a manufacturing facility. He created a plan to guide the company in the purchasing process and the company successfully carried it out and bought the new facility. Which aspect of management did Sanjay demonstrate?

Effectiveness

As the sales manager at Audio Equipment Corp., Simone makes the best use of the limited resources available to her in order to achieve her company's sales goals. Which aspect of management is Simon practicing?

Efficiency

Which decisional role of a manager is used when Alexander encourages change and innovation in his department?

Entrepreneur

According to Mintzberg, what are two of the decision-making roles of a manager?

Entrepreneur Negotiator

Match each principal function of management with its definition. Planning

Establishing goals and determining how to achieve them

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

Experiencing a sense of accomplishment

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False

True or false: Mintzberg's study of chief executives revealed that the majority of their workday involved speaking face-to-face with customers.

False

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

What are two potential rewards of being an exceptional manager? (Choose every correct answer.)

Fringe benefits, such as a large office or stock options The ability to earn more than most workers

Which descriptions accurately characterize artificial intelligence (AI) in the workplace? (Choose every correct answer.)

It includes using computer systems to mimic human reasoning. It can be applied both to blue-collar and white-collar skills.

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"

Leading

Which managerial roles were identified by Mintzberg as interpersonal roles? (Choose every correct answer.)

Liaison Leader Figurehead

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

According to Mintzberg, what are the informational roles of a manager?

Monitor Disseminator Spokesperson

Match each principal function of management with its definition. Controlling

Monitoring performance against goals and taking corrective action as needed

Match each principal function of management with its definition. Leading

Motivating, directing, and influencing others to achieve organizational goals

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

Organizing

Match each interpersonal leadership role with its description. Figurehead

Performing symbolic tasks that represent an organization

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

What did Mintzberg observe about work behavior in the managers he studied? (Choose every correct answer.)

Some worked up to 90 hours a week. They almost always devoted lunchtime to meetings.

Which are elements of successful teams? (Choose every correct answer.)

Support Structure Direction

What is considered the first law of business for achieving competitive advantage?

Take care of the customer.

Match each interpersonal leadership role with its description. Leadership

Taking responsibility for the actions of subordinates

Who are the managers that help teams achieve their goals?

Team leaders

What modern forms of communication have begun to replace talking on the telephone for 21st century managers? (Choose every correct answer.)

Texting Social media Email

Which of the following are true about nonprofit organizations? (Choose every correct answer.)

They may operate in the private sector. Their purpose is to offer services to clients.

True or false: Nonmanagerial employees do not formally supervise other employees.

True

True or false: Studying management enables you to understand how to manage yourself in the workplace and interact and relate more effectively with your supervisors and coworkers.

True

What is the definition of e-business?

Using the Internet to facilitate every aspect of running a business

Match each interpersonal leadership role with its description. Liaison

Working with people outside a work unit or organization to develop alliances

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as

a mentor.

Which of these organizations is considered for-profit?

a retail clothing store

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

According to Mintzberg, ______ of the tasks completed by managers take more than an hour.

about one-tenth

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

A company's management team demonstrates efficiency when it uses resources to

be cost-effective.

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

cloud computing

At the hospital where Micah works, a new information system was implemented that allows a nurse to see what labs have been completed and patient history. This system is also accessible to the billing department, pharmacy, and primary care doctor and helps all employees work better together. This is an example of _____.

collaborative computing

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Which of the following are management activities? (Choose every correct answer.)

controlling the organization's resources integrating the work of people pursing organizational goals

Computerized collections of interrelated files for assembling large quantities of information are called ______.

databases

Middle managers are said to have "high-touch" jobs because they _____.

deal directly with people

In a manager's _______ role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional

Marisol uses the Internet for all aspects of her small accounting business, from payroll to communications. This is an example of _____.

e-business

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

To be _____ in management means to achieve results, to make the right decisions, and to successfully carry them out in order to achieve the organization's goals.

effective

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

It is the goal of the managers at Trevor's company to rework the production line so that it produces as many automobile parts as quickly as possible with its current workforce. This is an example of improving _____ to gain competitive advantage.

efficiency

Producing goods and services with as few resources as possible in as little time as possible is referred to as _______.

efficiency

Mintzberg's study focused on the typical workday of _____.

executives

An organization that wishes to achieve a competitive advantage through innovation should ______.

find creative ways to deliver new or improved goods and services

Salvador supervises ten sales associates at a large retail store. What is Salvador's management level?

first-line

A ______ organization's purpose is to make money by offering products or services.

for-profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

Managers who are responsible for several organizational activities rather than just one are called ______ managers.

general

Tyler, a top manager at his company, is in charge of finance and human resources. Since he is responsible for several activities in the organization, he is an example of what type of manager?

general

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection.

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating?

informational

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage."

innovation

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company.

management

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager.

middle

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

A labor union is an example of a ______ organization.

mutual-benefit

The majority of a company's workforce is made up of _____.

nonmanagerial employees

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Which are examples of a mutual-benefit organization? (Choose every correct answer.)

political party trade association

Country Fresh Ice Cream Shoppe has several competitors in the area. To have a competitive advantage, the company only uses fresh fruit delivered daily to make its sundaes and other ice cream treats -- the other ice cream stores in town use frozen fruit in their products. What is the company focusing on to have a competitive advantage?

quality

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

quality

Marietta is a store manager and notices that on rainy days, customers who have a wet umbrella feel inconvenienced deciding what do with it. Marietta decides to place a dispenser near the store entrance with complimentary plastic bags for covering an umbrella. Which aspect of competitive advantage is Marietta concerned with?

taking care of the customer

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

Elizabeth is an accountant for a large company and works out of her house. She uses e-mail, videoconferencing, and other technologies to communicate with her co-workers at the office. Someone who works from home using these technologies is said to

telecommute.

What are examples of commonweal organizations? (Choose every correct answer.)

the U.S. Postal Service a local fire department the military

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

As a result of the "interrupt-driven day," a major challenge managers face is ______.

time and task management

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

top

For which level of management are conceptual skills particularly important?

top managers

Russ is the project manager of a multinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets using video and audio links on their computers so that they can see, hear and talk with one another. What technology does this BEST describe?

videoconferencing