Mana Ch 6, 7, 10, 11, 12

The purpose of strategies is to choose an industry-level strategy that is best suited to changes in the organization's external environment.

adaptive

Which of the following type of tests accurately predicts job performance in almost all kinds of jobs?

cognitive ability tests

is a compensation system in which companies share the financial value of performance gains, such as productivity, cost savings, or quality, with their workers.

Gainsharing

How would you respond to the following statement? "Group conflict is always bad."

Cognitive conflict is strongly associated with improvements in team performance.

______consists of differences communicated through verbal and nonverbal behaviors, such as personality and attitudes that are learned only through extended interaction with others.

Deep-level diversity

What can management do to promote group cohesiveness?

Have the group members engage in nonwork activities together.

Which of the following statements explains why diversity actually makes good business sense?

Diversity helps companies attract and recruit talented employees.

A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job

Job analysis

_____is the loss of high-performing employees who voluntarily choose to leave a company.

Dysfunctional turnover

Which training method is NOT used to practice, learn, or change job behaviors?

Lectures

Which of the following kinds of team is defined as a permanent part of the organization's structure?

a. cross-functional teams b. project teams c. virtual teams d. employee involvement teams *e. none of these

______is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

Social integration

describes the average level of ability, experience, personality, or any other factor on a team.

Team level

is the knowledge, tools, and techniques used to transform inputs into outputs.

Technology

Background checks can be used to verify the truthfulness and accuracy of information that applicants provide about themselves.

True

Companies often choose a stability strategy when their external environment doesn't change much, or after they have struggled with periods of explosive growth.

True

Human resource management (HRM) is the process of finding, developing, and keeping the right people to form a qualified work force.

True

In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions.

True

Structural accommodation means giving teams the ability to change organizational structures, policies, and practices if it helps them meet their stretch goals.

True

The only time that gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification (BFOQ).

True

There are four conditions that must be met if a firm's resources are to be used to achieve a sustainable competitive advantage. The resources must be valuable, rare, imperfectly imitable, and nonsubstitutable.

True

The approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that compressing the time it takes to complete those steps can speed up innovation.

compression

A technology begins with the "birth" of a new technology and ends when that technology reaches its limits and "dies" as it is replaced by a newer, substantially better technology.

cycle

Affirmative action is required by law for all private employers, and diversity is voluntary.

False

An analysis of an organization's external environment begins with an assessment of the company's distinctive competencies and core capabilities.

False

Functional turnover is the loss of high-performing employees who choose to leave the organization.

False

Organizational decline is typically reversible at any of its five stages.

False

Organizational innovation is defined as doing things differently in an organization

False

Reactors follow the consistent strategy of anticipating and reacting to potential external opportunities and threats prior to their occurrence.

False

Research has shown that performance capabilities decline with age.

False

Resistance to change results from organizational factors, such as the absence of promotion guidelines, bonuses, and praise.

False

Since teams should be an end in themselves, it is appropriate to use them in most situations.

False

The Big Five dimensions of personality are autonomy, Machiavellianism, empathy, locus of control, and affectivity.

False

The research on technology cycles and technological innovation applies only to high-tech products developed in the bioengineering, robotics, and computer industries.

False

The same techniques for managing innovation work equally as well after technological discontinuities as during periods of incremental change.

False

To which of the following aspects of the human resource management process does federal employment law apply?

a. selection decisions b. compensation decisions c. performance appraisals d. training and development activities

The first step in the strategy-making process is to:

assess the need for strategic change

According to Michael Porter, five industry forces determine an industry's overall attractiveness and potential for long-term profitability. Which of the following is one of those forces Porter identified?

bargaining power of suppliers

Which of the following is an example of a subjective performance measure?

behavioral observation scales

The first stage of organizational decline is

blinded

The achievement of stretch goals is made easier when the team members have:

bureaucratic immunity

Which of the following is NOT one of the components of creative work environments?

group compensation

Which of the following is a condition that must be met if a firm's resources are to be used to achieve a sustainable competitive advantage?

imperfectly imitable resources

In a situational analysis, a strategic group is a group of that top managers choose for comparing, evaluating, and benchmarking their company's strategic threats and opportunities.

other firms within an industry

The General Electric workout is a special kind of:

results-driven change

Significant cost reductions, layoffs of employees, closing of poorly performing stores, offices, or manufacturing plants, or closing or selling entire lines of products or services would be characteristic of a strategy.

retrenchment

According to Strategic Reference Point Theory, managers have two basic strategic alternatives. They are:

risk-avoiding strategy and risk-seeking strategy

Which of the following types of teams have the authority to change their composition as well as all of their tasks and work methods?

self-designing teams

Team rewards that depend on_____are the key to rewarding team behaviors and efforts.

team performance rather than individual performance

Which of the following paradigms for managing diversity is similar to the business growth advantage of diversity?

the access and legitimacy paradigm

Organizational plurality is consistent with:

the learning and effectiveness paradigm

In any organization, the are the less visible, internal decision-making routines, problem-solving processes, and organization cultures that determine how efficiently inputs can be turned into outputs.

core capabilities

The term refers to the overall organizational strategy that addresses the question "What business or businesses are we in or should we be in?"

corporate-level strategy

Patterns of innovation over time that can create sustainable competitive advantage are called:

innovation streams

Work teams enhance speed and efficiency when designing and manufacturing new products because they:

make possible overlapping development phases

Resource similarity and______are factors that determine the extent to which firms will be in direct competition with each other.

market commonality

According to John Kotter's analysis of the errors managers make when leading change, the first and potentially most serious of these errors is:

not establishing a great enough sense of urgency

Which of the following approaches is aimed at changing large systems, small groups, or individuals?

organizational development

An organization implementing a(n) strategy would NOT follow a consistent strategy.

reactor

The research on diversification in portfolio management indicates that the best approach is probably:

related diversification

the_____interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

structured

Which of the following size teams usually provides the best performance?

6 to 9

The is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy guides them on how to decide how to invest corporate funds.

BCG matrix

The four dimensions of surface-level diversity that many managers use to form initial impressions can sometimes lead to discrimination. They are:

Physical capabilities, gender, Race/ethnicity, and age

Which of the following is a mechanism used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses?

a situational analysis

A key difference between affirmative action and diversity is that:

diversity has a broader focus

As a member of a typical of traditional work group, Joshua should expect to be responsible for:

doing what he is told to do

Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?

existing complementary products

Which of the following is one of the three steps in the basic process of managing organizational change outlined by Kurt Lewin?

unfreezing