Management 321 Exam 1

______ skills are particularly important in today's workplace and crucial to your success in an organization.

Writing

The flow of information from managers to their employees is called

Downward Communication

Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees.

False

In a business environment, you need to consider ____ consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation.

Legal

Communication is the process of sending and receiving verbal as well as nonverbal messages.

True

Communication consists of the communication need, sender, message, audience, and:

Response