MANAGEMENT CHAPTER 3 QUIZ

WHICH ELEMENT OF CULTURE? At Patagonia, tales abound regarding founder Yvon Chouinard's climbing ability and his custom-made climbing equipment

Hero

LEVELS OF CORPORATE CULTURE Expressed values and beliefs Heard - What people say - ______

How decisions are made and explained

LEVELS OF CORPORATE CULTURE Surface level Seen - Symbolic artifacts such as dress codes - _________

workers' and managers' behaviors

WHICH GENERAL ENVIRONMENT DIMENSION BP stock prices falling 25% during the first month after the oil spill

Economic

WHICH GENERAL ENVIRONMENT DIMENSION People moving from Louisiana to Oklahoma to avoid the effects of the spill

Sociocultural

At IBM, people talk about meetings where people were told to turn off the projector and just talk. This de-emphasized the importance of slides in organizational communications

Story

WHICH GENERAL ENVIRONMENT DIMENSION Using deep-sea submersibles to take pictures of the oil leak a mile below the surface of the water

Technical

Culture can be defined as ________. a. the ability to speak different languages b. a set of key values, beliefs, and attitudes c. the amount of diversity present in an organizational setting

b. a set of key values, beliefs, and attitudes

LEVELS OF CORPORATE CULTURE Unconscious assumptions and beliefs Believed - Widely shared assumptions and beliefs - Buried deep below surface - _______

rarely discussed or thought about

Employees at Diving Swallow Custom Tattoo in Oakland, California, practice an age-old art. They may use electronic equipment today, but their businesses still involves crafting a design and inking it into skin, as all tattoo artists have done for generations. Fortunately, there are no shortages of ink, artists, or clients for the Diving Swallow. At the Diving Swallow, the environment is _____1_____ because of the _____2_____ and _____3_____ because of the ______4________. Resources are ______5______. The managers at Diving Swallow are facing conditions of ____6_____ uncertainty. This means that it will be ____7____ for them to make strategic decisions about the types of products the company will offer in the future.

1. Stable 2. Pace of change 3. Simple 4. Number of factors that are changing 5. Abundant 6. Low 7. Easy

WHICH ELEMENT OF CULTURE? Your manager has a bigger office than you do to show that your company values rank and position within the organization

Artifact

Keany Produce Co., a family-run produce farm in Maryland, provides organic greens and vegetables to Sweetgreen, a salad restaurant. Sweetgreen requires sustainable raw ingredients. For Keany, Sweetgreen impacts the ______ component of its specific environment

customer

After British Petroleum's (BP) 2010 oil spill, BP required that vendors meet its qualification criteria, which include environmental and ethical standards. This impacts the _________ component of BP's specific environment.

supplier

Chinese mining companies supply 97% of the rare-earth materials used in manufacturing television screens. When China announced a decrease in exports of rare-earth minerals, Hitachi, a Japanese company, was concerned about a shortage of minerals. This is an example of:

supplier dependence