Management Exam 1

Which of the following is NOT a part of a nation's infrastructure? a. Its natural resources b. Its highway system c. Its airports d. Its commercial distribution system e. Its power plants

a. Its natural resources

Contemporary organization theory has its roots in a. Weber's work on bureaucracy. b. Fayol's 14 principles of management. c. Barnard's work on acceptance of authority. d. Taylor's work on job design. e. Gilbreth's work in time and motion studies.

a. Weber's work on bureaucracy

Older workers tend to do all of the following EXCEPT a. ​be more stable. b. ​have more experience. c. ​make greater contributions to productivity. d. ​require higher levels of insurance coverage and medical benefits. e. ​provide more entrants to the labor force.

a. be more stable

The extent to which the environment is relatively stable or dynamic is referred to as the degree of a. change. b. uncertainty. c. environmental turbulence. d. homogeneity. e. tangibility.

a. change

Ramon is a public relations manager. He manages the image of the company by responding to interview requests and promoting the good work the company and employees do. His most important skills are his ____ skills. a. communication b. decision-making c. conceptual d. technical e. interpersonal

a. communication

Trees are a part of a country's a. economic environment. b. sociocultural environment. c. infrastructure. d. technological environment. e. political-legal environment.

a. economic environment

John Kopchinski, a former Pfizer sales representative, earned more than $51.5 million as a result of his lawsuit against the world's biggest drug maker and the record penalty the company must pay the U.S. government for its massive marketing transgressions. He engaged in a. whistle-blowing. b. ethical compliance. c. leadership practices. d. corporate culture modification. e. ethical compliance.

a. whistle-blowing

Many builders are using fiber-cement siding to build houses. This siding is best painted with a soy-based, environmentally friendly paint. Most paint is not biodegradable because it is made with petroleum solvents. A builder who decided to build a subdivision with 500 homes and paint each with the soy-based paint would be an example of which general area of social responsibility? a. General social welfare b. The natural environment c. Legal compliance d. The task environment e. The internal cultural environment

b the natural environment

Editors at publishing companies monitor content for quality and accuracy. They are engaged in a. planning. b. controlling. c. leading. d. organizing. e. discriminating.

b. controlling

When Starbucks operates in other countries, it customizes snacks to local tastes. This is a(n) ____ challenge for international managers. a. technological b. cultural c. political d. economic e. legal

b. cultural

When Dayton Hudson was the target of a hostile takeover it was able to use its position of influence in the state of Minnesota to pressure the state legislature to change the laws preventing breakup of any company immediately after purchase. Dayton Hudson responded to the crisis using a. merger. b. direct influence. c. hostile takeover. d. alliances. e. acquisitions.

b. direct influence

Bob Lisbonne developed and launched Pixazza, a platform to link web pictures with where to buy the items the person was wearing in the photo. What role was he fulfilling? a. Leader b. Entrepreneur c. Liaison d. Resource allocator e. Figurehead

b. entrepreneur

A(n) ____ would come under the heading of the economic element of the general environment. a. increase in the number of single-parent families b. increase in unemployment c. large increase in immigration d. increase in the mean age of the population e. significant decrease in the birthrate

b. increase in unemployment

In the National Football League, the stadiums are ____ resources. a. competitive b. physical c. human d. financial e. information

b. physical

Chelsea Lumber Company has very low turnover, and the employees are frequently seen volunteering in the community. This suggests a(n) ____ where employees and the communities are highly valued. a. atmosphere b. task environmental c. external environmental d. physical work environmental e. culture

b. task environment

Which of the following describes what has occurred in international business from 1960-2000? a. Although still increasing, international trade has grown at a slower rate since 1980. b. The volume of international trade increased more than 3000 percent. c. U.S. investment overseas has been on the decline for the past two decades. d. The majority of the world's largest firms are firms with headquarters inside the United States. e. All U.S. firms still earn the majority of their sales and profits in the United States.

b. the volume of international trade increased more than 3000 percent

____ is NOT one of the five competitive forces identified by Michael Porter as having an impact on the interaction between an organization and its environment. a. Power of suppliers b. Threat of increased regulation c. Competitive rivalry d. Power of buyers e. Threat of new entrants

b. threat of increased regulation

Which of the following statements about maquiladoras is FALSE? a. Maquiladoras are light-assembly plants built in northern Mexico. b. There are more than 1000 maquiladoras employing workers. c. Maquiladoras are a form of licensing. d. Maquiladoras are owned by major corporations from the United States, Japan, and South Korea. e. Maquiladoras are a form of direct investment.

c. Maquiladoras are a form of licensing

All of the following are factors contributing to the gradual increasing of the average age of the US workforce EXCEPT a. ​the baby boom generation continues to age. b. ​declining birthrates among the post-baby boom generations. c. ​a booming US economy. d. ​improving health and medical care. e. ​people approaching traditional retirement ages do not have enough savings.

c. a booming US economy

The task environment is more specific than the general environment. It includes all EXCEPT a. customers. b. suppliers. c. boards of directors. d. strategic partners. e. regulators.

c. board of directors

Advertising for Abercrombie and Fitch uses overt sexuality to sell clothes. Ads for Abercrombie, the pre-teen sizes, are only moderately less sexual and products include swim wear with padding in the chest. Many people object to this advertising. This is an example of the relationship of the a. employee to the firm. b. firm to the employee. c. firm to the environment. d. firm to competitors. e. employee to the environment.

c. firm to the environment

The ____ businesses has increased diversity in many organizations. a. service-orientation of b. use of social media by c. globalization of d. social responsibility by e. ethics of

c. globalization of

The extent to which an organization is affected by or involved in businesses in other countries refers to its a. political-legal dimension. b. economic environment. c. international dimension. d. sociocultural dimension. e. general environment.

c. international dimension

____ is an element in the organization's internal environment. a. Socioculture b. A strategic ally c. Organization culture d. Technology e. A labor union

c. organizational culture

L'Oreal has a foundation responsible for corporate philanthropy. This is a(n) ____ stance. a. defensive b. accommodative c. proactive d. reactive e. participative

c. proactive

Sealed Air packages food, which preserves it and leads to less waste. Sealed Air launched an initiative in China to package chicken, because more than half of the chicken there spoils before consumption. Sealed Air's initiative focuses on an untapped market and is an example of the a(n)____ stance toward social responsibility because it helps the environment, farmers, and consumers of China. a. reactive b. obstructionist c. proactive d. accommodative e. participative

c. proactive

A(n) ____ is the most common form of trade restriction. a. import tariff b. export tariff c. quota d. embargo e. maquiladoras

c. quota

All of the following are basic approaches to social responsibility EXCEPT a. accommodative stance. b. defensive stance. c. reactive stance. d. proactive stance. e. obstructionist stance.

c. reactive stance

People in the U.S., Canada, and the Netherlands tend to believe that the person comes first. This refers to Hofstede's ____ orientation. a. power b. global c. social d. time e. uncertainty

c. social

The theory based on the idea that the best managerial actions in a given situation depend on the elements of that situation is known as a. the equifinality theory. b. Theory X and Y. c. the contingency approach. d. the systems theory. e. quantitative management.

c. the contingency approach

The University of Michigan rented the stadium to a couple, both graduates, for their wedding on the fifty yard line. The couple said it was a dream come true. This is an example of a. the treatment of the organization by the individual b. organization culture. c. the treatment of other agents by the organization. d. the organizational environment. e. the treatment of employees by the organization.

c. the treatment of other agents by the organization

Which of the following statements BEST describes the human relations view of management? a. U.S. productivity exceeds that of any other country. b. Highly paid workers will be more productive. c. Groups are NOT as productive as the same number of individuals working independently. d. Happy workers are productive workers. e. Minorities and women are equally productive to white males.

d. Happy workers are productive workers

Which of the following statements about management is TRUE? a. Management occurs solely among individuals at high levels in organizations. b. Management exists only in business firms. c. Management is relatively unimportant in not-for-profit organizations. d. Management exists in organized crime and street gangs. e. None of these choices

d. Management exists in organized crime and street gangs

Which of the following organizations would be MOST likely to face a dynamic/complex environment? a. Oracle b. Tyson Foods c. Whirlpool d. Merck e. JCPenney

d. Merck

Which of the following roles is categorized as decisional? a. Leader b. Monitor c. Disseminator d. Entrepreneur e. Spokesperson

d. entrepreneur

Kweku Adoboli was arrested after losing $2.3 billion of UBS global equities. Adoboli's actions were a. legal and ethical. b. moral. c. legal but unethical. d. illegal and unethical. e. illegal but ethical.

d. illegal and unethical

Google CEO, Larry Page, launched Google+, which lets people group those with whom they interact into different social circles. Distinguishing Google+ from Facebook was part of the ____ function of management. a. organizing b. controlling c. coordinating d. leading e. planning and decision making

d. leading

An example of the economic system in China is a. all postings on Qiangguo, the largest Internet bulletin board in China, are censored. b. bowling is the latest fad in China, with a new bowling alley opening weekly. c. calligraphy is viewed as a higher art form than painting and drama. d. one of China's greatest natural resources is its labor pool. e. the Chinese government has a one-child population control.

d. one of China's greatest natural resources is its labor pool

Joshua is aware that his peers take office supplies home for personal use. To determine if behavior is ethical Joshua should determine a. whether the act optimizes what is best for everyone. b. whether the behavior respects the rights of the individuals involved. c. whether the behavior is consistent with what he sees as being fair. d. whether the behavior is consistent with people's responsibilities to each other. e. All of these choices

e. All of these choices

Sociocultural forces a. are the customs and values of the society within which the firm is operating. b. are part of the general environment. c. do not always follow national boundaries. d. influence consumers' tastes and preferences. e. All of these choices

e. All of these choices

Which of the following is part of the organizational context in which ethical/unethical behaviors occur? a. Organizational practices b. The regulatory environment c. The competitive environment d. Personal ethical standards e. All of these choices

e. All of these choices

An organization's general environment a. includes a set of broad dimensions. b. includes forces in its surroundings. c. refers to the overall context of the environment. d. is not necessarily associated with specific organizations. e. All of these choices

e. all of these choices

Management is practiced in a. Indiana Heart Hospital. b. the Catholic Church. c. the International Olympic Committee. d. McDonald's. e. All of these choices

e. all of these choices

The definition of management considers a. goals. b. effectiveness. c. resources. d. efficiency. e. All of these choices

e. all of these choices

Companies from all over the world are embracing the maquiladoras concept mainly because of a. lower transportation costs. b. its efficient use of raw materials. c. its ability to avoid regulatory problems. d. improved technology. e. cheap labor.

e. cheap labor

During a recession, governments tend to increase ____ to help protect domestic producers by directly adding to the cost of foreign goods. a. import quotas b. export restraints c. buy domestic laws d. export tariffs e. import tariffs

e. import tariffs

Achieving organizational goals efficiently and effectively a. is necessary to make logical decisions. b. is not necessary for successful management but is desirable. c. ensures that all employees will work cohesively. d. rarely occurs in private sector organizations. e. is the primary purpose of the management process.

e. is the primary purpose of the management process

USA Gymnastics has a relatively narrow focus, constant supply of young athletes, and consistent international competition. Its level of uncertainty is a. complex/simple. b. complex/stable. c. dynamic/complex. d. dynamic/stable. e. simple/stable.

e. simple/stable

Barnard's theory on the acceptance of managerial authority states that a. supervisors have inherent authority. b. supervisors have charismatic authority. c. if subordinates view a supervisor's directive as appropriate to organizational goals, they will accept his or her authority. d. so long as subordinates are able to comply with a supervisor's directives, they will accept his or her authority. e. supervisors have no authority unless subordinates are willing to grant it to them.

e. supervisors have no authority unless subordinates are willing to grant it to them

Jeff works remotely on Fridays. He schedules conference calls on those days because he does not need to see others at work. He uses ____ skills. a. operational b. knowledge c. conceptual d. technical e. time-management

e. time-management