Management Exam 2
A coalition is an informal group bound together by the active pursuit of a single issue.
true
Empowerment not only positively affects job performance, it also tends to increase citizenship behaviors and job satisfaction and decrease turnover intentions
true
High group cohesiveness can actually work against a team.
true
Often, decision makers select the most readily available ideas or solutions. Therefore, they should be advised to evaluate a broader set of alternatives
true
In the video, Jim Bergquist describes the functional role of manager at Pike Place as one who supports and encourages group members and "stays out of the way." This is characteristic of what type of role?
Gatekeeper
Which of the following is not an element of an effective social media policy?
Prepare everyone to be a spokesperson for the company's online policies.
Malcolm faced resistance from the team most likely because he did not utilize which of the following influence tactics?
Rational Persuasion
Which of the following is one of the assumptions underlying nonrational models of decision making?
Rational decision making is a struggle.
Which of the following is a "soft" influence tactic?
Rational persuasion
In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.
confirmation bias
Which of the following is not one of the key leader behaviors that are part of transformational leadership?
creating an in-group
Folding arms, crossing hands, and crossing legs communicate
defensiveness
As noted in the text, restricting employees' use of social media at work generally leads to gains in productivity.
false
In effective organizations, politics have been eliminated.
false
In the anchoring bias, the decision maker tends to assess the likelihood of an event based on impressions of similar events.
false
Managers, for instance, have personal power because they control your pay, your work assignments, your hiring and firing, and your evaluations. In contrast, expert and referent are forms of personal power, which you possess independent of your position or job.
false
Meetings should be held as scheduled, whether or not there is a goal for a meeting.
false
Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people.
false
Position power is composed of sources of influence that you possess independent of your position or job.
false
The obliging style of conflict handling involves low concern for self and low concern for others.
false
Instead of only meeting the goals of upper-management, Malcolm could have also tried to meet the goals of his team members. This is known as ______ leadership.
not passive, not servant, not transactional, not laizzes faire
Instead of only meeting the goals of upper-management, Malcolm could have also tried to meet the goals of his team members. This is known as ______ leadership.
not transactional
Which of the following is not a symptom of groupthink?
over estimation of opponents
The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees.
relationship-oriented
Malcom tries to reign in the group by specifically asking each member to perform an activity will contribute to the new website. Which type of leadership does this exhibit?
task-oriented
According to the text, a major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.
the dialectic method
A distributive negotiation usually involves a single issue in which one person gains at the expense of another.
true
Communication begins when a sender encodes an idea or thought.
true
One example of a crucial conversation is asking your roommate to move out.
true
Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict.
true
Sharing power, via empowerment, is a means for increasing your own power.
true
The factor of media richness that ranges from personal to impersonal is known as the "type" of communication.
true
To reduce groupthink, someone should be given the role of devil's advocate.
true
Which of the following tips should be used by employees having a personality conflict with another employee?
Emphasize problem solving and common objectives.
Which of the following is NOT enumerated in the text as one of the steps of the TED protocol for effective presentations
Evaluate your presentation
Creativity involves only tacit, never explicit knowledge.
False
Strategic skills are the most important to managers at middle levels of the organization.
False
________ is putting someone in a good mood prior to making a request.
Ingratiation
What function is a leader most likely to perform that a manager would not?
Inspiring
_________ are the dimensions of situational control in Fiedler's model.
Leader-member relations, task structure, and position power
Which of the following is not an advantage of group decision making?
Less pressure to conform
Which of the following is not a suggestion for improving communications with the baby boomer generation?
Stick to only old-fashioned communication methods.
___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance.
Transactional leadership
Consideration involves leader behavior associated with creating mutual respect or trust and focuses on a concern for group members' needs and desires.
True
Fred, a department manager, is attending the monthly budget planning meeting, where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening.
active
_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.
avoiding
The ___________ styles are inappropriate when the issue is important to you.
avoiding and obliging
In groupthink, the illusion of unanimity is likely to
cause groups to interpret silence as assent.
Jack Ma's aptitude for creating new markets from existing industries is an example of his
cognitive abilities
Which of the following statements about incivility is noted in the text as false?
incivility results from interactions with coworkers, but not from bosses or subordinates.
When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in
intellectual stimulation.
Assume Malcolm does decide to seek Samantha's input in the future so the team gets on board more easily. This "in-group" designation of Samantha is most closely related to which model of leadership?
leader-member exchange
Which of the following is not an advantage of group decision making?
less pressure to conform
Leaders like Jack Ma lead for ______ by inspiring their employees and modeling desired behaviors.
meaningfulness
Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?
Machiavellianism
______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.
Mediation
During the meeting Malcolm constantly reminds the rest of the team that he is in charge of this project, and it must be carried out to the wishes of the Schumacker's upper management so they can attract new clients. Malcolm seems to be drawing from which source of power?
Not referent not reward not coercive
Leader-member exchange theory focuses on the leader's
Relationship with followers
Laissez-faire leadership represents a general failure to take responsibility for leading.
True
The three primary reactions people have to attempts to manage or influence them are
resistance, compliance, or commitment.
According to research, which of the following statements about men's and women's leadership traits is true?
Men and women are equally assertive.