Management Exam 2

A coalition is an informal group bound together by the active pursuit of a single issue.

true

Empowerment not only positively affects job performance, it also tends to increase citizenship behaviors and job satisfaction and decrease turnover intentions

true

High group cohesiveness can actually work against a team.

true

Often, decision makers select the most readily available ideas or solutions. Therefore, they should be advised to evaluate a broader set of alternatives

true

In the video, Jim Bergquist describes the functional role of manager at Pike Place as one who supports and encourages group members and "stays out of the way." This is characteristic of what type of role?

Gatekeeper

Which of the following is not an element of an effective social media policy?

Prepare everyone to be a spokesperson for the company's online policies.

Malcolm faced resistance from the team most likely because he did not utilize which of the following influence tactics?

Rational Persuasion

Which of the following is one of the assumptions underlying nonrational models of decision making?

Rational decision making is a struggle.

Which of the following is a "soft" influence tactic?

Rational persuasion

In the _________ bias, a decision maker subconsciously decides something even before investigating, and then seeks information that supports the decision.

confirmation bias

Which of the following is not one of the key leader behaviors that are part of transformational leadership?

creating an in-group

Folding arms, crossing hands, and crossing legs communicate

defensiveness

As noted in the text, restricting employees' use of social media at work generally leads to gains in productivity.

false

In effective organizations, politics have been eliminated.

false

In the anchoring bias, the decision maker tends to assess the likelihood of an event based on impressions of similar events.

false

Managers, for instance, have personal power because they control your pay, your work assignments, your hiring and firing, and your evaluations. In contrast, expert and referent are forms of personal power, which you possess independent of your position or job.

false

Meetings should be held as scheduled, whether or not there is a goal for a meeting.

false

Nonverbal communication includes your facial expressions and body movements, but not how you dress or how close you stand to other people.

false

Position power is composed of sources of influence that you possess independent of your position or job.

false

The obliging style of conflict handling involves low concern for self and low concern for others.

false

Instead of only meeting the goals of upper-management, Malcolm could have also tried to meet the goals of his team members. This is known as ______ leadership.

not passive, not servant, not transactional, not laizzes faire

Instead of only meeting the goals of upper-management, Malcolm could have also tried to meet the goals of his team members. This is known as ______ leadership.

not transactional

Which of the following is not a symptom of groupthink?

over estimation of opponents

The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees.

relationship-oriented

Malcom tries to reign in the group by specifically asking each member to perform an activity will contribute to the new website. Which type of leadership does this exhibit?

task-oriented

According to the text, a major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

the dialectic method

A distributive negotiation usually involves a single issue in which one person gains at the expense of another.

true

Communication begins when a sender encodes an idea or thought.

true

One example of a crucial conversation is asking your roommate to move out.

true

Research has shown that the use of uncooperative styles (dominating and avoiding) actually increases conflict.

true

Sharing power, via empowerment, is a means for increasing your own power.

true

The factor of media richness that ranges from personal to impersonal is known as the "type" of communication.

true

To reduce groupthink, someone should be given the role of devil's advocate.

true

Which of the following tips should be used by employees having a personality conflict with another employee?

Emphasize problem solving and common objectives.

Which of the following is NOT enumerated in the text as one of the steps of the TED protocol for effective presentations

Evaluate your presentation

Creativity involves only tacit, never explicit knowledge.

False

Strategic skills are the most important to managers at middle levels of the organization.

False

________ is putting someone in a good mood prior to making a request.

Ingratiation

What function is a leader most likely to perform that a manager would not?

Inspiring

_________ are the dimensions of situational control in Fiedler's model.

Leader-member relations, task structure, and position power

Which of the following is not an advantage of group decision making?

Less pressure to conform

Which of the following is not a suggestion for improving communications with the baby boomer generation?

Stick to only old-fashioned communication methods.

___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance.

Transactional leadership

Consideration involves leader behavior associated with creating mutual respect or trust and focuses on a concern for group members' needs and desires.

True

Fred, a department manager, is attending the monthly budget planning meeting, where all the department managers report on their current status. Both before and after his own presentation, he sits forward in his chair and makes eye contact with all the other managers as they present. He asks questions and nods his head after their responses. He is exhibiting the ________ style of listening.

active

_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.

avoiding

The ___________ styles are inappropriate when the issue is important to you.

avoiding and obliging

In groupthink, the illusion of unanimity is likely to

cause groups to interpret silence as assent.

Jack Ma's aptitude for creating new markets from existing industries is an example of his

cognitive abilities

Which of the following statements about incivility is noted in the text as false?

incivility results from interactions with coworkers, but not from bosses or subordinates.

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in

intellectual stimulation.

Assume Malcolm does decide to seek Samantha's input in the future so the team gets on board more easily. This "in-group" designation of Samantha is most closely related to which model of leadership?

leader-member exchange

Which of the following is not an advantage of group decision making?

less pressure to conform

Leaders like Jack Ma lead for ______ by inspiring their employees and modeling desired behaviors.

meaningfulness

Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?

Machiavellianism

______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

Mediation

During the meeting Malcolm constantly reminds the rest of the team that he is in charge of this project, and it must be carried out to the wishes of the Schumacker's upper management so they can attract new clients. Malcolm seems to be drawing from which source of power?

Not referent not reward not coercive

Leader-member exchange theory focuses on the leader's

Relationship with followers

Laissez-faire leadership represents a general failure to take responsibility for leading.

True

The three primary reactions people have to attempts to manage or influence them are

resistance, compliance, or commitment.

According to research, which of the following statements about men's and women's leadership traits is true?

Men and women are equally assertive.