Management Final

Amethyst Corporation's employees practice a variety of religions. The CEO of Amethyst wants suggestions from managers about how to be flexible when interacting with employees of different religions. Which of these would be a reasonable suggestion for a manager to make?

"Allow employees to have time off for religious observances."

You need to promote someone to a position that requires a high degree of conscientiousness. Which of the following people are you most likely to promote?

Agnes will put in extra time to learn a new skill thoroughly.

As treatments for human immunodeficiency virus (HIV) and acquired immune deficiency syndrome (AIDS) improve, more people with those conditions are well enough to continue working. Which of the following protects employees with AIDS from being discriminated against in the workplace?

Americans with Disabilities Act of 1990

Amiko's company has low efficiency and low effectiveness. Considering this, which of the following applies?

Amiko produces copy machines that are complicated to use, thus lowering demand for them, and uses cheap resources that often makes them break down.

Seth has been a manager for six months. At his performance review, his manager suggests that Seth do more to manage diversity in the disseminator role. Which of these approaches should Seth suggest to improve his effectiveness in this role?

Communicate to employees about diversity policies.

Which of the following is a part of developing and clearly communicating a sexual harassment policy endorsed by top management?

Develop a procedure for employees to use to report instances of harassment.

Which of these sayings is a reflection of the moral rights rule?

Do unto others as you would have them do unto you.

Nils is a human resources director at a small company. He mentions to his CEO that one of the company's employees has requested paternity leave. The CEO asks, "Do we really have to provide that?" Which of these laws should Nils cite in his answer?

Family and Medical Leave Act

Which of the following is most likely to be a disadvantage of brainstorming in an organization?

Group members cannot always simultaneously understand the alternatives and think up additional alternatives.

Why is group decision making considered beneficial?

It allows more information processing and correction of errors.

Which of the following is true of the planning process in an organization with an innovative culture?

It encourages lower-level managers to participate in the process.

If a CEO orders his managers to significantly increase production with a minimal increase in cost, which of the following outcomes is most likely?

Managers will use sweatshops to achieve the CEO's goal.

Which of the following is an example of someone applying a terminal value?

Na is careful not to do anything that will make her feel that she has compromised herself.

Which of the following is true of effectiveness?

Organizational performance increases in direct proportion to an increase in effectiveness.

Which of the following is true of women and minorities when they start work in an organization staffed mostly by white men?

They are at a slight disadvantage.

A female subordinate is offended by posters in her supervisor's office that she believes are degrading to women. She avoids going into the office, even when she has a work-related question. Her supervisor has exhibited

a hostile work environment.

A male manager stands, smiling, as a worker from another unit makes a remark to his female subordinate about her appearance that she considers to be sexually demeaning. This male manager has exhibited

a hostile work environment.

If two female managers exchange a lewd sexual joke in the presence of a male manager, these female managers have exhibited

a hostile work environment.

A rural bank in Georgia loses customers when those customers decide to invest their money in foreign banks that they access online. The rural bank's management considers this to be an example of

a negative effect related to financial capital

Jack, a manager, wants to promote creativity in his company. To do this, which of the following actions would he take?

allow a subordinate to proceed on a work project even though he does not agree with how the subordinate wants to do the work

Whenever David performs well in a test, he thinks that his teacher was being lenient or that he was lucky. David is said to have

an external locus of control.

The U.S. government imposes a 25 percent tax on the selling price of any four-wheel-drive SUV that is brought into the U.S. by a foreign car manufacturer to be sold in the U.S. What type of tax is the U.S. government imposing?

an import tariff

Kevin Plank at Under Armour has ________, meaning that he believes he can make a difference.

an internal locus of control

Raul Casado of Software Solutions is an effective and efficient manager. However, he always points out what can go wrong, and he avoids personal conversations and office parties. Raul can be classified as

an introvert.

When Gallo purchased a company that makes wine bottles, it was involved in ______ integration.

backward vertical

Firestone Tire and Rubber Company purchases rubber plantations in Africa so that it will have a source of supply for its tire manufacturing plants in Akron, Ohio. This is an example of a _______ strategy.

backward vertical integration

Values are deeply embedded in society and

change through a slow and painful process.

Who among the following is most likely to be a part of the top management team?

chief executive officer

To counteract groupthink on a merchandising team, a manager decides to brings in two

co-workers of Mexican descent because none of the current members have a Latino background.

A firm that has not traditionally been a competitor of EcoPro suddenly creates a new type of product that makes EcoPro products obsolete. This is an example of

competitors in the task environment.

In countries that are rooted in a culture of collectivism it is easy to spot

conformity to group norms.

Marina, a manager at Mack's Shack, monitors the performance of workers in her department to determine if the quality of their work is meeting the standards of the company. Marina is engaging in which of the following managerial functions?

controlling

Costello, Inc., sets a goal that every product line of the company should be either first or second in its industry in market share. This would be an example of a ______________-level strategy.

corporate

Carole, an executive at Francine's Department Store, finds that the median age of the population in the chain's region is increasing by about three years every decade. This is an example of which type of force in the general environment?

demographic

The population of the United States is shifting from the Northeast to the Southwest. This is an example of which type of force in the general environment?

demographic

Today in most industrialized nations, as a consequence of falling birth and death rates, the absolute number of older people has increased substantially. This is an example of ________ change.

demographic

Managers at Ferwn Pvt., Ltd., is number two in market share in the local sports equipment manufacturing industry. As part of its business-level strategy, this company

develops methods to take over the number one spot.

Coca-Cola spends an enormous amount of money on advertising to distinguish, and create a unique image for, their products. Coca-Cola is pursuing a ________ strategy.

differentiation

Worldwide Blenders sells goods and services that other companies offer but does not provide any organization with the input resources needed to produce goods and services. Based on this information, we can thus say that Worldwide Blenders is a

distributor, not a supplier

Gabe is a middle manager at an accounting firm. When one of his employees emails him a series of racist jokes, Gabe tells the employee to stop. Gabe also goes to human resources and encourages the staffers there to send out a general reminder that racist, sexist, or otherwise inappropriate jokes are inappropriate for the workplace. Taking quick action to correct inequalities and curtailing discriminatory behavior is the duty of a manager in a ________ role.

disturbance handler

When PepsiCo purchased Frito-Lay and expanded its operations into the snack-food business, it was pursuing a ________ strategy.

diversification

When General Electric Company expanded its operations by acquiring NBC television, this was an illustration of

diversification.

Ayaru, a marketing manager, wants to budget the advertising for a new product launch. She is trying to determine the amount of money that her company can afford to spend on advertising this new product. In the context of decision-making, which of the following criteria of alternative courses of action is Ayaru implementing?

economic feasibility

Ashley quits her job managing an independently owned restaurant to take a new job managing a chain of restaurants. She discovers that, because her new employer buys so much food and so many other supplies, the cost per item is much less. These cost advantages are the result of

economies of scale.

Members of which of the following groups may be considered intrapreneurs?

employees of an organization who notice opportunities to develop new products

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of

empowerment.

A manager who is effectively managing diversity in the liaison role would

enable diverse individuals to coordinate their efforts and cooperate with one another.

For the grocery chain Go Bananas, a social media specialist announces employee promotions on the company's blog. This is an example of a rite of

enhancement

SynVens, a major retail chain in Hungary, is planning to diversify. To accomplish this, it sets up a corporate level strategy which involves

entering the textiles industry and aiming to be the first or second in market share in this industry in five years.

BMW produces cars exclusively for high-income customers. BMW is pursuing a ________ strategy.

focused differentiation

Sterling, Inc., pursues a low-cost strategy by

focusing on using cheaper resources to make its pens less expensive than its rivals.

Firestone Tire and Rubber Company set up a chain of Firestone retail stores to sell its tires to American consumers. This is an example of

forward vertical integration

A company based in Vietnam performs the routine data entry tasks for a New York-based insurer. This arrangement is an example of

global outsourcing.

Lelsie Prinzi is a manager at Yummy Pizza. She is great at understanding the feelings of her subordinates and takes time out for all of them. She listens to their problems, sympathizes, and tries her best to give solutions. From this information, it can be inferred that Leslie is

high on agreeableness.

People who are most likely to experience negative moods are

high on negative affectivity.

Which of the following traits is likely to help managers maintain high standards for themselves and push ahead on challenging projects?

high self-esteem

Billy Meritt, manager of Billy's Way, is always smiling, pointing out the bright side of negative situations, and giving uplifting advice. Predict the most likely condition of the subordinates who work for Billy.

higher performance levels

Digicom Corp. attempts to gain a competitive advantage by driving down its production costs per unit below those of its competitors. Digicom is pursuing a(n) _______ strategy.

low-cost

The government uses taxation and social welfare programs to reduce inequality and improve the welfare of the least fortunate in ________ countries.

low-power-distance

Low efficiency/low effectiveness situations results in a

low-quality product that customers do not want.

If Dawn wants to devise an effective business strategy, which of the following courses of action would she take?

make decisions about how to achieve her company's goals

Fyodor, a manager of the research and development team of an organization, challenges his subordinates to "think outside the box" to improve the way the unit does its work. Fyodor is focusing on ________.

mental models

An organization that has been focusing on a target market located in the eastern part of the United States is attempting to decide whether to expand its sales to the West Coast of the United States. Which of the following types of decisions is being made by the organization?

nonprogrammed

Go-Getter, Co., is attempting to decide whether or not to launch a new $10 million advertising campaign for a product whose sales have been lagging well below its projected sales. This represents which type of decision for the organization?

nonprogrammed

Words on Paper is a printing company that approaches customers directly to know their requirements in detail, deliver the products before the scheduled time, and receive feedback from the customers. This is a description of the company's ________ culture.

organizational

Des Mallon, a newly promoted manager at Drone World, puts in long hours and recently went out of his way to help a coworker finish a task on time. Des is demonstrating

organizational citizenship.

Sanders, Inc., has ten middle managers. They report to two vice presidents who report to the CEO. What does this example show?

organizational structure

Schinichi is a middle manager. Considering this, which of the following would he most likely do?

organize a training program that improves the service of employees

If Eddie works as a first-line manager for a film production company, which of the following would he most likely do?

organize the extras on a film set

Social structure is the traditional system of relationships established between ________ in a society.

people and groups

Being a part of top management at a large fast food chain, Antonio is most likely to spend most of his time

planning and organizing resources.

Management includes

planning, organizing, and leading resources as well as controlling them.

Deregulation and privatization are a part of which of the following forces in the general environment?

political and legal

When workers in a society become wealthy and pass their wealth to their children, thereby increasing the gap between the rich and the poor in that society, the society is said to have high

power distance

Stojan, a plant manager, wants to initiate a diversity training program in his plant. He is considering whether his department has enough extra people to cover for the time his employees will be engaged in the classes. Which of the following criteria of decision making is Stojan implementing?

practicality

When managers decide that they have the capabilities and resources required to implement an alternative, and they are sure that the alternative will not threaten the attainment of other organizational goals, they are focusing on which of the following criteria of alternative courses of action?

practicality

High efficiency/high effectiveness situations result in the production of a

product that customers want at a quality and price they can afford.

Regina, a manager, orders raw materials when the raw materials inventory reaches a certain point. This is an example of which type of decision?

programmed

When an organization's accounting department decides to send out a bill to a new customer, this represents a(n) _____ decision.

programmed

Best Grounds Coffee wants to pursue a vertical integration corporate level strategy. To accomplish this, it

purchases the supplier in Brazil that provides its coffee beans.

Beverly works in a software firm as a programming officer. During her appraisal, Emilio, the floor manager, asks for sexual favors from Beverly in return for her promotion and pay raise. Which form of sexual harassment has occurred?

quid pro quo

Cecilia is the manager for a fragrance company that is considering starting a line of organic perfumes. Her employees have mixed feelings about this idea. Some criticize it as being impractical, but others are enthusiastic about it, despite the costs involved in producing perfumes with organic ingredients. Which of the following actions should Cecilia take to efficiently and effectively ensure that the company's organic perfume line reaches the end consumer?

recognize that one employee is the staunchest advocate for organic perfume and encourage her to take charge of the project

Which step of the decision-making process requires managers to be sure all the information available is brought to bear on the problem or issue at hand while ranking the alternatives?

recognize the need for a decision

Li, a production manager, was engaged in the development of a core component of a machine. He She realized that the component would not be ready for QC testing as per the fixed deadline and suggested allotting two more weeks for its complete development or sending only a part of it for testing in the first cycle. Which two decision-making steps does this represent?

recognize the need for a decision and generate alternatives

Instead of calling a hundred possible windshield suppliers, the purchasing manager for Telsa Motor Co. decides to call three suppliers of automobile windshields for a bid on an order for 1,000 windshields for a new car. What type of decision does this represent?

satisficing

At Cosmic Athletic Apparel, new employees go through a short orientation process. They hear about the organization and its values, culture, and goals. They then meet their work group and learn about their own role in the organization, the skills needed to do their job, and both the formal procedures and informal norms. This is an example of

socialization.

People in a particular country may automatically behave ethically because they have internalized values and norms that specify how they should behave in certain situations. This is an example of which code of ethics?

societal ethics

The combination of social class and income-related factors is referred to as ________ background.

socioeconomic

In order to ensure that it has a competitive advantage over its competitors, Eastern Star, Ltd., decides to acquire the much smaller ACE, Inc. The move is an example of a

strategy.

According to the ASA model, company founders can influence the values, norms, and standards of their companies. This occurs because

subordinates imitate the style of the founder.

Heartz Ltd. provides Glayton Technologies with input resources that it needs to produce its products. In this context, which of the following categories does Heartz Ltd. belong to?

suppliers

To implement the fifth step of the strategic implementation process, a manager would

talk to employees about feedback received concerning a product they worked on.

An organization's major customer puts pressure on the organization to reduce prices on its products. This is an example of influence exerted by the organization's ________ environment.

task

The news media often reports when a CEO is accused of making a sexist remark or being a poor steward of the company's money. However, those same news media rarely report when an entry-level employee faces the same accusations. The actions of top managers such as CEOs are scrutinized so closely for ethical lapses because

their actions represent the values of their organizations.

What is the plan of action for a business-level strategy based on SWOT analysis?

to take advantage of favorable opportunities

A paper manufacturer is forced to make staff cutbacks because of declining profits. It decides to cut back each employee's hours and pay by one-half day per week rather than laying off two people. Senior managers believe that by allowing all their employees to keep their jobs, they are producing the greatest good for the greatest number of people. Which rule for ethical decision making does this example show?

utilitarian

PepsiCo purchased KFC so that it could replace Coke products with Pepsi products in KFC restaurants. This is an example of a _________ strategy.

vertical integration

While managers at QualityFirst Manufacturing were conducting a SWOT analysis, they concluded that their product line is obsolete and narrow. Their product line would be categorized as a(n)

weakness.

When might introversion be a helpful personality trait for managers?

when their jobs require them to accomplish much work in a limited time

Organizational citizenship behaviors are an employee's

willingness to perform above and beyond the call of duty.