management test 2 (extra quiz answers)

SMART Goals

Specific, Measurable, Attainable, Realistic, Timely

As direct competitors, UPS and FedEx would have ____

a high degree of market commonality

____ is the emotional reaction that can occur when disagreements become personal rather than professional.

a-type conflict

In any organization, the ____ are the less visible, internal decision-making routines, problem-solving processes, and organizational cultures that determine how efficiently inputs can be turned into outputs.

core capabilities

When a U.S. automaker learned that it took longer than any other U.S. car manufacturer to assemble a vehicle, it purchased newer, more flexible manufacturing systems to replace its older ones. Which stage of the technology cycle did it enter

discontinuous change

____ is the phase of a technology cycle characterized by technological substitution and design competition.

discontinuous change

Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ____ to reach the Japanese market.

exporting

During the ____ phase of a technology cycle, companies innovate by lowering the cost and improving the functioning and performance of the dominant design.

incremental chnage

_______ are standing plans that indicate the specific steps that should be taken in response to a particular event.

procedures

The General Electric workout is a special kind of ____

results-driven change

____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative

satisficing

The two general kinds of trade barriers are ____

tariff barriers and non-tariff barriers

____ is responsible for developing strategic plans that make clear how the company will serve customers and position itself against competitors in the next two to five years.

top management

Ford Motor Company owns and operates a $1.9 billion manufacturing plant in Brazil. What method for organizing for global business has Ford used in this example?

wholly owned affiliate

The ____ is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds.

BCG matrix

The signing of the ____ created a regional trading zone in Europe.

Maastricht Treaty

The first step in the strategy-making process is to ____.

assess the need for strategic change

Uganda is one of only two countries in the world that produce a mineral required in the manufacturing of cellular phones. A company which mines that rare mineral decided to not invest in the country due to a bloody civil war resulting from a change in rulers. The mining company used a(n) ____.

avoidance stategy

It is appropriate to use a(n) ____ approach to manage innovation in more certain environments during periods of incremental change, in which the goals are lower costs and incremental improvements in the performance and function of the existing technological design.

compression

When The Home Depot opened stores in Canada, it ran a series of ads featuring an animated hammer that showed that the U.S.-based home improvement store had the lowest prices. According to Michael Porter, which of the following positioning strategies did The Home Depot adopt to deal with existing Canadian stores that sold similar products?

cost leadership

When the bargaining power of suppliers and buyers is high, companies in the industry will ____.

find it more difficult to be profitable

The positioning strategies identified by Michael Porter are ____.

focus, cost leadership, and differentiation

A multinational company that acts with ____ has offices, manufacturing plants, and distribution facilities in different countries all which run based on the same rules, guidelines, policies, and procedures.

global consistency

The Japanese government has proclaimed that its snow is different from that found in any other region of the world and as a result ensures that all snow skis marketed for sale in Japan must be manufactured in Japan. This is an example of a(n) ____.

government import standard

An expatriate is someone who ____.

lives and works outside if his ir her own country

The last step in effective planning is to ____.

maintain flexibility in planning

Which of the following is a commonly used method for increasing goal commitment?

make goals public

___ plans direct the behavior, efforts, and priorities of operative employees for periods ranging from one to six months.

operational

Russia imposed limits on how much poultry, beef, and pork could be imported into the nation from the European Union (EU) in retaliation to limits the EU placed on how much grain Russia could export. What type of nontariff barrier did Russia use to control the amount of poultry, beef, and port it imported from the EU?

quotas

The purpose of pre-departure language and cross-cultural training is to ____.

reduce the uncertainty for those becoming expatriates

One method of weighing decision criteria uses ____, which is a process where each decision is compared directly to every other criterion.

relative comparisons

Specialized Bicycle Components, Inc. introduced the first major production mountain bike in 1980. Two-thirds of its profits come from the sale of mountain bikes. Specialized bikes have a large share of a fast-growing market. According to the BCG matrix, specialized mountain bikes would be classified as ____

stars

Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years

strategic plans

____ are the targets that managers use to measure whether their firm has developed the core competencies that it needs to achieve a sustainable competitive advantage

strategic reference points