Marketing 2.01-2.03

customer service-pre sale

Product knowledge

Utility

A role of selling

Internal factors

Affect selling policies of a business

Service Policies

Control expenses

Customer service-post sale

Follow up

Good relationships with existing customers

Live up to their promises

policies and procedures

New personnel regulations

Selling policies

Standardize sales and the selling process

Employee handbook

The use of company property

Successful sales people

features and benefits